1、English for Western Restaurant西 餐 厅 服 务 英 语Part One: Words and vocabularies 单词与词汇1. Basic information 基本信息Food & Beverage Dept.餐饮部 Atrium Cafe Western Restaurant 天安阁西餐厅lobby 大堂 opening hours / business hours 营业时间 reservation 预订hostess 咨客 busboy / busgirl 男/女传菜员 waiter / waitress 男/ 女服务员head waiter /
2、 head waitress / captain 领班 supervisor 主管 manager 经理chef 厨 师 tour group 旅行团 guide 导游 coupon 餐券table 餐桌 kitchen 厨房 cook 烹饪 food / meal 食物a la carte 散点 buffet 自助餐 table dhote 套餐 no smoking 请勿吸烟menu 菜单 drink list 酒水牌 take your order 点菜breakfast 早餐 lunch 午餐 supper 晚餐 dinner 正餐bill / check 账单 pay the bil
3、l 买单 15 percent service charge 15%服务费free of charge 免费 complimentary 免费赠送的 pack 打包cash 现金 credit card 信用卡 swipe 刷卡 room account 房账discount 折扣 change 零钱 invoice 发票 signature 签名air-conditioner 空调 toilet 洗手间 lift / elevator 电梯 escalator 扶手电梯recommend 推荐 complain 投诉 damage 损害 compensate 赔偿2. Cutlery, fl
4、atware, silverware 餐具bowl 碗 chopsticks 筷子 spoon 勺 knife 餐刀 fork 餐叉glass 玻璃杯 wine glass 葡萄酒杯 teacup 茶杯 beer mug 啤酒杯plate / dish 碟子 tray 托盘 napkin 餐巾 tissue 纸巾 toothpick 牙签3. Breakfast 早餐milk 牛奶 yogurt 酸奶 soya milk 豆浆 bread 面包 butter 黄油egg 鸡蛋 boiled egg 煮蛋 omelette 蛋卷 scrambled egg 炒蛋fried egg 煎蛋 sunn
5、y-side up 单面煎蛋 over easy 双面煎蛋ham 火腿 sausage 香肠 bacon 熏肉 fried rice with egg 蛋炒饭sandwich 三文治 spaghetti 意粉 Malaysian chan keuy teow 马来炒贵刁steamed stuffed bun 包子 steamed bun 馒头 noodle 面条 rice 米饭dumping 饺子 porridge / gruel / congee 粥 rice congee / plain porridge 白粥4. Soup 汤soup of today 例汤 Cream of mushr
6、oom 蘑菇忌廉汤 Russian borsch 罗宋汤5. Sea food 海鲜fish 鱼 shrimp / prawn 虾 crab 蟹 oyster 生蚝 salmon 三文鱼6. Meat 肉类pork 猪肉 beef 牛肉 mutton 羊肉 chicken 鸡 duck 鸭 goose 鹅beef steak 牛排 pork chop 猪排 lamb chop 羊排7. Vegetable & salad 蔬菜和沙律lettuce 生菜 tomato 番茄 cucumber 黄瓜 broccoli 西兰花 potato 土豆Seasonal green salad 田园蔬菜沙律
7、 Chefs salad 厨师沙律 8. Water 水hot water / boiled water 开水 iced water 冰水 ice cube 冰块mineral water 矿泉水 soda water 苏打水 tonic water 汤力水9. Coffee, tea, and other drinks 咖啡、茶和其它饮料white coffee 加奶的咖啡 black coffee 不加奶的咖啡 ground coffee 现磨咖啡black tea 红茶 green tea 绿茶 Lungching green tea 龙井茶chrysanthemum tea 菊花茶 j
8、asmine tea 茉莉花茶 Puer tea 普洱茶oolong tea 乌龙茶 Tie Guanyin tea 铁观音茶 milky tea / tea with milk 奶茶Coco-Cola 可口可 乐 Zero Coke 零度可乐 Seven-up 七喜 Sprite 雪碧coconut juice 椰子汁 orange juice 橙汁 herbal tea 凉茶 ice cream 冰淇淋10. Juice 果汁watermelon juice 西瓜汁 fresh orange juice 鲜橙汁 apple juice 苹果汁papaya juice 木瓜汁 carrot
9、juice 胡罗卜汁 tomato juice 番茄汁11. Alcohol 酒Chinese spirit / Chinese liquor 中国白酒 imported wine / foreign wine 洋酒beer 啤酒 Tsingtao Beer 青岛啤酒 Heineken Beer 喜力啤酒Guinness Stout 健力士黑啤 Carlsberg 嘉士伯啤酒 San Miguel 生力啤酒red wine 红葡萄酒 champagne 香槟酒 chilled 冰镇的 on the rocks 加冰块12. Condiment, seasoning, dressing 调味料s
10、ugar 糖 soy sauce 酱油 vinegar 醋 salt 盐 pepper 胡椒粉chilli 辣椒 mustard 芥末 curry 咖喱 chilli oil 辣椒油 oyster sauce 蚝油ketchup 番茄酱 salad dressing 沙律酱 wasabi 青芥辣13. Taste, flavour 味道delicacy 佳肴 delicious / tasty 可口的 nutritious 有营养的 fresh 新鲜的sour 酸 sweet 甜 bitter 苦 hot 辣 salty 咸的 thin 淡的tender 嫩的 hard 老的/硬的 raw 生
11、的 cold 冷的 hot 热的14. Method of cooking 烹饪方法stir-fried 炒 pan-fried 煎 deep-fried 炸 steamed 蒸 blanched 白灼Part Two: Useful expressions 实用表达1. Greeting a guest 迎候客人1.1 Good morning, sir. welcome to Atrium Caf Western Restaurant.早上好！先生。欢迎光临天安阁西餐厅1.2 Good evening, miss. How many people?晚上好！小姐。请问几位？1.3 A tab
12、le for three? / Just the two of you?你们是三位吗？ / 你们就两位吗？2. Leading a guest 引领客人2.1 The dining area for tour groups is over there.团队用餐区域在那边。2.2 This way, please. 这边请。2.3 Where would you like to sit? 你们想坐哪里？2.4 Is this table okay? 这张台可以吗？ 2.5 Please take a seat. / Please be seated. / Sit down, please.请坐！
13、2.6 There is only one table left at this moment. Will you take it?现在只有这张台剩下，可以吗？3. Taking an order 点菜3.1 Would you like to have buffet or a la carte? 您要吃自助餐还是散点？3.2 Heres the menu, please have a look first. / please take a look first. 这是菜单，请先看一下。3.3 May I take your order now?现在可以点菜吗？3.4 What drinks
14、would you like to have?你们想要喝点什么？ 3.5 What else would you like to have? / Anything else?你们还要点些别的吗？ / 还要别的吗？3.6 May I repeat your order? / Let me repeat your order.我重复一下你们点的菜。4. Serving a guest 服务客人4.1 May I help you, sir? 有什么可以帮到您？4.2 Heres your tea. ( beer / juice / wine )这是您要的茶（啤酒 / 果汁 / 葡萄酒）4.3 Yo
15、ur food will be served soon. ( in a few minutes. )您的菜马上就会送过来。 （几分钟后）4.4 Just a moment, sir. I will go to the kitchen and hurry your order up.请稍等，先生。我去厨房催催您的菜。4.5 Please enjoy it.请慢用！4.6 Excuse me, shall I remove this glass? / May I take it away?打扰一下。这个杯子可以撤掉吗？/ 这个可以拿走 吗？4.7 Would you like another bo
16、ttle of beer? / One more cup of coffee?你们需要再来一瓶啤酒吗？ / 再来一杯咖啡？4.8 You are welcome.不用客气！5. Complaining about a problem 投诉问题5.1 The fish doesnt taste right. It seems that its not fresh.这个鱼味道不对，好像不新鲜。5.2 The glass is a little bit dirty. Please change another one for me.这个杯子有点脏。请帮我换一个。5.3 Sorry. I have m
17、ade a mistake. / Sorry for my mistake. 对不起，我搞错了。5.4 I will ask our manager to come and take care of your request.我叫经理过来处理您的事情。6. Paying a bill 买单6.1 Excuse me, did you ask for your bill?打扰一下！你们要买单吗？6.2 Heres your bill and the total is 294RMB. It includes a service charge of 15%这是您的账单。总数是 294 元，包括了 1
18、5%的服 务费。6.3 How would you like to pay your bill? in cash, by credit card or sign for it?您怎么付账？用现金、刷卡还是签单？6.4 Can I put the charge on my room account? / Can put it on my tab?我可以挂房账吗？6.5 Please sign your name on the bill.请您在账单上签名。6.6 Heres your change and invoice. / Keep the change.这是找您的零钱和发票。 / 不用找了。
19、Part Three: Dialogue ( Serving guests in western restaurant 服务西餐客人)Waiter: Good evening, sir. Welcome to Atrium caf Western Restaurant. Do you have you areservation?先生，晚上好！欢迎光临西餐厅。 请问有预订吗？Guest: No. 没有。Waiter: Just the two of you?就你们两位吗？Guest: Yes.是的。Waiter: This way, please. Is this table all right
20、?这边请。这张台可以吗？Guest: Ok. We will take it.可以，就要这张。Waiter: Heres the menu, sir. Please have a look at it first.先生，这是菜单，你们先看一下。Guest: Thank you.谢谢。Waiter: May I take your order now, sir?先生，现在可以点菜吗？Guest: Yes. Wed like to have a Seasonal Green Salad, two Cream of Mushroom Soups,two T-Bone Steaks, one Club
21、 Sandwich and one Malaysian Chan Keuy Teow.好的。我们要一份田园蔬菜沙律、两份忌廉蘑菇 汤、两份 T 骨牛扒、一份公司三文治、一份马来炒贵刁。Waiter: What salad dressing would you like to have, sir? We have French, Thousand Island, Oil & Vinegar and Mayonnaise Dressing.先生，需要什么沙律汁。我们有法汁、千 岛 汁、油醋汁和白汁。Guest: Thousand Island Dressing, please.要千岛汁。Waite
22、r: How would you like your steaks cooked? Medium well or well done?牛扒要几成熟？七成还是全熟？Guest: Medium well, please.七成熟。Waiter: Would you like to order a wine to go with your meal?需要点瓶红酒来配餐吗？Guest: No. Give us two cups of coffee.不用。给我们两杯咖啡就可以了。Waiter: Anything else, sir?还需要别的什么吗，先生？Guest: No. Thank you.不用了，
23、谢谢。Waiter: All right, sir. Let me repeat your order. one Seasonal Green Salad with Thousand Island Dressing, two Cream of Mushroom Soups, two medium well T-Bone Steaks, one Club Sandwich, one Malaysian Chan Keuy Teow and two cups of coffee, right?好的，先生。我复一下你们的点单。一份田园蔬菜沙律配千岛汁、两份忌廉蘑菇汤、两份七成熟 T 骨牛扒、一份公司
24、三文治、一份马来炒贵刁，两杯咖啡。没错吧？Guest: Yes.没错。Waiter: Just a moment, please. Your food will be served in a few minutes.请稍等，你们的食物稍候就会送过来。( A waiter is serving the guests )服 务员 在服 务 客人Waiter: Here is your Seasonal Green Salad with Thousand Island Dressing, please enjoy it.这是你们的田园蔬菜沙律，配千岛汁。 请慢用！Guest: Thank you.谢
25、谢。( When the guests have finished their meal )当客人用完餐Guest: Excuse me. May I have the bill?服务员，买单。Waiter: Yes, sir. Just a momentHere is your bill. 好的，先生，请稍等。这是你们的账单。Guest: Is it includes a service charge of 15%?账单有含 15%的服务费？Waiter: Yes, sir. It includes a service charge of 15%. How would you like to
26、 pay the bill, in cash or by credit card? 是的，先生。是含有 15%的服务费。请问你们怎么付账？现金还好刷卡？Guest: By credit card.刷卡。Waiter: Here is your credit card, the sales slip and the invoice. 这是您的信用卡、小票单和发票。Guest: Thank you.谢谢！Waiter: How did you like your meal, sir?先生，你们觉得食物怎么样？Guest: Good, thank you.挺好，谢谢！Waiter: Thank you, sir. Thank you for coming. Welcome again.谢谢，先生。谢谢光临，欢迎再来。
