1、“Leadership Excellence Workshop”,Toastmasters International by L. J. Lamb, DTM, CL, AL-B Division G Governor, District 67 Hualien, Taiwan September 1, 2007,Part I:,“The Leader as a Coach”Toastmasters International Leadership Excellence Series,What is leadership?,“Leadership is the process of influen
2、cing the behavior of other people toward group goals in a way that fully respects their freedom.“,What is the function of leadership?,“The function of leadership is to produce more leaders, not more followers.“ - Ralph Nadar, US Consumer Advocate,What is the importance of leadership?,Without effecti
3、ve leadership, our Clubs cannot achieve the goals of improving the communication and leadership skills of the members.Progress can only occur when individuals take leadership roles to solve problems.,What is a coaching?,Coaching is the process of guiding and encouraging team members to achieve super
4、ior performance results.,What must team members know?,1. What they are supposed to do 2. Why they are supposed to do it 3. How they are supposed to do it 4. How well they are expected to do it 5. How well they are doing,What should a coach do?,1. Set high, but achievable, standards (dedication to ex
5、cellence) 2. Guide and support 4. Give advice 5. Provide feedback 6. Encourage and motivate,The Coaching Process:,1. Compare performance with expectations 2. Meet with the team members 3. Ask for acknowledgment 4. Work toward a solution 5. Follow-up,Coaching Tips:,1. Talk with them, not down to them
6、 2. Admit mistakes 3. Keep it simple, short, & specific 4. Listen 5. Be sincere 6. Be timely,How does the team benefit?,1. High morale2. Empowerment3. Development,Conclusion,1. Team productivity increases to meet goals and expectations 2. More tasks can be delegated 3. The leader has more time for o
7、ther leadership responsibilities,Part II:,“Giving Effective Feedback” Toastmasters International Leadership Excellence Series,What is feedback?,Information given to one or more team members concerning their behavior, attitude, relationships, and progress toward the achievement or non-achievement of
8、objectives - EVALUATION,Four steps for providing effective feedback:,1. Set clear and concise objectives 2. Observe the performance of the team members 3. Provide immediate feedback 4. Recognize positive performance,Tips for giving constructive feedback:,1. Conduct the evaluation in private 2. Be sp
9、ecific and sincere 3. Note how actions affect the team 4. Use the “I” technique 5. Recognize improvement 6. End with a positive message,Recognize positive performance!,1. Be specific 2. Express appreciation 3. Encourage a dedication to excellence,Conclusion:,1. Meaningful feedback reinforces outstanding performance and encourages improvement. 2. Use evaluation skills, when providing feedback. 3. A team, which is working to full potential, will meet or exceed goals.,
