1、人力资源管理 HRM Human Resource Management,管理部主要负责人力资源管理、行政管理、后勤管理，是公司的综合管理部门，主要围绕“人”来开展工作。管理我们的员工，协调外部关系、迎接宾客、服务我们的员工都是管理部的职责。,The Administrative Department is mainly responsible for human resource management, administrative management and logistics management. It is the comprehensive management departme
2、nt of the company and mainly focuses on “people“.It is the responsibility of the Administrative Department to manage our staff, coordinate external relations, meet guests and serve our staff.,WHAT IS HRM？,PART 1 人力资源管理简介,人力资源管理就是预测组织人力资源需求并作出人力需求计划、招聘选择人员并进行有效组织、考核绩效支付报酬并进行有效激励、结合组织与个人需要进行有效开发以便实现最优
3、组织绩效的全过程,Human resource management is to predict the organization human resources demand and to make human demand plan, choice of recruiting staff and pay the remuneration for effective organization, performance appraisal and effective incentive, to meet the needs of organizations and individuals to
4、 develop effectively in order to realize the whole process of the optimal organizational performance,人力资源管理六大模块：人力资源规划、招聘与配置、培训与开发、绩效管理、薪酬福利管理、劳动关系管理。,Six modules of human resource management: human resource planning, recruitment and allocation, training and development, performance management, sala
5、ry and welfare management, and labor relations management.,WHAT IS HRM Planning？,PART 2 人力资源管理规划,人力资源管理规划就像航行出海的船，在出行前要找到适合的、明确的目标与方向，即最适合本部门公司的制度，这就需要确定HR工作目标定位和实现途径。,Human resource management planning, like a boat sailing out to sea before the trip to find the right and clear goal and direction, w
6、hich is most suitable for the system of the company, the department that need to be sure HR work target and implementation approach.,人力资源规划的目的在于结合企业发展战略，通过对企业资源状况以及人力资源管理现状的分析，找到未来人力资源工作的重点和方向，并制定具体的工作方案和计划，以保证企业目标的顺利实现。,Human resource planning is combined with the purpose of enterprise development
7、strategy, through to the enterprise resources and human resources management present situation analysis, find the focus and direction of the future human resources work, and formulate concrete work schemes and plans, to ensure the smooth realization of the goal of enterprise.,人力资源规划的重点在于对企业人力资源管理现状信
8、息进行收集、分析和统计，依据这些数据和结果，结合企业战略，制定未来人力资源工作的方案。正如航行出海的船只的航标的导航仪，人力资源规划在HR工作中起到一个定位目标和把握路线的作用。,Human resource planning is focused on the enterprise human resources management present situation of information collection, analysis and statistics, on the basis of these data and results, combined with the en
9、terprise strategy, formulate the future human resources work plan.Like the navigation AIDS of ships sailing out to sea, human resource planning plays a role in HR work in locating objectives and grasping routes.,HRP: 对人力资源需要的系统规划过程，以确保组织在有需要时，有足够的员工和足够的技能,人力资源规划过程,WHAT IS HRM Recruitment and allotme
10、nt？,PART 3 招聘与配置,你可以教会一只火鸡爬上树， 但最好是找来一只松鼠。 you can teach a Turkey to climb a tree, But its best to find a squirrel.,松鼠和火鸡Squirrels and turkeys,招聘与配置,人岗匹配：Person-job fit，即 P-J fit。定义为一个人能力与职位的需求之间，或者人的愿望与工作的属性之间的匹配。It is defined as a match between ones abilities and the needs of the position, or betw
11、een ones desires and the attributes of the job.,招聘与配置人岗匹配 Person-job fit,招聘与配置人组织匹配模型,招聘与配置内招还是外招？,内部招聘：Internal Recruitment,外部招聘：external Recruitment,When to recruit internally and when to recruit externally？,招聘工作流程,1、招聘需求调查2、需求信息筛选、汇总、确认3、拟定招聘计划（含渠道、预算）4、发布招聘信息（内部、外部）5、收集、筛选、预约面试6、面试选拔7、员工录用8、跟进、评
12、价,WHAT IS HRM Training and Development？,PART 4 培训与开发 Training and Development,人力资源的培训与开发都是指为了满足企业不断发展的需要，为了提高员工的知识和技能，改善员工的工作态度，使员工能胜任本职工作并不断有所创新，在综合考虑组织的发展目标和员工的个人发展目标的基础上，对员工进行的一系列有计划、有组织的学习与训练活动。,培训与开发定义 definition,Human resources training and development is to point to in order to meet the needs
13、 of enterprise development, in order to improve the employees knowledge and skills, improve the staffs working attitude, make staff qualified for the job and constantly innovate, in consideration of the organizations development goals and employees personal development goals, on the basis of a serie
14、s of planned and organized the employees learning and training activities.,培训与开发定义 definition,培训的作用The role of training,培训与开发的四个方面Four aspects,培训什么？Training what?,培训与开发培训管理三环节,培训评估的四个领域,培训与开发培训评估,WHAT IS HRM Performance Management？,PART 5 绩效管理 Performance Management,是指各级管理者和员工为了达到组织目标共同参与的绩效计划制定、绩效辅
15、导沟通、绩效考核评价、绩效结果应用、绩效目标提升的持续循环过程，绩效管理的目的是持续提升个人、部门和组织的绩效。,Is to point to managers and employees at all levels in order to achieve organizational goals to participate in the performance planning, performance coaching communication, performance evaluation, performance result applied, performance goals
16、continuous cycle of ascension, performance management is the purpose of the individual, the department continued ascension and performance of the organization.,绩效管理的过程通常被看做一个循环，这个循环分为四个环节， 即：绩效计划、绩效辅导、绩效考核与绩效反馈。,The process of performance management is often seen as a cycle, which is divided into fo
17、ur parts: performance planning, performance tutoring, performance appraisal and performance feedback.,绩效管理 一般流程,绩效管理10种最重要用途 The 10 most important USES,是指由员工自己、上司、直接部属、同仁同事甚至顾客等从全方位、各个角度来评估人员的方法。,Refers to the staff themselves, the boss, direct departments, colleagues and even customers from all asp
18、ects of the evaluation of the staff from all angles.,通过对关键参数进行设置、取样、计算、分析，衡量流程绩效的一种目标式量化管理指标，是把企业的战略目标分解为可操作的工作目标的工具。,By setting, sampling, calculating, analyzing key parameters, and measuring the target quantification management index of process performance, it is the tool to decompose the enterpri
19、ses strategic target into a workable target.,WHAT IS HRM Compensation Management？,PART 6薪酬管理 Compensation Management,薪酬管理，是在组织发展战略指导下，对员工薪酬支付原则、薪酬策略、薪酬水平、薪酬结构、薪酬构成进行确定、分配和调整的动态管理过程,Compensation management, in organization development strategy under the guidance, the employees compensation principles
20、, compensation strategy, compensation level, compensation structure, pay structure determination, distribution and adjustment of dynamic management process,薪酬（Compensation）：雇主向雇员提供的所有物质性的报酬(Rewards)，以交换雇员的服务。 工资：根据雇员所提供的劳动的数量和质量，按事先规定的标准付给雇员的劳动报酬。也可以说工资是劳动的价格。 Salary：从事管理工作和负责经营等的人员按年或月领取的固定薪金。 Wage
21、s：工人按件、小时、日、周或月领取的工资。 奖金：对雇员超额劳动的报酬。（作奖励用的钱） 津贴与补贴：对雇员在特殊劳动条件、工作环境中的额外劳动消耗和生活费用的额外支出的补偿。通常把与生产（工作）相联系的补偿称为津贴，把与生活相联系的补偿称为补贴。 福利（welfare）：现代汉语辞典“对职工生活的照顾”。是劳动的间接回报。,薪酬福利基本概念,薪酬福利薪酬公平性compensation equity Inequality rather than want is the cause of trouble.,WHAT IS HRM Labor Relations Management？,PART
22、7 劳动关系管理 Labor Relations Management,现代的、积极的员工关系管理主要包含：劳动关系管理（指传统的签合同、解决劳动纠纷等内容）、法律问题及投诉。 员工的活动和协调、心理咨询服务、员工的冲突管理、员工的内部沟通管理、工作丰富化、晋升、员工的信息管理、员工的奖惩管理、员工的纪律管理、辞退、裁员及临时解聘、合并及收购、工作扩大化、岗位轮换等。,Modern and active employee relationship management mainly includes: labor relationship management (referring to th
23、e traditional contract signing, solving labor disputes, etc.), legal problems and complaints. Employee activity and coordination, counseling, the staff of conflict management, staffs internal communication management, job enrichment, promotion, employee information management, employee management, e
24、mployee discipline, dismissal, rewards and punishments and temporary layoffs discharge, mergers and acquisitions, job enlargement, job rotation, etc.,如何成为一个合格的人力资源管理者？ How to become a qualified human resource manager,一个好的心态 A good attitude,一颗积极向上、主动学习的心 A positive, active learning heart,保密意识 Secrecy consciousness,责任意识 responsibility consciousness,服务意识 Service Consciousness,三个意识 Three consciousness,谢谢聆听！,
