1、Unified Communications 500 Series - FY10 Helping Your Partners Prepare for Cisco Small Business Pro,Alberto Montilla, Andy Hickman, Ignacio Castroverde, John van Gorp, Jens Demmer,Agenda,Cisco Unified Communications 500 series, why now? Roadmap SBCS 1.6/2.0 Small Business Pro UC Sales tools Cisco Sm
2、all Business Support Center Competition and positioning Demo Cisco Configuration Assistant 2.1,Executive Summary,Time is now Complete SB Pro SBCS available by November Competitors are stumbling- bad press on Microsoft RP, Avaya buying Nortel Need more SB Pro brand awareness Educate Partners on Why S
3、B Pro,“Cisco Unified Communications solutions unify voice, video, data, and mobile applications on fixed and mobile networks, enabling the human network to effectively collaborate every time, everywhere, everyones included.”,4, 2008 Cisco Systems, Inc. All rights reserved.,Cisco Confidential,Cisco S
4、MB UC Positioning 070208,Cisco Unified Communications for Small Business - Features,IP Telephony Rich Media Conferencing and Collaboration Integrated Messaging Unified Communications Clients Unified Call Connectors for Industry-leading Applications Mobility Solutions and Presence Collaborative Works
5、paces Third party Applications Integration,Cisco Unified Communications Solutions for Small Business include network powered solutions for:,Cisco Small Business Pro Unified Communications 500 Why Now?,Moving SBCS to Cisco Small Business Pro Now is the time,Complete Cisco Small Business Pro UC Offeri
6、ng- Scales to 100+ users (November 2009)Plus new switches, IP phones, Wireless, WAN security Continuing to make it easier than ever to sell Smart Business Communications System (SBCS) solutionsNew Partner Profitability ProgramsReduced PricingNew Pre Sales and Deployment ToolsNew Dedicated Support St
7、aff and Support Package Cisco is setting Partners up for success to be able to take advantage of market up turn,EXTERNAL,Voice Product Delivery US Timelines,UC520UC540UC560SPA500 PhonesCCA,Internal EOS Announce,2.1,2.2,FCS,Disti Avail,FCS,Disti Avail,FCS,Disti Avail,Marketing Launch Dates,Smart Busi
8、ness Communications System 1.6/2.0 Portfolio,8 to 64 Voice Users Desktop & Rackmount Models Optional Integrated WLAN AP on desktop models,IP Phones,All Cisco Unified IP Phones are supported including new Cisco 500 Series with WLAN and Bluetooth,Switching,PoE & non-PoE models with CDP & Smartports Re
9、places CE 520 over time,Wireless,Autonomous APs or Unified Wireless Solution with Mobility Express,WAN Security / Teleworker,VPN, Wired and Wireless Access, Remote IP Phone extension,Unified 500 Series,7900 & 500 Series,ESW 500 Series,AP500 WLC 500,Unified Communications,Business & Productivity Appl
10、icationsCisco Configuration Assistant,Cisco SR520,New SB Pro Product IntroUC540,New SB Pro Product IntroSPA500,New SB Pro Product IntroNOV - AP500,New SB Pro Product IntroSR520-T1 US,New SB Pro Product IntroNOV-8p ESW,ROADMAP,EXTERNAL,New SB Pro Product Intro SEP-UC540 NOV-UC560,Cisco Smart Business
11、 Communications System Whats New in Release 1.6 (SEP),Cisco UC540 platform in UC 500 Series (NA and EMEA WPL) Service Offering with Cisco Small Business Support Center Cisco SR520-T1 WAN Router (NA only) Cisco SPA500 Series IP Phones Cisco Configuration Assistant (CCA) version 2.1 Cisco Smart Design
12、s for SBCS App Note for Multi-site Two Additional SIP Trunking Providers Third Party and Cisco Applications: Mitchell1 Automotive Shop Business Management SW Veramark Call Accounting N-able Remote Monitoring,Cisco Smart Business Communications System Whats New in Release 2.0 (Nov),UC 560 (Pro Series
13、) Supports up to 104 users CCA 2.2 (Pro Series) AP 500 Series Wireless Access Points (Pro Series) Clustering access points 8-port ESW 500 Series Switch (Pro Series) Two new 8-port additions,Cisco Small Business Pro Unified Communications 500 Series,8 U,48 User,License Upgrade to 64,16 User,24 User,3
14、2 User,8 U W/L,UC520,Users,Desktop,Rack Mount,UC500: Call Processing, Voice Mail, Security, Wireless SBCS Components: Secure Routers, Switches, IP Phones, CCA & Applications,Today,Sept 09,Nov 09,Cisco Small Business Pro Unified Communications 540 & 560 models,Cisco Small Business Pro Series, Cisco U
15、nified Communications 540 & 560 model simply integrates with SBCS and other Small Business Pro products with the following additional benefits: Less SKUs for Stocking Simplified Licensing Model 1 SKU Support from Cisco Small Business Support Center Grows from 8 to 104 Users,*Check your local distrib
16、utor for your pricing,Comparison Between UC520 and UC540/UC560,EXTERNAL,*Can be upgraded in the field,Introducing the SPA500 Family Key Features,Full Duplex Speakerphone with Enhanced Speech Technology Support for Wideband Audio (G.722) Support For Up to Two 32 Button Side Car Modules PC Port and 80
17、2.3af Capable WAN Port High Resolution Backlit 128 x 64 LCD Screen Integrated Cisco XML Browser for advanced applications Support for SIP and SPCP (UC500) Protocol,EXTERNAL,Cisco Small Business Pro ESW 500 Series Switches,The ESW 500 series quickly and simply integrates with SBCS and other Pro produ
18、cts to provide a single high-performance and secure platform for any small business voice, video, data, wireless need Simple portfolio with Fast Ethernet, Gigabit Ethernet, and PoE models Cisco integrated, tested and supported Competitive warranty and services 5 year warranty; 90 day phone service;
19、NBD replacement,EXTERNAL,*Check your local distributor for your pricing,“CCA 2.0 is right on the money. Its easy to use, follow, and has wizards that really work.”,“I just downloaded the new CCA, and I am very impressed! I just wanted to let you know, I am a die hard IOS engineer, but the CCA is eve
20、n easier for most things right out of the box. Great Work!”,Cisco Small Business Pro Easier to Sell & Deploy UC Sales Tools,Easier Value Sales Marketing brochure templates Simplified technical documentation for sales teams- Platform Reference Guide and System Feature Reference Guide http:/ Easier In
21、stallation and Configuration New features in CCA- dashboard, troubleshooting and 100+ new voice features since CCA 1.0 such as multi-site support Updated SmartDesigns Partner Design Support,“This is well on the way to empowering the little guy to configure the SMB”,“I would prefer to use CCA 2.0 com
22、pared to using CLI. I need to start using it on the ground”,Cisco Small Business Support Center The “Voice” of Cisco Support,Dedicated Telephone Support for Small Business Products:Fast access to technical assistance to meet your needs Telephone support available local business hours in 9 languages
23、Dedicated staff trained to resolve small business networking and communications issues Support community provides collaboration and knowledge exchange for Cisco Small Business products and solutions Focus on your businessnot the network,http:/ Small Business Pro Service “3 Years Peace-of-Mind”,3 Yea
24、rs “Peace of Mind” for Your Customer:Software Updates for Bug Fixes Next Business Day Hardware Replacement (where available) Extended Access to Small Business Support Center Access to Small Business Support Community Online Chat Support,SPA525G,UC540,SA500,SR520-T1,Cisco Unified Communications posit
25、ioning The Small Business - Customer Profile,Telecommunication is key in Small Business daily activitiesRequires full PBX servicesRequires one or more Unified Communications featuresTeleworker, mobility, unified messaging, collaboration, etc.May require integration of external applicationsCRM, appli
26、cations for vertical markets Key decision factors to adopt Unified CommunicationsHow can it help to increase my business productivity?How can it help to provide better customer support?Is it affordable? (hardware and associated service-fees)Maintenance fees,Cisco Unified Communications Benefits for
27、the Small Business,Ensure your customers always reach youIntelligent call routing helps customers consistently reach the desired destinationUnified Messaging ensures a customer message is never lostBetter understand better your customer needsCRM integration - know the customer history before answeri
28、ng the call Increase employee productivityWork remotely by using VPNCollaboration share documents and presentations, with video!Presence allows an employee to see the status of a colleague before contactApplications integration allows streamline management of processes (verticals) Lower your communi
29、cations costsTeleworker allows users to use a secure connection to the company network and telephone capabilities when working remotelyVoIP allows the reduction of the associated bill,Small Businesses face the same critical concerns as their corporate counterparts: Deliver a flexible and more effect
30、ive Customer service, and Increase employee productivity while lowering communication expenses,SMB Select and Registered Partners Positioning,Lead always with UC540/60 Sell the benefits of UC540 and UC560 over UC520 Sell the benefits of purchasing the Small Business Pro service.,Goal is to transitio
31、n as fast as possible the UC520 revenue associated to SMB Select and registered partners to UC540/60,Service Provider (managed services*) Positioning,FactsSmall Business Pro service not adapted to SP support modelCA organization is working on a high-touch support model for SPs (CY10) Recommendations
32、 for existing customers (SPs - managed services)Inform about the transition (EOS - end FY10) and validate new productsKeep sales on UC520 until the SP support service is available (Q3)Switch product sales to UC540/60 between Q3 and Q4 New SP opportunitiesExpected launch date determines product to po
33、sition (availability of SP support),Goal is to perform a smooth transition from UC520 to UC540/60, providing support services according to the SP requirements,*This is based on the assumption that SP drives sales and supports the product (not a pure resell).,While others are exiting, Cisco is invest
34、ing,Cissco Small Business Pro SPA500 Family IP Phones,Price,Features,SPA502G,SPA504G,SPA508G,SPA509G,12 LineBacklit Display (B&W)$240,8 Lines Backlit Display (B&W)$225,4 Lines (Max)Backlit Display (B&W)$189,1 Line Backlit Display (B&W)$164,SPA501G,1 Line 4 Fixed Function KeysNo Display$135,All Phone
35、s Have Support for: SPCP and SIP Support Speakerphone (Full Duplex) - Wideband Audio (G.722) - PoE 802.3af - FE PC Port (10/100BaseT) - Multi-Language Localization - Up to Two 32 Button Side Cars (SPA500S),SPA525G,5 Lines (Max)Color Display (Hi-Res)WiFi ClientBluetooth (Headset)5 Programmable Keys$4
36、30,Sidecar for all SPA50032 Programmable KeysNo Display (Paper)Up to 2 Supported per SPA500 PhonePowered by IP Phone$95,SPA500S,New Sidecar,EXTERNAL,*Check your local distributor for your pricing,Cisco Small Busisness Pro UC500 Hardware Platform SKU Equivalents,EXTERNAL,Comparison Between UC520 and
37、UC540,EXTERNAL,Partner Design Support,EXTERNAL,Cisco Small Business Pro Cisco 520-T1 Secure Router,The Cisco SR 520-T1 Secure Router delivers: High performance and reliable T1 WAN access for small businesses Strong Security Features like Site-to-site connectivity with IP Security (IPsec) VPN Secure
38、Sockets Layer (SSL) VPN and Easy VPN Stateful packet inspection (SPI) firewall Intrusion prevention system (IPS) Content Filtering Simplified configuration, management and troubleshooting with Cisco Configuration Assistant 2.1 and Cisco SR520-T1 Configuration Utility,T1 Configuration Utility,CCA 2.1
39、,*Check your local distributor for your pricing,Cisco Small Business Pro Unified Communications 540,The Unified Communications 540 model is the first UC 500 model of the Cisco Small Business Pro series. The Unified Communications 540 model simply integrates with SBCS and other Pro products with the
40、following additional benefits: Simplified Licensing Model Support from Cisco Small Business Support Center,EXTERNAL,*Check your local distributor for your pricing,Cisco Small Business Pro Unified Communications Portfolio,All Cisco Unified Communications 500 Series models leverage the same Smart Busi
41、ness Communications System components (secure routers, switches, IP phones, CCA and applications),8 U,48 User,License Upgrade to 64,16 User,24 User,32 User,Desktop 8U w/ Wireless,License Upgrade to 32,8 U W/L,UC520,UC540,Users,Desktop,Rack Mount,Desktop,UC540 models complement existing UC520 models
42、by providing a more flexible platform for small businesses planning for growth between 8 and 32 users.,EXTERNAL,Smart Business Communications System 1.6 Portfolio,8 to 64 Voice Users Desktop & Rackmount Models Optional Integrated WLAN AP on desktop models,IP Phones,All Cisco Unified IP Phones are su
43、pported including new Cisco 500 Series with WLAN and Bluetooth,Switching,PoE & non-PoE models with CDP & Smartports Replaces CE 520 over time,Wireless,Autonomous APs or Unified Wireless Solution with Mobility Express,WAN Security / Teleworker,VPN, Wired and Wireless Access, Remote IP Phone extension
44、,Unified 500 Series,7900 & 500 Series,ESW 500 Series,AP500 WLC 500,Unified Communications,Business & Productivity ApplicationsCisco Configuration Assistant,Cisco SR520,New SB Pro Product Intro,New SB Pro Product Intro,ROADMAP,EXTERNAL,Why SB Pro Tools to help SBMMs win Partners,SBMM Delivery Deck- I
45、ntention for this deck: First section: discuss UC 540 and what changes are and why Cisco is the right bet Second section: for strategic partners (UC 560 info, do not want to stall UC 520 or UC 540 sales) preview of roadmap SBCS Practice Building Playbook Playbook for partners on joint Cisco investme
46、nt to help them transition to Cisco business Link here: TBD,Supports 8 to 32 Users Two Models (FXO or BRI) with integrated wireless built in UC540W-FXO-K9 UC540W-BRI-K9 One Upgrade License (shared with UC 560 Series) L-UC-PRO-8U (e-delivery) Maximum of 3 license upgrades can be applied to the UC 540
47、 Fully supported in CCA 2.1,SB Pro Desktop- UC 540,Desktop 8 User with Wireless,License Upgrade to 32,Pro brand Desktop form factor with Integrated Wireless,EXTERNAL,SB Pro Rack Mount- UC 560,Supports 16 to 104 Users Three Models (FXO or BRI or FXO with T1E1 PRI) UC560-FXO-K9 UC560-BRI-K9 UC560-T1E1-K9 One Upgrade License (shared with UC 540 Series) L-UC-PRO-8U (e-delivery) Maximum of 11 license upgrades can be applied to the UC 560 Fully supported in CCA 2.2,Pro brand Rack Mount form factor,Rackmount 16 User,License Upgrade to 104,EXTERNAL,
