1、HI GuestSerSM_Cover FA 8/22/06 4:03 PM Page 1 C M Y CM MY CY CMY KGlossary9,4 Reservations D6= Front Office Guest Relations 2 Guest Service Centre )$ Business Centre $ Concierge / Mail / Shop / Kiosk / Shoe Cleaning 1 =/3+ FI 1.2M L.?Q 1.10 wpl$ 81 1.10A 24+?p9 1.10B Ah( 1.10C LJ7NR(% 1.10D OK 2 oPu
2、 88 2.1 Gr 2.2 ;d8X 2.3 #C ,iI 2.4 5aUU!yYt 4.9 4.10 8+8G 4.11 N/A 5 %ZW 106 5.1 5T 5.2 XH 5.3 XH 5.4 2M 5.5 5.6 3 5.7 J=L9V 5.8 %ZI 5.9 ZZR 5.10 . B 6.16 Ks 6.17 0 6.18 Na6 6.19 r fa6 6.20 BA 6.21 nq?h 6.22 nq0 6.23 x#;L , +b A424l H b A ! O HW =r b T : cV Z bYV: Z : c Z + yz:c Q Z b FD017 U: 5b FD
3、018 Z b T 1 L T$ h Z F i db 1.2 - s 1.2-4 FD019 4 u u b AM Z #X Z / Zb T Z /W Z 4B n 6) Zb FD020 T Q BW14 b FD021 WN Z 5 7d gh4b Z V: 5 S:V U sNb FD02 7 # HWb FD023 k Z 8W| L N 53 Wb V 5 W| Z i o N 5 3 | bp m 5 5 Z i yb VC 5n s S=S = 5b FD024 :)_ Z d y 7 mb FD025 Z 4 b FD026 H1 Z b FD027 :10s = Z Wb
4、 T Z HW V Z B aZi4 n b v$ *bW!z H Y Z b 1.2D L_ FD028 1L_Ai Z = mb FD029 Y |L_ri r HV Ub 1.2E v8 FD030 vbBf - B0 pv b“Nb Ob 1.2 - s 1.2-5 1.2F FD031 T V 4 -!z: 5b FD032 | S M C = Z b FD03 vO =r Z 4 n b FD034 r Z d #b FD035 Z d # ! b FD036 va0W# LS Ub 1.2G y FD037 Br V U jb FD038 P1-914r 75b FD039 _
5、Z1“5 r24l H = T1 “b FD040 Z | s+Y ji24l H = s +Y 5/ 6)/ “b FD041 7? ?24l H V+Y? y b FD042 A U b# U J b FD043 P y b FD04 H UXv Z +Y1 p!Wb FD045 y T Z !z Z 4 nqi#HY Z W! f b FD046 - Z y : | Z 5iA:Vb FD047 Z 1V U 5ii 0b FD048 _ Z 221 y # 7 YRb FD049 f V/2|b 5 V 1p| HWw/4b 1.2 - s 1.2-6 # H Z V U (7 “ j
6、iq“ Z b Z Z 4W m/ 5 H - g Z M1 = b V 3Q Z b 1.2H FD050 l b#S Nb S4: Z b 1.2I BQ FD051 1 ! W H4 b FD052 b: c Z ini_ Z 5Trb | - Z P Fb FD073 |VV3sb A | mb Z Y| V Es= HWV3sb FD074 muk Z V “b 1.2 - s 1.2-8 FD075 Z kbqC =b _ Z 7 H) q a ub FD076 Z Lnb Vk f o k b $p FD07 Z k “1qibB Z ZLb FD078 Z YiQ b Z 1T
7、R ZL u/B “=b Z 1 /? _b FD079 ) Z / o - ) ?bp FD080 Z 4 b Z V B y H;i 4 i Z Yb Z _ E p “b FD081 4 Z # nb | 7 Z Yi Q b A v$ b | 7 Z b /? q b / A HWV aY f j HWb 1.2 - s 1.2-9 1.2N y | FD082 T Z 4 y|/ | / A Z 7?4 -5l H| Y5uk: # FV 1 y| V Z / Z b T E V LV Z / !z Y5uk:A4 -5l Hb - L Z Pb Z 1 p % Zb - ub !9
8、? COLbtbO0v3 s 7b A “d Z #EV b k: ? = Z 9 ? AZb A P=“v y|/ | b vM1 nb q Z & ln Vb y|/ | BQb - b !9=“vi b#S T y| Pb y|/ | l Z 7B?7b 0|& Z k: Z 7B?7b FD083 4 S Nb FD084 l)ASb FD085 /F 5 a !9k y k 5/. y kS M Uk l“ k l“? O 1.2 - s 1.2-10 1.2O | 7 -? = Z 4/ “ FD086 V )v k mb Z V )v - ) k mb T v Z k5 Vyp
9、Z :)b FD087 7 Z 1b 1.3_ Z1“ s 1.3-1 1.3 _ Z1“ _ ZaS u 1.3A 1.3B 1.3_ Z1“ s 1.3-2 1.3A GR01 vA)bBf_ Z1“ TZL HW |T HWB ?12l Hb _ Z1“ S u_ ZT HW %A v H b _ Z1“q“ b# Z i “ jV Ub _ Z_3 S u b GR02 _ Z #v Z t 1 =6b 8 V P 7 /k_ Z5 Tb GR03 _ Z“dsOQ Z # z1 ?“db GR04 L_S#MW N L_Sb GR05 L_S“d_ Z1“| Z s )Yb _ Z1
10、“ nQ Z b _ Z 2 _ Z1“ b GR06 _ Z1“Y | L_ bL_ 15s i b 1Wb GR07 L_r -_ Z1“) Z5 _L_ Z b f b GR08 $ h Z L_F9 V U Z jb BQb GR09 A Uwr Z i W :b GR010 Uw Z A i Z Jb GR01 Z W “ i Z “b_ Z1“ b GR012 _ Z j9 Z9S u 5 b GR013 _ Z1“A 6 - Tb 1.3_ Z1“ s 1.3-3 GR014 _ Z1“| Z L Z W “b H VYV. m “_ Z1“b GR015 _ Z1“ ? P b
11、 1“1 so Z pGSTS# b GR016 + 0 “ Z i L_ ( 3 Q 3h W)b GR017 Z7 3 5 5b GR018 B?24l H H! % Z 5b Z i -4/B HW % Z 95 M15b V Z “ b 1.3_ Z1“ s 1.3-4 L_S f L_Sb L_S V1 ZQ Z 14 j nQ Z xpN V2 S* + y Z r20Q Z /)2/9/ Y C_/vF : 5 5 V3 )* 5 v P 5 V4 9d* /B 1.3_ Z1“ s 1.3-5 1.3B Z GR019 ?* 6.30 Bz nS= Zb GR020 ? Z T
12、 b GR021 Z 45b GR02 ? n b! qIb ?K BP F n b Z v V n z b v GR023 vOsd uifLZ/ i = ?b GR024 vO u a.a b L A ! vObAO vO Z Z 4 n*b n4Bf VvO P b T vO !L_ | ab vO. = Z P. V l?.i V:qb Z P.nb GR025 T HW ?* 6.30 10b 1 V24l Hb GR026 vA L b GR027 Bp i Z V ? n P lHb GR028 _ a Z b L Z V$ hBd L Z vb GR029 m 6 u !aCDa caDVDa $4 Pb GR030 4v Z#b GR031 S M Pb GR032 4 sB% J b 1.3_ Z1“ s 1.3-6 GR03 * 6.3010.30WT HW 7 S - l H4 x T*b GR034 /35.30W/b GR035 684 K b GR036 ?a 4ea aTa Bz V4e yb GR037 v4 Zb