1、Unit 2,Procedures and Duties,Contents,Unit Goals,Lead-in,Listening & Speaking,Reading & Writing,Language in Use,Unit Task,Extended Activities,Fun Time,Unit Goals,Learners should be able to offer help to guests and passengers talk about some work procedures and duties understand the duties of office
2、work write out a working procedure,Lead-in,Whats the daily service in a hotel? Look and learn.,make a reservation,welcome a guest,check in,bell service,Lead-in,Whats the daily service in a hotel? Look and learn.,housekeeping,laundry,settle a complaint,check out,Listening & Speaking,Part I,Part II,Wo
3、rds and Expressions,Part I,Listening 1,Dialogue 1,Role Play,Guest Guest Guest bank bookshop post office bus stop airport coffee shop washroom police station hospital,Listening 1,Tick in the boxes the places you hear.,1,2,Script,3,Script,Guest 1 A: Excuse me. Where is the washroom? B: The washroom is
4、 on the right of the hall. A: Thank you. B: You are welcome.Guest 2 A: Excuse me. Is there a bookshop nearby? B: Yes, there is one at the end of the road. A: Thank you. B: You are welcome.Guest 3 A: Excuse me. Is there a coffee shop nearby? B: Yes, the coffee shop is on the fifth floor. A: Thank you
5、. B: You are welcome.,Dialogue 1,At the Hotel Entrance (A hotel guest is asking the way to a restaurant.)Guest: Excuse me. Is there a Chinese restaurant near here? Doorman: Yes, there is a famous one across the park. The fish there is the best in the town.Guest: Wonderful! By the way, can we walk th
6、ere? Doorman: Yes, its only ten minutes walk.Guest: Thank you. Doorman: You are welcome.,Role Play,Practice the dialogue by using the pictures below and see if you can say more.,steak-house / steak,tea house / Chinese tea,bar / wine,Part II,Listening 2,Dialogue 2,Role Play,Listening 2,Listen and num
7、ber the pictures.,Script,A,C,D,B,( ) ( ),( ) ( ),1,2,3,4,B,A,Script,1. Show me your ticket, please. 2. Do you have any carry-on luggage? 3. Please put your keys and knives in the basket. 4. Your flight will leave from gate C7.,Dialogue 2,Checking In at the Airport (A passenger is checking in at the
8、airport.) Passenger: Id like to check in for the flight to San Francisco.Attendant: Fine. Would you please show me your ticket and passport? Passenger: Yes, here you are.Attendant: Please put your luggage on the scales. Passenger: Sure. What is the gate number of my flight?Attendant: Its gate 5. Pas
9、senger: What time do I have to be at the gate?Attendant: You may board now. Here is your boarding pass. Have a nice journey!,Role Play,Practice the dialogue by using the pictures below and see if you can say more.,A: Id like to check in for the flightto _. B: Would you please show me your_ and _? A:
10、 Sure. What is the gate numberof my flight? B: Its _.,New York,Paris,London,Words and Expressions 1,washroom /5wFru:m/ n. 盥洗室；厕所 hospital /5hspItl/ n. 医院 hall /hC:l/ n. 大厅；门厅 nearby /5nIEbaI/ adv. 在附近 end /end/ n. 末端，尽头 fifth /fIfW/ adj. 第五的 entrance /5entrEns/ n. 入口 restaurant /5restErnt/ n. 餐馆，饭店,
11、Words and Expressions,Words and Expressions 2,Words and Expressions,doorman /5dC:mAn, 5dC:mEn/ n. 看门的人 famous /5feImEs/ adj. 著名的；极好的 across /E5krs/ prep. 在的那边；在对面 town /taun/ n. 城镇 wonderful /5wQndEfl/ adj. 极好的；令人愉快的 steak /steIk/ n. 牛排 bar /bB:/ n. 酒吧 wine /waIn/ n. 葡萄酒 show /FEu/ v. 出示,Words and E
12、xpressions 3,ticket /5tIkIt/ n. 票 carry-on /5kArIn/ adj. 手提的 luggage /5lQIdV/ n. 行李 knife /naIf/ n. 刀；餐刀 basket /5bB:skIt/ n. 篮子 gate /geIt/ n. 大门 airport /5eEpC:t/ n. 机场 check / tFek/ v. 登记；检查,Words and Expressions,Words and Expressions 4,passport /5pB:spC:t/ n. 护照 scale /skeIl/ n. 天平，秤 journey /5d
13、V:nI/ n. 旅程police station 警察局 post office 邮局 check in 登记 coffee shop 咖啡店 boarding pass 登机牌,Words and Expressions,Reading & Writing,Reading,Writing,Reading,Pre-reading Activity,Text,Words and Expressions,Read and Match,Short-answer Questions,Pre-reading Activity,Have a discussion with your partner an
14、d tick the right duties of a secretary.,A Secretary ( ) needs less vocational training. ( ) receives guests. ( ) answers phone calls. ( ) keeps records. ( ) serves meals to guests.,Text,The Duties of a Secretary am Ruth. I have received vocational training for three years. I am familiar with office
15、machines, such as computers, printers and fax machines. Now I work as a secretary in a car company. I get some instructions on what to do. My main duties are to answer phone calls, receive guests, keep records, make travel arrangements, prepare meeting documents, work with other departments and give
16、 feedback to the boss. I am happy with my new job. I will become a good secretary.,I,Words and Expressions 4,duty /5dju:tI/ n. 责任；职责 less /les/ adj. 较少的 training /5treInIN/ n. 训练 receive /rI5si:v/ v. 接待 record /5rekC:d/ n. 记录；档案 familiar /fE5mIlIE/ adj. 熟悉的 machine /mE5FI:n/ n. 机器 printer /5prIntE/
17、n. 打印机,Words and Expressions,Words and Expressions 5,fax /fAks/ n. 传真 instruction /In5strQkFEn/ n. 指示；指令 main /meIn/ adj. 主要的 arrangement /E5reIndVmEnt/ n. 安排 prepare /prI5peE/ v. 准备 document /5dkjumEnt/ n. 文件 department /dI5pB:tmEnt/ n. 部门 feedback /5fI:dbAk/ n. 反馈,Words and Expressions,Words and E
18、xpressions 6,vocational training 职业训练be familiar with 熟悉office machine 办公机器,Words and Expressions,Read and Match,Match the words with their meanings.,1. _ instruction A. a piece of paper providing information 2. _ receive B. having a good knowledge of 3. _ document C. returning 4. _ feedback D. rela
19、ting to jobs 5. _ vocational E. get 6. _ familiar F. direction; order,F,E,A,C,D,B,1. Where does Ruth work? _ 2. What can she do for a meeting? _ 3. Has she received any vocational training? _ 4. What office machines is she familiar with? _ 5. Is she happy with her new job? _,Short-answer Questions,A
20、fter reading the text, give short answers to the following questions.,She works in a car company.,She can receive guests, keep records and prepare meeting documents.,Yes, she has received the vocational training for three years.,Computers, printers and fax machines.,Yes, she is.,Writing,Suppose you
21、are a secretary. Some customers are coming from America. According to the following pictures and the main points of the text, write out four sentences.,1,2,3,4,1. I will _ in the early morning. 2. I will _ the whole morning. 3. I will _ during the meeting. 4. I will _ after the meeting.,meet some cu
22、stomers from America at the airport,prepare for a meeting,keep records,print documents,Language in Use,Part I. Spell,Part II. Listen,Part III. Speak,Part IV. Read,Part V. Write,Problem Solving,Culture Tip,Part I. Spell,Spell out the missing words. The first letter of the words is already given.,1 Ma
23、ry is keeping a r_ _ _ _ _.,2 Mr Miller is meeting a g_ _ _ _.,3 Jenny is a_ _ _ _ _ing a phone call from her friend.,4 Joan is t_ _ing out this paper.,ecord,uest,nswer,yp,Part I. Spell,Spell out the missing words. The first letter of the words is already given.,5 Helen works as a s_ _ _ _ _ _ _ _ i
24、n an office.,6 The d_ _ _ _ _ _ _ for the meeting is important.,7 Could you show me your boarding p_ _ _?,8 Betty bought a new f_ _ machine for the company.,ecretary,ocument,ass,ax,Part II. Listen,Listen and choose the right answer.,Script,1. The telephone call is between _.A. a secretary and a sale
25、smanB. David Black and Mr BrownC. a salesman and a manager2. The call is from _.A. David BlackB. Betto SmithC. Mr Brown,3. The caller says he has some _.A. printersB. computersC. fax machines4. Mr Brown is _ now.A. travelingB. talking with a guestC. having a meeting,Script,A: Good afternoon. Mr Brow
26、ns office, Can I help you? B: Good afternoon. This is David Black from Betto. We have some new computers. I think Mr Brown would be interested in. A: Im sorry, Mr Brown is at a meeting now. Would you like to leave a message? B: Yes, please. Thanks a lot. A: Youre welcome.,Part III. Speak,Speak out.
27、In pairs, practice the dialogue by using the pictures below. See if you can say more.,A: Good morning. This is _. We have some new _. I think _ would be interested in them. B: Im sorry, he is having a meeting now.Would you like to _? A: Yes, thank you very much. B: Youre welcome.,printer,fax machine
28、,answering machine,Mike Smith,printers,Mr Miller,call later,Part IV. Read,Read the statements below and try to match them with the pictures.,Betto Company sells many kinds of office machines.2. One of the most important duties for a secretary is to order the office machines.3. They said the computer
29、 would be made in half a year.4. The computer was very light and handy.,A,B,C,D,Part V. Write,Write out the missing words to complete a story.,I am a _. One of the most important _ for me is to order the office machines needed for the work. Betto Company sells many kinds of _ machines, so I always t
30、rade with them. Yesterday they introduced a new computer to me. It was very light and handy. I was very _ and asked when we could get it. They said the _ would be made in half a year.,secretary,duties,office,interested,computer,Problem Solving,Part 1,Part 2,Part 1,Help the guests below by following
31、the common procedure in a hotel.,Could I have a look at your room card? What kind of room would you like? How would you like to pay the bill? May I clean your room now?,Part 1,Help the guests below by following the common procedure in a hotel.,Conversation 1 Front Desk: Good afternoon . Room reserva
32、tion, may I help you, sir?Guest: Yes, Id like to reserve a room. Front Desk: _Guest: A double room. Ill come with my wife.,What kind of room would you like?,Part 1,Help the guests below by following the common procedure in a hotel.,Conversation 2 Bellman: Whats your room number, please? _Guest: Oh,
33、yes. My room number is 1302. Bellman: I see. Now please follow me.,Could I have a look at your room card?,Part 1,Help the guests below by following the common procedure in a hotel.,Conversation 3 Room attendant: Housekeeping. May I come in?Guest: Yes, please. Room attendant: Good morning, sir. _,May
34、 I clean your room now?,Part 1,Help the guests below by following the common procedure in a hotel.,Conversation 4Guest: Wed like to check out now. Cashier: Yes, sir. _Guest: In cash, please. Here you are.,How would you like to pay the bill?,Part 2,Work with your partner and talk about a secretarys d
35、uty during the week.,A Weekly Plan,On Monday, she books tickets for ten people to Shanghai. On Tuesday, she books 5 rooms in the Hilton Hotel. On Wednesday, she has a whole day meeting for the new product. On Thursday, she collects information from customers and discusses the after-service. On Frida
36、y, she types out a report after the meeting.,Culture Tip,无论在欧洲还是美国，企业聘用秘书更为注重工作经验和能力，在国外从事秘书工作必须通过考试，取得职业证书后才能够执业。“国际行政管理者协会”每年举办一次“特许职业秘书考试”，在世界各地设250个考场，考试必须同时进行。报考条件是：高中生为6 年秘书工龄，大学生为总共6年的大学学龄和秘书工龄，有学士学位的人须工作一年后凭证明方可报考。考试科目有企业法、企业行为科学、企业管理、人际学、秘书会计学、秘书技能、办公室秘书工作程序等。考试连续进行12小时，合格者获“特许职业秘书”资格 (简称CP
37、S) 。,秘书职业资格证,Unit Task,What are a secretarys duties for a successful meeting?1. A secretary and her manager will attend a meeting in another city.What will the secretary do before, during and after the meeting?Discuss with your group members and list her duties.Before the meeting:(1) _(2) _(3) _,Uni
38、t Task,During the meeting:(1) _(2) _(3) _After the meeting:(1) _(2) _(3) _,Unit Task,2. Report your group work to the whole class.,Extended Activities,Part A,Part B,Part C,Part A,Listen and number the pictures.,3,2,4,1,Script,Part A,1. We should be honest to the boss. When the boss is in trouble, we
39、 should help him / her. 2. We should remember the important things for the boss. 3. We should keep papers in good order, so that we can find them at once. 4. We should be patient. When someone doesnt agree with us, we shouldnt be angry.,Part B,Read and decide the duties for a secretary. Tick () in t
40、he brackets.,1. ( ) A secretary should help when the boss is in trouble. 2. ( ) A secretary should have a good memory. 3. ( ) A secretary should keep papers in good order. 4. ( ) A secretary should always ask the boss some questions. 5. ( ) A secretary should be friendly, patient and honest.,Part C,
41、Write down the missing information to sum up the secretary working rules.,To be a good secretary, we need to be _ with the boss. We should _ important things. We should keep papers in good _. And we should be _ with others.Question: What else should a secretary do?,honest,remember,order,patient,1. A
42、 secretary should be familiar with office machines. 2. A secretary should give feedback to the boss. 3. A secretary should love his / her job.,Fun Time,I Am Waiting for My Secretary!,One day in class, the teacher let the students write a composition If I Were a Manager. All the students began to wri
43、te except one boy. The teacher went to him and asked the reason. “I am waiting for my secretary.” was the boys answer.Question: Do you think the boy really had a secretary?,The boy doesnt have a secretary. Maybe his father is a manager whose secretary always helps him write everything he needs.,项目负责 ：黄卫祖 赵 雯 梁 玫 吕艳萍软件制作 ：吴 磊 薛清霞 许 静英语制作 ：刘丽欣 韩宏丽 姜 雪 王勃然 林海燕 丁 昕 张 俊,Thank You !,
