1、 上海华敏物业管理有限公司1英语培训讲义培训对象：物业管理中心（处）工程部、 常用基本词汇部分：华敏翰尊国际 Huamin Empire Plaza 华敏世纪广场 Huamin Century Square 物业管理中心（处） property management centre (office) 大厦、幢、楼 tower/building小区 residential area(lot)延安西路 Yanan Road West楼层 floor一楼 the first floor二楼 the second floor三楼 the third floor地下一层：basement 1地下二层: b
2、asement 2左 left；右 right; 中 middle;数字表达：1 one; 2 two; 3 three; 4 four; 5 five; 6 six; 7 seven; 8 eight; 9 nine; 10 ten; 11 eleven; 12 twelve; 13 thirteen; 14 fourteen; 15 fifteen; 16 sixteen; 17 seventeen; 18 eighteen; 19 nineteen; 20 twenty; 百 hundred; 千 thousand; 客户 customer 业主 owner 租户 tenant第一业主/
3、租户 the first owner/tenant上任业主/租户 the last owner/tenant员工 staff 保安部 security department 安保人员 security personnel上海华敏物业管理有限公司2客服部 customer service department 客服人员 service staff 工程部 engineering department先生 Mr.（+姓）、 Sir（统称） 小姐 Miss. （+姓）女士 Ms. （+姓）、 madam（统称）经理 manager 管理处主任 director卫生间 washing room/toi
4、let电梯 elevator/lift楼梯 stair货梯 goods lift客梯 guests lift自动扶梯 escalator停车场 parking area地下车库 underground garage车位 parking lot邮局 post office办公室 office家、房间 house前台 the reception deskThe front desk会所 club餐厅 restaurant有偿服务 paid service二次装修 the second fitting-up空调 air-condition灯 light, lamp水管 water pipe龙头 co
5、ck天花板 ceiling门禁 door alarm灯泡 bulb电表 Watt-hour Meter应急电源 Emergency Power Supply烟杆 smoke pole消火栓 fire hydrant电线 electrical wire电话 telephone漏水 leak堵塞 clog安装 install上海华敏物业管理有限公司3、 常用基本短语和句型、 问候语早上（下午、晚上）好，先生/夫人您好！（初次见面）很高兴见到您您好吗？我很好，谢谢，您呢？欢迎到我们大厦/小区祝您过得愉快！、 答谢谢谢您（非常感谢）谢谢您的建议/信息/帮助/配合谢谢，您真客气。不用谢很高兴为您服务乐意
6、为您效劳没什么/没问题Good morning/afternoon/evening,sir/madamHow do you do?Glad to meet you./Nice to meet you.How are you?Fine, thanks. And you?Welcome to our Tower/ Residential lot.Have a good time!Thank you (very much)Thank you for your advice /information/help/supportIts very kind of you.You are welcome./
7、Not at all.Its my pleasure./ With pleasure.Im at your service.No problem.上海华敏物业管理有限公司4、 道歉很抱歉对不起（用于打搅别人时）很抱歉，那是我的错。对不起，让您久等了。对不起，打扰您了。很抱歉告诉您.我为此道歉没关系算了吧、 征询我能帮您什么？/有什么能为您效劳的？请稍等一下请问您要拜访哪家公司/户？麻烦您能不能再说一遍？、 指路上楼/下楼在三楼。Im sorry.Excuse me.Im sorry. Its my fault.Sorry to have kept you waiting.Sorry to in
8、terrupt you.Im sorry to say.I apologize for this.Thats all right.Lets forget it.May I help you? / What can I do for you? / Is there anything I can do for you? Just a moment, please.Which unit do you want to visit?Pardon, please.Go upstairs / downstairs.Its on the third floor.上海华敏物业管理有限公司5对不起，请问盥洗室/电
9、梯在哪儿？请这边走往左/右转沿此路直走就在那在那个角落、 提醒请走好！请当心！请注意安全！请别遗忘您的东西。别担心。放心好了。请勿吸烟请勿搬动、 告别再见等会儿见晚安Excuse me, where is the washing room / elevator?This way, please.Turn left/right.Go along / go straight.Over there.On the corner.Mind your step!Please be careful. / Take care.Please dont leave anything behind.Dont wor
10、ry.Take it easy.Please dont smoke here.Please dont remove.Goodbye!See you laterGood night上海华敏物业管理有限公司6明天见下周见再见，希望能再见到您。一路平安祝您旅途愉快！祝您好运！、 祝贺祝贺您生日快乐新年快乐圣诞快乐节日快乐祝您成功See you tomorrow.See you next week.Goodbye and hope to see you againHave a nice trip!Wish you a pleasant trip!Good luck!CongratulationsHappy birthdayHappy New YearMerry ChristmasHave a nice holiday!Wish you every success!
