1、1. 开发信 31.1 介绍产品 31.2 介绍公司 31.3 开发信回复 41.3.1 问报价 .42. 回复询盘 62.1 旺旺直接回复询盘 62.1.1 发送具体事宜到 email 62.1.2 宣传产品 .62.1.3 发送具体事宜到 email 并宣传产品 .72.1.4 请求及时聊天工具 .72.2 邮件回复询盘 82.3 邮件无回复 92.4 报价或 EMAIL CATALOG 后无回复 .92.4 价格回访 112.4.1 第一次回访 .112.4.2 第二次询问： .112.4.3 第三次询问： .122.4.3.1 仍然无回复重新报价 122.4.3.2 询问对新价格的意见
2、 132.5 新报价后客户迟迟不回复 142.6 客户砍价 153. 样品 153.1 寄样前的预备： 153.1.1 寄样品 （告知客户品名，规格，寄样日期，快件号码等） .163.1.2 询问客户是否收到样品，意见如何，检验结果，改进意见 .163.2 寄改进后的样品 163.2.1 询问客户是否收到样品，意见如何，检验结果 .164. 订单 174.1 样品合格，是否下订单，何时下订单 174.2 催问客户下订单 175. 信用证 185.1 催开信用证 185.2 修改信用证 186. 出货事宜 197. 给客户发装运通知 198. 告知客户寄单事宜 208.1 告诉客户寄单日期，快件
3、号码 209. 货物跟踪 209.1 询问客户是否收到货物，有无意见。 2010.询问结汇情况 .2010.1 当遇到客户未付款订单时： 2110.2 当你已收到付款订单时 2110.3 当你已发货后： 2111.当客户投诉产品质量有问题时： .2112. 邮件回复常用语 .23收到来信 23久未通信 23未及时回信 23久无音信： 24表示歉意难过： 24遇到不好的事情 2413. 各种问题该怎样回复 .24当订单已完成时： 24当货物已断货时： 24当你为客户提供折扣时： 25当有大量订单询价时： 25当买家要求免运费时： 25当未付款订单改完后价格再次催款时： 25当外贸业务员向买家堆荐
4、新品时： 25无法提供客户想要的产品时回复 2614. 回复询盘内容该写什么 .27报价管理 27PI 处理 .271. 开发信1.1 介绍产品Dear Sir/Madam,This is Queenty from HDV company, specialized in the SFP transceiver and media converter for years. The best quality and cheap price of our products will satisfy your needs. our main products are the following:1.
5、1*92. SFP, SFF, CSFP, SFP+, XFP, X2, XENPAK.3. Media converter4. ONU5. POE Switch ect.Best regards,Queenty KwokInternational Sales DepartmentWebsite: https:/hdv- XuDa Industrial Building,Fenghuang First Industrial Zone,Baoan District, ShenZhen, 518103,China.E-mail: Queentyhdv-: WhatsApp +86 18771015
6、462: Skype queenty1995: WeChat KwokQueenty: QQ 2881463660: ICQ 7104993841.2 介绍公司Dear sir/madam,This is Queenty from HDV company, We are an OEM manufature with 10 years experience .We have More than 100 workers and Over 10 salesman. The product with RoHs certification OEM manufature 10 years experien
7、ce More than 100 workers Over 10 salesman Free samples RoHs TP-Link & ZYXEL cooperate Over twice exhibitions every yearDear Sir, This is Queenty from HDV, I review your website product sfp. Thats our mian product(RoHs).We are an OEM fiber optic equipment factory with 10 years experience. More than 1
8、0 salesman and 100workers. We also have our own patent in module. Cooperate with TP-link and ZYEXL. So, the quality can be guaranteed under the inexpensive price.Sincerely hope to cooperate with you.Any question are welcome to replyBest RegardsQueenty.1.3 开发信回复1.3.1 要报价Here is our 1.25 sfp transceiv
9、er price for your reference.Model: SFP-1.25G-1310-20KM-SM FOB Shenzhen: $5.60/pcData rate: 1.25GWavelength: 1310nmDistance: 20KMConnector: LCCompatible: CiscoWarranty: 3 yearsIf any requirements, pls tell me freely.Dear Mr. Bruno Felicidade Jones,Queenty here from HDV, exporting SFP and media conver
10、ter. If you wanna to have our specification to have a look？contac me.Name : GIGABIT MEDIA CONVERTER WITH SFP PORT 1 port (RJ45) 10/100/1000M :One SFP port, 1.25Gbps Auto-MDI/MDI-X LED indicators for system monitoring Multimode and Single mode SFP modules available Dimensions (mm): 95 x 70 x 26 3 yea
11、rs warrantyPrice: just $ 8.00USD/PieceHello,Have a great day!Here is our new product epon onu. We offer OEM service and color is optional. Any requirements, pls tell me freely.Thank you.Cher Monsieur XX distingu,Cest XX de la Soci t XX du Nouveau Matriau. Jai vu sur le site web Alibaba la fin du moi
12、s de juillet que votre socit voudrait acheter une plaque composite de polyurthane utilise dans lentrept frigorifique. Je vous avais envoy par ml des informations sur nos produits, mais je nai pas encore reu des rponses de votre part. Je ne sais pas si votre entreprise a dj dtermin les fournisseurs d
13、e ce produit.On possde notre propre usine professionnelle, avec des quipements de production avancs, sur une base de la qualit des produits de classe, se figurant parmi les premiers quatre fabricants principaux de la Chine dans la production des plaques composites en polyurthane . Actuellement, 95%
14、des fournisseurs sur le march offrent des plaques composites la densit de polyurthane de 30kg/m3 , mais la ntre de 45KG/m3, qui est trs bonne pour la construction dentrepts frigorifiques.Dans lattente de votre rponse, veuillez agrer, Monsieur XX, lexpression de nos salutations trs sincres.尊敬的 XX，我是
15、XX 新型材料有限公司的 XX。7 月底我在阿里巴巴上看到贵公司想采购聚氨酯复合板作为冷库板。 我通过电子邮箱给贵公司发送了一些关于我们产品的信息，但是一直没有得到回复。不知道贵公司现在是否确定了聚氨酯复合板的供应商。我公司拥有自己的专业的工厂，先进的生产设备、产品质量一流，是中国排名前 4 的聚氨酯复合板生产商。 目前市场上 95%的供应商所供应的复合板的聚氨酯密度为 30KG/m3， 而我们所供应的聚氨酯密度达到了 45KG/m3。非常适合于冷库的建设。真诚的希望得到您的回复。2. 回复询盘2.1 旺旺直接回复询盘2.1.1 发送具体事宜到 emailThanks for your inq
16、uiryI will send you the details to your email.Best regards,International Sales DepartmentQueenty KwokEmail: queentyhdv- Skype: queenty1995Wechat:KwokQueenty WhatSapp: 0086-187710154622.1.2 宣传产品Dear Sir/Madam,This is Queenty from HDV company, specialized in the SFP transceiver and media converter for
17、 years. The best quality and cheap price of our products will satisfy your needs. our main products are the following: 1*9 SFP, SFF, CSFP, SFP+, XFP, X2, XENPAK. Media converter ONU POE Switch ect.If you have any interest, pls contact me:Best regards,International Sales DepartmentQueenty KwokEmail:
18、queentyhdv- Skype: queenty1995Wechat:KwokQueenty WhatSapp: 0086-187710154622.1.3 发送具体事宜到 email 并宣传产品Thanks for your inquiry,HDV Queenty here. I will send you the detail to your emai.Our main product is 1*9SFP, SFF, CSFP, SFP+, XFP, X2, XENPAK.Media converterONUPOE Switch ect.If you also need it, pls
19、 contact me.Best Regards,Queenty KwokE-mail: Queentyhdv-WhatsApp +86 18771015462Skype queenty1995WeChat KwokQueentyQQ 2881463660ICQ 7104993842.1.4 请求及时聊天工具My dear,Can u give me your instant communication contact or email. that I can send you the details more efficient.Best regards,International Sale
20、s DepartmentQueenty KwokEmail: queentyhdv- Skype: queenty1995Wechat:KwokQueenty WhatSapp: 0086-187710154622.2 邮件回复询盘Dear Mr. Dave,Glad to get your inquiry of *.According to your requirement, the Single fiber 10/100M-20KM media converter, we are supplying to European markets are mainly $13/pair, 500p
21、air, $12.5/pair, 1000pair.Under 100 pair quantity, prices vary from 13 USD 15USD pair based on different chip.Meanwhile, after a study of your company and sales channel, we found youre supplying media converter items for many chain-store and xxx supermarket in Poland, so I think the regular packagin
22、g way is not suitable for these customers.We have another packaging way specialize in supplying store and supermarkets, its 50 pcs gloves per bag with header block with a euro hole for hanling on, then 200 bags/carton. We believe this is more suitable for your demand.Whats more, if you have plan to
23、expand the product supplies, I think its very worth to con sider our vinyl gloves, which are hot sell on Polish market. Vinyl glove now is more and more popular in European market, its more durable and flexible. Its one of our most competitive products so Im sure that will be helpful to expand your
24、business.If you have interest in cooperating with us, we can provide both types of gloves for your evaluation.We look forward to your kindly reply and further discussion.Thanks and best regards, QueentyDear Mr. Dave, Thanks for your inquiry about * on XX, 2007.In order to quote you right price, plea
25、se inform us the detail specification such as date, fiber type, distance and so on.Looking forward to hearing from you soon.Thank you and best regards,Queenty.2.3 邮件无回复Dear sir, Good morning! HDV Queenty here. Hope you have got a wonderful today! For several days no news from you, If you have receiv
26、ed our email about your lasted inquiry *? Any comments by return will be much appreciated. Looking forward to your prompt response,Thanks and best regards, Queenty2.4 报价或 email catalog 后无回复Dear Mr. Dave,Good afternoon, Queenty here from HDV, If the * is workable for your market. May we know your ide
27、a about our offer? We would like to satisfy you, If there anything we can do for you, we shall be more pleased. hope to get reply from you. Best regards,Queenty.Dear Mr. Dave,Wish everything goes well with you and your esteemed company ! we are in receipt of your inquiry at 10th, and the catalogues
28、was send as you request. We hope they will help you in making your selection . wish we will promote business as well as friendship! Best wishes QueentyDear Mr. Dave,Now i am writing for keeping in touch with you for further business. if any new inquiry, welcome here and i will try my best to satisfy
29、 you well with competitive prices as per your request. by the way, how about your order with item *? if still pending I would like to offer our latest prices to promote an opportunity to cooperate with each other. Thanks and best regards, Queenty2.4 价格回访2.4.1 第一次回访：Dear Mr/Ms XXRe the XX products .
30、We have quoted you FOB/CIF/ price by e-mail dd XXXX, 2007 Have you received it? Please check it and let me know your comments about the price.Looking forward to hearing from you soon.Thank you and best regard,QueentyDear Mr/Ms XXRe the XX products. we have e-mailed you FOB/CIF/price after Canton Fai
31、r on Oct 24, 2006. Hope you have received it. Whats your opinion? Can you accept it? If you have any problems, please let me know, I will try to solve it.Looking forward to hearing from you soon.Thank you and best regard,Queenty2.4.2 第二次询问：Dear Mr/Ms XXRe the XX products, I have e-mail the FOB QINGA
32、O price to you 10th, 2007. And asked for your comments. But still no reply. Have you received it? Please review it and let me know your comments. If any problems, please dont hesitate to contact us, We shall be pleased to be of service to you at all times.Thanks in advance for your quick reply!Queen
33、ty2.4.3 第三次询问：Dear Ms/Ms XXRe XX products, we have quoted you FOB/CIF/ price by e-mail after Canton Fair on Oct 24, 2006. But for a long time, you havent replied us. So we sent two e-mail to you asking for your comments on Nov 9 and Nov 21, 2006. But still no reply. Now I d like to know whether you
34、still interested in this item.Looking forward to hearing from you soon.QueentyDear Mr/Ms XXRe XX products, we have contacted you two times. But still no your confirmation. Now our factory has been full of production. If you still cant confirm, Im afraid we cant arrange for your order. So please info
35、rm your customer and send us confirmation as soon as possible.Looking forward to hearing from you soon.2.4.3.1 仍然无回复重新报价1)Dear Mr./Ms.XXRe XX products, we have quoted you FOB QINGAO price , But for a long time,you havent reply us. So we sent two e-mail to you asking for your comments on Nov 13 and N
36、ov 23, 2006. Now we here kindly requote you the adjusted price as follows:USDXX/pcHope you can accept this price.If sample required, we will send to you for your approval.Thanks in advance for your quick reply!2) )Dear Mr./Ms.XXRe XX products,I have quoted you FOB QINGAO price We have checked our fa
37、ctory about the price, Now we here requote you the new price as follows,USDXX/pcHope you can accept this price.If sample required, we will send to you for your approval.2.4.3.2 询问对新价格的意见Dear Mr./Ms.XXRe XX products, in order to build our further business relationship. we have requote you new price o
38、n XX, 2007.Have you received it?. If you check other suppliers ,you will find this is our bottom price, hope you satisfied this time and accept it.2.5 新报价后客户迟迟不回复Dear Mr. Dave, Did you receive our quotation on dec12th? And no reply from you. I was waiting until all the colleagues left the office. Ma
39、y be you are very busy. So could you please take some time to give me a reply? And kindly give me some advice on XX (products) Look forward your replyThanks and regards QueentyDear Mr. Dave, Hope you still remember me, I have sent you quotation for XX(products)on XX(date), well maybe you are very bu
40、sy ,and I understand. I review your website very carefully, and have much interests to make a start for our cooperation to provide the best special service. Could you give me some advice so that we can do betterThanks and best regards,Queenty2.6 客户砍价Dear Mr. Dave, Sorry for my late reply,I have disc
41、ussed with our boss for a long time, but regarding the price is near our bottom line, you know the market is changing everyday, and it is hard to cut more on cost as we need the products with best quality. But we treasure our first cooperation, so we allow you a 2% discount, this is the best I can d
42、o for you. I hope that if you have the will to cooperate, pls dont just focus on the price, the quality also important. Hope to get your comments. Thanks and regards, Queenty3. 样品3.1 寄样前的预备：Dear Mr/Ms XX1）The XX samples are ready, now we would like to verify the specification ,size and quanlity and
43、your detail address(including telephone , fax no.) as follows:When we receive your confirm, we will send it to you ASAP.2）Re the express and sample fee, would you share half ? Because the cost is very high for us. If you agree this time, when you order, we will deduct the above fee.Best Regards,Quee
44、nty3.1.1 寄样品 （告知客户品名，规格，寄样日期，快件号码等）Dear Mr/Ms XXRe XX samples, we have sent two pieces to you by EMS last week. The tracking No is XXXX, please check receive it.Best Regards,Queenty3.1.2 询问客户是否收到样品，意见如何，检验结果，改进意见Dear Mr/Ms XXRe XXX samples, have you have received it? We would like to know the inspec
45、tion results and your opinion? If any problem, please inform us without hesitation so that we can try our best to solve for you.Best Regards,Queenty3.2 寄改进后的样品Dear Mr/Ms XXRe XXX products, we have sent the improved samples to you, by EMS last week. The tracking No is XXXX, please check receive it. H
46、ope you will be satisfied it.Best Regards,Queenty3.2.1 询问客户是否收到样品，意见如何，检验结果Dear Mr/Ms XXRe XXX products, we have sent the improved samples to you, Have you received it? Please let us know your opinion. Hope you satisfied this time.Best Regards,Queenty4. 订单4.1 样品合格，是否下订单，何时下订单(1) Dear Mr/Ms XXRe XX p
47、roducts, you told us the samples had passed the test. Now would you consider purchasing above items? Please let us know your opinion at an early date.Looking forward to hearing from you soon. Hope to start a new business in the near future!Best Regards,Queenty(2) Dear Mr/Ms XXRe XX products, you hav
48、e sent us the test report on Dec 14, 2006. And informed us you would place an order for it. Now we still wait for your order. Could you tell me when you will place the order?Best Regards,Queenty4.2 催问客户下订单Dear Mr/Ms XXRe XX products，you told us you would purchase order on XXX , 2007. But we still no
49、 reply you order for a long time. Now please tell us when you will order so that we can arrange the production. ASAPBest Regards,Queenty5. 信用证5.1 催开信用证Dear Mr/Ms XXRe contract No. XXX, we have faxed the proforma invoice to you, the shipment date is coming near, but we still not receive your L/C from our bank.Now wed like to know if you have issued the L/C or not. If yes, please tell us the L/C No. and advising bank name, If
