1、 1 2017 (A B C D) So you want to draw money from a bank? Do it yourself. Want to fix a broadband internet connection? Do it yourself. Need a boarding card for your flight? Do it yourself. In theory, companies can save money by replacing human workers with automated self-service systems, while custom
2、ers gain more choices and control and get quicker service. There is even talk of self-service doing for the service department what mass production did for factories, by enabling the delivery of services cheaply and on a massive scale. Surely the expansion of self-service into more and more areas is
3、 to be welcomed? Not necessarily. When it is done well, self-service can do good to both companies and customers. But when done badly who has not found themselves trapped in a series of endless touch tone menus? In areas where self-service is only just started, this is less of a problem: angry custo
4、mers can after all, always take their business elsewhere. But if every bank were to prefer self-service systems, customers would no longer be able to express their discount by voting with their feet. As a result, some banks, for example, already promise that their telephone-banking services always o
5、ffer the choice of talking to a human operator. But in return for human service, many companies will simply charge more. Another disagreement to self-service is that while it saves companies money, it does cking yourself in at the airport can be quicker than queuing or making a phone call. But as mo
6、re and more tasks are on to customers, they may start to hope for the days of old-fashioned service. All of this suggests that there are limits to how far self-service can be taken. Companies that go too far down the self-service route or to do it incorrectly are likely to find themselves being puni
7、shed. Instead, a balance between self-service and traditional forms of service is necessary. 1 From this passage, we can see that the writer the use of self-service 2 technology. A. dislikes B. supports C. thinks highly of D. makes carefully judgment on 2 What advantages does the self-service techno
8、logy certainly bring? A. Cutting the cost for the companies. B. Saving money for customers. C. Offering customers extra money. D. Defeating the traditional forms of service. 3 What does A. customers would be so angry that they kick and damage the machine providing self-service. B. customers would no
9、t be able to express their anger at the bank s service by leaving there C. customers would try their best to persuade the bank to stop self-service. D. customers would elect some leaders to have a talk with the bank. 4 Which of the following statements does the writer agree to? A. Banks should suppl
10、y self-service and traditional forms of service as well. B. Self-service in banks has so many week points and should be stopped. C. Self-service can bring about many conveniences and should be supported. D. 1 D D 2 A by replacing human workers with automated self-service systems, while customers gai
11、n A B C D 3 B B 4 A 3 balance between self- A A B C D 2014 If you see a group of people dancing and singing on the street or in the railway station, you dont need to feel surprised They are a flash mob , which is a group of people who come together suddenly in a public place, do something unusual fo
12、r a brief period of time, and then quickly break up They are usually organized with the help of the Internet or other digital communication network At a predetermined time, they gather and perform some distractions such as waving their hands and exchanging books, Then, they quickly break up before t
13、he police can arrive Using mobile phones, the flash mob can change its location if the first one has been replaced for any reason Bill La Magazine, organized the first flash mob in Manhattan in May 2003 and the first successful flash mob came together on June 3, 2003 - after the first attempt was fo
14、iled at Macys department store Lasik claimed that the activity was designed to make fun of hipsters , and call attention to the cultural atmosphere Flash mob gatherings can sometimes shock people Such an activity might seem amusing and untrue, but it also might frighten people who are not aware of w
15、hat is taking place Undoubtedly, flash mobs can serve as good political tools in any direction They also have great economic potential, such as using flash mobs to advertise a product The flash mob is now becoming more and more popular People use it to do many things For example, in 2009, Michael Ja
16、cksons fans took part in a flash mob to remember him Hundreds of his fans gathered singing and dancing Michaels famous 4 song “Beat It“ together Flash mobs give people from all walks of life an opportunity to come together to create a memory 24 The undefined word “foiled“ in Paragraph 2 can be repla
17、ced by _ A forgotten B prevented C announced D confirmed 25 What can you learn about the flash mob from the passage? A The flash mob usually breaks up quickly for lacking enough time B Once the place for the activity is determined, it cant be changed C The flash mob can be made use offing many field
18、s just for fun D It gives people the chance to come together to do something unusual 26 The main purpose of the passage is - A to entertain B to encourage C to inform D to persuade 27 The writers attitude towards the flash mob is A negative C favorable B objective D doubtful 24. B 25. D 26. C 27. B
19、Some people think that as more and more people have televisions in their homes, fewer and fewer people will buy books and newspapers. Why read an article in the newspaper, when the TV news can bring you the information in a few minutes and with pictures? Why read the life story of a famous man, when
20、 a short television program can tell you all that you want to know? Television has not killed reading, however. Today, newspapers sell in very large numbers. And books of every kind are sold more than ever before. Books are still a cheap way to get information and enjoyment. Although some books with
21、 hard covers are expensive, many books are printed today as paperbacks ( ), which are quite 5 cheap. A paperback collection of short stories, for example, is always cheaper than an evening at the cinema or the theater, and you can keep a book for ever and read it many times. Books are a wonderful pr
22、ovider of knowledge and pleasure and some types of books should be in every home. Every home should have a good dictionary. A good encyclopedia ( ), though expensive, is useful, too, because you can find information on any subject. Besides, you can have such books as history books, science textbooks
23、, cookbooks, and collections of stories and poems. Then from time to time you can take a book of poems off your shelves and read the thoughts and feelings of your favorite poets. 1. It can be inferred from the passage that _. A. TV programs are a chief provider of knowledge B. cinemas are the best c
24、hoice in getting information C. reading is a cheap way of learning and having fun D. newspapers are an expensive way to enjoy oneself 2. What does the sen in the second paragraph suggest? A. People only need reading, though. B. Reading is still necessary today. C. Reading is more fun that television
25、. 3. Which of the following is mainly discussed in the last paragraph? 6 A. Types of books. B. Kinds of dictionaries. C. Lists of history books. D. Collections of stories and poems. 4. What can we learn from the passage? A. Fewer and fewer people will buy books. B. A good dictionary should be kept i
26、n every home. C. Books with hard covers sell better than paperbacks. D. More people like TV programs about famous men. 27.CBAB When I stepped out the plane from Miami into Charlotte, North Carolina, airport for a connecting flight home, I immediately knew something was wrong. Lots of desperate peopl
27、e crowded the terminal. I quickly learned that flights headed to the Northeast were called off because of a storm. The earliest they could get us out of Charlotte I joined a crowd that ran from terminal to terminal in search of a flight out. Eventually, I found six strangers willing to rent a van wi
28、th me. We drove through 7 the night to Washington, where I took a train the rest of the way to Providence. The real problem, of course, is that incidents like this happen every day, to everyone who flies, more and more often. It really gets to me, though, because for eight years I was on the other s
29、ide, as a flight attendant for Trans-World Airlines (TWA). I know the days are gone when attendants could be written up if we did not put the lines napkins with the TWA logo in the lower right-hand corner of the first-class Boston to Los Angeles in economy class. When, once, stuck on a tarmac ( )in
30、Newark for four hours, a planeload of passengers got McDonald and fries by thoughtfulness of the airline. I have experienced the decline of service along with the rest of the flying public. But I believe everything will change little by little, because I remember the days when to fly was to soar ( )
31、. The airlines, and their employees, took pride in how their passengers were treated. And I think the days are sure to come back one day in the near future. 1. Many people crowded the terminal because_. A. they were ready to board on the planes B. something was wrong with the terminal C. the flights
32、 to the Northeast were canceled 2. How did the writer get to Providence at last? A. By air. B. By van. C. By train. D. By underground. 3. Which of the following is NOT true according to the passage? 8 A. Incidents happened to those who fly quite often. B. The writer used to be a flight attendant for
33、 Trans-World Airlines. C. Even a small mistake might cause complaints from passengers in the past. D. McDona amburgers and fries were among regular dinner options. 4. What can be implied from the passage? A. The writer lived in Charlotte, North Carolina. B. The writer thought the service was not as
34、good as it used to be. C. The writer with other passengers waited to be picked up patiently. D. Passengers would feel proud of how they were treated on the plane. 28. CCDB A B C D 2014 Sir John a British scientist who won last years Nobel prize for medicine, said he had predicted at the time of his
35、frog experiments that the successful cloning of a mammal would happen within 50 years and that “maybe the same answer is appropriate“ far the step to human cloning Parents who lose children in accidents may be able to clone “copies“ to replace them then Although any attempt to clone an entire human
36、would raise complex moral issues, the biologist claimed people would soon overcome their concerns if the technique became medically useful Cloning was regarded with extreme doubts when it was first developed but became widely accepted after the birth of Louise Brown, the first “test tube baby“ He sa
37、id, “When my first frog experiment s were done, an American 9 reporter asked how long it will be before these things can he done in mammals or humans I said, Well, it could be anywhere between 10 years and 100 years-how about 50 year ? It turned out that it wasnt far off the mark as far as Dolly was
38、 concerned Maybe the same answer is appropriate “ Sir John added that cloning a human being effectively means making an identical twin, and doctors would therefore simply be “copying what nature has already produced“ The average vote on allowing parents of deceased children, who are no longer fertile , to create another using the mothers eggs and skin cells from the first child, thinking the technique was safe and effective, is 60 per cent in favor The reasons for “no“ are usually that the new child would feel they were some sort of a replacement for something 25 Sir John predicted th
