1、,人教课标版高二 选修7Unit 3,Listening and speaking,2. Speaking & Writing,1. Reading & Discussing,1. Reading & discussing,1. Before you listen, read the advertisement and discuss these questions.,(1) What can you experience on this tour?(2) Would you like to go on? What aspect of the tour would you like best?
2、,(3) When do you get a refund?,2. These dialogues between tourists and a tour guide took place after a whale watching tour. Decide what the tourists would appreciate (G) and what they might complain about (B).,Answer key for Exercise 2:Good aspects: 1 3 5 Bad aspects: 2 4 6 Order: 4 3 1 6 5 2,3. Lis
3、ten again. When the tourist complained, what result did he/she want to get from the tour guide and what was the actual result?,Not stated by the tourist although she did say she wanted to speak to the manager.,Not stated although the tourist probably would not get another tour or a refund.,A full re
4、fund.,A full refund.,A full refund.,A refund of half the fare.,Dialogue 1Im sorry but _ with the tour.Well, it was _ outside My two kids _.,4. Listen to the expressions that each customer used to make his/her complaint. Complete the sentences.,we werent very happy,so wet we couldnt go,are very disap
5、pointed,Dialogue 21) Yes, the whales were awesome but _ .2) Im sorry but _. I now have to make another airline booking and I have no idea whether therell be any seats available. _ .,Im feeling very annoyed,thats not good enough,Id like a full refund,Dialogue 3Excuse me, the tour _ _ and wed _ please
6、.2) _ as were visitors to this area and were leaving tomorrow morning.3) Well, actually, _.,husband and I had expected,like a refund,Im afraid thats no good for us,wed like a full refund,wasnt what my,5. Listen to the first dialogue and fill in the missing words. Then read the lines aloud, paying sp
7、ecial attention to stress and intonation.,TOUR GUIDE: Im sorry but we _ _ the weather and you _ _ the whales.,cant,control,did,see,ANGELA: Well, Im afraid thats not _ _. Id like to talk to the manager.TOUR GUIDE: Im sure that wont _ _ _ _ . I know hell _ with me. The _ is that you _ _ whales.,good,e
8、nough,do,you,any,agree,fact,did,see,good,2. Speaking & writing,With your partner, make up dialogues for the following situations. Use expressions like the ones on the next page. Perform them for your class. Then write them down.,Im sorry but Im afraid.Thats not good enough.Im feeling annoyed with/un
9、happy about/unsatisfied with Im not happy about /satisfied withId like a (full) refund, please.Thats no good for me.You should do something about it.,Useful expressions:,You missed your flight because you think that it was not announced over the loudspeaker. Customer: Excuse me but Im feeling very a
10、nnoyed because Ive missed my flight. Im sure it wasnt announced. Ive got to get to Beijing by tonight. Is there another flight I can go on?,Situations:,Airline official: All our flights are announced, sir/ madam, but Ill see if I can book you on another flight. Can you show me your ticket? Customer:
11、 Sure. Airline official: Im sorry, but there arent any seats available on the flights today, but I can get you on a flight early tomorrow morning.,Customer: Im sorry but thats not good enough. Ive got to get to Beijing today. Airline official: Well, theres nothing I can do about it. Customer: Then,
12、Id like a refund please. Ill go with another airline. Airline official: Fine.,2. The fish you ordered tastes terrible. Complain to the manager of the restaurant. Customer: Excuse me. Waiter: Yes, sir/madam. Customer: Im afraid that this fish I ordered tastes terrible. Waiter: Oh really. Whats the pr
13、oblem with it? Customer. It doesnt taste fresh to me. Id like to order something else.,Waiter: Well, Ill go and tell the waiter to take your order.Customer: Thanks. (A moment later)Waiter: Good afternoon, sir. Heres the menu.Customer: Thanks.Waiter: You are welcome.,3. The trousers the tailor had ma
14、de for you are too short. Complain to the tailor.Customer: Good morning. Im sorry but when I put these trousers on this morning I found that they were too short. Can you let them down for me?Tailor: Well, thatll cost extra.,Customer: But its not my fault that they are too short. Tailor: Well, I measured the length when you were here and you agreed to that length. Customer: Are you sure you wont lengthen it? Tailor: No, I certainly cant. If you want me to lengthen the trousers, youll have to pay a bit more. Customer: Well . OK.,Finish the exercises .,Homework,
