1、办公室英语：介绍与问候 天天英语 2003-06-09 12:25:08 Introductions and greetings Introducing the lesson:Introductions and greetings in all languages have the same purpose: to establish contact with another person, to recognize his or her existence, and to show friendliness. There are two types of introductions: int
2、roducing yourself introducing someone else and also there are two types of greetings: formal grettings informal greetings If you want to introduce someone else to others, first you have to let others know whom you are. If you want to show your friendliness and politeness to someone who you meet at t
3、he first time, youd better use some formal greetings. So in this part, we will learn how to introduce yourself and greet people formally. - 一、内容简介： 以任何一种语言所做的介绍与问候都有一个共同的目的：与他人建立关系、意识到他人的存在、表现出自己友好的一面。介绍主要分为两种： 自我介绍 介绍他人 同时，问候也分为两种： 正式问候 非正式问候。 如果你想介绍两个素不相识的人认识，首先你要让他们认识你自己。如果你想给初次见面的人留下彬彬有礼的印象，那最好使
4、用正式的问候用语。因此我们将在这一部分学习如何进行自我介绍及如何正式地问候他人。 Dialogues 对话 A. Good morning, Im Peter. B. Nice to meet you. My name is Annie.A. Hello, let me introduce myself. My name s (or Im) Jack.B. Pleased to meet you. Im Nancy. A. 早上好，我叫彼得。B. 很高兴见到你。我叫安妮。 A. 嗨，请允许我介绍一下我自己。我叫杰克。 B. 很高兴见到你。我叫南希。 Explanation 详细解释 1. Se
5、lf-introductions often include three steps:Greeting - Introduction - Response 2.Sentential form: Good morning/afternoon/eveningLet me introduce myself.My names _ . Nice/glad to meet you. Im _ .How do you do? My names _. How do you do?Mines _.Hello Im _. Pleased/glad to meet you. Im _. 1.介绍一般分为三个步骤：
6、问 候 - 介 绍 - 回 应 2句型早上好/ 下午好 /晚上好请允许我介绍一下我自己。我叫_。 很高兴见到你。 我叫_ 。 你好。 我叫_ 。 你好，我叫 _。 嗨。 我叫_ 。 很高兴见到你， 我叫 _。 3. Tips: In English-speaking cultures, people who greet oneanother the first time always shake hands. There is usually a difference between meet for a firstmeeting and see for a second and subseq
7、uent meet-ing, e.g. Nice to meet you (first time), Glad to see you(again) (subsequent time). 3.其他说明： 在英语习俗中，双方初次见面时应握手。 一般情况下，双方初次见面，用“meet“，如：Nice to meet you；双方以后再见面应该用“see“，如: Glad to see you (again)。 Quiz 1. Bill introduces himself to Lisa:Bill: Hello,_. Im Bill.Lisa: _. Im Lisa. Key:Let me intr
8、oduce myself (to you). Nice (pleased/glad) to meet you.1 比尔向丽莎介绍自己： 比尔：嗨,_ 。我叫比尔。丽莎：很高兴见到你。我叫丽莎。 答案： 请允许我介绍一下我自己。 很高兴见到你。如何与难对付的老板相处 天天英语 2003-06-09 12:20:19 如何与难对付的老板相处 A difficult or abusive boss can poison the best of jobs. But you are not powerless; before you even consider quitting, try the bos
9、s-taming strategies below. 一个难缠或喜欢滥用权力的老板可能会将好端端的工作搞砸。但你并不是完全无能为力的；在你考虑不干之前，不妨试一试下面几种对付老板的策略：CHANGE YOUR OWN WAY Few people are randomly violent. They blow up on particular occasions over particular issues. Track your bosss peeves and patterns, then eliminate the triggers within your control. For ex
10、ample, if he snarls when you arrive just five minutes late to work or make one typo on a memo, avoid these slipups no matter how trivial they seem. If one of your coworkers manages your bosss moods skillfully, ask him what you could be doing more effectively, then borrow a few of his moves.改变你自己的办事方
11、式 很少有人是随意发火的。他们一般是在特定场合因特定的事而发作的。你要摸清你的老板的脾气，并尽可能消除隐患。比如，他为了你上班仅迟到 5 分钟或打错了一个字便大发雷霆，那么你就要尽量避免这类疏忽，不论它们看起来多么微不足道。如果你的某位同事善于应付老板的情绪，那你就向他请教一下你怎么做才能更为有效，不妨借用他的一些手段。STAY COOL UNDER FIRE Respond to the content of your bosss tirade, not the curses. Whatever you do, dont cower, stammer or apologize. Some p
12、eople get off on brutalizing others, and passivity makes you a target. Respond confidently: Say “Id like to put together a report that will satisfy you. Lets discuss how I can make that happen.在盛怒下保持冷静 只可回应你老板所责骂的事，而不回应他的恶言恶语。不论怎样，都不要畏缩、支吾或抱歉。有些人自认为可以对他人蛮横，而逆来顺受就会使你成为其目标。你要自信地回应说：“我想准备一份令你满意的报告。让我们谈
13、谈我怎么做为好吧。” USE CONSTRUCTIVE CONFRONTATION Your boss may be more willing to change his behavior than you think. Some managers dont realize how much their words or actions upset staffers. Tell him how his outbursts make you feel. Say for example, When you call me names and criticize my work in meeting
14、s I feel demoralized Please address me respectfully and take me aside to discuss criticisms in private. If he values your work, he may rein in his abusiveness.采用建设性的对抗方式 你的老板可能比你所想象的更乐于改变其态度。有些经理并没有认识到他们的盲行使下属感到多么不快。可以告诉他你对他发怒的感受。比如说：“当你在会议上责骂我，批评我的工作时，我感到很沮丧。请尊重我，把我叫到一边私下里提出你的批评。”如果他看重你的工作，他会对自己的谩骂
15、有所收敛的。APPEAL TO A HIGHER AUTHORITY If your boss becomes intolerably abusive, you may have to go above his head to your personnel department or senior manager. But before you take this course, discreetly, ask coworkers if theyve clashed with your boss in the past. Ideally, they will back you up and p
16、ermit you to mention their names when you make your charges. That way, you can bring a pattern of behavior to managements attention. Begin by asking, “Can I have a discussion with you off the record?“ Then cite examples that show how your bosss treatment negatively affects your performance. Make it
17、clear that you want to improve the situation, not punish your boss. If discipline is what he needs, let the higher-ups make that call.诉诸更高的上级 如果你的老板滥用权力到了令人难以容忍的地步，你就得越过他直接找人事部门或高级经理了。但在你采取这一步骤之前，要谨慎地询问一下同事，他们是否过去也与你的老板有过冲突。他们可能会支持你并且允许你在上告时提到他们的名字。这样你就可以提请公司主管注意你老板的不当行为。你可以这样发问：“我能和你作一次非正式的谈话吗？”然后举
18、例说明你上司的作法如何影响你的工作。你要表明你想改进现状，而非惩罚你的老板。如果你的老板需要纪律约束的话，那就让上级打电话通知他吧.办公室英语- 教您如何应急 锁定 2003-06-09 12:15:41 1.事件：明天突然要去参加商务午餐。困难：虽想积极展开交谈，无奈没有聊天的话题。方法和对策：看当天的新闻，了解当地的生活情况。实践范例：Is there anything new?The New York Times this morning says2.事件：在会议中，必须发表有关新产品的介绍演讲。困难：虽然事先拟了草稿，但在会议进行中，没有把握能讲的和草稿一样流畅。方法和对策：把资料的要
19、点前后连贯地写在纸上。每个项目要条理分明，这样别人才能听得懂。实践范例：Let me begin withI have three major points to discuss with you.Are there any questions?Thank you very much (for your attention).3.事件：到机场去迎接客户。困难：由于是第一天见面，不知道开始要说什么话。方法和对策： 深呼吸一下，然后以简单的寒暄和对方打招呼。记得要面带微笑。实践范例：Hello, Mr. C!I suspect youre tired after a long flight.Did
20、 you have a comfortable flight?办公室的接待工作 洪恩在线 2003-06-05 17:53:55 询问访客身份：May I have your name, please? 请问您贵姓？What company are you from?您是哪个公司的？ Could you tell me what company you are representing? 能告诉我您代表什么公司吗？ 如果碰到了老朋友可以说：What brings you here? 是什么风把你吹来了？ 询问是否预约，来访目的？Do you have an appointment? 约好了吗？
21、 Would you give me your business card?请给我您的名片好吗？ And can I ask what you wish to see him about?我能问一下您要见他有何事吗？ 让客人稍候片刻：Ill see if he is available.请让我看看上司是否方便。 Would you please have a seat and wait for a few moments. 请您坐下稍等片刻。给客人倒茶，礼貌待客： Would you like coffee or tea? How do you like your coffee? 你要咖啡还是
22、茶？要什么样的咖啡？(是否加奶或糖) 带客人去见经理： Please have a seat, Mr. Jones and Mr. Smith will see you in few minutes. 请坐，琼斯先生和史密斯先生几分钟后就到。 Mr. Chen is expecting you. Ill tell him that youre here.陈先生正在等你。我去告诉他你已到。Would you come this way, please? 请随我这边来。婉言拒绝客人来访： Mr. Chen is occupied at the moment and wants to know if your business is urgent. 陈先生正忙着，请问您的事情很紧急吗？He may want to get in touch with you in the future. Would you leave your card? 他想以后再和你联系。请留下你的名片好吗？一定要为自己争取机会：Ill take just a few minutes of his time. 我只要占用他几分钟的时间。Id prefer to explain that to him directly.我想我最好直接对他本人讲。
