1、酒店英语口语训练,Hotel & Restaurant English Training Expert,成都广播电视大学科力职业学院,06/27 8:3011:40,主 要 内 容,第一讲 音标 第二讲 酒店名词 第三讲 对话练习,Contents,一、26个英文字母,一、26个英文字母需纠正的音,二、48个国际音标,二、48个国际音标元音发音,二、48个国际音标辅音发音,三、发音举例,三、发音举例,三、发音举例,三、发音举例,三、发音举例,四、酒店常用词汇,Hotel hutel: 旅馆;饭店,Restaurant restrnt: 餐馆,饭店,V.I.P.（贵宾）,VERY IMPORTA
2、NT PERSON,行李员 Bell boy,女礼宾员 Door girl,礼宾司 Door man,接待员 Receptionist,领班 Captain,迎宾员 Hostess,服务员 waiter waitress,传菜员 Bus boy Bus gril,经理 Manager,客房服务员 Housekeeper,前台 Front office,客房 Hotel room,餐厅 Canteen、Dinning room,卫生间 WC、Washroom 、Toilet,电梯 lift,客人 Guest,大厨 Chef,先生 Mr. Mister, Sir,小姐 Miss , Lady,夫人
3、 Mrs. Madam, Lady,Check-In：指客人登记入住酒店，包括机场登机手续也是同样的叫法,Check-Out：指客人结账离开酒店,你好！ Hello!,早上好！Good morning,下午好！Good afternoon,晚上好！Good evening,谢谢！Thanks， Thank you!,再见！ Goodbye!,欢迎！ Welcome,对不起！ Sorry,打扰了！ Excuse,跟我来！Follow me,五、对话常用语询问 inquiry,1自己要做什么事时，就使用May I . May I have your name, please? 请问尊姓大名 May
4、 I have your check-out time, please? 请问您什么时候结帐离开？ May I see your passport, please? 请让我看一下您的护照好吗？ May I know your nationality, please? 请问您的国籍是什么？,nkwar,五、对话常用语询问,2麻烦客人时，可使用Could you . Could you fill out the form, please? 请您填写这张表格好吗？ Could you write that down, please? 请您写下来好吗？ Could you draft the fax,
5、 please? 请您写下传真的草稿好吗？ Could you hold the line, please? 请不要挂电话好吗？,五、对话常用语询问,3询问客人的喜好或是做什么时，可使用Would you . Would you like tea or coffee? 请问您要喝茶还是咖啡？ Would you like to take a taxi? 请问您要搭计程车吗？ Would you mind sitting here? 请问您介意坐在这里吗？,五、对话常用语询问,4在提供建议协助、征求意见时， 可使用Shall I . 或Would you like me to do .? Sha
6、ll I draw the curtains? 请问需要我把窗帘拉上吗？ Shall I draw you a map? 请问要我为您画一张地图吗？ Shall I make the reservation for you? 请问要我为您安排预约吗？,Good morning. (用于中午以前) Good afternoon. (用于中午至下午六点以前) Good evening. (用于下午六点过后) 在这些招呼语的后面接句子，例如： Good morning, sir. Are you checking-out? 早上好，先生，请问您要退房吗？ Good afternoon, sir. W
7、elcome to LI JIA Hotel. 中午好，先生，欢迎光临丽嘉酒店。 Good evening, Ms. May I help you? 晚上好，小姐，请问我能为您服务吗？ 后面也可以接上自己酒店名称、部门名称，如： Good morning, sir. This is the Front Desk. May I help you? 早上好，先生。这里是服务台，请问您需要服务吗？,五、对话常用语招呼语,五、对话常用语回答,1一般性的回答 I see, sir. 我明白了，先生。 Certainly, sir.好的，先生。 2请对方再等一会儿 Just a moment, pleas
8、e. 请稍等。 Thank you for waiting. 您久等了，先生。 I am very sorry to have kept you waiting. 很抱歉让您久等了。 Could you wait a little longer, please?,3要麻烦客人或是拒绝客人的要求时 拒绝客人时，不要一口回绝说“No.”，要委婉一些。 I am afraid I cant do that. 不好意思，我恐怕没办法那样做。 Excuse me, sir. Please let me pass. 不好意思，先生，麻烦让我过一下。 4道歉 如果是自己的错就说“I am sorry.” 如
9、果是公司的错，就说：“We are sorry.”。 I am very sorry for the delay. 很抱歉延误了时间。 I am very sorry for the inconvenience. 很抱歉造成您的不便。 I would like to apologize for the mistake. 为这个错误我深致歉意。,五、对话常用语回答,5客人对自己说“Thank you.”时回答 You are welcome. 不客气。 Thank you, sir. 谢谢您，先生。 RThank you very much. 非常感谢您。 6交给客人某些东西时，可以说 Here
10、 you are. 您要的东西在这里。 Here is your room key. 这是您的房间钥匙。 Here it is. 这是您的东西。,五、对话常用语回答,7当客人准备离开时，可以说： Have a nice day. 祝您有美好的一天。 Please enjoy your stay 祝您住宿愉快。 We hope to see you again soon. 希望不久能再次见到您。 Thank you for staying with us. 谢谢光临。8当客人的英语难以理解时 面对客人的疑问，不要只是一味地傻笑，或是一直说Yes, Yes.如果听不懂事，要向客人提出疑问，或是先向
11、对方说“Just a moment, please.”, 然后请求他人协助。 Pardon? 对不起？ Pardon me? 对不起？ I beg your pardon? 对不起请再说一遍好吗？ Could you repeat that, please? 请您重复一遍好吗？,五、对话常用语回答,六、对话练习,Courtesy English,UNIT 1： GREETING & FAREWELLS,k:tisi,welcome 欢迎 friend 朋友 farewell 告别 identify 识别 definitely 肯定 safe 安全的 enjoy 喜欢 pleased 高兴 su
12、re 当然 trip 旅游 weekend 周末 again 再 look forward to 盼望 satisfaction 满意,VOCABULARY,词 汇,问 候 和 告 别,礼 仪 英 语,gl,Good morning Good afternoon Good evening Welcome back 早上好 下午好 晚上好 欢迎回来 Hello How do you do? How are you? Fine, thank you, and you? 你好 你好 你好吗？ 很好，谢谢，你呢？ Fine, thanks, and you? Good-bye Good night G
13、ood-bye for now 很好，谢谢，你呢？ 再见 晚安 再见 It was nice to see you again. Have a good evening See you later. 很高兴又见到你。 晚上愉快。 回头见。 It was nice seeing you. 很高兴见到你。 Have a good weekend Have a safe trip 周末愉快。 一路平安。 Have a good day Hope to see you again 祝您愉快。 希望再见到您。 Thank you for coming (Thanks for coming) Look f
14、orward to seeing you again 感谢光临。 盼望再见到您。,PHRASES ON THE JOB,工 作 短 语,TALKING TO THE GUEST,与 客 人 对 话,Staff : Good morning. Mr. Smith. How are you today? Guest: Good morning. Jane. Im fine, thanks, and you? Staff : Im fine too. Are you checking-out today? Guest: yes, I think so Staff : Did you enjoy yo
15、ur stay here? Guest: Yes, I did. Staff : I hope our service is to your satisfaction Guest: Sure. Im very pleased with everything here. Staff : Thank you. I wish you a nice trip home and look forward to seeing you again. Guest: Thank you. Ill definitely come to the Sheraton next time Im in Tianjin.,THANK YOU!,四川科力职业学院,2012/06/27,The end!,
