1、酒店系统常见英文account receivable (A/R)应收账；advance deposit 预付订金；account payable (A/P)应付账；assigned room 已分配房；available room 可用房； back office 后台；baggage 行李；balance 结算，余额；banquet room 宴会厅；bellboy 行李员；bill 账单；booking 预订 ；breakfast voucher 早餐券；budget 预算；business center (B.C) 商 业中心；busy season 旺季；cancel 取消；capta
2、in order 点菜单；certificate 证件，证明；change 兑换，零钱；cashier 收款员；check 查对，支票；check in 住宿登记；check out 结账，退房；citizenship 国籍，市民权；city call 市内电话；city ledger 街帐；claim 索赔；comment 备注； commission 佣金；complimentary 免费赠送的；concierge department 礼宾部；confirm 确认；connecting room 连通房； counter 前台；credit card 信用卡；credit limit 信
3、用限额；CRS 中央预订系统；currency conversion 外币兑换；delay C/O 延迟离店；deluxe 豪华间；deluxe suite 豪华套房；departure time 离开时间；deposit 定金，寄托；dining-room 餐厅；direct dial phone 直拨电话 ；discount 折扣；room discrepancies 房态差异；room service 客房送餐；domestic direct dialing (DDD) 国内直拨电话；double room 双人房；dry-cleaned 干洗的；due out 到期；entertain
4、ment 招待；entry visa 入境签证；family suite 家庭套房；financial statements财务报表；flight number 航班号；floor 楼层；folio 客人主单，帐单，帐户；food and beverage department (F&B)餐饮部；foreign guest 外宾；forecasting rate 预计房价；front office department (F.O)前厅部；front desk 前台；general ledger (G/L) 总账；go through 核对；group key envelopes 团队钥 匙袋；
5、group master 团队主单；group reservation 团体 订房；guest history 客人历史；guest room 客房；high season 旺季；hotel channel 酒店频道；hotel coupon 酒店餐券；hotel voucher 酒店收据； house phone call 饭店内 线；house use 饭店自用；housekeeping (H.K)客房部；housemaid 客房服 务员；identification 身份证，证件；in house guest 在住客人；income auditor 收入审核员；information 问
6、讯处，信息；internal call 内线电话；international direct dialing (IDD) 国际直拨电话；inventory control 仓库管理，库存管理；invoice 发票；journal account 流水账；laundry form 洗衣单；laundry service 洗衣服务；leave a message 留言；lobby 大堂；local dialing 市内电话；local tour 本地旅行团；log 日志；long-distance call 长途 电话；long staying room 长包房；lost property form
7、 财物遗失单；luggage tag 行李牌； mailing labels 邮寄标签；maintenance 维护；manual transfer 手工转帐 ；menu 菜单；menu item 菜单项；message 消息，口信；mini bar 客房小酒吧；morning call 叫早服务；morning report 夜审晨报，饭店日报表；multiple rooms link 联房；nationality 国籍，国家，民族性；native place 籍贯；night audit 夜间审计；no show 应到未到客人；occupant 住客；occupied room 占用房；o
8、perator 总机，接线员；optimum service 最佳服 务；origin 客源；out of inventory (OOI)非统计房；out of order (OOO)维修房；package 套餐服务，成套服务；passport 护照；passport number 护照号 码；password 口令；pay in cash 付现金；pay the bill 结账；pay with credit card 用信用卡付账；peak season 旺季；permanent folio 永久帐户；permission 权限；personal cheque 私人支票；pickup 预留
9、，分配；point of entry 入境地；preferential 优惠；presidential suite 总统套房；price 价格；privacy 保密性；profession 职业 ；query 查询；rebate 打折，部分退款；receipt 收据；receive 接待，接收；receive the payments 收费；red-carpet 隆重接待，贵宾礼遇；refundable 可退款的；registration 登记；registration card 登记卡；registration desk 登记处；remark 备注；rentable room 可售房；rep
10、ort form 报表；reservation 预订；reservation chart 预订表；reservation clerk 受理预约的职员；restaurant 饭店，餐 厅；restroom 洗手间；revenue 收益，总收入；rollaway 活动床铺；room bill 房间账单；room charge 房费；room clerk 客房管理员；room key 钥匙；room number 房间号码；room rate 房价；room status 房态；sales department 销售部；schedule 时间表，计划；security 安全，保安；service c
11、harge 服务费；settle complaints 解决投诉；settlement 结 算；share room 分租房；single room 单人房；skipper 逃账者；slack/off-season 淡季；spare room 剩余房间；special rate 优惠价；standard room 标准房； starch 给(衣服等) 上浆；statement heading 报表头；statistics 统计；suite 套房；surcharge 附加费；uperior 高级的；tariff 房价表；the Cashiers Desk 收银处；tip 小费；transit passenger 过境旅客；transaction 交易，帐目；travel agency 旅行社；travelers check 旅行支票；travelers cheque 旅行支票； triple 三人房；twin room 两张单人床的双人房；vacant room 空房；valuables 贵重物品；VAT folio(value added tax folio) 增值税帐单；VIP 贵宾；visa 签证；void 取消，冲帐；walk-in guest 没有预订的客人
