1、Teaching goals 教学目标Listen to and understand an extract from a film script.Listen to a conflict situation between two people and help to find the best resolution.Practise having a formal telephone conversation and making a complaint.Teaching important points 教学重点The best resolution to a conflict and
2、a formal telephone conversation.Teaching difficult points 教学难点Have a telephone conversation about a faulty product.Teaching methods 教学方法 Listening, speaking and discussing.Teaching aids 教具准备The multimedia computer.Teaching procedures you can also refer to the sentences in Ex 2.Deal with Ex 2 on Page
3、 28.Classify the sentences from the phone call (1-12) according to the following categories:apologizing, complaining, promising, starting or ending a call, threatening来源:学科网 ZXXKT: The sentences are from the telephone conversation. Please classify the sentences from the phone call (1-12) according t
4、o the following categories: apologizing, complaining, promising, starting or ending a call, threatening. Please work in pairs to decide for what function is the sentence is used.You are given 8 minutes to make the dialogue. You will need to exchange roles to practice the expressions in the Chatroom. Then you will be asked to present your dialogue in front of the class.来源:学&科&网 Z&X&X&KEight minutes later, students are asked to present their telephone conversation in front of the class.Step VI HomeworkDo Ex 5&6 in Word Power on Page 77.&X&K、
