1、Inquiry Date: 2006-11-09 21:38 (客人的第一次询盘)1、Inquiry Message: Dear Steven Chan,I run a company in the Poland that is branching into the consumer electronics market, for resale, promotion and competition prices. We are very interested in HDD media player at the moment, and are compiling a stock of samp
2、les, catalogs and costing from various suppliers. Your designs interest us and we would like to offer you the chance to do future business with us. Please contact us via email or phone regarding the acquisition of samples and information regarding minimum order quantities, price per unit, delivery t
3、imes and returns policy for damaged stock, and unsold stock.Thank you and we look forward to hearing from you soon.Kind RegardsAlbert Walczyk CEO human trade Ltd.Contact Information: Company Name : Human trade co.ltd Country/Region : Poland Address : Wroclaw/PolandZip/Postal code : GL11 5NPWebsite :
4、 Contact Person : Albert Walczyk ,Job Title : DirectorPhone Number : +48509419727Email : Albert.WalczykHumanTrade.pl2、Enquiry (客户询盘后第一次回复 11-10)Dear Mr Albert Walczyk , Thank you for your enquiry about our HDD home media player, We would like to take this opportunity to introduce us to you , with t
5、he hope that we can work together in current future.Topke electroics is highly specialize in the R AV receiver shows no signal at digital inputs). File explorer shows MPEG2 icon with this VOB files. Than I coppied DVD content without stream processing (all streams). I use DVD Decryptor software for
6、ripping. File explorer at your device shows DVD icon for VOB files and audio was played correctly (in didgital RAW output I got multichanel sound). So that is fine. The questions is what is wrong with VOBs ripped with stream processing that you cannot play its audio.Another very important question i
7、s if is it possible to choose the audio stream when I copy DVD with all the audios and subtitles to the HDD. Do I have any chance to select audio different to default (first) one? What with subtittles? I extracted SUB files from VOBs, but your VOB player does not support it.I have to play a little b
8、it more with all these functions, but if you have any suggestions - let me know asap.9. I would like to have both analog and digital audio output active (to play some files through TV set (analog connector), some through AV Receiver (digital connector). But is it not possible, am I right? I will hav
9、e to change it always in the setup menu. What is more, while video is played the section in the setup in not active. Video play has to be stopped to change the audio output. Why?10. While MP3 are played, there is “normal“ statement on the screen. How EQ can it be changed? I tried all the buttons on
10、remote controller.11. I can switch the unit off from remote controller, but cannot switch it on. Is it somehow possible to switch it on from remote?12. When I put on the HDD a lot of files (thousands) organized in folders etc, there is no way to explore it using Photo/Music/Video menu, only through
11、File explorer. This cause that for HDD Photo/Music/Video are completely unusable for HDD - you are not able to find some subset of pictures or music within a thousand others (but for SD it still is ok).13. As 12 for MP3 play. When I put albums on the HDD, the Music menu shows all the files in a list
12、, with no structure. Would be nice to have menu as in portable MP3 players, when you can select file list, but also explore by author, album name etc, and can have playlist too. If somebody plan to copy there its audio library, a few hundreds of CDs, navigation through a list of all files is useless
13、.14. Copping of SD card content into the HDD would be very useful feature. Just for archiving photos from the digital camera, without using PC. As I remember some media players has such options, and some simple file/directory management (directory creation, file/directory rename, copy, move, delete)
14、. Do you plan such features?15. LCD display is (or should be very useful), but it is difficult to read. Maybe its highlight is to strong or contrast to low. It can be read from very short distance only, and looking straight. When the unit is i.e. a little bit below your face you will not see display
15、ed data. But in general, having such display is a great idea.16. I see you have a new model with recording option. Could you send me some further details (inc. input connector list, record modes and formats, list of improvements to the model I got, etc), and prices of course.17. You promised me in t
16、he past to check is the player is able to display any subtitles for divix or other files. I got no replay, so can you check it? Maybe this woulds be the way to hve a subtitles to VOB files too.18. I have to test the player with HDD formed with a few partition, till now all the test were done with on
17、e partition for the whole drive capacity.19. Can you send me pictures of pen holders and media players that can I used for my sales offers (web-only quality is required)Im Looking forward to hear from you.Sincerely,Albert WalczykHuman TradeWroclaw/Polandphone +48509419727email: Albert.WalczykHumanTr
18、ade.plAlbertHumanTrade.plweb: www.HumanTrade.pl (still under construction)26、Dear Steven （客户比较同行的质量，继续讨论产品质量等问题 12-31）Thank you for your email.We have end of the Year, so at the beginning I would like to wish you all the Best in new 2007 year, in your private live, and business too.I hope and I wish
19、 we will continue our cooperation and reach a new market here in Poland.Last days I have also got a sample HDD players from your competitor. Also quite advanced one, with complete set of audio and video outputs. But without LCD display and card reader.It plays data a little bit better than your mode
20、l (ie. has no problem with audio stream different to 0x80 in VOB files), allows to explore drive structure in Movie/Photo/Music mode, support many formats of subtitles for DivX and XVid files. But no think is perfect. It has a fan, and is quite noisy. HDD vibrations are also bigger that in your mode
21、l, so it makes this device very uncomfortable to use.But lets focus on your devices. We want to continue business with you for sure.We would like to make our own logo, and have version with Polish language in the near future (we remember that big order is required first).Now I will work on Polish ve
22、rsion of the manual booklet. I will do the translation, and will add also some chapters about formating and connecting a HDD.Going back to my questions.Please explain what happened with OTG version, why I did not get it as agreed. Are there any problems or delays with that version?About NTFS - that
23、is great that you also see the problem and work on it.About problems with VOB audio (point 8) - please fix it is possible.About simultanous analog and digital audio output. I would be very thank full for change. In many DVD players user can switch digital audio output on and off, but analog is alway
24、s active, so you can do that in similar way.About point 12 and 13, about files exploring - just tell your developers to think about it, especially about the case where a lot of MP3 albums is stored on HDD.About 14 (copping SD card to HDD) - this feature is very important, and expected by customers.
25、It would highly improve functionality of the unit. So pleas think about it also in the non-recording model. Tell me how OTG model works when a slave device is connected? Does it allow to explore device content, as in case of SD card, or maybe coping files is also possible? Copying from OTG device wo
26、uld also be very useful feature.About subtitles: for PC players subtitle support for xvid and divx is a standard. Nobody here uses players without subtitles. Maybe in countries where English language is native people do.So the request for subtitle support for xvid/divx in your device is very serious
27、 one. Many of HDD media players, also very simple ones, have it.Would be great if subtitles would be supported somehow also for VOB files (for example read from SUB file). But that is not such common feature as for xvid/divx.About firmware updates:We will create a web page with manuals and firmware
28、to download for my customers (somewhere at www.humantrade.pl - now under construction)If the new firmware adds some new features, we will also update manuals.So we will have to have numbers for firmware, and a possibility to check the firmware version of the device in its menu (I do not remember now
29、, maybe there is such feature now).I would like to test how this upgrades works, so please send me current version of firmware for test.Is it possible to upgrade the firmware from HDD, or only from SD card?We will have to describe it in manual too.If you have any new version of firmware (stable, tes
30、ted version), please keep us informed, and send us the files with description of fixed and changed elements and new features.I will work on manual translation and web page for first two-three weeks of January.So please send me some firmware for test upgrades, send me some answers for my questions.An
31、d send me software for formating big FAT HDD partition, as you mentioned in your email. Send me also some information about licensing to that software - am I allowed to distribute it with your devices to my customer, or is it only for our personal use?Im Looking forward to hear from you.Sincerely,Albert WalczykHuman TradeWroclaw/Polandphone +48509419727email: Albert.WalczykHumanTrade.plAlbertHumanTrade.plweb: www.HumanTrade.pl (still under construction)
