1、GROOMING IN MARRIOTT 仪容仪表在万豪,By the end of the course, you will be able to: 在本次培训结束之际，你将能够：Importance of the grooming standard说出仪容仪表的重要性Explain the standard grooming 阐述出酒店员工仪容仪表标准Please list the hygiene standard of the staff 列举出员工的个人卫生所注意的有哪些,Objective课程目标,First Impression 第一印象Gain credibility 获取信任C
2、reate personal relationship 建立个人情谊Represent the company 代表公司,1st Step in Marriott 迈入万豪第一步,Appearance 仪容：通常是指人的外观、外貌。重点是指人的容貌。,WHAT IS GROOMING 什么是仪容仪表？,Manner 仪表：即人的外表，包括举止、姿态、风度等。,Hairs头发Clean and dandruff-free 清洁无头屑Well-trimmed and well-combed 修剪、梳理整齐Hair length that is below neck level must be ba
3、nned with a plain black hair clip/ribbon. 过颈长发应使用简朴的黑色发夹或丝带盘结于脑后。,Guideline for Female Employee 员工仪表（女）,The fringe must not cover the face while bowing. 低头时，头发不应遮住脸。 Hair must not be dyed in any other light color 不许将头发染成浅色 Employees working in the Kitchen may be required to put on special headgear.
4、在厨房工作的员工可能被要求穿戴工作帽。,Guideline for Female Employee 员工仪表（女）,Guideline for Female Employee 员工仪表（女）,Face 面部Maintain a clean face. 保持面部清洁。Color and shade of make-up must be gentle. 化妆的颜色及眼影的使用须行当。No heavy make- up. 不允许化浓妆。Light lipstick should be applied. 使用淡色口红。,Uniform 制服Uniform must be clean and well
5、ironed. 工服应干净，并熨烫平整。No rips, stains or dirt. 无破损、污迹或灰尘。No loose or missing buttons. 无松扣或掉扣。No visible T-shirt under the uniform. 内穿T恤不能露出饭店工装。Uniform must be full and proper. 工服应完整，穿戴整齐。,Guideline for Female Employee 员工仪表（女）,Guideline for Female Employee 员工仪表（女）,Stockings 袜子Stockings should be worn
6、by all employees who wear skirts. 穿裙子的员工需穿戴长筒袜。Skin color stocking. 应穿肉色丝袜。Well taken care and not tattered. Visible holes are not permitted. 丝袜应完好，无脱丝。Shoes 鞋Standard shoes approved by the Hotel. 员工须穿着经酒店 批准的标准式样的鞋。Clean and well- polished. 清洁并保持光泽。,Hair 头发Simple and neat hair cut, not touching the
7、 ears or collar. 简洁的发型，头发不应超过耳部和衣领。Clean and dandruff-free 清洁无头屑Well- combed. Gel can be applied when need. 梳理整齐，如果需要可以用嗜喱水。Hair mustnt be dyed in light color except black. 不许染发，黑色除外。,Guideline for Male Employee 员工仪表（男）,Shirt 衬衫Collar and ends of sleeves must be clean. 保持衣领及袖口整洁。Top of collar and en
8、ds of sleeve must not be frayed. 衣领及袖口无磨损。All buttons must be properly attached. 钮扣齐全。Well- ironed. 熨烫平整。,Guideline for Male Employee 员工仪表（男）,Necktie 领带Must match with the uniform color and design, or as directed. 必须与公司制服在颜色及风格上相搭配或者与指定款式相同。Not soiled or dirty. 干净无污点。Must be properly tied with the k
9、not in proper position. 领带必须打结得体，领结位置适中。,Guideline for Male Employee 员工仪表（男）,Socks 袜子Not loose and falling. 不松弛，脱落。Visible holes are not permitted. 无破损。Plain black color，white color in Fitness Center单黑色袜子,在健身房穿白色袜子Change everyday and must not be smelly. 每日更换，以便不发出异味。Shoes 鞋Standard shoes approved by
10、 the Hotel. 员工须穿着经酒店批准的标准式样的鞋。Clean and well- polished. 清洁并保持光泽。,Guideline for Male Employee 员工仪表（男）,Mouth 嘴巴No food remains stuck in- between teeth and is kept odour free. 口腔清洁，无异味，齿缝无食物残渣。No bad breath. 无口臭。,We all need to pay attention！ 我们都要注意！,Name Badge 名牌 Name badge is part of your uniform名牌是你
11、制服的一部分 Please where them on the left at chest-height请将其佩戴在左胸，齐胸高度 Name should be visible and not faded 名字应清晰可见，未出现褪色,We all need to pay attention！ 我们都要注意！,Hands, Fingernails 手/指甲Keep hands clean. 双手保持清洁。Nail polish should be colorless, wear no polish in kitchen. 指甲油应为无色，最好不用指甲光亮剂。 Fingernails must b
12、e kept shout and clean, well-manicured. 指甲须剪短及保持清洁。,We all need to pay attention！ 我们都要注意！,Accessories 饰物only wedding ring can be wore on your hand. 只可佩戴一枚婚戒For safety & hygiene reasons, Kitchen and Stewarding staff are not allowed to wear. 鉴于安全的卫生的关系，厨房和管事部的员工不不准戴戒指。Necklace must not be displayed os
13、tentatiously. 项链不可显耀地佩戴在外。Earrings must simple, small and not dangling. 允许戴简单的、小的、不晃动的耳钉,We all need to pay attention！ 我们都要注意！,Others 其它Heavy perfume must not be used. 不应使用浓郁的香水。 Bunch of keys must not be hung on the belt. 不许将钥匙挂在腰带间。Writing instruments or combs should not be placed in the external
14、chest pocket. 笔具或梳子不应置于上衣胸部外的口袋内。,We all need to pay attention！ 我们都要注意！,Kitchen 厨房Hats must be worn at all times. 时刻佩戴工作帽。 Hair must washed everyday. 每天清洗头发。 No jewelry of any sort allowed. 不允许佩戴任何装饰物。 Must wear kitchen shoes/boots. 必须穿着厨房的鞋或靴子。,If you are a chef 如果您是一名厨师,Avoid garlic, onions, stron
15、g spicy smelling foodbefore reporting to work 工作前不允许吃蒜，大葱及某些刺激性气味 较强的食品。,Personal Hygiene 个人卫生标准,Keep your fingernails clean, short and rounded and dirt free. 保持指甲干净、整齐，无污物。,Hands must be washed after each visit to the toilet, before and after meals and handling of food. 饭前便后及接触食物前要洗手。No protruding nasal hair. 鼻毛不可露出鼻孔外。,Personal Hygiene 个人卫生标准,You stand for our hotel 你代表了酒店,
