1、乘务英语会话 100 句11 Good morning. Welcome aboard!早上好，欢迎登机！2 Excuse me. May I see your boarding pass?对不起，能看一下您的登机牌吗？3 Whats your seat number?您的座位号是多少？4 Im afraid you are in the wrong seat.恐怕您坐错了座位。5 May I help you with your bag?我能帮您提行李吗？6 Please carry your bag and follow me.请提着行李跟我来。7 Im afraid youll have
2、 to stow your bag under the seat in front of you.恐怕您要将行李放您前排的座椅下面。8 You may adjust your seat back by pressing the button on the arm of your seat.您可以通过座椅扶手的按钮来调节座椅靠背。9 If theres anything we can do for you, just press the call button.如有任何需要，请按呼唤铃。10 Your hot towel/wet towel, madam/sir.请您用热毛巾/湿纸巾，女士 /先
3、生。11 There are toilets in the front and rear of the cabin.客舱的前面和后面都有洗手间。12 Lavatory is not allowed to use during take-off.飞机起飞期间，洗手间禁止使用。13 -Do you speak English?-Yes, I speak a little English.-您说英语吗？-是的，说一点点。14 -How long does our flight take?-Our flight takes three hours.-我们要飞多久？-我们的空中飞行时间为 3 小时。15
4、 -At what altitude are we flying?-We are flying at an altitude of 9000 meters.-飞机现在的飞行高度是多少？-我们的飞行高度为 9000 米。16 -What is the speed of our plane?-Its 950 kilometers per hour.-我们飞行的速度是多少？-我们的飞行速度为每小时 950 公里。17 Shall I bring you a blanket?我给您拿床毯子好吗？18 -Where are we now/Which place is it?-We are flying
5、over the Yangtze River.乘务英语会话 100 句2-我们现在在哪里？/这是什么地方？-我们正在飞越长江。19 Well soon be serving drinks/dinner. Please put down the tray table in front of you.我们很快就要供应饮料/正餐。请将您前面的小桌板放下来。20 What would you like, sir?先生，您想要点什么？21 Would you like some ice in your drink?您想在饮料里加点冰块吗?22Sorry, but we are out of orange
6、 juice.对不起，橙汁已经没有了。23 -Why arent we taking off yet?-We are waiting for the aircraft ahead of us to take off.-为什么我们还没有起飞？-我们要等前面的飞机起飞以后才行。24Im sorry for keeping you waiting so long.对不起，让您久等了。25Im sorry. I didnt get that. Could you repeat it?对不起，我没有完全听懂。您能重复一遍吗？26May I clear off your table now?我可以清理小桌
7、板了吗？27-How far is the city from the airport?-The city is 26 kilometers from the airport.-这个城市离机场有多远？-该城市距离机场 26 公里。28According to the latest weather report, the outside temperature is 20 degrees centigrade.根据最新的天气消息，外面温度为摄氏 20 度。29Please remain seated until the plane has come to a complete stop.在飞机完
8、全停稳前，请不要离开您的座位。30Now wed like you to accept the little gift as a souvenir. We hope youll like it.现在请您接受这小小的纪念品。希望您会喜欢。31Could you give us some advice on improving in-flight service? 您能就提高机上服务质量给我们提些建议吗？32We thank you for flying with us and we hope to have the pleasure of being with you again.感谢您乘坐我们
9、的航班，希望能有幸再次和您见面。33Excuse me, sir. Could you please step aside and allow the other passengers to go through?对不起，先生。您能往边上站一点让其他旅客过去吗？34Could you please take the seat according to your seat number? 您能按座位号入座吗？35Would you mind me putting your baggage somewhere else?您不介意我帮您把行李放到别的地方吧？36Your bag is too hea
10、vy. It might fall down in case of turbulence and hurt somebody.您的行李太重，万一飞机颠簸掉下来，会砸伤人的。37Sorry, sir. This is a short flight. We only serve snacks.对不起，先生。这是短途航线，我们只供应点心。乘务英语会话 100 句338To be safe, you should bring your seat backs to an upright position and keep your seat belts fastened during take-off
11、and landing.为了安全起见，在飞机起飞和着陆时，您应将座椅靠背调直，系好安全带。39Excuse me, madam. Would you please hold your baby outside the seat belt? That will be more comfortable for the baby.对不起，女士。请将您的小孩放在安全带的外面好吗？那样小孩会感到舒服些。40We have mineral water, orange juice, Coke, Sprite and coffee. Which do you prefer?我们有矿泉水、橙汁、可乐、雪碧和咖啡
12、。您想要哪一种？41Sorry, sir. Im afraid we dont have it on board. Would you like something else?对不起，先生。飞机上没有配备，您想来点别的吗？ 42-Whats this?-Its beef, sir. Would you like some?-这是什么？-这是牛肉，您来一点吗？43You should be seated in the assigned seat, in order to ensure proper weight and balance for the aircraft when it takes
13、 off.为了飞机起飞时的配载平衡，您应坐在指定的位置。44Im sorry, sir. We have double booked. Would you mind taking another seat?对不起，这个座位我们开了重号，您不介意坐其他座位吧？45-My wife and I got separate seats but we want to sit together.-Would you please take the seat assigned to you for the time being? Ill try to let you sit together. Ill as
14、k if that passenger mind moving to another seat.-我和我妻子的座位是分开的，但我们想坐在一起。-请暂时按座位号坐好吗？我会尽量让你们坐在一起的。我去问问那位旅客是否愿意换座位。46According to the regulation of CAAC, the departure time on your ticket refers to the time for closing cabin door, but not for taking off. There is about 15 minutes between them.根据民航总局的规定
15、，在您机票上的离港时间是指关机舱门的时间，而不是起飞时间，两者之间大约相隔 15 分钟。47We apologize for the delay in departure. If we have any further information, well let you know.我们对推迟起飞深表歉意。如果有进一步的消息，我们会立即通知您的。48We are waiting for a few passengers to complete boarding formalities.我们正在等待几位乘客办理登机手续。49Owing to the heavy air traffic, well
16、wait until a take-off clearance is given.由于空中航路拥挤，我们要等待通行许可才能起飞。50We have just been informed that this flight has been cancelled due to mechanical problem.我们刚接到通知，由于机械故障本次航班已经取消。51Im sorry to tell you that the flight has been delayed due to mechanical trouble/ bad weather condition/ poor visibility/
17、torrential rain.很抱歉，我要告诉您，本次航班由于 机械故障 /天气恶劣 /能见度低 /大暴雨 延误了。 52-I havent got any drink yet.-Sorry, madam. You were sleeping while we served. I didnt want to interrupt you. What 乘务英语会话 100 句4would you like to drink?-我还没有饮料呢。-对不起，女士。我们送饮料的时候您正在睡觉，我不想打扰您。您想喝点什么？53-Ive asked three times for a cup of tea.
18、 How much longer do I have to wait?-Oh, Im very sorry. I dont know how this happened. Ill get you one right away.-我要一杯茶都问了三次了，我还要等多久？-哦，实在对不起，我不知道怎么会发生这样的事！我马上给您去拿。54Im afraid I dont understand English too well. Could you please speak more slowly?对不起，恐怕我的英文不太好，您能否说慢一点？55-I want chicken rice, but not
19、 noodles-Im very sorry for the mistake. Ill change it for you at once. Please wait a moment.-我想要鸡肉米饭，不是面条。-真是抱歉，我弄错了。我马上给您换一份，请稍候。56Im glad you like them. Would you like to have some more?您能喜欢我非常高兴。再来点吗？ 57Would you mind me taking these away?您介意我把这些东西拿走吗？58-I would like to see the cockpit.-Im sorry.
20、 It is not permitted while we are aloft. You may see it after we land.-我想去看一下驾驶舱。-对不起。飞机飞行过程中不允许进去，您可以在我们着陆后再看。59-Sit here and chat with me.-Id like to, but I have a few more things to do. Ill return when I am free.-坐下来和我说说话。-我很乐意，可是我还有点事情没做完。等我空下来，我再回来和您说话。 60Would you be kind enough to refrain fro
21、m smoking? Youre not allowed to smoke on this flight / in non-smoking area.请不要吸烟好吗？本次航班全程禁烟/禁烟区内不能吸烟。61Excuse me, sir. May I remind you that passengers are not allowed to remove emergency equipment by themselves. Please put back the life vest.对不起，先生。我提醒您，旅客们不允许私自移动紧急设备。请将救生衣放回原处。62You feel pains in
22、your ear because of a change in air pressure. You can relieve earache by chewing gum or candy.您感到耳朵痛是由于气压改变的缘故。嚼块口香糖或糖果就会好些。63We are encountering some turbulence. Please return to your seats and fasten your seat belts.我们遇到颠簸，请回到您的座位坐好，系好安全带。64We are going to arrive at Chongqing Jiangbei Airport 15 m
23、inutes behind schedule because of strong headwinds.因遇上强烈顶风，我们到达重庆江北机场将晚点十五分钟。65-This food is completely cold!-Im terribly sorry. I guess it must be on the counter for too long. Please let me take it back. Ill bring you a fresh entree.-这些食物是冷的！-实在对不起。我想这一定是在台子上放得太久了。请让我把它拿走，我再给您拿过一乘务英语会话 100 句5份新的。66
24、、Dont worry. Well provide free accommodation for every passenger.请不要担心，我们将为每位乘客提供免费住宿。66Excuse me, sir. Could you kindly refrain from singing so loudly? A few passengers have already complained.对不起，先生。请您不要大声地唱歌，有些旅客已经在抱怨了。67-Im not feeling well. Do you have some tablet for airsickness?-Yes, we have.
25、 Ill bring you one. But the tablet works best one hour after usage.-我觉得不舒服。有治晕机的药吗？-是的，我们有。我给您去拿。但服药一小时后药效最佳。68We have empty seats in the back of the cabin. Ill take out the armrest and you can lie down.客舱后面还有空位。我将扶手取下，这样您就可以躺下来了。69Well have to stay here overnight. Please take your belongings and pr
26、epare to disembark.我们将在这里过夜，请拿好随身物品准备下飞机。70Dont worry. Well provide free accommodation for every passenger.请不要担心，我们将为每位乘客提供免费住宿。71-I want to move to the first class.-Well, let me see if there is any seat available.-我想坐到头等舱去。-好的，我先看一下有没有座位。72Sorry, sir. There is no vacant seat in the first class. 对不起
27、，先生。头等舱已经没有空位了。73We have a vacant seat in the first class. Please come this way to complete the upgrading procedure first. The airfare is _ yuan for the first class and _ yuan for economic class. So youll have to pay _ yuan for upgrading. We accept cash only.头等舱还有一个空位。请随我来，先办理一下升舱手续。头等舱的票价是_，普通舱的票价是
28、_，因此，您升舱还得付_。我们只收现金。 74Im sorry, sir. We dont accept this currency. You have to pay it in US, Canadian and HK dollars, UK pounds or German marks.对不起，先生。我们不收这种钱。我们只收美元、加元、港币、英镑或德国马克。75No, thanks. We dont accept tips. Its my pleasure to serve you.不，谢谢，我们不收） 。能为您服务是我的荣幸！76Im sorry to hear that, Madam.
29、When and where do you think you lost your handbag? Are you sure you lost it in the cabin?女士，真是不幸，您是何时何地丢失手提包的？您肯定是在飞机上丢失的吗？77Well, dont worry. Please leave your name, address, telephone number and everything you know about your handbag. Well try to locate it for you. If we have any information about
30、 it, well contact with you.别着急，请留下您的姓名、地址、电话号码和有关您手提包的详细情况。我们会尽力帮您寻找的。如果有消息，我们会马上通知您的。78-We have Johnnie Walker, Chivas Regal and Bourbon. Would you like any drink before dinner?-Id like a Bourbon. Ill take it straight.-我们有苏格兰威士忌、芝华士和波本。用餐前您想来点什么？乘务英语会话 100 句6-我要一杯波本，直喝。79How do you like your steak
31、done? Rare, medium or well-done?您要什么样的牛排？嫩点的、适中的还是老点的？ 80-What will the weather be like when we arrive at XX?-According to the latest weather report, it is raining in Seoul. And the rain doesnt seem to stop. Ill tell you if there is any change.-我们到达 XX 时，那里的天气会怎么样？-根据最新的天气报告，汉城正下雨，而且看起来一时也不会停的。如果那里的
32、天气有什么变化，我会告知您。81In order to speed up the arrival formalities in the destination airport, you are requested to fill in the forms for Customs, Immigration and Quarantine before landing.为了尽快办好到达目的地机场的手续，需要您在着陆前填好有关海关、移民和检疫的表格。82If you have any questions or difficulties in filling in the forms, please l
33、et me know and Ill be very happy to assist.填写这些表格时，如有任何问题或困难，请让我知道，我会非常乐意协助您的。83Please get your passport, health and vaccination certificates ready for the inspection.请将护照、健康证和预防接种证明书准备好以便检查。84Well arrive at Inchon International Airport in ten minutes. The local time is 8:10 p.m.大约十分钟后，我们将到达仁川国际机场。当
34、地时间是晚间 8：10。85Beijing is one hour behind Seoul./ Beijing is 13 hours ahead of New York.北京比汉城晚一个小时。/北京比纽约早十三个小时。86Please watch your step. Its raining and very slippery outside.请小心，外面在下雨，路面很滑。87Your checked luggage has to be claimed in the terminal.您的托运行李必须到候机楼认领。88If you continue the flight with us,
35、please obtain your boarding pass from the ground staff and wait for departure in the terminal. 如果您继续随我们航班飞行，请从地面人员那里领取登机牌，在候机楼等待离港。89You may leave your baggage on the plane but take all valuables and important documents with you. The plane will stop here for one hour and ten minutes.您可以将行李留在飞机上，但贵重物
36、品和重要文件必须随身携带。飞机将在此停留一小时十分钟。90Fasten your seat belts immediately. The plane will make an emergency landing because of the sudden breakdown of engine.马上系好安全带。由于发动机出了毛病，飞机将做紧急迫降。91Take out the life vest from the underside of your seat and put it on!从座椅下拿出救生衣，穿上它！92Dont inflate the life vest in the cabi
37、n.不要在客舱内充气！93Inflate the life vest by pulling down the red tab while you leave the airplane.一离开飞机立即拉下红色充气阀。94This plane has eight emergency exits. Please locate the exit nearest to you.本架飞机有八个紧急出口，请找到离你最近的出口。乘务英语会话 100 句795Open your seat belts. Leave everything behind and come this way!解开安全带，别拿行李，朝这
38、边走！96This button turns on your overhead light.这个按钮用来开亮您头顶上的（阅读）灯。97、This one is the seat recliner button, if you press the button, the back of your chair will recline so that you can relax and be comfortable.这是椅背倾斜钮。如果您按一下，椅背就会倾斜，这样您就会感到轻松而舒适了。98、For take-off, the seat must be in upright position.飞机
39、起飞时，椅背必须保持垂直。99、I appreciate your problem and Ill see if there is a vacant seat for you.Please take the seat for the time being.我理解您，我替您去看看是否有空位。请暂时坐这个位子。100、Ill try to consult with the person beside him to exchange seats with you.我尽量和他边上的那个人商量一下，和您换个位子。101、The two passengers want to sit together.Im
40、 wondering if it would be possible for you to exchange your seat with his.这两个旅客想坐在一起，我想知道您是否愿意和他换一下座位。102、Its our duty to let you feel as comfortable as possible.让您感到舒适是我们的职责。103、You may not leave the baggage here.The aisle shouldnt be blocked.您不能把行李放在这儿，过道不能堵塞。104、Ill keep it for you carefully.我会为您
41、小心保存的。105、The airport of our destination has been closed.The reason is unknown at the moment.目的地机场已关闭，原因目前还不清楚。106、The flight will be delayed because of a torrential rain in our destination.由于目的地机场正下着倾盆大雨，我们航班将会延误。107、We cant take off because the airport it closed due to poor visibility.由于低能见度，机场关闭，
42、我们不能起飞了。108、The flight has been delayed because of bad weather.由于天气恶劣，航班已延误。109、The flight has been delayed due to some mechanical troubles. The engineers are making a careful examination of the plane.由于机械故障，航班已延误，机械师们正在对飞机进行仔细检查。110、The flight will be delayed about 2 hours due to ground fog.由于地面有雾，
43、本次航班延误约两小时。111、We have to wait until the ice on the runway has been cleared.我们须等待跑道上的冰被清除。112、The plane will take off as soon as the weather gets better.一旦天气好转，飞机马上起飞。113、Would you please return to your seat? The plane is taking off soon.乘务英语会话 100 句8请您回到座位上好吗？飞机马上要起飞了。114、The plane is about to take
44、 off.Please dont walk about in the cabin.飞机马上要起飞了，请不要在客舱内走动。115、No smoking is allowed in the lavatories.洗手间内禁止任何人吸烟。116、Would you like me to refill your coffeetea?您要不要再添些咖啡、茶？117、In ordered to ensure the normal operation of airplane navigation and communication system, you are kindly requested not t
45、o use you cellularphoneCD playerFM receiver.为确保飞行和通信系统的正常操作，请您不要使用手提电话、激光唱机、调频收音机。118、Your drink, sir. Ive opened the can for you.先生，您的饮料。我已为您打了，要给您倒上吗？119、Its hot! Mind you hand.小心烫手！120、This is still a lot of room for improvement in our service.我们的服务当中，还有许多地方需要改进。121、 Have you ever suffered from airsickness before? You re probably airsick.您曾晕过飞机吗？您可能是晕机。122、Now the plane has come to a complete standstill, you can collect all of your belongings and prepare to disembark.现在飞机已经完全停稳，您可以整理您的行李，准备下飞机了。
