1、 HP ProLiant DL580 G7 Server Maintenance and Service Guide Part Number 595655-002 July 2010 (Second Edition) Copyright 2010 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth i
2、n the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein. Microsoft, Windows, Windows Server 2003, and Windows NT are U.
3、S. registered trademarks of Microsoft Corporation. Intel and Xeon are trademarks of Intel Corporation in the U.S. and other countries. Intended audience This guide is for an experienced service technician. HP assumes you are qualified in the servicing of computer equipment and trained in recognizing
4、 hazards in products with hazardous energy levels and are familiar with weight and stability precautions for rack installations. Contents Customer self repair 5 Parts only warranty service . 5 Illustrated parts catalog . 16 Mechanical components . 16 System components . 20 Removal and replacement pr
5、ocedures . 25 Required tools . 25 Safety considerations . 25 Preventing electrostatic discharge 25 Server warnings and cautions . 25 Preparation procedures 26 Power down the server . 26 Extend the server from the rack 27 Remove the server from the rack 28 Remove the access panel 28 Remove the proces
6、sor memory drawer . 29 Remove the SPI board 30 SAS/SATA hard drive 31 Heatsink . 32 Processor . 34 Memory cartridge . 40 DIMMs . 43 Power supply blank . 46 Hot-plug power supply . 46 Systems Insight Display assembly 47 Fan . 48 Fan louver 49 I/O expansion board 49 DVD-ROM drive 51 Solid state drive
7、52 Expansion slot cover 53 Non-hot-plug expansion board 53 Battery-backed write cache procedures 54 Removing the BBWC cache module . 55 Removing the BBWC battery pack . 56 Recovering data from the battery-backed write cache . 56 Flash-backed write cache procedures . 57 Removing the FBWC cache module
8、 . 57 Removing the FBWC capacitor pack 59 Battery . 60 System board . 61 SAS backplane . 68 Power supply backplane 68 HP Trusted Platform Module 69 Diagnostic tools 70 Troubleshooting resources 70 SmartStart software . 70 SmartStart Scripting Toolkit . 71 HP Insight Remote Support software . 71 Opti
9、on ROM Configuration for Arrays . 71 HP ROM-Based Setup Utility . 72 ROMPaq utility 72 Integrated Management Log . 72 Insight Lights-Out 3 technology 73 Automatic Server Recovery . 73 HP Systems Insight Manager . 74 HP Insight Diagnostics 74 HP Insight Diagnostics survey functionality 74 Remote supp
10、ort and analysis tools . 74 HP Insight Remote Support software . 74 USB support . 75 Component identification . 76 Front panel components . 76 Front panel LEDs and buttons 77 Systems Insight Display 78 Rear panel components 79 Rear panel LEDs and buttons . 80 Power supply LED 81 System board compone
11、nts 82 System maintenance switch . 83 SPI board components . 84 I/O expansion board components . 85 Processors and memory cartridges . 86 DIMM slot locations . 87 Device numbers 87 Hard drive LEDs 88 Hard drive LED combinations 88 Battery pack LEDs 89 FBWC module LEDs . 91 Fan locations 92 Power sup
12、ply backplane components . 92 Cabling . 94 DVD-ROM drive cabling . 94 Specifications . 95 Environmental specifications . 95 Server specifications 95 Acronyms and abbreviations 97 Index . 99 Customer self repair 5 Customer self repair HP products are designed with many Customer Self Repair (CSR) part
13、s to minimize repair time and allow for greater flexibility in performing defective parts replacement. If during the diagnosis period HP (or HP service providers or service partners) identifies that the repair can be accomplished by the use of a CSR part, HP will ship that part directly to you for r
14、eplacement. There are two categories of CSR parts: MandatoryParts for which customer self repair is mandatory. If you request HP to replace these parts, you will be charged for the travel and labor costs of this service. OptionalParts for which customer self repair is optional. These parts are also
15、designed for customer self repair. If, however, you require that HP replace them for you, there may or may not be additional charges, depending on the type of warranty service designated for your product. NOTE: Some HP parts are not designed for customer self repair. In order to satisfy the customer
16、 warranty, HP requires that an authorized service provider replace the part. These parts are identified as “No“ in the Illustrated Parts Catalog. Based on availability and where geography permits, CSR parts will be shipped for next business day delivery. Same day or four-hour delivery may be offered
17、 at an additional charge where geography permits. If assistance is required, you can call the HP Technical Support Center and a technician will help you over the telephone. HP specifies in the materials shipped with a replacement CSR part whether a defective part must be returned to HP. In cases whe
18、re it is required to return the defective part to HP, you must ship the defective part back to HP within a defined period of time, normally five (5) business days. The defective part must be returned with the associated documentation in the provided shipping material. Failure to return the defective
19、 part may result in HP billing you for the replacement. With a customer self repair, HP will pay all shipping and part return costs and determine the courier/carrier to be used. For more information about HPs Customer Self Repair program, contact your local service provider. For the North American p
20、rogram, refer to the HP website (http:/ Parts only warranty service Your HP Limited Warranty may include a parts only warranty service. Under the terms of parts only warranty service, HP will provide replacement parts free of charge. For parts only warranty service, CSR part replacement is mandatory
21、. If you request HP to replace these parts, you will be charged for the travel and labor costs of this service. Rparation par le client (CSR) Les produits HP comportent de nombreuses pices CSR (Customer Self Repair = rparation par le client) afin de minimiser les dlais de rparation et faciliter le r
22、emplacement des pices dfectueuses. Si pendant la priode de diagnostic, HP (ou ses partenaires ou mainteneurs agrs) dtermine que la rparation peut tre effectue laide dune pice CSR, HP vous lenvoie directement. Il existe deux catgories de pices CSR: Customer self repair 6 Obligatoire - Pices pour lesq
23、uelles la rparation par le client est obligatoire. Si vous demandez HP de remplacer ces pices, les cots de dplacement et main duvre du service vous seront facturs. Facultatif - Pices pour lesquelles la rparation par le client est facultative. Ces pices sont galement conues pour permettre au client d
24、effectuer lui-mme la rparation. Toutefois, si vous demandez HP de remplacer ces pices, lintervention peut ou non vous tre facture, selon le type de garantie applicable votre produit. REMARQUE: Certaines pices HP ne sont pas conues pour permettre au client deffectuer lui-mme la rparation. Pour que la
25、 garantie puisse sappliquer, HP exige que le remplacement de la pice soit effectu par un Mainteneur Agr. Ces pices sont identifies par la mention “Non“ dans le Catalogue illustr. Les pices CSR sont livres le jour ouvr suivant, dans la limite des stocks disponibles et selon votre situation gographiqu
26、e. Si votre situation gographique le permet et que vous demandez une livraison le jour mme ou dans les 4 heures, celle-ci vous sera facture. Pour bnficier dune assistance tlphonique, appelez le Centre dassistance technique HP. Dans les documents envoys avec la pice de rechange CSR, HP prcise sil est
27、 ncessaire de lui retourner la pice dfectueuse. Si cest le cas, vous devez le faire dans le dlai indiqu, gnralement cinq (5) jours ouvrs. La pice et sa documentation doivent tre retournes dans lemballage fourni. Si vous ne retournez pas la pice dfectueuse, HP se rserve le droit de vous facturer les
28、cots de remplacement. Dans le cas dune pice CSR, HP supporte lensemble des frais dexpdition et de retour, et dtermine la socit de courses ou le transporteur utiliser. Pour plus dinformations sur le programme CSR de HP, contactez votre Mainteneur Agre local. Pour plus dinformations sur ce programme e
29、n Amrique du Nord, consultez le site Web HP (http:/ Service de garantie “pices seules“ Votre garantie limite HP peut inclure un service de garantie “pices seules“. Dans ce cas, les pices de rechange fournies par HP ne sont pas factures. Dans le cadre de ce service, la rparation des pices CSR par le
30、client est obligatoire. Si vous demandez HP de remplacer ces pices, les cots de dplacement et main duvre du service vous seront facturs. Riparazione da parte del cliente Per abbreviare i tempi di riparazione e garantire una maggiore flessibilit nella sostituzione di parti difettose, i prodotti HP so
31、no realizzati con numerosi componenti che possono essere riparati direttamente dal cliente (CSR, Customer Self Repair). Se in fase di diagnostica HP (o un centro di servizi o di assistenza HP) identifica il guasto come riparabile mediante un ricambio CSR, HP lo spedir direttamente al cliente per la
32、sostituzione. Vi sono due categorie di parti CSR: Obbligatorie Parti che devono essere necessariamente riparate dal cliente. Se il cliente ne affida la riparazione ad HP, deve sostenere le spese di spedizione e di manodopera per il servizio. Opzionali Parti la cui riparazione da parte del cliente fa
33、coltativa. Si tratta comunque di componenti progettati per questo scopo. Se tuttavia il cliente ne richiede la sostituzione ad HP, potrebbe dover sostenere spese addizionali a seconda del tipo di garanzia previsto per il prodotto. Customer self repair 7 NOTA: alcuni componenti HP non sono progettati
34、 per la riparazione da parte del cliente. Per rispettare la garanzia, HP richiede che queste parti siano sostituite da un centro di assistenza autorizzato. Tali parti sono identificate da un “No“ nel Catalogo illustrato dei componenti. In base alla disponibilit e alla localit geografica, le parti CS
35、R vengono spedite con consegna entro il giorno lavorativo seguente. La consegna nel giorno stesso o entro quattro ore offerta con un supplemento di costo solo in alcune zone. In caso di necessit si pu richiedere lassistenza telefonica di un addetto del centro di supporto tecnico HP. Nel materiale fo
36、rnito con una parte di ricambio CSR, HP specifica se il cliente deve restituire dei componenti. Qualora sia richiesta la resa ad HP del componente difettoso, lo si deve spedire ad HP entro un determinato periodo di tempo, generalmente cinque (5) giorni lavorativi. Il componente difettoso deve essere
37、 restituito con la documentazione associata nellimballo di spedizione fornito. La mancata restituzione del componente pu comportare la fatturazione del ricambio da parte di HP. Nel caso di riparazione da parte del cliente, HP sostiene tutte le spese di spedizione e resa e sceglie il corriere/vettore
38、 da utilizzare. Per ulteriori informazioni sul programma CSR di HP contattare il centro di assistenza di zona. Per il programma in Nord America fare riferimento al sito Web HP (http:/ Servizio di garanzia per i soli componenti La garanzia limitata HP pu includere un servizio di garanzia per i soli c
39、omponenti. Nei termini di garanzia del servizio per i soli componenti, HP fornir gratuitamente le parti di ricambio. Per il servizio di garanzia per i soli componenti obbligatoria la formula CSR che prevede la riparazione da parte del cliente. Se il cliente invece richiede la sostituzione ad HP, dov
40、r sostenere le spese di spedizione e di manodopera per il servizio. Customer Self Repair HP Produkte enthalten viele CSR-Teile (Customer Self Repair), um Reparaturzeiten zu minimieren und hhere Flexibilitt beim Austausch defekter Bauteile zu ermglichen. Wenn HP (oder ein HP Servicepartner) bei der D
41、iagnose feststellt, dass das Produkt mithilfe eines CSR-Teils repariert werden kann, sendet Ihnen HP dieses Bauteil zum Austausch direkt zu. CSR-Teile werden in zwei Kategorien unterteilt: Zwingend Teile, fr die das Customer Self Repair-Verfahren zwingend vorgegeben ist. Wenn Sie den Austausch diese
42、r Teile von HP vornehmen lassen, werden Ihnen die Anfahrt- und Arbeitskosten fr diesen Service berechnet. Optional Teile, fr die das Customer Self Repair-Verfahren optional ist. Diese Teile sind auch fr Customer Self Repair ausgelegt. Wenn Sie jedoch den Austausch dieser Teile von HP vornehmen lasse
43、n mchten, knnen bei diesem Service je nach den fr Ihr Produkt vorgesehenen Garantiebedingungen zustzliche Kosten anfallen. HINWEIS: Einige Teile sind nicht fr Customer Self Repair ausgelegt. Um den Garantieanspruch des Kunden zu erfllen, muss das Teil von einem HP Servicepartner ersetzt werden. Im i
44、llustrierten Teilekatalog sind diese Teile mit No“ bzw. Nein“ gekennzeichnet. CSR-Teile werden abhngig von der Verfgbarkeit und vom Lieferziel am folgenden Geschftstag geliefert. Fr bestimmte Standorte ist eine Lieferung am selben Tag oder innerhalb von vier Stunden gegen einen Aufpreis verfgbar. We
45、nn Sie Hilfe bentigen, knnen Sie das HP technische Support Center Customer self repair 8 anrufen und sich von einem Mitarbeiter per Telefon helfen lassen. Den Materialien, die mit einem CSR-Ersatzteil geliefert werden, knnen Sie entnehmen, ob das defekte Teil an HP zurckgeschickt werden muss. Wenn e
46、s erforderlich ist, das defekte Teil an HP zurckzuschicken, mssen Sie dies innerhalb eines vorgegebenen Zeitraums tun, in der Regel innerhalb von fnf (5) Geschftstagen. Das defekte Teil muss mit der zugehrigen Dokumentation in der Verpackung zurckgeschickt werden, die im Lieferumfang enthalten ist.
47、Wenn Sie das defekte Teil nicht zurckschicken, kann HP Ihnen das Ersatzteil in Rechnung stellen. Im Falle von Customer Self Repair kommt HP fr alle Kosten fr die Lieferung und Rcksendung auf und bestimmt den Kurier-/Frachtdienst. Weitere Informationen ber das HP Customer Self Repair Programm erhalte
48、n Sie von Ihrem Servicepartner vor Ort. Informationen ber das CSR-Programm in Nordamerika finden Sie auf der HP Website unter (http:/ Parts-only Warranty Service (Garantieservice ausschlielich fr Teile) Ihre HP Garantie umfasst mglicherweise einen Parts-only Warranty Service (Garantieservice ausschlielich fr Teile). Gem den Bestimmungen des Parts-only Warranty Service stellt HP Ersatzteile kostenlos zur Verfgung. Fr den Parts-only Warranty Service ist das CSR-Verfahren zwingend vorgegeben. Wenn Sie den Austausch dieser Teile von HP vornehmen lassen, werden Ihnen die Anfahrt- und Ar
