1、国外旅游目的地游客管理研究进展曹null 霞null 吴承照null(6vy g?null Znull 200092)null nullKnull1: 旅游目的地游客管理 ( Visitor Management) 是当前国外旅游研究的热点b在对国外游客管理方面的文献进行搜集和整理的基础上, 文章将游客管理的研究内容归结为游客需求和偏好研究, 游客容量管理, 游客行为管理,游客体验管理, 游客安全管理以及游客冲击管理等6个方面, 并对国外游客管理的研究进展进行了系统综述, 以期为国内旅游目的地游客管理的理论与实践提供借鉴和参考b1oM: 游客管理null 研究进展Abstract: Visit
2、or management is a very important part in tourism management. Aiming at promoting theoretical research and pract-ical application of visitor management in China, the paper reviewed overseas researches on visitor management from the following six as-pects: tourist demand and preference, carrying capa
3、city management, visitor behavior management, tourist experience management,tourist safety management and visitor impact management.Key words: visitor management null study summarynull null Z5 TB5 Q,X?rSEj “ S# j8“bMazzocchi ( 2001) YqsE,1997 Miv jY s; Faulkn-er ( 2001) j5 ,4:,? 3 V O; Mieczkowski(1
4、995)| j “ Z Ys1 y7/ Y#; Tsaur( 1997) ,VYaE pa 3 ra a? aD ! 8Z Z j “ V ? 5 N; S. F. Sonmez( 1998) clS= ZY;Tim A. Bently ( 2001) B j Y#m, 2004;f , 2004)a Zi( ;, 2004; a-, 2004;28=Snull null null null null null null null null 2006 M1 null null null null null null null null null null null null (9131 );,
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