1、1Module 1Wordlistattend Flexitime Networking Shift workCompany Freelance Part-time SocialisingConsultancy Group Produce Specialise inControl In charge of Report to SuccessDeal with Involved in Responsible for TeleworkingDepartment Job-sharing Run tempingExpressionsDo you two know each other already?
2、Have you always lived in?How do you do?How do you know him?I deal with I specialise in I usually report to .I work for Id like to introduce you to Im in charge of Im involved in .Im responsible for Is that something you might be interested in. ?Is this your first time at .?May i join you?Nice to mee
3、t you .Pleased to meet you too.So have you enjoyed .?We were both at XXX together.Weve spoken on the phone a few times.Would you like a ?Yes,it was very interesting.Youre a colleague of, arent you?2Module 2WordlistBranch Headquarters Promotion Take part inCall centre Holding company Recognition Take
4、 seriouslyCash bonus Manufacturing Research and developmentTake with a pinch of saltCorporation Parental leaveDistribution centre Pension Reward TrademarkDivision Perks Subsidiary TurnoverFlexible Plant Take care WarehouseFound (a company) Position Take onExpressionsPresentingGood morning and thanks
5、 for coming.Today Id like to tell you about If you have any questions ,ill be happy to answer them at the end.In my brief presentation well begin by looking at .First of all theres ./and finally theres Then ill give an overview ofOk, lets move on to look at .One thing id like to talk about Take a lo
6、ok at this chart,which showsHere you can see Finally, id like to talk aboutSo that brings me to the end of my presentation.Thanks for listening.Are there any questions?Module 3WordlistBranch out Franchise Luggage Sole traderCharge Franchisor/franchisee Online database SubscriptionConcept Partnership
7、 TrademarkEntrepreneur Grant (a licence) Profit margin Trade nameEntrepreneurial spirit Growth Run (a company/business)VentureInvestFee Launch Set up3ExpressionsCall me on .Can i help you?Can i take a message?Could i ask whos calling?Could you call me back?Could you give me your mobile number?Hello,
8、 this is a message for Id be very grateful if youd return my call .Ill be in the office tomorrow.Ill call you back in about an hour.Ill have to check with another presenter.Its P for parisIts with regard to .Let me read that back to you.So thats M as in Madrid .So thats two in the afternoon.Sorry, l
9、et me check.The reason Im calling is that .You can email me at You can get me any time betweenModule 4WordlistBanners Internet advertising Newspaper adverts Search engineBrochures Link Objectives spamExpectation Mailshots Promotion Tv commercialsIncentives Marketing Sample Word of mouthExpressionsAl
10、so remember that Before we finish dont forget Can i borrow your expertise in something?Can you give this priority because they need it as soon as possible?Feel free to call me if you have any questions.Id like you to be in charge of all of it.Ill need a report on this with your findings and your rec
11、ommendations.Its a good idea to .Ive asked you because.Ive got a job here that will really interest youLet me know how its going once a week,please.My third tip is (never) toOne thing you might want to think about is4So, lets go through this one more time to check its clear.The deadline for this is
12、next Thursday .The first thing is to.What are you going to do?What might be better is toYou can do this by Youve done a great job on this!Module 5Word listAttend a meeting Hold a meeting Reach an agreement Set the agendaCommission Installation Run a meeting Take the minutesGive a presentation Move o
13、n (to the next point)See your pointGo along(with you)ExpressionsCan i just come in here?Do we all agree?Have we reached an agreement on this?How do you feel about that idea?I agree/disagree.I see your point ,but.I suggest we move on to the next item on the agenda.Id go along with you there.Id like t
14、o know more aboutId like to suggest that we shouldIm sorry ,but i just cant agree with you there.It seems to me that Lets move onSorry, but i dont quite follow you.What do you think?Why dont we.Would you mind telling us a little more about.?yes, but5Module 6WordlistAddress Dismiss Lay off SaveEmail
15、Document Link SendAttach Email Log on to SenderBack up Employ Make redundant Shut downBreak File Mouse Take someone onButton Fire Recruit Take voluntary redundancyCheck Fire off RegisterClick on Give notice Reply TypeComputer Hire Resign UsernameCopy Icon Restart Walk outDelete Inbox Sack websiteExp
16、ressionsId be grateful ifIm afraid.Please give meThe reason isWe appreciateWhy dont you?With regard to.Would all staff note.Would you like me to Module 7WordlistAir Cold calling Jolly (informal) Sales pitchBoring Door to door selling Myth VariedBuzz Repetitive Well-paidChallenging Frustrating respon
17、sibleExpressionsAs an interesting alternative, you might wish to considerFurther to your request.I know its proved much more popular than .I look forward to hearing from you.Id like to mention that i can alsoIs there anything i can help you with at the moment?It has the following featuresIts a huge
18、improvement on.6I was wondering if youd mind answering a few questions about I would suggest a prompt decisionPerhaps Could be useful?Please consider this possibility and note Please note Shall i put you down for .?So is Something you might be interested in?Thank you for your orderWhat did you have
19、in mind exactly?Module 8WordlistAchieve results Databases Joint responsibility PresentationAction Duration Key factors RoleAvoid interruption Effective Lead a project Single userCoach Enroll Leader SpreadsheetsComplaint Face-to-face training Meet objectives Strengthen/maintain the teamCourse Negotia
20、tingCross-cultural awarenessFormulate a response Networkpowerpoint Team buildingExpressionsAnother good reason is.I dont think.Its great because One advantage is that.One argument against that idea is.One big disadvantage with that is.The other thing(reason) is that.The problem is that.Youre right b
21、ut i also think 7Module 9Wordlist(on)hold Displays Odour Subjuct lineAroma Distinguish(a brand) Put through SuitAttachment Quality assurance turnoverBear (with someone) Fragrance Scent Unavailableinbox Slogan UrgentBrand Jingle Smell VoicemailCapitals Luxury Spam WhiffConsumers Obsession Speech reco
22、gnition technologyExpressionsAll of our operators are currently unavailable to answer your call.Can i call you back?Can i take your name, please?Can you bear with me a second?Could you connect me/put me through to?Do you mind if we put the meeting back to Tuesday?Hold on a moment.Im just going to pu
23、t you on hold.Im just looking his number up on the computer.Im just putting you on hold for a moment.Let me call you back later.Let me read that back to you.One moment, please.Please hold.Sorry, hes tied up with something at the moment. Can i help?Sorry, the battery on my mobile is about to run out.
24、Well bring the schedule forward by a week.When would be convenient for you?When would suit you?Module 10WordlistAchieve success In time Out of time Set targetsAhead of schedule Learn a great deal Over budget Succeed in businessBehind schedule Miss opportunities Plan a strategy Under budgetDevelop an
25、 understandingOn schedule Recognise weaknesses Within budgetOn time8ExpressionsGood idea./i agree.If i were you, id .If we do / did it will /would .Im not so sure. /i dont think itll work.Itd have the advantage of .I was wondering if we Lets start by.My other idea is to One alternative is to.One sol
26、ution would be to .On the other hand ./ the disadvantage might beThe main problem is.The main thing is to find a solution.We can worry about . Later.What are our options?What if we were ?/would it make any difference if?What would happen if we ?/how about if .?Module 11WordlistAscend/ascent Descend/
27、descent Go down MiddlemenBreak-even total Disparity Go up OverheadsChange hands Factor Gross domestic productPeakCharities Fluctuate/fluctuation Increase RiseCrashDecline Level out SoarDecrease Freight Mark-upExpressionsAnother reason forAs a result ofDue to the fact thatIn response to your inquiry
28、about At present the company seems to be performing well / badlyOn the one hand .but on the other .One advantage / disadvantage is that One other thing to consider is Despite . I would still suggest that .Overall, i would strongly recommend that.The fact that . Makes this a good /poor investment opp
29、ortunity.9Module 12WordlistCase LitigationCourt ProsecuteDefence RightsJudge SueLawyer trademarkExpressionsCan you explain what you mean?Could you Repeat that? / say that again?Do you mind if i answer that at the end?I cant really comment on Id like to come back to that point later on if thats ok.I just need to check with someone first.Im afraid Im unable to answer it at the moment Let me get back to you on that.Sorry, i didnt . Hear you. / catch that.Sorry, i didnt understand the question.Sorry i dont follow you.Thank you for asking that.Thats a good question.
