1、中餐厅交流用语,ACTION,中餐英语培训目录,一、基本问候语 （4 -10）二、电话预定 （11-19）三、迎客服务 （20-25）1、接待有预定的2、接待没有预定的3、没有空余的餐台四、点菜服务 （26-40)1、问茶水2、写菜单3、问酒水,中餐英语培训目录,五、上菜服务 （4144）1、上菜2、询问是否加菜3、客人用餐完毕六、结帐服务 （4546）七、处理投诉 （4748）八、送客服务 （49）九、其他服务 （5052）,基本问候语,How do you do ?-How do you do ? 你好！（第一次见面） 你好！ How are you ? -Fine, thank you
2、. 你好！（第二次见面） 很好，谢谢！ Welcome to our restaurant . 欢迎您到我们餐厅 dinner 正餐、晚宴breakfast 早餐 lunch 午餐,基本问候语,Good morning ! 早上好！Good afternoon ! 中午好！Good evening ! 晚上好！Good morning, Madam. Very glad to have you here.女士，早上好。很高兴您来我们餐厅。Good evening, Mr. l i. Nice to see you again 杜先生，晚上好。很高兴又见到您。,基本问候语,Im glad you
3、 like our food .我很高兴您喜欢我们的菜 .I think this is a good restaurant of Cantonese Cuisine styles .我认为这是一家不错的粤菜餐厅 .Style 风格、类型,基本问候语,Its very kind of you to say so .谢谢您这么说 Kind 仁慈的、友善的 This is Cantonese Cuisine Restaurant .这是广东餐厅 Wed like to eat the best Cantonese Cuisine dishes .我想吃最好的广东菜 Would like to 愿意
4、,基本问候语,A： Welcome to Beijing ！ 欢迎到北京B： Thank you ！ 谢谢A：Thank you for everything .谢谢你（对你所做的一切表示感谢） B：Youre welcome .I am Chinese 我是中国人 (国籍) I am a Chinese 我是中国人,基本问候语,A：What nationality are you ?你的国籍是什么？（你是哪里人？） B：I am Chinese .我是中国人 A : Do you speak English ?您讲英语吗？ B：Yes I do . 我可以讲 A：Do you speak E
5、nglish ?您讲英语吗？ B：Just a little 只会说一点,基本问候语,A: Could you speak more slowly, please?麻烦您讲慢一点好吗？ B: Sorry, Ill repeat once more .抱歉，我再重复一遍 A: I cant express myself very well in English.我不能用英语很好地表达自己 B: You are doing well . 你讲得不错 Express oneself 表达自己的想法感情注：问某人会不会讲英语，不要说Can you speak English 不能按中文字面意思理解。
6、Do you?不讲英语，并不一定不会，是否愿意用英语交流。,电话预定,背景常识 Reservation 预定 Number of Dinners 用餐人数 Time 用餐时间 Guest Name 客人姓名 Phone Number 联系电话 Cover Charge 茶位费 Minimum Charge 最低消费,电话预定,一般预定 What time, please ?请问是订在什么时间？ For how many people ?有多少人（就餐）呢？ Would you like sit a table or a private room ?您是喜欢餐台，还是包间呢？ May I hav
7、e your name and telephone number, please ?能告诉我您的姓名和电话号码吗？ We can only keep your table till 8 tonight .我们只能保留您的餐位到晚上八点。,电话预定,宴会预定 How many tables shall we arrange ?请问我们应该安排多少张台呢 ？ How much for each table ?请问每张台的费用是多少 ？ What drinks would you like ?请问您想要什么样的酒水呢 ？ What kinds of fruit would you like ?您想要
8、些什么水果呢 ？,电话预定,无法接受预定Just a moment ,please .请稍候。 Let me check .让我来查看一下。 Were fully booked for that time .那个时间的餐位已经订满了。,电话预定,结束语We look forward to serving you .我们恭候您的光临。 We hope well have another chance to serve you .希望下次有机会为您服务。（无法接受预定时） Thanks for calling .谢谢您的电话。,电话预定 （1）,A：This is Chinese Restaura
9、nt .May I help you? B：Id like to reserve a table for dinner.A：How many people are there in your group ? B：I want to invite three friends to dinner. Could you arrange it for me?A：OK. When do you like your dinner ? B：At about seven oclock .A：What kind of table would you like to have?In the hall or in
10、the room? B：In the room . please,电话预定 （1）,A：Is there anything special youd like to order? B：Please prepare a lunch of fresh prawns for me A：No problem.By the way. May I have you surname ? B：Its Chen. A: May I have your telephone number ? B: 13811235678 A: Mr.Chen.138.,coming at 7:003 peopleIs that r
11、ight ? B: Yes .thank you ! A: Well arrange it for you .Thank you for calling us.,电话预定（2）,A：Chinese restaurant, May I help you ? B: Id like to book a table for 8 for tomorrow evening.A: Certainly, madam. What time ,please ? B: Around 6:30 pm.A: I see. May I have your name and telephone number ? B: It
12、s Jenny, and my phone number is 35292658.,电话预定（2）,A: Miss Jenny ,35292658, coming at 6:30Is that right ? B: Yes.A: We look forward to serving you , Miss Jenny. Thanks for calling.,迎客服务用语,引座 Seating the GuestFollow me. Please? 请跟我来，好吗？This way. Please.Come with me, please.This is your table. Sir 这是您的
13、餐桌，先生Please be seating .Please have a seat.请坐Please wait a moment. 请等一会儿Just a moment ,please .,迎客服务用语,拿菜单 bring the menu Here is the menu . 给您菜单Your menu . 您的菜单This is our menu .这是我们的菜单 Let me have a look. 让我看一下Could I have something to eat . please?我想吃点东西，行吗？,迎客服务用语,结束营业 Its time to closeOh . Im s
14、orry but the restaurant has closed. 对不起，餐厅已经结束营业了。What time does the restaurant of your hotel close?你们酒店的餐厅几点关门？I think it should stay open till midnight. 我觉得餐厅应该营业到半夜。We open at 11:00 am and take last order before 10:00 pm 我们是上午11：00点营业到晚上10：00结束。 We have and take room of window to be able to see t
15、he National Olympic stadium。我们有带窗户的房间，可以看到奥林匹克国家体育场。,接待有预定的,A: Welcome to Chinese restaurant. Do you have a reservation ? B: Yes. I have reserved a table in the room for 8 people. A: Please wait a moment ,let me check it. May I have your surname ? B: My last name is Chen.A: Is this a table at 7 oclo
16、ck ? B: Yes.A: This way ,please . We have arrange it for you . B: Thank you .,接待没有预定的,A : Good evening ,sir. Can I help you ? B : Is there a table available tonight?A : Do you have a reservation ? B : No. Im afraid not.A : How many people are there in your party? B : 3 People.A :Which table would yo
17、u prefer ? B : By the window .A :This way, please. B : Thank you.,没有空余的餐台,Im afraid all our tables are taken, Would you mind waiting ? 恐怕我们已客满，您介意等一会吗？We can seat you very soon, It may take about 5 minutes.我们很快就会安排您入座，可能还需要等5分钟。We are sorry for the delay .很抱歉耽搁了您的时间。Thank you for waiting .让您久等了。Woul
18、d you mind sharing a table ?您介意与别人共用一张桌子吗？,点菜服务,Napkin 餐巾 Chopsticks 筷子 Service plate 餐碟 Ash-tray 烟盅 Soup bowl 汤碗 Tooth-pick 牙签 Goblet 水杯 Spicy 辣的 Wine glass 红酒杯 Clear and light 清淡的 Tea cup 茶杯 Bitter 苦的 Tea pot 茶壶 Crisp 酥脆的 Fork 叉 Tasty 可口的 Knife 刀 Tender 鲜嫩的 Tea spoon 茶勺 Sweet and sour 酸甜的 Soup spo
19、on 汤勺 Salty 咸味的,点菜服务,Table D h o t e 套餐 Dumpling 饺子 A la Carte 零点 Fried doughnut House Specialty 招牌菜 Dim sum Special 特价菜 Custard tarts Well-done 全熟 Rice noodle rolls 肠粉 Medium-well 七成熟 Fried rice noodles 炒粉 Medium 五成熟 Wonton Rare 三成熟 Biscuits 饼干 Bleu 一成熟 Toast 土司 Porridge 白粥 Sandwich 三明治 Soya bean m
20、ilk 豆浆 Bread 面包,问茶水、介绍茶,B: I want to get something to drink .我想喝点东西。 A: What would you like to drink ?Tea or another ?您想喝点什么？茶还是其它的。 B: My favorite drink is Chinese tea .我最喜欢的饮料是中国茶。 A: There are two major categories, green tea and black tea .主要有两大类、绿茶和红茶 。 categories 种类 A: Which one would you like?
21、您喜欢哪一种？,问茶水、介绍茶,B: There are many different kinds of green teas in china .中国有许多种绿茶 B: Can you tell us which is the best of then?您能告诉我哪种是最好的吗？ A: Long jing tea is the best one .龙井是最好的 A: It is famous for its colour . flavor . taste and shape .它以色、香、味、形而闻名Flavor 风味 B: Would you infuse a kettle of Long
22、 jing tea?给我沏一壶龙井茶好吗？,问茶水、介绍茶,B: Use the transparent glass to make the tea .请用透明玻璃杯泡茶Transparent 透明的 B: Would you please bring me some boiling water ?请您给我送点开水来，好吗？Boiling 沸腾的boiling water 白开水B: Can you tell me the difference between green tea and black tea ?您能告诉我红茶和绿茶有什么不同吗？ A: Green tea is not ferm
23、ented while black tea is fully fermented .绿茶是不发酵的，而红茶是完全发酵的Ferment 发酵,点菜服务,1、 A ：May I take your order. Now ? 现在可以点菜了吗？B ： Yes . 2、A ：Are you ready to order ? 可以点菜了吗？B ：Could you give us a second .稍等一下. 3、Do you service Chinese food ? 你们供应中国菜吗？ 4、We have all kinds of Chinese foods at your choice .我们
24、有各种中餐任你选.make a choice 做出选择,点菜服务,5、Which would you rather have today. Fish or steak ?今天您想吃哪个菜，鱼还是牛排？ 6、Which would you like to have today fish or- ?Would rather 宁愿 常用Would rather do sth 7、Weve got fresh asparagus , green beans , spinach and tomatoes .我们有鲜芦笋、青豆、菠菜和西红柿 。Asparagus 芦笋 beans 豆 spinach 菠菜
25、 Vegetable dishes 素菜 8、What do you think we should take ?您认为我们应该点哪样？Take 点菜 9、Please recommend some dishes to me .请给我们推荐几道菜 。Recommend 推荐,点菜服务,10、Im sure youll like them very much .我相信您一定会喜欢的 . 11、Ill take both of them .我两样都要 . 12、Would you like anything else ?您还要别的吗？ 13、Thats enough .足够了 . 14、Which
26、 do you prefer fast food or A la Carte ?您想吃快餐还是点菜？ A la Carte 源自法语，意为“找菜单点菜”,点菜服务,15、Can I have something fast ?我能来点快点的吗？ 16、It wont take long .它不要很长时间 17、The waiter will be with you in a moment .服务员一会就来招呼你 18、Please wait a minute .请等一会,点菜服务,19、I will be back in a moment to take your order .我马上过来给您点
27、菜 20、Please take your time .请您慢慢点 21、Which is the best in your opinion ?您认为那种最好？In my opinion 我认为 22、It s the most famous special dish in our restaurant.他是我们餐厅最著名的特色菜 Local food 地方菜Fried dishes 炒菜 23、Is there anything special soup today ?今天有特价汤吗？,点菜服务,24、Our restaurant has one special soup everyday.
28、我们餐厅每天有一道特价汤 。 25、xxx is our special today.今天的特价菜是xxx 26、Taste this dish and see if you like it ?尝尝这菜，看你喜不喜欢？ 27、Can you taste anything strange in this soup ?你能吃出这汤里有什么怪味吗？ 28、Tell us a bit more about it .再给我们多介绍点 。 29、The meat is very tender .肉很嫩 。,点菜服务,30、Youll have a lot of fun having the meal wh
29、ile cooking it yourself .您一边自己涮一边吃，会有很多乐趣 。 31、 Its very popular among our guests .它非常受欢迎 。 32、 Its out of season .这个已经过季节。 33、Well try it .我们就尝尝吧 ！ 34、 Your dinner will be ready soon .您的菜很快就好 。,问酒水,What would you like to drink ?您想喝点什么？ We have all kinds of soft drinks, mineral water , beer and red
30、wine .我们有各种饮料，矿泉水、啤酒和葡萄酒 Here is the wine list . 这是酒水牌。 Have you decided what to drink ? 您决定喝什么了吗？ With ice or without ice ? 要不要加冰？ How is the wine ? 这酒怎么样？咖啡厅 coffee hall 不加奶咖啡 black coffee加奶咖啡 white coffee 淡咖啡 weak coffee浓咖啡 strong coffee 速溶咖啡 instant coffee咖啡伴侣 coffee-mate,coffee -咖啡,问酒水,Sprite 雪
31、碧 Soda 苏打水 Brandy 白兰地 Champagne 香槟 Vodka 伏特加 Cocktail 鸡尾酒 Beer 啤酒 rice wine 米酒 Alcohol 酒精 cider 苹果酒 Apple vinegar 苹果醋 Jasmine tea 茉莉花茶 Green tea 绿茶 Black tea 红茶 Vegetable juice (tomato juice or carrot juice) 番茄汁或胡萝卜汁 Liquor 烈酒、白酒 Beer bottled beer / canned beer/ draught beet /啤酒 听啤 扎啤 Heineken 喜力 Bu
32、dweiser 百威 Qing Dao 青岛纯生,问酒水,Orange juice 橙汁Coke-Cola 可口可乐Pepsi-up 七喜汽水Mineral water 矿泉水 Pineapple juice 菠萝汁Apple juice 苹果汁Watermelon juice 西瓜汁Corn juice 玉米汁（hot juice）Papaya juice 木瓜汁Red bull 红牛 Coconut juice 椰汁,上菜服务,上菜 One more spoon ,please.请多给我一个勺子。 Its very hot .please be careful .这道菜很烫，请小心。 Ma
33、y I serve it now ?我现在可以上菜了吗？ Would you like it now or later ?是现在为您上，还是迟一些？ Here is your hot towel .这是您的热毛巾。,上菜服务,上菜 Your meal will be ready soon.您点的菜很快就好。 Shall I change it with a smaller one ?我把它换成小一点的碟子，好吗？ Can I have a change ?我能不能换个菜？ Can I cancel it ?我能不能把它取消？ Im afraid not .恐怕不行。,上菜服务,询问是否加菜 W
34、ould you like some aperitif ?您要来点佐餐酒吗？ Would you like some dessert ?您要来点甜品吗？ Anything else, sir ?先生，还要点什么别的吗？ Do you have another one ?要给您再加一点吗？,上菜服务,客人用餐完毕May I take it away ?我可以撤掉这个吗？ Would you mind if I take it away ?我可以撤掉这个吗 ？ How is everything ?您吃的还满意吗？ May I clear the table for you ?我可以为您收拾桌子吗
35、？,结帐服务,How would you like to make payment ?您打算如何付款呢？ Your name and room number ,please ?请问您的姓名和房间号码？ Would you like to check it ?您要不要核对一下？ May I have an invoice ?可以给我开张发票吗？ Heres your change and invoice .这是您的零钱和收据/发票 。,结帐服务,One bill ,or separate bills ?是合单还是分开结帐呢？ Im afraid we dont accept it .恐怕我们不收
36、这个（私人支票等） We accept meal voucher .我们接受餐券。 Heres your bill, sir. it totals $888 .Please have a look at it to see if everything is correct .先生，这是您的帐单。总共是888元。请看一下有没有问题。 How will you be paying ,in cash, by credit card,or with a travelers check .您是用现金、信用卡还是旅行支票付帐？,处理投诉,I didnt order this .我没有点这道菜。 It to
37、ok us too long .我们等的太久了。 This tastes terrible .这个很难吃。 Whats wrong .有什么问题呢？ Get me your manager .把你们的经理给我找来 。 I will report it to our manager .我会向我们经理报告这件事情 。,处理投诉,Im sorry to hear that .很遗憾听到这样的事情 。 Its my fault .这是我的错。 Ill get you another one .我为您重上一个。 Its on the House .这是免费赠送的。 We do apologize for
38、 your trouble .我们为给您带来的不便深表歉意 。,送客服务,Have a nice day .祝您愉快。 Please come again .欢迎您再次光临。 See you later . See you .迟些见 Have a good night .晚安 Hope to see you again .再见,其它服务用语,Front Office 前厅 Reception desk 接待处 Western restaurant 西餐 Chinese restaurant 中餐 Lobby bar 大堂吧 Housekeeping 客房 Business Center 商务中
39、心 Recreation Center 康乐中心 Meeting room 会议室 Hair Salon 美发厅 Toilet 洗手间,其它服务用语,Left 左边 Right 右边Up 向上Down 向下Ahead 向前Back 向后Front 前面Behind 在后面Beside 在旁边Upstairs 上楼Downstairs 下楼Go straight ahead 一直往前走,其它服务用语,A: Excuse me ,where is the toilet ? 打扰一下，请问卫生间在哪？ B: The toilet is here，come with me ，please . 卫生间在这边，请跟我来。A: Could you tell me how I can get to western restaurant ?能告诉我怎么去西餐厅吗？ B: Its on the first floor . 西餐厅在一楼。 A: How can I get there from here ?我该怎么走？ B: Please take the elevator down to the first floor ,and turn right, Youll find it .请乘电梯到一层，然后右转，您就会找到的。,
