1、is responsible for Organization training, and implementation, and check; 12, master workshops annual economic indicators of implementation, reporting to financial health on a regular basis; 13, is responsible for the daily oversight in the allocation and use of funds; 14, responsible for all Departm
2、ent statistics, collecting, sorting, reporting of accounting reports; 15, the company responsible for the supervision of the Treasury, including the “third grade“ library, a library of materials, products for regular inventory handling, sampling, storage monitoring, the picking work, and provide the
3、 inventory report, and make the appropriate accounting treatment; 16, responsible for waste and recycling, transportation and settlement; 17, is responsible for all product sales accounting functions; 18, responsible for the companys raw materials, auxiliary materials, account management; 19, is res
4、ponsible for the flow of control of all assets of the company, according to the changes in accounting treatment of fixed assets and assets to the departments responsible for clearing, settlement and asset monthly report submitted to the asset management section of the Finance Department of the compa
5、ny organized on a company-wide special inspection of asset management; 20, according to the companys business activities, monthly projects involved in the business activities of the company (including expenses, business management, cost control, cash flow, revenue, etc) financial analysis, provide a
6、 basis for decisions for the company, the business of the company responsible for monitoring, forecasting and risk analysis; 21, responsible for the settlement of transactions with the Bank; 22, is青海联通格尔木分公司GSM 网络优化工作方案2010-11-18目 录1 概述 .11.1 优化概述 .11.2 优化进度和时间安排 .11.3 优化目标 .11.4 项目组人员 .12 具体优化工作安排
7、.22.1 日常投诉和 DT、CQT 问题处理 .22.1.1 工作内容 22.1.2 工作要求 22.2 问题小区处理 .32.2.1 工作内容 32.2.2 TCH 拥塞小区处理 .32.2.3 高掉话小区处理 32.2.4 切换失败较高小区处理 42.3 天馈系统优化 .42.3.1 工作内容 42.3.2 工作要求 53 专题优化 .63.1 语音质量优化 .63.1.1 工作内容 63.1.2 工作要求 61 概述1.1 优化概述本次优化工作主要从网络覆盖、容量、干扰、指标、投诉等方面入手，同步开展网络优化。优先处理 KPI 指标差小区，尤其是话音分配失败次数较大的小区；提出话音业务
8、扩容需求；专题优化：语音质量优化；天馈系统优化，消除越区覆盖现象；后台定位硬件故障，进行更换；采集准确经纬度后对网络进行邻区优化，及网优人员的技能培训；处理网络日常投诉。 1.2 优化进度和时间安排格 尔 木 联 通 GSM重 点区 域 专 项 优 化 工 作 时 间 安 排 .xls1.3 优化目标地区 验收项目 现网值 基准值基准值（建议） 挑战值掉话率（不含切换） 0.65% 0.55% 0.4% 0.50%切换成功率 97.78% 97.90% 98.50% 98.00%TCH 拥塞率（不含切换） 0.25% 0.20% 0.10%SDCCH 拥塞率（不含切换） 0.07% 0.00%
9、 0.00%无线系统接通率 99.63% 99.70% 99.80%覆盖率 89.63% 92.00% 96% 93.50%掉话率 0.45% 0.40% 0.2% 0.35%切换成功率 97.57% 97. 80% 98% 97.85%格尔木话音质量 90.09% 92.00% 94% 93.00%MOS 3.55(均值 )峰值小于 1%1.4 项目组人员序号 所属单位 姓名 联系方式 邮箱1 冯亮 18609791046 2 李善平 18609791090 3格尔木联通 周新波 18609791030 is responsible for Organization training, an
10、d implementation, and check; 12, master workshops annual economic indicators of implementation, reporting to financial health on a regular basis; 13, is responsible for the daily oversight in the allocation and use of funds; 14, responsible for all Department statistics, collecting, sorting, reporti
11、ng of accounting reports; 15, the company responsible for the supervision of the Treasury, including the “third grade“ library, a library of materials, products for regular inventory handling, sampling, storage monitoring, the picking work, and provide the inventory report, and make the appropriate
12、accounting treatment; 16, responsible for waste and recycling, transportation and settlement; 17, is responsible for all product sales accounting functions; 18, responsible for the companys raw materials, auxiliary materials, account management; 19, is responsible for the flow of control of all asse
13、ts of the company, according to the changes in accounting treatment of fixed assets and assets to the departments responsible for clearing, settlement and asset monthly report submitted to the asset management section of the Finance Department of the company organized on a company-wide special inspe
14、ction of asset management; 20, according to the companys business activities, monthly projects involved in the business activities of the company (including expenses, business management, cost control, cash flow, revenue, etc) financial analysis, provide a basis for decisions for the company, the bu
15、siness of the company responsible for monitoring, forecasting and risk analysis; 21, responsible for the settlement of transactions with the Bank; 22, is4 白国峰 18603815721 5中兴文 锟 13007700545 W2 具体优化工作安排2.1 日常投诉和 DT、CQT 问题处理2.1.1 工作内容日常投诉和 DT、CQT 问题处理，是通过日常用户投诉和 DT、CQT 测试发现影响网络质量和用户感知的网络问题，有针对性的进行数据收集
16、和测试分析，消除网络故障，提升用户感知。日常投诉处理主要包括投诉的分拣、测试、回复。具体的问题分析定位与调整实施由问题小区处理人员完成.日常 DT 测试根据格尔木实际情况主要分如下区域进行测试：格尔木市区、格尔木湖区、格尔木油区、道路四部分区域进行测试。CQT 测试包括对重点路段进行短途 DT 测试，对重要场所、话务密集场所进行定点 CQT测试。根据格尔木实际选定购物中心、德胜商厦、西单商场、格尔木宾馆、水电宾馆、金轮宾馆、华星饭店、青冈宾馆、火车站、飞机场、盐湖酒店、天天好超市、家乐超市、九龙服装诚、石油小区、红盾宾馆、金帝宾馆、盐湖小区、等 12 个点作为 CQT 重点区域。(点分布少)2
17、.1.2 工作要求（1）日常投诉问题处理每日接收各种网络质量类投诉工单，通过对投诉点网络指标、设备运行状态、历史投诉数据等进行核查，初步判断该投诉的有效性。对于怀疑为用户原因造成的投诉列入暂不处理清单但需关注其后续情况。对有效的用户投诉进行分类，按照影响用户感知的覆盖、接续、保持、话音质量、数据速率等问题进行详细划分，确认投诉类别。（2）投诉问题分析及现场测试1) 根据投诉问题的具体分类和投诉点的指标告警信息、覆盖情况、近期投诉信息等，判断是否需要进行现场测试。2) 对需要进行现场测试的投诉，根据投诉工单描述和问题初步分析到具体问题点进行现场测试，确认实际网络问题。（3）投诉问题处理将问题初步
18、分析和现场测试情况汇总后提交问题小区处理人员进一步分析定位和处理，并根据需要对处理结果进行现场测试验证。对于需新增资源但暂时无法解决的问题，应汇总纳入后期规划。is responsible for Organization training, and implementation, and check; 12, master workshops annual economic indicators of implementation, reporting to financial health on a regular basis; 13, is responsible for the dai
19、ly oversight in the allocation and use of funds; 14, responsible for all Department statistics, collecting, sorting, reporting of accounting reports; 15, the company responsible for the supervision of the Treasury, including the “third grade“ library, a library of materials, products for regular inv
20、entory handling, sampling, storage monitoring, the picking work, and provide the inventory report, and make the appropriate accounting treatment; 16, responsible for waste and recycling, transportation and settlement; 17, is responsible for all product sales accounting functions; 18, responsible for
21、 the companys raw materials, auxiliary materials, account management; 19, is responsible for the flow of control of all assets of the company, according to the changes in accounting treatment of fixed assets and assets to the departments responsible for clearing, settlement and asset monthly report
22、submitted to the asset management section of the Finance Department of the company organized on a company-wide special inspection of asset management; 20, according to the companys business activities, monthly projects involved in the business activities of the company (including expenses, business
23、management, cost control, cash flow, revenue, etc) financial analysis, provide a basis for decisions for the company, the business of the company responsible for monitoring, forecasting and risk analysis; 21, responsible for the settlement of transactions with the Bank; 22, is（4）投诉问题回复投诉处理人员根据投诉问题处理
24、情况，及时向客服部门等反馈问题处理进程、回复结果处理结果，并完成投诉工单闭环。对于投诉回复内容具体包括实地测试电平值，分析问题解决方案等；对于用户投诉实地测试未发现异常情况的回复需要进行关注等。（5）周期性总结每周、月对日常投诉处理情况进行汇总总结。并输出汇总报告。2.2 问题小区处理2.2.1 工作内容对于网络中的整体指标，都是对全部网元的统计结果进行计算得出，从而知道对于个别指标比较差的小区，具体定义为绝对次数非常大的小区对于整个网络的指标影响非常的大。问题小区处理主要包括以下内容：网管中提取告警小区、网优平台提取质差小区（邻区同邻频、SDCCH 拥塞率高于 2%、TCH 掉话率高于 2%
25、、切换成功率低于 90%、无线系统接通率低于 90%） 、网管提取差小区（TCH 拥塞小区、高掉话小区、TCH 分配成功率差小区、切换成功率差小区、随机接入成功率差小区、零话务小区等） 。网管中提取告警小区的处理：如驻波比轻微、严重告警、PA 输出功率告警、基站闪断或断站等维护人员接到网管中心通知后第一时间内要进行相关处理；处理过程中维护人员必须准确定位缩短故障历时。1、 天馈系统调整与 DT 对比；根据 DT 测试结果如下基站天馈进行调整；基站名称 存在问题 处理措施 处理时间 处理人汽车站、红盾宾馆附近掉话弱覆盖区域，电平值低，同时切换较多，造成掉话的发生。调整基站小区的方位角，改善覆盖。
26、2010.12.04冯亮、文琨石油通讯站 D（市区）1 小区和2 小区天馈接反 基站天馈接反 天馈进行调整 2010.12.02冯亮、文琨大格勒乡（市区）1 小区和 3 小区天馈接反 基站天馈接反。 天馈进行调整 2010.12.02冯亮、文琨园艺场至科技园路段存在弱覆盖 覆盖较差周围客户群分布，调整园艺场 2 小区或科技园 3 小区的方位角，使其主瓣方向覆盖到该区域。2010.12.05冯亮、文琨格尔木 916 电台 1 小区越区覆盖 导致越区覆盖 天馈下倾角 2010.12.01冯亮、文琨联通大楼（市区）3 小区越区覆盖 导致越区覆盖 天馈下倾角 2010.12.01冯亮、文琨盐湖小区（市
27、区）3 小区越区覆盖 导致越区覆盖 天馈下倾角 2010.12.01冯亮、文琨红盾宾馆、汽车站、石油路段无主覆盖区 通话质量差此区域增加基站，解决路面弱覆盖和盲区2010.12.06冯亮、文琨2、 干扰解决基站名称 存在问题 处理措施 处理时间 处理人昆仑工程机械厂、铁路西社区附近掉话由于同频干扰导致的脱网掉话 修改此处频点，降低干扰 2010.11.30 河西农场和新乐村附近掉话由于弱覆盖导致的掉话。在此区域增加基站，以改善该区域道路覆盖 2010.12.05 建材厂(市区)1 小区和养路总段（市区）1 小区存在同频干扰语音质量很差 ，修改此处频点，降低干扰，提高语音质量。 2010.11.
28、25 白国峰自来水公司（市区）3小区和昆仑机械厂(市区)3 小区存在同频干扰2010.12.30 东出口收费站(市区)3小区和格尔木 916 电台（市区）2 小区存在同频干扰东出口收费站 3小区和格尔木916 电台 2 小区同频干扰，导致语音质量很差。修改此处频点，降低干扰，提高语音质量。 2010.11.30 is responsible for Organization training, and implementation, and check; 12, master workshops annual economic indicators of implementation, rep
29、orting to financial health on a regular basis; 13, is responsible for the daily oversight in the allocation and use of funds; 14, responsible for all Department statistics, collecting, sorting, reporting of accounting reports; 15, the company responsible for the supervision of the Treasury, includin
30、g the “third grade“ library, a library of materials, products for regular inventory handling, sampling, storage monitoring, the picking work, and provide the inventory report, and make the appropriate accounting treatment; 16, responsible for waste and recycling, transportation and settlement; 17, i
31、s responsible for all product sales accounting functions; 18, responsible for the companys raw materials, auxiliary materials, account management; 19, is responsible for the flow of control of all assets of the company, according to the changes in accounting treatment of fixed assets and assets to t
32、he departments responsible for clearing, settlement and asset monthly report submitted to the asset management section of the Finance Department of the company organized on a company-wide special inspection of asset management; 20, according to the companys business activities, monthly projects invo
33、lved in the business activities of the company (including expenses, business management, cost control, cash flow, revenue, etc) financial analysis, provide a basis for decisions for the company, the business of the company responsible for monitoring, forecasting and risk analysis; 21, responsible fo
34、r the settlement of transactions with the Bank; 22, is西农集团(市区)2 小区和汽车站（市区）3 小区、粮油储备库 3 小区和昆仑机械厂 3 小区存在同频干扰西农集团 2 小区和格尔木汽车站3 小区同频干扰，粮油储备库 3 小区和昆仑机械厂3 小区同频干扰，导致语音质量很差。检查频率，修改此处频点，降低干扰，提高语音质量。 2010.12.02 广电大厦(市区)3 小区和建兴巷（市区）2 小区存在同频干扰广电大厦 2 小区和格尔木建兴巷2 小区同频干扰，导致语音质量很差。修改此处频点，降低干扰，提高语音质量。 2010.12.01 2.2.
35、2 管中提取告警小区的处理网管中提取告警小区的处理：如驻波比轻微、严重告警、PA 输出功率告警、基站闪断或断站等维护人员接到网管中心通知后第一时间内要进行相关处理；处理过程中维护人员必须准确定位缩短故障历时。故障恢复后必须做好故障处理纪律、填写故障报告单形成闭环。2.2.3 TCH 拥塞小区处理可能原因 高话务 载频故障 干扰检查位置 话统（话务量） 话统（TCH 可用数） 话统（质量）解决措施 扩容，话务均衡 更换载频 排查干扰处理方案：在话统的统计点里，SD 拥塞是真的拥塞，TCH 的拥塞可能是假拥塞，需要查看话务量的大小，如果是真拥塞，解决办法有话务均衡，和扩容（扩载波，扩基站） ，如果
36、是假拥塞，比如载波故障，可以通过查看配置 TCH 数目和可用 TCH 数目来确定，如果有干扰，那么排查干扰来解决。2.2.4 高掉话小区处理可能原因 邻区和切换 载频故障 干扰 上下行不平衡覆盖检查位置 切换导致掉话话统（TCH可用数）话统（质量） 上下行电平，质量话统TA测量解决措施 修改参数 更换载频 排查干扰 修改参数 控制覆盖处理方案：是否覆盖不足，或者超远覆盖，测试或取 TA 测量，控制覆盖：调整俯仰角，载频发射功率等；对于干扰测试是否频点干扰、控制干扰条件、上行直放站干扰，对于干扰可以尝试关闭干扰源观察；邻区是否完整、合理，边缘切换门限等掉话原因测量。是 A 接口清除、无线链路超时
37、还是 T200 超时等。适当调节 SACCH 复帧数/无线链路失效计数器、 T200。检查T3109、T8 、T3121、T3103 关系。2.2.5 无线系统接通率低于 90%小区处理2.2.6 邻区同邻频小区处理2.2.7 切换失败较高小区处理可能原因目标小区拥塞硬件故障干扰 时钟故障邻区信息错误同频同BSIC电平差外部干扰上下行不平衡参数极端检查位置话统 告警台MAPINFO 告警台LMT MAPINFO DT数据扫频话统 检查参数解决措施扩容 更换硬件修改频点检查时钟传输修改信息修改频点或BSIC修改参数处理干扰调整平衡修改参数处理方案：检查邻区信息是否与其小区信息配置一致、同 BCC
38、H 同 BSIC 复用过近、上下行干扰，现场测试及观察空闲干扰带，载频性能测量、邻区不合理以及边缘门限、层间、PBGT 门限不合理；候选小区电平过小，直接重试电平过小。 2.3 天馈系统优化2.3.1 工作内容（1 ） 天馈系统优化，是通过对日常投诉、指标和告警监控、日常 DT、CQT 测试以及MR 数据的分析结果，对天馈系统的挂高、方向角、俯仰角以及天馈线部分的隐性故障等进行优化调整，逐步改善无线网络环境，降低网内干扰，提升网络服务质量。is responsible for Organization training, and implementation, and check; 12, m
39、aster workshops annual economic indicators of implementation, reporting to financial health on a regular basis; 13, is responsible for the daily oversight in the allocation and use of funds; 14, responsible for all Department statistics, collecting, sorting, reporting of accounting reports; 15, the
40、company responsible for the supervision of the Treasury, including the “third grade“ library, a library of materials, products for regular inventory handling, sampling, storage monitoring, the picking work, and provide the inventory report, and make the appropriate accounting treatment; 16, responsi
41、ble for waste and recycling, transportation and settlement; 17, is responsible for all product sales accounting functions; 18, responsible for the companys raw materials, auxiliary materials, account management; 19, is responsible for the flow of control of all assets of the company, according to th
42、e changes in accounting treatment of fixed assets and assets to the departments responsible for clearing, settlement and asset monthly report submitted to the asset management section of the Finance Department of the company organized on a company-wide special inspection of asset management; 20, acc
43、ording to the companys business activities, monthly projects involved in the business activities of the company (including expenses, business management, cost control, cash flow, revenue, etc) financial analysis, provide a basis for decisions for the company, the business of the company responsible
44、for monitoring, forecasting and risk analysis; 21, responsible for the settlement of transactions with the Bank; 22, is（2 ） 天馈系统的优化工作主要从天线挂高调整、天线方位角度调整、天线下倾角度调整、天线移位、更换天线、查找天馈线隐性故障（收发参数不一致导致上下行不平衡、驻波比增高、回波损耗变小、前后比异常）等工作着手开展。（3 ） 天馈系统的优化对象包括：天线挂高、天线方向、天线下倾角、天线架设位置等。（4 ） 日常优化人员在进行天馈系统优化时可根据产生问题的原因进行相应
45、的调整，调整结束后要有被调整小区的指标前后对比、DT 与 CQT 数据前后对比、覆盖区域内的用户投诉前后对比、MR 数据的前后对比，以判断问题是否完全解决。（5 ） 天馈系统优化主要涉及三类工作：方位角调整、俯仰角调整等一般调整（网优人员实施） 、挂高调整、天线移位、更换天线、隐性故障处理等复杂调整（网优人员配合维护人员实施） 、测试验证。（6 ） 天馈系统优化包括了所有投诉处理、问题小区处理、无线资源调整等涉及的天馈调整工作。2.3.2 工作要求（1 ） 接收调整工单：天馈系统优化包括了所有日常投诉与 DT、CQT 问题处理、问题小区处理、无线资源调整、日常 MR 数据分析，以及天馈系统检查
46、等涉及的天馈调整工作。天馈系统优化人员接收天馈调整工单，整理相关信息。（2 ） 调整实施：按照天馈整治的相关规范对天馈系统实施优化调整。调整中必须如实记录调整前后的数据信息，特别是对方位角、下倾角、挂高、型号、位置、平台、是否 GSM 网络 900M/1800M 共天馈，是否 GSM 网络与 WCDMA 或CDMA 网络共天馈等信息在工单中进行反馈，以作为基础数据库更新的依据。（3 ） 优化效果验证：天馈系统优化方案实施后，优化人员通过实地 DT、CQT 测试、性能指标分析、MR 数据分析、用户投诉回访等手段对优化效果进行验证。确实解决了相关网络问题并符合天馈整治的规范要求视为处理完毕，否则须
47、继续调整。3 专题优化3.1 语音质量优化3.1.1 工作内容集中解决用户投诉强烈的话音质量问题，包括单通、串话、回声、杂音、断续等，提高用户感知度。根据用户分布、话务分布、重要客户分布、用户投诉热点及市场推广重点区域确定优化范围和对象。3.1.2 工作要求（1 ） DT（含 MOS）测试。通过 DT 测试，定位话音质量不量区域（Rx_Qual4 及MOS2.8 的区域）（2 ） 语音质量投诉收集。对语音质量（单通、串话、回声、杂音、断续）的数量及分布进行 GIS 分析。（3 ） 分析。结合 DT 测试的覆盖、Rx_Qual 进分析。杂音和断续可能由于覆盖弱、同邻频干扰、切换参数设置不合理、外
48、部干扰或硬件问题引起。通过 Rx_Level 判断覆盖情况；通过对比主、邻小区频点及其接受电平判断是否存在同邻频干扰；通过切换时的 Rx_Qual 判断切换方式及切换参数，通过对比 RxLevel 及 Rx_Qual 可判断是否存在外部干扰，通过 Rx_Level、频点判断无明显问题且 RxQual、MOS 较差建议对硬件进行检查。（4 ） 对单通、串音、回声等语音质量问题，需与交换专业共同定位问题，制定解决方案并实施。（5 ） 评估。优化实施完成后，采集测试及投诉数据进行评估。对于利用优化无法解决覆盖问题的区域应及时提出扩容或调整建议。（6 ） 语音质量优化实施完成后，应提交总结报告。is
49、responsible for Organization training, and implementation, and check; 12, master workshops annual economic indicators of implementation, reporting to financial health on a regular basis; 13, is responsible for the daily oversight in the allocation and use of funds; 14, responsible for all Department statistics, collecting, sorting, reporting of accounting reports; 15, the company responsible for the supervision of the Treasury, incl
