1、Front Office Terminology 前厅部专用术语,Breakfast 早餐,ABF美式早餐 American Buffet BreakfastCBF欧陆式早餐 Continental Buffet Breakfast,Accommodation 住宿,Adjoining Rooms 相邻房 Connecting Room (Inter-connecting) 连通房,Room Types 房间种类,Categories Rooms Area (m2)客房名称 数量 面积 Deluxe Room 高级客房 177 45 Deluxe River View Room 高级江景客房
2、265 45 Executive Suite 行政套房 40 90 Horizon Club Room 豪华阁客房 50 45 Horizon Premier Room 豪华阁豪华客房 13 68 Horizon Executive Suite 豪华阁行政套房 12 90 Premier Suite豪华套房 3 135 Specialty Suite特殊套房 2 180 Presidential Suite I & II 总统套房 2 225/270 Shangri-La Suite & Ningbo Suite 香格里拉套房 & 宁波套房,Occupied 占用房,House Use 酒店自
3、用房 Complimentary Room 免费房 Day Use 日用房 Share 共住房,House Count/Status 客房状态,OOO Out of Order坏房 OOS Out of Service待修房,Room Discrepancy 房态差异,Vacant Room 空房 Sleep Out (Out-of-town) 外睡房 Skip Room Sleep Room,Confidential Stay 保密,DND/Tele 请勿打扰-电话 DND/Door 请勿打扰-房间,Bed Types 床型,Baby Cot 婴儿床 Extra Bed 加床,Bed Typ
4、e & Size 床型及尺寸,14cm,20cm,25cm,Block Room 锁房Pre-Assigning/Block 提前锁房Room Change 换房,Reservation 预定,Advance Deposit 预先担保 Guaranteed Reservation 担保预定 Confirmation Letter 确认信 Cancellation 取消预定,Booked to Capacity 满房 On Request Overbooking 超额预订 Pledge Relorates 重新安置 Run of house 满房,Check In入住登记,Arrival/Due
5、 In 预抵 Early Arrival 提前到达 Early Check In 提前入住 Register 登记 Pre-register 提前登记 DNA (Do Not Arrival)/No Show 应到未到,Check Out 离店,Due Out 预离 Express Check Out 快速退房 Early Check Out/Departure/Unexpected Departure 提前退房 Late Check Out 延迟退房 /结账 Half Day Charge 半天房费 Extend Stay 延住,Arrival Date 入住日期 Check In Time
6、 入住时间 Check Out Date 离店日期 Check Out Time 离店时间,Key Permit 授予钥匙 Key Request 钥匙需求,Room Rate 房价,Cooperate Rate 公司合同价 Net Rate 净价 Quoted Rate 报价 Valued Rate/ Rack Rate 超值价/满价 Rate Change 变动房价,Credit Card 信用卡 Cash Advance 现金提取,Advance Payment 预先支付 Allotment 配额 Commission 佣金 Travel Agent 旅行社 Tour Group 旅行团
7、,Benefit/Amenity 优惠项目 Discount 折扣,Upgrade 升级 Downgrade 降级,Billing Instructions 付账说明 Folio Trays 账单夹 Direct Bill 直寄账单 Guest Folio 客人账单 Voucher 凭单,Cash Float 备用金 Cash Overage 多出现金/长款 Cash Shortage 缺少现金/短款 Cash Remittance 现金汇总Drop Safe 投钱箱 Close Cashier 关闭帐户,Permanent Folios 虚拟帐户,PM (Group Master) 团队结账
8、 PF (Posting Folios) 帐项输入 PY (Staff Quarters/Offices) 员工住处/办公 PI (Service Apartment) 公寓,PMS (Property Management System) OPERA POS (Point of Sales) (Infrasy/Micros),Credit Limited 信用限额Credit Refund 信用返还,Average Transient Rate 平均占用房费 Average Room Rate 平均房价 Average House Rate 平均客房费,Family Program家庭计划
9、Golden Circle Program 金环会计划,Market Share 市场份额 Package 销售推广 Up sell 推销,Double Occupancy 双人入住率 Percentage of Occupancy 出租率,Profile 客人档案/客史资料 Guest history 客户历史,Joiner 参加者 Walk In 未预定的客人 In-House Guest 住店客人,Limousine 豪华轿车 Round Trip Transfer 双程接机,System Down 当机 System Up 系统恢复,Logbook 工作日志 Log Printer 日志打印 Trace 跟进事项 Locator Message 位置留言 Shift 班次,Room List 房间客人名单 Registration Card 登记卡,
