1、 地面服务英语地面服务常用英语一、通用部分日常礼貌用语1、 早上好/下午好/晚上好Good morning /afternoon/evening.2、 再见Goodbye./See you./So long.3、 乐意为您效劳。/不客气My pleasure./ You are welcome./ Not at all.4、 我明白了。I see. /I got it. / I understand.5、 我不明白。I dont understand/I cant follow you.6、 您可以再说一遍吗？Pardon? /I beg your pardon/Can you say it
2、again?7、 没问题No problem. /All right.8、 这边请。This way ,please.9、 请您先走/请跟我来After you. /Please follow me.10、 这是您的吗？Is this yours?11、 给您。Here you are.12、 祝您旅途愉快。I hope you have a good/nice trip. 13、 您好，我可以为您做什么？Hello, what can I do for you? /May I help you?14、 对不起，我的英文不太好，请您讲慢点好吗？Im sorry. My English is p
3、oor. Could you please speak more slowly?15、 对不起，我听不懂您的问题，请稍等，我请其他员工为您服务。Sorry, I cant understand/follow you. Wait a moment please, I will ask others to help you.16、 请您稍等一下好吗？Would you please wait for a moment?17、 对不起，让您久等了。Sorry for keeping you waiting so long.18、 请跟这位小姐走。如果您还有其他问题，请向工作人员反映。Please f
4、ollow the young lady. If you have other questions, please contact our staff.19、 我们将尽力为您解决。We will try our best to solve the problem for you.20、 对不起，您乘坐的航班因天气原因/机械原因/能见度低/大暴雨延误了。I am sorry to tell you that your flight has been delayed due to bad weather condition/mechanical trouble/poor visibility /t
5、orrential rain.21、 对不起，您乘坐的航班因机械原因取消了。Were terribly sorry. Your flight has been cancelled due to mechanical trouble.22、 我们还在等最新的天气情况。We are waiting for the latest weather report.23、 这个航班由于天气原因延误到 12：30 分。The flight has been delayed to 12:30 due to bad weather.24、 飞机什么原因延误Whats the cause of the delay
6、? 25、 由于航空管制的原因您的航班还没有确切的时间，请您先稍等一会儿，如果有了进一步的消息我会马上通知您。We dont have an exact time for departure at present due to air traffic control. Please wait for a moment. If we have any further information, we will inform you immediately/we will let you know.26、 对不起，由于天气原因而造成了航班延误，一旦天气好转，飞机马上起飞。Sorry. The fli
7、ght has been delayed due to bad weather. It will take off as soon as the weather changes.27、 班机延误多长时间？ How long will the flight be delayed for?28、 对不起，我们现在还没有确切的时间Sorry, we dont know the exact time at present.29、 这班机会延误吗？Will the flight be delayed? 30、 请保管好您的行李标签。 Plese keep your baggage tags.31、 您持
8、的是哪家航空公司的票？地面服务英语What airline are you on?32、 感谢您乘坐海南航空的班机。再见！Thank you for flying on Hainan Airlines flights. Good-bye!二、值机部分33、 请出示您的机票和护照。May I see your ticket and passport, please?34、 乘坐的航班在哪个柜台办理乘机手续？Which is the check-in counter for this flight?35、 您乘坐的航班在值机 18 号柜台办理乘机手续。You should check in at
9、Counter No.18.36、 您在 15 号值机柜台可以办理海航当日任意航班。You can check in any flight of HNA on the same day at Counter 15.37、 小姐，乘机手续在航班起飞前半小时已停止办理了。Miss, the check-in has been finished half an hour before departure.38、 我们无法为您办理乘机手续。We cant check in for you.39、 对不起，您已错过本次航班乘机手续的办理时间。Sorry, you have missed the time
10、 for check-in.40、 这是您的登机牌、行李签和超重费收据。This is your boarding pass, baggage label and the receipt for excess baggage.41、 没有三位一起的座位了。我尽量为您安排相邻的座位。Im afraid we are unable to offer your party seats together at present. I would like to arrange the seats for you all as close as possible.42、 我已为您留好登机牌，请您交逾重费后
11、凭收据换取。I have reserved the boarding pass for you. You may get it with the receipt of excess baggage. 43、 本次航班由波音 737 执行。This flight is served by Boeing-737.44、 本次航班由 76 座的支线飞机执行。This flight is taken by a 76-seat feeder-line aircraft. 45、 不用担心，您有足够的时间中转航班。Dont worry. Youll have enough time to make you
12、r connection.46、 你明天还有一个中转航班，需要我们帮您安排住宿吗？You will make a connecting flight. Do you need us to arrange accommodation for you?47、 您今晚必须要再取出行李，明天再重新托运。You have to retake your bag tonight. Then check in it again tomorrow.48、 您的包里有易碎品吗？Is there any fragile item/article in your bag?49、 您必须通过安检，才能登机。You ha
13、ve to pass the security check，then go to board.50、 您这件行李过大，必须托运。This bag is too big. I am afraid you have to check it.51、 请确认您的证件和登机牌Please check your passport and boarding pass. 52、 请您赶快过安检，现在已经登机了。Please hurry up to pass security check, its boarding now. 53、 如果你有任何问题，请拨打这个电话。If you have any proble
14、m, please call this number.54、 请问您有行李要托运吗？Do you have baggage to check in?55、 这件行李可以随身携带吗？Is this baggage a free carry-on item?56、 体积超过 204055 厘米，重量超过 5 公斤的行李都需要办理托运手续，不能随身携带。Any baggage with its bulk exceeding 20 X 40 X 50 CM or its weight exceeding 5 kgs cant be taken as carry-on items, need to be
15、 check in .57、 请将行李中的贵重物品和易碎物品取出。Please take out the valuables and fragile items.58、 您行李内有些什么物品？May I know whats inside the bag?59、 这件行李内有玻璃制品。There are some glass items in the bag. 60、 我有一个手提电脑在箱内。I have a portable computer in the case.地面服务英语61、 酒类必须托运。Alcoholic drinks must be checked in.62、 这个箱子不能
16、作为行李托运。This suitcase can not be checked in.63、 这件行李只能办理货运。This baggage can only be shipped as cargo.64、 请到海航货运中心办理货运手续。Please go to the HNAs Cargo center for shipment.65、 请问您的行李需要保险吗？行李保险每件10 元。Do you need to buy insurance for your baggage? Each item costs 10 Yuan.66、 行李保险是自愿购买的。Baggage insurance is
17、 optional.67、 请将行李放到传送带上。Would you please place your bags on the conveyor belt?68、 对不起，您的行李把手已损坏，请在此处签名，证明航空公司对您行李已有的损坏不负赔偿责任。Sorry, the handle of your bag is broken . Please sign your name here. The airlines will not be responsible for damage or breakage.69、 您的行李中有易碎物品，如果您坚持要办理托运手续，请在此处签名，证明航空公司对您行
18、李内物品的破损不负赔偿责任。There is a fragile item in your case. If you want to check in, Please sign your name here. The airlines will not be responsible for damage or breakage.70、 您的宠物托运需要免疫证明，并按逾重行李交纳逾重费。You have to show the pets papers for quarantine inspection, and we will charge your pet as excess baggage.
19、71、 就这些了吗？Is that all ?72、 您的行李需要打包，请到蓝色灯箱处打包，费用自理。Your bags need to be packed. Please get it packed at the blue light box over there. You have to pay for the packing service.73、 您的行李属晚到行李，请您在此处签名，我们将尽量为您装上本次航班。Your baggage is late. Sign your name here. We will try to load it.74、 您的行李超重了 10 公斤，恐怕我得向
20、您收费。Your bags are 10 kilos overweight, I am afraid you have to pay for the overweight.75、 行李逾重费的标准为公布票价的 1.5%，您得交纳 200 元。The charge for excess baggage is calculated by 1.5% of the standard ticket fare for economy class. So you have to pay 200 yuan.76、 请到对面补票柜台交纳逾重行李费。Please pay for the excess baggag
21、e at the opposite ticket counter. 77、 安检人员要检查您的行李。The security checker want to check your baggage.78、 您需要什么样的座位？What kind of seats do you want ?79、 靠窗的位子还是靠过道的？Which do you prefer to，aisle seat or window seat?80、 我想坐在机上安全出口处。I want to sit by the emergency exit.81、 对不起，所有靠窗的座位都没有了。Im afraid all the w
22、indow seats have been taken.82、 最前排靠过道的座位还有吗？Is the first row aisle seat still available?83、 3 号登机口在通过安检后往右转。Gate3 is on your right after the security check.84、 8 号登机口在通过安检后往左转。Gate8 is on your left after the security check.85、 10 号登机口在通过安检后左转，走到尽头乘电梯到一楼。Go through the security check and turn left,
23、take the moving staircase at the end of the hall, then you will find Gate 10. 86、 国际航班值机柜台在大厅左拐角。The check-in counter for International flights is on the left corner of the hall.87、 头等舱休息室的服务员已出来迎接您，请稍等一下。The service agent of the VIP Lounge has come to meet you, please wait a moment.地面服务英语88、 请到对面的柜
24、台交机场建设费，然后通过安全检查。Pay the airport-tax at the opposite counter, then go through the security check.89、 顺大路往下走 2 公里就是海航货运中心。Go along the road for 2 kilometers, then you can get to the HNAs Cargo Center.90、 我们可以为您提供 300 元的补偿。 We can give you 300yuan as compensation. 91、 我们可以为您改签海口至广州的航班，再改乘 CZ3881 由广州至北
25、京. We can endorse the flight from Haikou to Guangzhou for you, then you may take the flight CZ3881 from Guangzhou to Beijing. 92、 票价差额为 1300 元，需要您自理。 The balance of the fare is 1300yuan, you have to pay it by yourself.93、 由于机型有变更，我们无法为您提供头等舱座位，只能提供经济舱座位。Because of the change of the aircraft, we cann
26、ot give you the first class seats but economy seats.94、 我们将为您退回头等舱和经济舱的票价差额，并为您安排最前排的座位。We will return to you the balance between the first class and the economy class, and locate you in the forward section.95、 我有联程的航班，如果不准时乘机，联程航班就误机了。I have a connecting flight, if I cannot get the flight on time,
27、it will be missed.96、 如果您要求退票，我们将收取 50%的退票费。If you want to refund your ticket, we will charge you 50% of fares.97、 您可以保留这张机票，自购票日起一年内可以改签海航任何一班前往广州的航班。You can keep this ticket and endorse any flight to Guangzhou of HNA within the year since the issue date.98、 因经济舱已满座，我们为您安排了一个头等舱座位。Because the econo
28、my seats are not available, we locate you in the first class seat.99、 您仍然享受经济舱待遇。You still enjoy the treatment of the economy class.100、 别担心，我们会尽力把您改签另一个航班。Dont worry .Well try to put you on another flight as soon as possible.101、 今天没有其他飞往上海的航班了。There is no other flight to Shanghai today.102、 对不起，我们
29、已经尽力了。 Sorry, we did our best. 103、 对不起，您的客票表明南方航空是您从海口至北京指定的承运人，除非南方航空同意，我们不能成为您的承运人。Sorry, your ticket shows that China Southern Airlines is your assigned carrier from Haikou to Beijing. We cannot be your carrier without China Southern Airlines agreement. 104、 您的机票属于折扣票，不能改签其他航空公司的航班。Your ticket i
30、s a discounted one, which cannot be endorsed to other airlines flight.105、 这是定期/不定期航班。This is scheduled flight/non-scheduled flight.106、 我们将为您改签最早的航班。We will endorse the latest flight for you.107、 对不起，在您指定的航班里，我们没有查到您的定座记录。Sorry, we cannot find your booking record of your assigned flight.108、 我们只能把您
31、列入候补旅客名单。We could only put your name on the waiting list.109、 您的候补已被确定，请到补票柜台交票款。 Your alternative place has been confirmed. Please pick up your ticket at the ticket counter. 110、 海航和东方航空公司没有联程协议，我们只能为您办理海口至广州的乘机手续。Sorry, there is no connecting agreement between HNA and China Eastern Airlines. We ca
32、n only check in the section from Haikou to Guangzhou for you.111、 对不起，您的定座已被取消，原因正在地面服务英语查询。Sorry, your reservation has been cancelled, we are inquiring the reason.112、 我们可以为您办理全额退票。We can refund the full fare ticket for you.113、 您的客票限定在原出票地点退票。Your ticket can only be refunded in the office where it
33、 is issued.114、 很抱歉先生，您误了中转航班。Sorry, sir. You have missed your connecting flight.115、 我不认为是我本人的原因导致我误机。I dont think I missed the flight because of my personal reason.116、 在出发厅的门口，我们有车辆等候，送您去酒店休息。At the gate of the departure hall, we have buses to take you to the hotel.117、 由于原定的飞机晚到，我们换了一架飞机执行该航班。As
34、 the former flight is late, we change an aircraft.118、 对不起，因为航班超售，我们不能安排您乘坐本次航班。Sorry, because of overbooking, we are not able to board you on the plane .119、 我们没有找到自愿让座的旅客。We have not found the passenger who is voluntary to give up his seat.120、 我们为您安排免费食宿和 300 元的赔偿，并改签明日最早的航班。We can rebook you on
35、the earliest flight tomorrow, and offer your free accommodation and 300yuan as compensation.121、 请留下您的联系电话，有意外情况我们尽快通知您。Please leave your phone number. If there is any change, we will inform you.122、 明早我们会安排车辆接您。Tomorrow morning we will arrange buses to pick you up.123、 海南这个季节常有台风。There is typhoon i
36、n this season of Hainan frequently.124、 根据我的经验，今天不能有航班起飞了。According to my experience, there will not be flights departing today.125、 南京机场因航空管制关闭了，起飞时间不能确定。请您注意听广播。Nanjing airport is closed for ATC (air traffic control), the departure time is not sure, please pay attention to the broadcast.126、 我们将为您
37、安排午餐，请到 10 号候机厅休息，到时间我们会通知您。We will offer lunch for you , please have a rest at No.10 waiting hall. We will inform you on time.127、 我们将为您安排免费食宿。/您食宿的费用需自理。We will offer you free accommodation./ You have to pay for your accommodation. 128、 我认为我的损失应由航空公司负责。I think the airlines is responsible for my lo
38、ss.129、 我已经预定了素食。I have ordered a vegetarian meal.130、 本次航班不配热餐。There is no hot meal served on this flight.131、 在机上我们也有婴儿餐。We also have baby food on board.132、 机上特殊餐食需提前 24 小时预定，但我们可以试着为您申请清真食品。Special meals should be ordered 24 hours before the flight. But we will try to request Muslim foods for yo
39、u.133、 对不起，由于时间仓促，我们无法在本次航班上为您提供素食。Sorry, we cannot serve you vegetarian meal on this flight as time is limited.134、 我为我的母亲申请轮椅服务。 I request wheelchair service for my mother.135、 我的儿子需办理无成人陪伴儿童。My son needs to be checked in as an unaccompanied minor.136、 请出示婴儿或儿童的出生证明Please produce the birth certifi
40、cate .137、 我们会与目的地机场地面人员取得联系。Well get in touch with the ground staff at destination airport.地面服务英语138、 对不起，轮椅不能带进客舱，必须托运，我们为您提供轮椅，送您登机。 Im so sorry, the wheelchair cant be in the cabin and must be checked in . We will use our wheelchair to serve you into the aircraft.三、贵宾室部分139、 先生/小姐，你好！您是哪个航班的，请出示
41、一下您的机票和登机牌好吗？Good morning! Sir/Madame/Miss Wang , which flight do you take? Would you please show me your ticket and boarding pass? 140、 您现在需要用早/午 /晚餐吗？Do you need breakfast / lunch / supper now? 141、 您的航班现在可以登机了，飞机停在远机位，请带好您的随身物品由我带您登机。Your flight is boarding now. The aircraft is waiting at the apr
42、on. Please take your belongings and follow me.142、 您的航班会在 3 个半小时后抵达北京机场。Your flight will arrive at Beijing Airport in three hours and a half.143、 您需要喝点什么吗？我们这里有热饮和冷饮。热饮包括咖啡、牛奶、茶，冷饮包括可乐、雪碧、酸奶和矿泉水，果汁类包括苹果汁、菠萝汁、橙汁、芒果汁和椰汁。What would you like to drink? We have both hot and cold drinks, including coffee,
43、milk, tea, Coke, Sprite, yogurt, mineral water and fruit juice (apple juice, pineapple juice, orange juice, mango juice and coconut juice).144、 先生/小姐，这是您点的苹果汁，请您慢用。Sir/Madam, this is the apple juice you ordered. Please enjoy yourself.145、 您能喜欢我非常高兴。再来点吗？Im glad you like them. Would you like to have
44、more? 146、 不，谢谢。我们不收小费。能为您服务是我的荣幸！No ,thanks. We dont accept tips. Its my pleasure to serve you.147、 对不起，先生。我们这里是禁烟区，不允许吸烟。如果您要吸烟的话出门向右直走有吸烟室。Sorry, sir. Smoking is not allowed here. If you want to smoke, go out of the room and turn right, you will find a smoking room.148、 出门向右直走您就可以看见卫生间了。Go out of
45、 the room and turn right, you will find the lavatory.149、 您的大件行李可以放在门口，请不要担心，我们会替您保管好的。You may leave your large baggage at the gate. We will take care of it. Dont worry.150、 您的航班不是直飞重庆的，它还要经停深圳。Your flight is not a direct flight to Chongqing. It has a stopover at Shenzhen.151、 你看您现在需要吃点什么吗？我们这里有炒饭、炒
46、面，方便面、蛋糕和面包。Would you like something to eat? We have fried rice, fried noodles, instant noodles, cake and bread.152、 我们把你的行李已经提前送上飞机了。We have sent your baggage to the aircraft in advance.153、 请用热毛巾。Hot towel, please.154、 小心烫手。Be careful! Its hot!155、 小心地滑。Watch your step! Its slippery.156、 我们这里有自助早餐
47、，请您随意挑选。We have self-help breakfast here. Please help yourself.157、 如果您有什么需要，请随时通知我们。If you need anything else, please let us know.158、 请问您还需要加点什么喝的吗？Would you like some more drinks?159、 先生/小姐，对不起。由于机械原因而造成您的航班延误了，公司已经安排了免费住宿，现在二楼出发厅坐车，请随我来。Im very sorry, Sir/Madam. Your flight has been delayed due
48、to mechanical troubles. Our company has arranged free accommodation for you. Now please follow me to take the bus at the departure hall 地面服务英语on the 2nd floor. 160、 打扰了，您的东西吃完了，我帮您收了好吗？Excuse me. Since youve finished with your meal, may I clear off the table?161、 请问您的咖啡里需要加伴侣吗？Would you like some co
49、ffee mate in your coffee?162、 请问您的啤酒里需要加些冰块儿吗？Would you like some ice in your beer?163、 您好先生，您可以加入我们海航的金鹏俱乐部，只需填写一张申请表，我们就会把您申请的会员卡寄到您那里。You may join our Fortune Wing Club，Sir. You only need to fill out this application form, and we will send you the Fortune Wing Card later.164、 成为会员后，只要您乘坐我们的航班，仅凭此卡就可以到我们这里来免费休息。If you become a member of Fortune Wing Club, you can come to the VIP lounge to have a rest with this card before departure165、 加入俱乐部后，您就可以进行里程累积，而累积到一定限额后您就可以兑换免费升舱、免费酒店住房、免费得到我公司赠送的礼品。If you become a member of Fortune Wing Club, you may
