1、,Copyright 2003 Accenture. All rights reserved. Accenture, its logo, and Accenture Innovation Delivered are trademarks of Accenture.,The Workplace Blueprint Daniel B. Johnson,CoreNet Global Summit, Atlanta, October 2003,“The effective organization is one that has blended its structure, management, p
2、ractices, rewards and people into a package that in turn fits with its strategy” - Mintzberg,Why a new Workplace Blueprint?,Reduces operating costs Increases efficiency Increases flexibility Principles: Differentiated real estate portfolio Flexibility Best practice delivery High performance workspac
3、e Scalable Service Levels,Corporate Real Estate strategies have shifted to align with Accentures new business and workforce models. This requires a new Workplace Blueprint that:,Purpose,Connecting the business and workforce models,Optimize the performance of our new and distinct workforces by provid
4、ing appropriate and cost effective workplaces to support our business needs. We anticipate change from many influences: flexibility is a backbone for our facility strategy.,Context and Opportunity,Modeled Headcount Growth by Workforce,76,300,87,400,103,300,70,580,Dramatic growth in new businesses,Re
5、al estate demands,Re-shaping of the organizational pyramid and growth in key businesses in certain geographies require us to provide new real estate in new locations, and scale back existing fixed commitments in many existing locations. Employees are seeking a culture that fosters community, empower
6、ment and accessibility. Our workplace responses need to balance office-based work with the increasing mobility and virtual nature of work. Geographic and cultural differences may warrant unique responses. Our intent is to have strong communities of people in highly utilized, vibrant offices that are
7、 linked to other Accenture work locations and to client-sites, shared facilities and remote locations including the home. Emerging technologies are changing how and where we work, and influence how we deliver support services. These technologies will further enable dynamic, flexible and productive w
8、ork from locations outside of traditional Accenture offices. Future real estate commitments require more flexibility to support rapid shifts in demand.,Context and Opportunity,Real estate supply conditions,Traditional ways of procuring real estate are out of sync with the changing nature of the glob
9、al business environment: Needs can change dramatically even before planned space is delivered. Implementation of this new model will not happen overnight. We have a legacy of real estate assets that make it difficult and expensive to quickly align our portfolio with our new business models due to fi
10、xed long term commitments. Future commitments cannot assume status quo planning assumptions. We have significant surplus space in soft markets, yet still need to expand our business in new geographies. We have taken aggressive steps to right-size the portfolio, yet there is still more to do.,Context
11、 and Opportunity,Real Estate Characteristics,Work Characteristics,Traditional Workplace Strategy (Pre-1995),Process Oriented Isolated/Cellularised Static Individuals Lack of flexibility Fixed Workforce,Fixed Lease Single Location Mixed Branding Local Application (higher costs),250 RSF/worksetting 11
12、8 RSF/Person 50% Utilization,New Workplace Strategy 1995-2002,Project Oriented Group / Interactive Community Based Increasing flexibility Mobile Workforce (emerging),Consolidated Lease Office / Client Site Branded / Functional Global Standard (higher costs),200 RSF/Worksetting 100 RSF/Person 67% Uti
13、lization,Metric Characteristics,Flexible Workplace Strategy (Evolving),Solutions Oriented Dynamic mobile teams with physical and virtual community support Balancing physical / virtual work,Scalable leases Mobile workforce Diversified portfolio Flexible / functional Local interpretation of standards
14、w/in benchmarks (reduced costs),120-150 RSF per worksetting 65 RSF/Person (target) 85% Utilization (target),Accentures evolving workplace strategy responds to these new ways of working and incorporates thoughtful real estate management.,Our Workplace Strategy,Research conducted with Accenture people
15、 has identified 4 workforce priorities:,A successful work experience for all of our workforce is supported by the integration of each of these elements.,The Accenture Workplace Strategy,Tools & Technology,Geography & Culture,Services,People,Workplace,Accessibility Clarity Empowerment Community,The n
16、ature of work is changing,Cost,Stove pipe budgets,Rigid infrastructure,Fixed,Output,Efficiency,Individual,Dictate,Manage,Silos,Formal,Hierarchical,Simple,Past,Today,Value,Overall bottom line,Flexible infrastructure,Mobile,Outcome,Efficiency & Effectiveness,Team,Empowered,Lead,Cross-functional,Inform
17、al,Flat,Complex,Global,Local,Accentures workplace strategy has evolved to reflect these changes, as well as new business drivers required to ensure a competitive cost structure.,Workplace blueprint a diversified portfolio,1995 to 2002,Emerging,Flexible Workspace Blueprint,Our new workplace strategy
18、responds directly to the workforce model, reduces costs and wherever practical will shift from fixed toward variable costs to reduce our long term commitments.,$,Client Site,Large Metro Centers,Service Centers,$,Client Image,BPO,Delivery Center,Satellites,Client Site,Long term, fixed cost with limit
19、ed flexibility,Careful integration of fixed, variable, shared and no cost facilities,HUB,Increasingremote working,Aligning our workforce and workplace Consulting workforce,Workforces,Workplaces,Solutions,Less Mobile,Services,Degree of mobility and work flexibility,Consulting,More Mobile,Enterprise,S
20、atellite,Aligning our people with differentiated portfolio responses.,Non-resident,Resident,Resident,Resident*,Degree of Residency,Mobility requirements,High,Med,Low,None,No physical proximity,Close,Varies,Colocated,Proximity to client,Work-style and Work-setting Characteristics,Consulting,Enterpris
21、e,Services,Solutions,Specification and cost,Medium to High,Medium to Low,Medium to Low (client appropriate),Low Real Estate / fit-out, higher technology,Work Style,Concentrated,Process/Transaction,Interactive,Interactive,Client Site Working,Remote Working,Work Patterns,Collaborative,Individual,Prima
22、ry Training Locale,Very High,Low and increasing,Low and increasing,Very high,Very limited,Project specific,Only if on-shore,CBT / office based,CBT / Office based,Office based,CBT or Centralized,None,Cost Implication,Increased remote working will reduce demand on space and drive costs down,Service Ce
23、nter approach is more cost effective. Increased remote working will lower real estate costs,Continued leverage of client space, leverage Accenture office space where practical,Target growth in less expensive real estate with flexible exit options,Services,Three factors influencing our development an
24、d delivery of services: Complexity AutomationCulture,Provide services and tools to enable our people and meet the functional needs of varied workforces and levels in the organization.,In the end, we will not prescribe a “cookbook”, but provide a “menu” of options with suggested stretch goals and KPI
25、s to self-identify opportunities for the organization.,Four delivery approaches will will meet required service and cost points:,Dedicated support Shared teams Call Centers Self enablement and e-support,Dedicated,$,Dedicated Support,Shared Teams,Call Centers,e-support & Self Enablement,$,Automated,A
26、ll Users Affiliate employees Alliance Partners employees Solutions Operations professionals Business practice professionals Consulting professionals Contractors Clients,Any Location Hotel Home Hub Office Satellite Office Solution Center Call Center Client Site,Multiple Devices Pager Computer Interne
27、t Kiosks Personal Digital Assistant Mobile Phone,Tools and Technology IT and Real Estate strategies are aligned,Develop and deliver IT products and services that are accessible anytime, anywhere.,Access,Flexibility,Performance,Corporation,Team,Individual,Ability to get new team members up to speed q
28、uickly Less disruption from moves, space changes,Respond to changes in organization very quickly Reduce space inventory, “just in case” becomes “just in time”,Smaller real estate portfolio More flexibility reduces costs associated with change Increased employee productivity,More productive time betw
29、een sites and between activities,Closer to clients and team members Hire and retain best performers Better tools for remote collaboration,Value Proposition,Work where needed to get the job done Easier response to personal life challenges, work life/ personal life balance,Workplace Blueprint ensuring
30、 exceptional business performance,Best Practice Delivery Agreed standards and consistent design guidelines Clarify roles and responsibilities Define methodology and provide easy access to tools Manage procurement to optimize local/global needs Maintain and update, including “Lessons Learned”,Flexibi
31、lity Enable nimble adjustments of space to better align with business changes Increase flexibility and creativity in real estate transaction terms, financial engineering and design standards to respond to work style and demographic changes,New Technology and Support Models Focus on self enablement E
32、asy access anywhere, anytime Migration to internet based technology models Shift investments in technology toward client based work,Right-Sized/Right Priced Increase density, higher occupancy levels (80%+ target) Balance real estate costs with need to expand/contract Leverage procurement strategy In
33、crease standardization and focus on functional design,High Performance Workspace Facilitate interaction and knowledge exchange Foster and support community Provide employee comfort and safety Respect local culture Respect work/life balance through remote work opportunity,Differentiated Real Estate Portfolio Facility responses designed to support different business requirements Portfolio and its design/specification provide different price points Acknowledge local needs and unique markets Portfolio is more flexible and scalable,