1、抱怨信,1. 定义：,抱怨信是我们进行商品消费和接受公共服务行业服务时出现的有损于自身利益的问题以投诉书的方式予以交涉时所使用的一种专用书信。,2. 内容：,（1）投诉事实及理由：问题发生的时间、地点等基本信息或产品的名称、品牌、价格等以及服务项目、内容、问题症结等。 （2）交涉经过、焦点：矛盾焦点的具体内容。 （3）投诉意愿和要求：换货还是退货，返修还是退赔等明确要求。,1. 开篇：,(1) I am writing to complain/make a complaint about/that (2) I am writing to express my concern/dissatisf
2、action/disappointment concerning/about (3) I feel bad/sorry to trouble you but I am afraid I have to make a complaint about(4) I wish to draw your attention to the problemthat I bought,2. 结尾句式：,(1)I trust you will take my complains seriously and (2) I will appreciate it very much if you could (3) I
3、would be perfectly satisfied if you can kindly (4) I understand you will give immediate attention to this matter (5) I would like to have this matter settled by the end of (6) Frankly speaking, I am not prepared to put up with the situation any more (7) I must have you fully understand that without
4、a satisfying solution, I will reserve my right to take legal action.,Dear_I am _(自我介绍). I feel bad to trouble you but I am afraid that I have to make a complaint. The reasons for my dissatisfaction is _(总体介绍). In the first place, _. In addition, _. Under these circumstances, I find it _(感觉) to _(抱怨方
5、面给你带来的后果).I appreciate it very much if you could_(提出请求和建议), preferably _(进一步的要求), and I would like to have this matter settled by _. Thank you for your consideration and I will be looking forward to your reply. Yours sincerely, Signature,假如你是卜曼宜，你购买了一部某外国公司生产的手机，因有质量问题，要求该公司更换。 请根据下列要点，用英文写一封电子邮件。 要
6、点： 1 问题：手机不响铃，不能发短信；该产品已售完，无法更换；型号新，无配件，无法维修。 2.要求：公司应尽快予以更换 注意： 1 词数为 100 左右 2 参考词汇：配件 spare part,Dear Sir,I am writing to you for the mobile phone of Dephone-S250 I bought on 20th Apr.2008 at Tele Mall in Wuhan, P.R.China. Ten days after that, it didnt ring and send short messages. Then I took it
7、to the seller, but was told that the model had been sold out and I had to wait at least three months for a new one. Later I went to the repair man. He said since it was a new model in China, it was impossible to fix it without the right spare parts. I was so desperate on hearing that. How can I wait
8、 that long? Therefore, I require that you send me a new one of the same model within a month.Thank you for your consideration. Sincerely yours,假如你是李雪，你在5月2日去一家商店买衣服。当你 请一个刘姓服务员帮你找合适你的型号的衣服时，她 以忙为借口让你自己找，你说你找不到才来让她帮忙， 她说你找不到就说明没有。你对这位服务员的服务态度 十分不满，并写信向该商店的销售经理投诉该服务员. 注意： 字数120左右； 信的开头和结尾已写好，但不计入总词数；
9、可适当增加细节，以使行为连贯。,May 5， 2006 Dear Sales Manager, This letter is a complaint concerning the actions of one of your clerk. On Tuesday , May 5, 2012, at around 2 pm, I went to your store to look for a T-shirt. When I asked a salesperson Ms. Liu for help in finding my size, she informed me that she was b
10、usy and I would have to find one myself. I explained that the reason why I came to her was that I couldnt find one. She then said in a rude tone that if I couldnt fine one, it meant that the store didnt have it, and that I needed to look somewhere else.,I felt that Ms. Wang was rude. I hope that you
11、 will book into the matter. I shop frequently at your store and I look forward to a more pleasurable shopping experience next time.Yours Sincerely, Li Xue,2. 假如你叫李明，你们家买了一台冰箱，但后来发现有质量问题，具体表现为：放在冷冻区的食品很快变坏，温度始终停留在15摄氏度，而不能调到0度左右。帮你的父母写一封投诉信，并希望商家尽快予以维修。 注意： 词数100左右，可根据需要适当增加细节。,Dear Sir,I am happy th
12、at the refrigerator we ordered last week has arrived on time. But it is a great pity that we find there is something wrong with the refrigeration facilities. After we used it for several days, we found that food stored in the refrigerating compartment turned bad quickly. When we finally decided to t
13、ake the temperature in it, we were surprised to find it was around 15 , far from the standard temperature rang from 0 to 9 .,This problem has affected our normal life. Would you please let me know whether or not you can send a repairman as soon as possible? I hope that my problem will get your kind consideration. Yours faithfully,Li Ming,
