1、1Part One Hotel Courteous English 酒店礼貌用语Unit One Welcome to Our Hotel!第一单元 欢迎光临我们的酒店！Part 3 Words and Phrases 词汇与短语good adj. 不错的；好的morning n. 早晨；上午sir n. 先生welcome v. 欢迎（光临）our pron. 我们的hotel n. 旅馆；酒店afternoon n. 下午；午后Mary n. 玛丽（女子名）help n. 帮助you pron. 你；你们no adv. (用以表示否定的回答 )不，不是，没有thank v./n. 感谢To
2、m n. 汤姆（男子名）bellboy n. 门童glad adj. 高兴的serve vt. 为服务Thank you 谢谢您。evening n. 傍晚；晚上madam n. 女士、夫人、太太、小姐nice adj. 好的；美好的see vt. 看见；看到again adv. 再；再一次me pron. 我too adv. 也Mrs. n. 太太；夫人Black n. 布莱克（姓氏）please vt. 请enjoy vt. 享受；喜爱stay vi. 停留；暂住night n. 夜；晚上Mr. n. 先生sleep n. 睡眠；睡觉Part 5 Exercises 课后练习1. Read
3、 the following sentences.朗读下列句子。（1） Good morning, sir. Welcome to our hotel.（2） Good afternoon, madam. May I help you?（3） Good evening, Mr. Black. Nice to see you again in our hotel.（4） Good night. Have a good sleep.（5） Please enjoy your stay in our hotel.22. Listen to the short dialogues and fill i
4、n the blanks.听下列对话填空。Dialogue 1Staff: Good morning, sir._Guest: Good morning.Dialogue 2Staff: Good morning, sir._Guest: Id like to pay the pill（结账） .Dialogue 3Staff: Good morning, Mr. Black._Guest: Me too. Thank you.Dialogue 4Staff: Nice to meet you, Mr. Black._Guest: Thank you.Dialogue 5Staff: Good
5、 evening, Mrs. Black._Guest: Thank you.Dialogue 6Staff: Good night, Mr. Black._Guest: Thank you. Good night.3. Translate the following sentences.翻译下列句子。（1） 早上好，先生。欢迎光临。（2） 早上好，女士。我叫汤姆，我是门童，很高兴为您服务。（3） 下午好，先生。我是玛丽，我能为您服务吗？（4） 下午好，女士。很高兴见到您。（5） Nice to see you, Mr. Black.（6） Im glad to serve you, Mrs.
6、 Black.（7） Nice to see you again in our hotel.（8） Please enjoy your stay with us.Unit Two May I Help You?第二单元 我能为您服务吗？Part 3 Words and Phrases 词汇与短语sunshine n. 阳光Sunshine Hotel 阳光酒店call v. 打电话from prep. 从；由want vt. 要；想要book vt. 预订room n. 房间how adv. 怎样；怎么need v. 需要taxi n. 出租车what pron. 什么is vi. 是3the
7、re adv. （与动词 be 连用）有there is/are 有anything pron. （用于疑问句）什么东西，什么事情extra adj. 另外的；额外的bed n. 床an extra bed 一张加床kid n. 小孩；孩子Part 5 Exercises 课后练习1. Read the following sentences.朗读下列句子。（1）Good morning, sir. May I help you?（2）Good afternoon, madam. How may I help you?（3）Welcome to our hotel. Can I help yo
8、u?（4）Nice to see you, Mr. Black. What can I do for you?2. Listen to the short dialogues and fill in the blanks.听下列对话填空。Dialogue 1Staff: Good morning, Helen（海伦）._Guest: Wheres the Coffee Shop（咖啡厅）？Staff: Its over there on your right（在右手边）.Dialogue 2Staff: Good morning._Guest: I need a taxi.Dialogue 3
9、Staff: Good afternoon, madam._Guest: I want to call my friend（朋友）.Staff: Certainly（当然可以） ，madam.Dialogue 4Staff: Front Desk（总台） ，Li Hongs speaking（我是李红） ._Guest: Can I change my room（换房间）？Staff: Certainly, sir.3. Translate the following sentences.翻译下列句子。（1）早上好，先生。能为您服务吗？（2）下午好，女士。能为您服务吗？（3）布莱克先生，我能为
10、您服务吗？（4）布莱克夫人，能为您服务吗？（5）May I help you, sir?（6）How may I help you, madam?（7）What can I do for you, sir and madam?（8）If（如果）you want to book a room, I can help you.Unit Three Could You Sign Your Name Here?第三单元 请您在这里签名！Part 3 Words and Phrases 词汇与短语know vt. 知道；了解；懂得your pron. 你的；你们的4name n. 名字；姓名；名称Ros
11、e n. （女子名）露丝have a look at 看一看passport n. 护照here adv. 这里；在这里；向这里Here it is 给您。sign v. 签名sign your name 签上您的姓名show vt. 出示room card 房卡open v. 打开window n. 窗户Go ahead. 行/好的。mind v. 介意clean v. 打扫now adv. 现在，目前，此刻Not at all. 别客气/不用谢。Part 5 Exercises 课后练习1. Read the following sentences.朗读下列句子。（1）May I know
12、 your name, please?（2）Can I have a look at your passport, sir?（3）Would you please sign your name here, sir?（4）Please show me your card, madam.2. Listen to the short dialogues and fill in the blanks.听下列对话填空。Dialogue 1Staff: May I _?Guest: My name is John Black（约翰布莱克）.Dialogue 2Staff: _, sir?Guest: He
13、re it is.Dialogue 3Staff: Shall I _?Guest: Thank you.Dialogue 4Staff: _to try some steak（牛排）？Guest: Yes, of course（当然可以）.Dialogue 5Staff: Would you like me_ it now?Guest: Good idea.（好主意）Dialogue 6Staff: _, please let me know.Guest: Sure.Dialogue 7Staff: Do you mind_?5Guest: No, not at all.3. Transla
14、te the following sentences.翻译下列句子。（1）请问您叫什么名字？（2）请您在这里签名。（3）我能看一下您的护照吗？（4）我能为您打开窗户吗？（5）May I know your room number（房号）？（6）Would you like me to fill in the form（填写表格）？（7）Shall I open the door（门） for you?（8）Please show me your room card.Unit Four Ill Put You Though at Once.第四单元 我立刻为您接通电话。Part 3 Words
15、and Phrases 词汇与短语table n. 桌子；餐台；台put through 接通at once 立刻；马上operator n. 接线员；话务员speak v. 说话；讲话where adv. 在哪里；往哪里；从哪里sorry adj. 抱歉；对不起hear v. 听见；听loud adv. 大声地；响亮地a bit louder 大点声talk v. 讲话；谈话；演讲talk to 和讲话line n. 电话线busy adj. 忙碌的；繁忙的try v. 尝试later adv. 较晚地；更晚地Hold on. 请稍等。/电话别挂。leave v. 留给message n.
16、口信；信息；消息leave a message 留言make v, 作出（某种举动）outside adj. 外面的；外部的make a call 打电话make an outside call 打外线电话number n. 号码friend n. 朋友dial v. 拨（电话号码）before prep. 在以前first adv. 首次；最初then adv. 然后；接着6area n. 地区；区域code n. 代号；代码area code 区号Part 5 Exercises 课后练习1. Read the following figures and sentences.朗读下列数字及
17、句子。（1）1，2，3，4，5，6，7，8，9，10（2）Ill put you through at once.（3）Im sorry. Could you speak a bit louder, please?（4）The line is busy now. Could you try later?（5）Please dial “0” before you dial your number.（6）Good morning. Operator speaking. May I speak to Mr. Black?2. Listen to the short dialogues and fil
18、l in the blanks.听下列对话填空。Dialogue 1Staff: Good morning. _. Can I help you?Guest: Id like to talk to your manager（经理）.Staff: _Dialogue 2Guest: I want to talk to my friend in Room 413.Staff: Certainly, madam. _Guest: Helen White.Staff: _Dialogue 3Guest: I want to call the Front Office（总台）.Staff: Im sor
19、ry. _Guest: The Front Office.Staff: Sorry, the line is busy.Dialogue 4Guest: Room 212, please.Staff: _Guest: Oh, yes. It is 202.Staff: Just a minute（请稍等） , please.3. Fill in the blanks and complete the dialogue.填空并完成下列对话。（1）Sorry, Mr. White is not _the room now. Could you_?（2）Im sorry the line is_ n
20、ow. Would you_?（3）The number of our hotel is 8884455. You can make the outside call in your room. Please dial _first, then_, and your number.（4）Good morning. _.Your friend Mr. Black is waiting for you at the lobby（酒店大堂）.4. Translate the following sentences.翻译下列句子。（1）早上好，我是话务员小王，我能为您服务吗？（2）请您讲大声些。（3）
21、对不起，现在电话占线，您要留言吗？（4）请稍等，我立刻为您接通电话。（5）Please dial “0” before you dial your number.7（6）Good morning. Operator speaking. May I help you?Unit Five What Would You Like to Have?第五单元 您想要什么？Part 3 Words and Phrases 词汇与短语kind n. 种类like vt. 喜爱double adj. 两人用的；双人的steak n. 牛排；鱼排rare adj. （肉等）生的；三成熟的prefer v. 宁愿
22、；更喜欢tea n. 茶；茶叶black tea 红茶green tea 绿茶about prep. 关于；对于How about 怎么样？suite n. 套房offer v. 给予；提供discount n. 折扣month n. 月really adv. 真的；确实；实际上near prep. 靠近；靠着all right 好；行；可以pay v. 付；支付；付款bill n. 账单pay the bill 结账；付款cash n. 现金；现款pay in cash 现金支付Part 5 Exercises 课后练习1. Read the following figures and se
23、ntences.朗读下列数字及句子。（1）11,12,13,14,15,16,17,18,19,20（2）What kind of room would you like, sir?（3）How would you like to pay your bill?（4）Would you like your steak rare?（5）Which would you prefer, green tea or black tea?（6）Will this table be all right?2. Listen to the short dialogues and fill in the blank
24、s.听下列对话填空。Dialogue 1Staff: _Guest: I like the table over there.Dialogue 2Staff: _Guest: Ill pay in cash.Dialogue 38Staff: _Guest: Double room.Dialogue 4Staff: _Guest: Green tea.Dialogue 5Staff: _Guest: At six.Dialogue 6Staff: _Guest: Good. Thank you.3. Translate the following sentences.翻译下列句子。（1）先生，
25、您想用哪种方式结账？（2）您喜欢什么类型的房间？（3）您想喝哪种果汁（juice）？（4）您想坐哪里？（5）Who would you like to speak to?（6）Where would you like to visit（参观）？Unit Six May I Make a Suggestion?第六单元 我能向您推荐一下吗？Part 3 Words and Phrases 词汇与短语hungry adj. 饥饿的lunch n. 午餐have lunch 吃午餐go vi. 去；离去go to 去Chinese adj. 中国的restaurant n. 餐馆；餐厅Chinese
26、 Restaurant 中餐厅second adj. 第二的floor n. （楼房的）层；地板different adj. 不同的dish n. 一盘菜；菜肴local adj. 当地的certainly adv. 当然；可以；没问题try n. 尝试delicious adj. 美味的speciality n. 特色菜肴；特产popular adj. 广为流传的beautiful adj. 美丽的worth adj. 值得（做）suggestion n. 建议make a suggestion 提出建议；推荐9comfortable adj. 舒服的；舒适的idea n. 主意have n
27、o idea 不知道tonight adv. 今晚sing v. 唱歌dance v. 跳舞KTV bar 卡拉 OK 厅Enjoy oneself! 玩得开心！Part 5 Exercises 课后练习1. Read the following words and sentences.朗读下列单词及句子。（1）first, second, third, fourth, fifth, sixth, seventh, eight, ninth, tenth.（2）Would you like to try this one? Its very good. （3）Its delicious. It
28、s our speciality.（4）Theyre very popular and worth a try.（5）Its very beautiful. We all like it very much.（6）May I make a suggestion?2. Listen to the short dialogues and fill in the blanks.听下列对话填空。Dialogue 1Guest: Does it taste good?Staff: Yes, its delicious._Dialogue 2 Guest: What kind of tea do you
29、have?Staff: _Dialogue 3 Guest: I have no idea about how to go there.Staff: _You can take Bus No. 3 to get there. Its not far away（不远）.Dialogue 4 Guest: Do you have any other facilities（其他设施）？Staff: Yes. _You may go to the fifth floor（去五楼）and have a look.Dialogue 5 Guest: The dish is very delicious.S
30、taff: Yes, _Dialogue 6 Guest: I need something to drink.Staff: _3. Translate the following sentences.翻译下列句子。（1）我能向您推荐一下吗？（2）这很有名，是我们的特色菜。（3）这间房间非常好，我们都很喜欢它。（4）这在中国很受欢迎，值得一试。（5）This is very popular with the Chinese.（6）Its very delicious. Hope youll enjoy it.（7）Its good in quality （质量） . Would you lik
31、e to try it?10Unit Seven Thank You Very Much!第七单元 谢谢您！Part 3 Words and Phrases 词汇与短语show vt. 出示；给看keep v. 拥有；保管rain v. 下雨bring v. 带来；拿来umbrella n. 雨伞information n. 信息doctor n. 医生；大夫see the doctor 看医生、看病care n. 照料；关怀Take care! 当心保重。grateful adj. 感激的be grateful to sb. 感激某人wet adj. 潮湿的mind v. 注意；小心step
32、 n. 脚步so adv. 如此；多么；非常kind adj. 亲切的，善良的a lot 很；非常stay vi. 停留；暂住choose vt. 选择My pleasure. 不用谢；不客气Youre welcome. 不用谢；不客气always adv. 总是；经常；永远service n. 服务mention vt. 提到；说起Part 5 Exercises 课后练习1. Read the following sentences.朗读下列句子。（1）Thank you very much.（2）Thank you very much for your information.（3）Yo
33、ure welcome.（4）Its my pleasure.（5）Im always at your service.2. Listen to the short dialogues and fill in the blanks.听下列对话填空。Dialogue 1Guest: Ill show you the room card.Staff: _Dialogue 2Guest: Here is the key（钥匙）.Staff: _Dialogue 311Guest: I have signed my name here.Staff: _Dialogue 4Guest: This is
34、my office number（办公室电话号码）. You can call me next Monday（下周一）.Staff: _Dialogue 5Guest: Thank you.Staff: _Dialogue 6Guest: The fried egg（煎鸡蛋）is good. Thank you.Staff: _Dialogue 7Guest: Youre too kind. We like your hotel very much.Staff: _Dialogue 8Guest: Thank you for your help.Staff: _3. Translate the
35、 following sentences.翻译下列句子。（1）谢谢您告诉我。（2）实在太感谢您了，再见。（3）别客气，随时为您服务。（4）不用谢，很高兴和您在一起。（5）Youre welcome.（6）Thank you very much for your help.（7）I feel grateful to you all.（8）Thank you for choosing our hotel.Unit Eight Hope to See You Again in Our Hotel.第八单元 期待您再次光临我们酒店。Part 3 Words and Phrases 词汇与短语home
36、adv. 家go home 回家hope v. 希望arrive vi. 到达arrive in 到达某地next adj. 下一个的Monday n. 星期一look forward to 期待；期盼dinner n. 正餐；晚餐expect vt. 希望；期待visit n. 参观；访问；光临leave vt. 离开pleasant adj. 令人愉快的；舒适的trip n. 旅行；航行；行程12give v. 给；送给best wishes 良好祝愿family n. 家庭；家人Bon Voyage. 祝旅途愉快。flight n. （飞机）航班；飞机的航程Happy landing.
37、祝平安着陆。Part 5 Exercises 课后练习1. Read the following words and sentences.朗读下列单词及句子。（1）Monday, Tuesday, Wednesday, Thursday, Friday, Saturday, Sunday.（2）We hope you have enjoyed your stay with us.（3）We hope you will visit here again soon.（4）We look forward to serving you at our hotel.（5）We expect to see
38、you again in our restaurant.（6）Have a pleasant trip home.（7）Bon Voyage.2. Listen to the short dialogues and fill in the blanks.听下列对话填空。Dialogue 1Guest: Im leaving this afternoon. Thank you.Staff: _Dialogue 2Guest: My husband（丈夫）and I are going home tomorrow morning.Staff: _Dialogue 3Guest: I really enjoyed my meal（用餐很开心）. Thank you.Staff: With pleasure. _Dialogue 4Guest: Im going to visit Shanghai this afternoon.Staff: _Dialogue 5Guest: My wife and I are goin
