1、英语爱好者 http:/ 交流论坛：http:/ 为外贸新手量身定做的口语和礼仪礼节（一）A call from a buyer 客户来电接电话时，由于无法看到对方的容貌、表情，只能听到对方的声音，因此对声音的敏感度就格外重要。对在外贸等部门工作的职员来说，接听外国客户打来的电话是家常便饭。有的人一听到话筒传来“Hello”的声音，常常会变得紧张，其原因一方面是怕听不太懂，另一方面是怕赶不上对方说话的阿速度，因而造成沟通不畅的情况。若想克服这种恐惧感，首先，必须要把“听不懂很丢脸”的念头丢掉才行。当你赶不上对方说话的速度时，可以委婉的说：Im sorry I cant follow you.
2、Would you repeat it?抱歉，我跟不上你。你愿意再说一遍吗？I couldnt catch you. Would you speak more slowly?我跟不上你。你愿意讲慢一点吗？万一周围环境太吵，以致于无法听清楚对方说话时，如果你说的是，Will you speak more clearly?(你能不能讲清楚点？)也许自尊心强的外国客户听来，可能会感到不高兴，因为用“clear“这个词，意思是对方讲话不够清楚，口齿不清。此时不妨改用以下说法，较为合适：Would you speak more loudly, please?我听不见你说的话。你愿意讲大点声音吗？当你忙得
3、不可开交，却接到一通冗长的电话时，可以用英语爱好者 http:/ 交流论坛：http:/ Thank you for calling. I wish we could talk longer, but I have kept my visitor waiting.谢谢你打来电话。我希望我们能谈一会，但我已经让来客久等了。这样，既使对方了解到谈话应该结束，同时也不会显得没有礼貌。我最初与老外通电话时，也十分紧张，可是越紧张越听不懂。这可能需要一段时间才能克服这种心理。另外，听不懂的地方一定要再问，如果电话里实在听不懂，可以跟客户说可否发邮件确认，以免造成误解。期待大家有接到任何人的电话都能应对自
4、由的那一天！英语爱好者 http:/明天会给大家贴一些经典的电话用语。可能觉得简单，但绝对实用，尤其是对于那些刚参加工作外语不是很好的外贸人员。为外贸新手量身定做的口语和礼仪礼节（二）今天的内容是一些简单实用的电话英语。看似简单，用的时候你可不一定会说呦。1. Hello, this is Company. Speaking.喂（你好），公司。请讲。2. ABC Company. Good morning.这里是 ABC 公司。早上好。3. Who is calling, please?=May I ask your name?英语爱好者 http:/ 交流论坛：http:/ =May I h
5、ave your name, please?=Who am I speaking to?请问你是哪位?4. May I speak to Mr. Cowley, please?=Id like to speak to Mr. Cowley.=Mr. Cowley, please.请找考利先生接电话。5Would you give me the Overseas Department?=Overseas Department, please.=Would you please transfer me to the Overseas Department?=Could you connect me
6、 with the Overseas Department?请接海外部。6Could you speak more slowly (loudly), please?请说慢（大声）些。7. Could you say it again, please?=I beg your pardon?请再说一遍。8. One moment, please.=Just a moment, please.=Please wait for a moment.=Please hold the line a moment.=Please stay on the line.英语爱好者 http:/ 交流论坛：http:
7、/ 请稍等9. Just a moment, please. Ill call her.请稍等，我去叫她。10. Hold on, please. Ill get her for you.请稍等，我去找她。11. I see, I will transfer your phone to customer service.知道了，我替你转接客户服务部。12. This is Mary Zhang of Customer Service, thank you for your patience.我是客户部张玛丽，让你久等了。13. Who do you want to speak to?=To w
8、hom would you like to speak?轻微你找哪位？14. Im sorry, he is not here right now.=Im awfully sorry, he is not in just now.抱歉，她现在不在。15. Im afraid hes on another line. Would you mind holding?很抱歉，她正在听别人的电话，请问能否稍等一下？16. What number are you calling?你打的电话号码是多少？17. Im sorry, theres no one by that name here.=Im so
9、rry, ther e isnt anyone named in this office.抱歉，这里没有这个人。英语爱好者 http:/ 交流论坛：http:/ 18. Im afraid you have got the wrong number.你好像打错号码了。19. Im sorry you have the wrong extension. Hold on the line and Ill transfer you to Mr. Zhao.很遗憾，你的分机号码没拨对。请稍候，我把电话转给赵先生。20. We seem to have a poor connection.电话信号不太好
10、。21. Im sorry its a bad line. Please hang up and Ill call again.很遗憾，线路太糟了。把电话挂了，我再给你打过来。22. Im afraid its a bad connection. Can you call back?线路太糟了。部给我打过来，好吗？23. He is busy (tied up) at the moment.他正忙。He is out of the office.他出去了。He is in conference.他在开会。He is away on business.他出差了。24. Can I have yo
11、ur name and number, please?请问你贵姓？电话号码是多少？25. Where can he contact you?英语爱好者 http:/ 交流论坛：http:/ 他该怎么与你联系？未完，待续为外贸新手量身定做的口语和礼仪礼节（三）【接上回】26What number are you calling from, please?请问，你的号码是多少？27How do you spell your name?=Could you spell your name, please?你的姓名怎么拼写？28My telephone number is 3271-6879.我的电话
12、号码是 32716879。29Good. Ill ask her to call you as soon as shes back. =Fine. Ill ask her to phone you as soon as she comes in.好的，她一回来，我就叫她给你打电话。30Right. Ill let him know when he is in.好的，他回来时，我告诉他。31Could you tell me when hell be back? =Can you give me some idea what time hell be in?=What time do you t
13、hink hell be back?可以告诉我他什么时候回来吗？英语爱好者 http:/ 交流论坛：http:/ 32I have something very urgent, please!我有要紧的事，拜托！33I have something very urgent, could you kindly let me know his mobile phone number?我有很要紧的事，可不可以告诉我他的手机号码？34Is there any message?May I take a message for him?要不要留话？35Please take a message for h
14、im.请转告他。36Can I leave a message for him?可以留言吗？37Could you let her know I called? This is Luo Gang.请转告她我给她打过电话。我叫罗刚。38No, thank you. Its not urgent. Ill call back later.不用了，谢谢，没什么急事。我等会再打过来。39Please ask him to call at 3287-6571.请他打 32876571。40Please call back later.=Please call again later.请待会再打过来。41
15、Would you like him to call you?英语爱好者 http:/ 交流论坛：http:/ 要不要他给你回电？42The line is busy.=The line is engaged now.电话正忙。43Thank you very much for calling.感谢你打来电话。44Please feel free to call me again.欢迎您再次致电。明天跟大家分享“接客户”方面的用语。为外贸新手量身定做的口语和礼仪礼节（四）Picking up a Buyer 接客户到机场迎接客户，事先要和对方约在特定地点见面（如：机场的咖啡厅等），以免找不到人
16、。与人相约，要守时。让客户久等，是很失礼的行为。如果彼此没见过面，可先问清对方的外形、特征和当天穿着。当天到达约定地点，发现有符合特征的人，即可直接向前询问。如：A：Excuse me, are you Mrs. Penn?英语爱好者 http:/ 交流论坛：http:/ 对不起，请问你是佩恩太太吗？B: Hello! Its a pleasure to meet you at last. 你好！很高兴终于见到你！在机场迎接客户、朋友时，可以使用下列简单的用语来打招呼：Did you have a good flight?=Did you have a nice trip?旅途愉快吗？I ho
17、pe you had a nice trip.=I hope you have enjoyed your flight.我希望你有个愉快的旅行。按照我们一般打招呼的习惯，握手的同时，往往会顺手递上名片。但在欧美，人们只有在认为有必要继续联络时，才会递上名片。所以，一般在告别的时候，在适当的时机中递出来，名片才能显示出它的意义和功效。一下是交换名片时，常用的句子：Hello! Im David Li. Heres my business card.嗨！我是李大卫。这是我的名片。Oh, let me give you my business card before I forget.哦，趁我还没忘
18、记以前，让我把名片给你。上车时，要注意作为的安排。在有司机的情况下，车后座靠右侧是上座；如果是车主自己开车，则车主旁边是上座。但是吉普车，则英语爱好者 http:/ 交流论坛：http:/ 与一般轿车有不同的作为安排，即使有司机，前座右侧仍是上座。其它时候，譬如说在由机场到市区的路上，如果能彼此多聊聊，是比较理想的。此时的谈话内容不外是天气、彼此的近况等话题，以此来打破僵局。这时可以说：Its very warm, isnt it?天气很暖和，是不是？Did everything go all right?一切都还好吧？Hows your business?生意如何？另外，如果在坐车的途中，恰
19、巧看到自己公司的广告牌，便何以借机介绍自己公司，同时拿这个话题打开话匣子。到了宾馆应帮助客户办理住房手续，晚上道别时应说：“Good night”。此外，在道别的时候，遣词用字尚还有一些需要注意的地方，对初次见面的人，道别时，多使用“meet”（认识）。如：Ive enjoyed meeting you.=Im glad to have met you.我很高兴认识你。然而，对于认识的人，则使用“see”（见到）这个动词。如：Im very glad to have seen you.非常高兴见到你。英语爱好者 http:/ 交流论坛：http:/ 至于我们常用的“慢走”、“走好”的客套话，西
20、方人的习惯用语则是：Have a nice day!=Have a good time!祝你玩得开心！（亲身经历） 我在接机的时候，通常会拿着一块写有客人名字或其公司名字的牌子，这样比较保险。字体要清晰醒目。记得有一次，我的一个同事去接机，手里拿着一张写着客人名字的纸，她写的字体比较小，很难看清。结果，有一个老外微笑着走向她，跟她握手。她胆怯地问：“您是。吗？”老外一听，仔细看了看她纸上写的名字，说：“Sorry， Im not 。”结果旁边的人都笑了。【明天内容是接客户用语】为外贸新手量身定做的口语和礼仪礼节（五）接上回英语爱好者 http:/ 交流论坛：http:/ 1. How are
21、you today?你今天好吗？2Just fine,thanks. How are you?很好，谢谢。你呢？3Hows everthing going?你情况怎样？4Not bad.还不错。5How are you getting along?你进来怎么样？6Nice to see you again.再次见到你真好。7Nice to have met you.很高兴见到你。8Its good to see you again.真高兴再见到你。9Its been a long time, hasnt it?=Long time no see. (这个是中国人创造出来的句子，连美国人都用)好
22、久不见了，不是吗？10Excuse me, but are you Mr. Smith from International Toy 英语爱好者 http:/ 交流论坛：http:/ Trading Corporation?请问，您是国际玩具贸易公司的史密斯先生吗？11Please allow me to introduce myself.请允许我自我介绍一下。12Im here to meet you.我是来这儿接您的。13I have the feeling that we have known each other for a long time.我觉得我们好像已经认识很久了。14We
23、have talked to each other for several times over telephone.我们在电话里已经交谈过好多次了。15Let me help you with that suitcase.让我来帮您提那个箱子。16No trouble at all.一点也不费事。17 Yes, the flight was smooth.是的，旅途很愉快。18Do you have all your luggage here?你的行李都在这儿吗？19Will you introduce me to that lady?把我介绍给哪位女士认识一下，好吗？英语爱好者 http:
24、/ 交流论坛：http:/ 20Let me introduce you two.我来介绍你们两位认识一下。介绍别人时，原则是将级别低的介绍给级别高的；将年轻的介绍给年长的，将未婚的介绍给已婚的，将男性介绍给女性，将本国人介绍给外国人。为外贸新手量身定做的口语和礼仪礼节（六）接上回21John, Id like you to meet our client, Mr. Rex Pike.约翰，来认识一下我们的客户，雷克斯.派克先生。22Here is my card.这是我的名片。23I think this is the first time weve met, isnt it?我想这是我们第
25、一次见面，对吗？24We have a car over there to take you to the hotel.我们的车停在那边送你们去宾馆。25Our car is out in the parking lot.英语爱好者 http:/ 交流论坛：http:/ 我们的车就在外边的停车场。26Our general manager Mr. Chang asked me to say “Hello”to you.我们的总经理常先生让我转达他对你的问候。27He meant to come here to meet you in person.他本来打算亲自来这儿接您。28But some
26、 other business held him back, so he asked me to come in his place.他因公务缠身，才由我代替。29Thats exactly the same.都一样。30I dont think you know Mr. Goget, my associate.我想你还不认识我的助手，罗瑞先生。31Is this your first visit to China?这是你第一次来中国吧？32How is the world treating you?你过得怎么样？33How are you getting on with your job h
27、ere?你这里的工作进展得怎么样？34We can qualify for a corporate rate at your hotel.我们可以在你们饭店享受团体优惠价。35Would you please bood a room for five days, beginning 英语爱好者 http:/ 交流论坛：http:/ from May 2nd?请您为我公司订一个房间，从 5 月 2 日起，住 5 天，好吗？36A single room with a bath, if possible.如果可能，要一间带浴室的单人房。37If you have two single rooms,
28、 so much the better.如果你们有两个单人房，那就更好了。38Are there any beds vacant?有空床吗？39Have you a double room for tonight?今晚你们有一间双人房吗？40We would like the rooms close together.希望我们的房间能挨得近一点儿。41Can I bood a single room with a private bath tonight?今晚我能订一间带私人浴室的单人房吗？42Would you like to get a room overlooking the river
29、?你想要一间临江的房间吗？43What sundry services does the hotel offer?宾馆有哪些零星的服务？44What if Ive got something to be sent to the laundry?如果我有些衣服要送去洗衣房，该怎么办？45How much is a room for one night?一间房住一晚多少钱？英语爱好者 http:/ 交流论坛：http:/ 46How much is boarding and lodging per day?膳宿费一天多少？47How do I about getting a morning cal
30、l?我该如何请人家早晨叫醒我？48You must be tired after your long flight.经过长途飞行，您一定很累了。49I hope youll have a pleasant stay here.希望您在这儿能过得愉快。50Id like to check in, please.我想住宿。亲身经历来我们公司的老外，一般都是我们帮他们预定好房间。在这种情况下，应该事先通过邮件或传真跟老外确定好他们想入住哪家酒店或什么标准的酒店，什么标准的房间，多少间，住几晚等等。然后，客人入住时，我们帮助 Check in.但有时外国公司可能自己提前预定好了房间，这时我们就不需要帮
31、他办理入住了。明天的内容是会见客户为外贸新手量身定做的口语和礼仪礼节（七）英语爱好者 http:/ 交流论坛：http:/ A new Business Contact 会见客户在接待客户、做出日程安排时，应考虑周全而且有礼貌。要尽量以方便客户为原则，如果有时与自己公司内部的日程安排发生冲突，应对自己的日程安排做出调整。有时，在做出日程安排时，还应考虑客户来自哪个国家，尽量避免因时差给客户带来的不适。见面介绍的先后顺序在前面已经介绍过，这里不在重复。介绍时，记住对方的姓名是种礼貌。像 How do you do, Mr. Brown? Hows going, Miss Lin?这类寒暄，由于加
32、上对方的名字，而使听的人倍感亲切。所以在介绍时，要注意对方的名字，迅速而准确无误地把对方的姓名记下来，万一听不清楚的时候，可以再请教对方一次，总之，以尽可能不叫错对方名字为原则。Schedule Arrangement1.Im afraid I cant make it before the end of the week.恐怕本周周末前我不能预约时间。2Im sorry tomorrow is all booked up. What about the day after tomorrow?非常抱歉，明天已经安排满了。后天怎么样？3I wont be able to keep my appo
33、intment with you on Tuesday.星期二我不能跟你见面。英语爱好者 http:/ 交流论坛：http:/ 4Then, lets make it ten oclock at my office.那么，我们就定在 10 点再我的办公室见。5There is nothing scheduled before lunch.午餐前都没有什么安排。6Any afternoon except Saturday.除了星期六，哪天下午都行。7Would Friday morning be all right for you?星期五上午对您合适吗？8What about Wednesday
34、 morning?星期三上午怎么样？9Would Wednesday afternoon suit you?星期三下午对您合适吗？10Any time tomorrow would suit me.明天任何时候都可以。11Ill be free all Tuesday afternoon.星期二整个下午我都有空。12Id like to see you sometime this week. What time would be convenient for you?这个星期我想去拜访您。什么时间对您比较方便？英语爱好者 http:/ 交流论坛：http:/ 13I wonder if we
35、could change the date of the meeting to sometime later in the week, say, Thursday.不知道我们能否把会面的日期改在这周的晚些时候，比如说，星期四怎么样？14May I expect you at four?我在四点钟等您好吗？15Are you quite sure you can come?你是否一定能来？16Id like to have an hour appointment with you next week. Is it possible for you to spare the time?下星期我想跟
36、你谈一个小时左右。你能抽出时间吗？17Id like to meet you to explain our new product.很乐意为您介绍我们的新产品。18Any day will be fine.哪天都可以。19Any day except Wednesday will be fine.除了星期三，哪天都行。20（To the secretary）Id like to meet with Mr. Smith the day after tomorrow.（对秘书）我想在后天拜访史密斯先生。英语爱好者 http:/ 交流论坛：http:/ 未完待续为外贸新手量身定做的口语和礼仪礼节（八
37、）【接上回】21Will you ask him his schedule?请帮我问一下它的日程安排好吗？22Mr. Smith has time at three oclock in the afternoon.史密斯先生下午三点有时间。23Im very sorry. He doesnt have time this week.很抱歉，他这个礼拜没空。24I have half an hour available for a meeting after 11 a.m. on Tuesday.我星期二上午 11 点后有 30 分钟的时间可以见面。25Thank you very much.
38、I will visit you then.非常感谢。到时我会来拜访您。26Mr. Smith is on business trip this week. He will come to the office on Monday.英语爱好者 http:/ 交流论坛：http:/ 史密斯先生这个星期出差，星期一回公司。27Im very sorry. I must cancel our appointment, since I learned that I have to go to Paris on business tomorrow.很抱歉，我必须取消我们的约会，因为我明天必须到巴黎出差。
39、28Since Im going back to Guangzhou next week, Id like to talk with you about the agreement again before I leave.因为下周我将回广州，离开之前，我想再与您谈谈合同的事。29Would you please tell me when you are free?请问您什么时候方便？30（to the secretary）Would you please make an appointment with Mr. Smith at two oclock tomorrow?（对秘书）请你帮我跟史
40、密斯先生约明天下午 2 点好吗？31Id like to invite Mr. and Mrs. Jones to the Friendship Restaurant at seven oclock tomorrow everning. Would you please ask them if they are free?明晚 7 点我想邀请琼斯夫妇在友谊饭店吃饭。请帮我问一下他们是否有空？32We need to talk about the basic terms of the transaction.我们需要讨论一下基本的交易条件。33Hey, Dick, Id like to have
41、 dinner with you tonight. Are you free?英语爱好者 http:/ 交流论坛：http:/ 嗨，迪克，我想今晚和你一块吃饭，有空吗？34（on the phone）Richard, Id like to meet with you at your office tomorrow afternoon at two oclock.（电话中）理查德，明天下午 2 点我去你办公室找你。35Im sorry for the sudden notice, but Id like to meet with you this afternoon.恕我冒昧，今天下午我想与您会
42、面。36How about the afternoon, between two and three?那么，下午 2 点到 3 点之间如何？37Im sorry, but Mr. Brown of our company cannot go tomorrow at ten oclock.很对不起，因为我们公司的布朗先生明天 10 点无法到您那里去了。38Soory,Mr. Jackson has some unexpected business to attend to, and wont be able to make your appointment this evening. But h
43、ed be glad to see you at the same time the day after tomorrow. Would that be all right?很抱歉，杰克逊先生突然有事，今晚不能赴约了。但他很高兴在后天的同一时间见您，您看行吗？39He regrets he wont be able to receive Mr. Smith tomorrow afternoon. Hell be engaged the whole afternoon.他很抱歉明天下午不能接待史密斯先生，他整个下午都忙。40He is usually busy in the morning. S
44、o you might come 英语爱好者 http:/ 交流论坛：http:/ over sometime in the afternoon, if that suits you.一般来讲他上午很忙，如果方便的话，你可以下午来。41Well, then, I suppose we can meet at 8clock tomorrow morning in your office.那样的话，明天上午 8 点在你办公室见。42OK, Ill be expecting you in the office tomorrow morning.行，明天上午我在办公室等你。43Im afraid no
45、t. Im fully booked up tomorrow.恐怕不行，我明天已安排满了。44Is it convenient to change our appointment from Friday to Sunday, at the same time?不知将我们的约会从周五改到周日，时间不变，可以吗？45Mr. Carmen had to cancel all his appointments. I hope youll understand.卡门先生不得不取消他所有的约会。希望你能谅解。46Excuse me for being late. I tried to get here in time, but I failed due to the traffic jam.对不起，我来晚了。我本想按时到，但是由于交通阻塞，没能赶到。47I was caught in a traffic jam.我碰到了交通堵塞。英语爱好者 http:/ 交流论坛：http:/ 48I didnt know theres be so much traffic at this time of the day.
