1、1,收货程序Receiving Procedure,Boucle Complete 是 一个管理的工具 Boucle Complete is a management tool,2,Purpose,Trainer,Duration,Staff Concerned,Training Method,癡絤揭祘挡盢暗,闽,癡絤,癡絤,丁,Objective,At the end of this training you will be able to,Population,Training Method,Trainer,Duration,目的,训练课程结束时，你将有能力做到,参加人员,训练方式,训练者
2、,时间,根据品名,数量,截止时间收货并记录具备预估质量：产品,信息(条码),熟悉收货程序相应操作方法,全体参加收货的员工,投影仪,营业部门处长/ OP 主管,90 分钟,Receive and record all what is ordered in terms of: references ,quantities, deadlinesTo identify the quantity and amount of unknown loss,All the employees involved in Receiving,Projector,Division manager Order Pool
3、Manager,90 minutes & to visit Receiving Yard,To know the basic concepts of RCY and the operation procedures,参观收货组,3,目 标Objectives 职 责 Responsibilities资 产 Assets收货流程 Receiving Process一般规则 General rules 附 件 Attachments 测 验 Test,内容 Content,4,根据下列条件收货并记录. Receive and record all what is ordered in terms
4、of: 品名 references 数量 quantities 截止时间 deadlines 具备预估质量： With the expected quality: 产品 Products 信息(条码) Information (Barcode),目标 Objectives,5,Information Technology (I.T) 设定和锁住收货进程的参数。 Has to set and lock the parameters for Receiving Process 杂货和非食品处所收数量不得超过所定数量。(生鲜处除外)Consumer Goods, Bazaar, Appliances
5、 and Textile: quantity received cant excess quantity ordered (except Fresh Goods Division). 收货区不得修改任何非当月的收货数量。Receiving yard cant do receiving Qtys modification for the previous moths.,职责 Responsibilities,6,收货区主管 Receiving Head 全权负责管理收货区的商品进出流程；他的决策不受营业部门干扰。 Is fully responsible for the merchandise
6、flow at the Receiving Yard ; his decisions cant be interfered by Commercial Department :他全权负责详细全面检查单品。He is fully responsible for the checking 100% in detail. 生鲜单品的质检：由部门主管负责。Quality checking for Fresh: Under the control of the Sales Manager 收货区人员全权负责收货和退货的PIV系统数据维护。若有任何收货数量的修改，必须被登记在册并注明理由，以便财务查核。
7、Receiving Yard is fully responsible for receiving & returning quantities maintenance in Computer System. Any receiving Qtys modification for the current month should be registered in one logbook with the reason for Accountings audit.,职责 Responsibilities,7,收货区主管 Receiving Head 若PIV中订单没有被取消，经销售主管同意后接受
8、或拒绝日程以外的收货。 Is responsible with the approval from sales managers to accept or refuse a delivery not on schedule, if Fax Order is not canceled yet. 他必须检查送货单是否同收货报告一致。 Has to check that the Delivery Notes match with the Receiving Reports.,职责 Responsibilities,8,收货部门 Receiving Team 必须按库存单位清点实际数量。 Has to
9、 count accurately the quantity according to the stock unit. 必须100%扫描单品条码，并在手提扫描机中输入正确数量。 Has to scan 100% of the item barcode and to key in the right quantity into the Hand Held Terminal. 若有分歧，必须通知营业部门，填写单品差异表(未知条码，错误容量，错误包装等)。(见附件3) Has to inform the Commercial for any deviation (unknown barcode, w
10、rong capacity, wrong quantity pack, etc.). (see attachment 3) 收货区不得按营业部门要求做无商品的进货来调整进价，涉及作假人员将被解雇。 No goods receiving for Commercial updating the last purchase price is forbidden, the concerned person will be dismissed. 有关代销商品的收货，参见“代销商品程序”。 For Consignment Items receiving, please refer to “Consignm
11、ent Items procedure.,职责 Responsibilities,9,防损部门 Security Team 防损必须同收货区主管确认后，拒绝无文件或文件不齐全的收货。Security Team has to refuse the delivery with no or incomplete documents after confirming with the Receiving Head. 防损人员监控并记录运输流程。Security Team controls and records the traffic flow. 防损必须抽检送货并作记录，以备查。(参考防损程序) 其
12、中，生鲜单品需100% 由防损检查重量。Security Team has to randomly check the deliveries and register it for auditing(refer to Security Procedure),for the fresh 100 % of the weight is control by security. 当厂商离开时，防损检查车辆内部。(车辆离开时，车门需开着。)Security Team checks the inside of the vehicle when the supplier leaves (the truck
13、must leave the receiving area with the door opened).,职责 Responsibilities,10,良好的商品进货流程需要良好的收货时间表 .A good merchandise flow needs a good schedule for the trucks. 必须将我们的收货计划通知所有厂商。(参考订货和送货计划程序) We need to inform all the suppliers our Delivery Schedule (refer to National Order & Delivery Planning Procedu
14、re). 送货计划表 必须悬挂在收货区入口。(见附件1) The Delivery Schedule must be placed at the entrance of the Receiving Yard.,送货时间表 Delivery schedule,11,操作前， 收货部门必须： Before operation the Receiving Team must: 打印2份订单清单 (附件2)，1份给防损，1份给收货区主管。 Print 2 copies of “Order List” , one for Security Team, and one for Receiving Head
15、. 确保两边都有可启用的卷帘门， 并处于关闭状态。 Ensure roller shutters at both sides of the bays are in working condition and closed. 确保收货通道及邻近区的干净,且所有的纸箱及垃圾在其应在位置。 Make sure the Unloading Bays and their surrounding area are clean and all cartons and rubbish are placed at their location. 确保有足够库存的垫仓板和篮筐。 Ensure sufficient
16、 stock of pallets and baskets. 检查系统和手提扫描机的预备工作， 以确保收货的顺利进行。 Check the system and Hand Held Terminal readiness for receiving process. 确保所有手提扫描机 已完全充电， 以备全天使用。 Make sure all Hand Held Terminals are fully charged for the day.,收货部门 Receiving Team,12,检查称重机器的精确度。（要考虑皮重） Check the accuracy of the scale (co
17、nsidering the weight of the Tare). 确保防损到岗。 Ensure that the Security Guard is at the Receiving Checkpoint. 任何人无收货主管授权，绝不允许进入收货区及办公室. Nobody is allowed to enter the Receiving Yard area and the Office without Receiving Heads authorization.,收货部门 Receiving Team,13,14,5.3.4城市财务中心或店营运控制部必须： JV Center or St
18、ore Business Control Department Employee must every day, 每日接收所有文件并立即检查收货管理册。签字后还给收货区。 Receive the documents. Check and sign immediately the Delivery Control Book. When it is signed, give it back to Receiving Yard. 发现任何差异（文件），城市财务中心或店营运控制部应立即调查。For any discrepancy on the documents, JV Center or Store
19、 Business Control Department Employee must investigate immediately.,Business Controller,15,每日 Daily操作期间 During Operation 保持整个垃圾区域，纸箱处理区和收货区的清洁. Maintain cleanliness of garbage area, carton disposal area and Receiving Yard entirely. 遵守垃圾和纸箱收集的公约。 Follow up with Contractors for collection of garbage a
20、nd cartons. 收货区主管必须抽检收货过程。 The Receiving Head has to spot check on receiving process,一般规则 General rules,16,每日 Daily结束时 Closing 将所有手提扫描机放回充电架上。 Place all the Hand Held Terminals into the recharging cradle. 确保所有垫仓板，铲车和起重机均停在指定的区域。 Ensure all the palette trucks or jacks are parked at designated area. P
21、IV系统和收货区办公室禁止进入。 PIV System and the access to the Receiving Yard office are locked. 确保收货通道和周围环境撤空和清洁。 Ensure the bay and its surrounding is empty and clean. 前后卷帘门都已关闭。 All Roller Shutters are down. 确保所有电力运转设备已接通。 Ensure all electrical handling equipment is plugged.,一般规则 General rules,17,每周 Weekly 打印
22、并控管“非连续性收货报告编号清单”。 Print and control Non Continuous Receiving Report Number List. 将“非连续性收货报告编号清单”和该清单上的收货报告的原因，一同递交给Business Controller。 Give it to Business Controller together with explanation for any Receiving Report appeared on the Non Continuous Receiving Report Number List.,一般规则 General rules,1
23、8,卫生规则，保质期和国家法律 Hygiene rules, expiry period and domestic laws 对卫生规则，遵循国家有关法律。 For the hygiene rules, domestic law will be fully applied. 收货区全权负责，遵守生鲜检查方法，确保所收产品在最小保质期内，并符合供应商所签署的质量保证内容。 (见附件9) Receiving Team is fully responsible to follow the Fresh checking methods and ensure products received meet
24、 with the minimum expiry period and quality promise sign by supplier. Follow (See attachment 9) 对20，24与15部门，需严格遵守证书登记表登记程序 (见附件10) For 20,24 and 15 dept the licenses registration form must be strictly follow(See attachment 10) 确保所有的包装符合国家法律。 Ensure all packaging follow domestic laws.,一般规则 General ru
25、les,19,分批送货 Partial Delivery收货部门必须:The Receiving Team must 必须在第一份收货报告中注明“分批送货”，并将报告保留至整个收货过程结束。 Specify “Partial delivery” on the first Receiving Report and keep it until the whole deliveries have been received 完成每次卡车送货的送货报告， (例: 3个不同时间的3辆卡车的1次送货= 3 份收货报告.) Issue 1 Receiving Report for each delivery
26、 truck (e.g. 1 delivery with 3 trucks at 3 different moments = 3 Receiving Reports). 继续按正常收货程序进行 Continue like Normal Receiving.,一般规则 General rules,20,手工收货报告(见附件7) Manual Receiving Report 收货人员将手工填写收货报告。（3份复印件：1份给防损，1份给收货区，1份给营业部门。）用来： Receiving Employee will fill up the Receiving Report manually (3
27、copies: 1 for Security,1 for Receiving Yard, 1 for Commercial Department ) for: 商品演示 Merchandise for demonstration. 食品品尝 Test food. 作为资产 General expense & assets. 售后服务单品 After sale service items. 免费赠品 Free gift not for sales. 用于食品品尝和商品演示的单品，防损必须在单品上贴上标签。 In case of test food or merchandise for demon
28、stration, Security Team must attach security sticker on the goods.,一般规则 General rules,21,测验 Test,A. 下列什么情况应拒绝收货？ Which condition should be forbidden to receive deliveries or goods? 1) 无PIV传真订单 Without PIV Fax Order 2) 在PIV中无此单品或无该单品条码。 Unknown item/Barcode in PIV System 3) 单品无条码 No Barcode on the pr
29、oduct 4) 单品包装量错 The items package Qty is wrongB. 谁必须抽检送货并作记录？ Who has to randomly check the deliveries and register it ? 1) 防损 Security 2) 订货部 Order Pool 3) 店长 Store ManagerC. 什么是盲收? What is the Bland Checking? 1) 撕下传真订单的订货量(普通和免费)，包装数量，总数量栏。 Tear off the Fax Order column with Ordered Quantity (Norm
30、al & Free), Quantity per pack and Total Quantity. 2) 将撕后的传真订单和手提扫描机给收货区雇员用来清点。清点根据无数量的订单进行。(盲收) Give the remaining part of the Fax Order and Hand Held Terminal to Receiving Employee to count. The checking is based on Fax Order without quantity (blind counting). 3) 除免费赠品（同一单品的优惠）和免费礼品（不同单品的附赠）以外，清点人员不能知道所需清点物品的数量。 Only for free goods (trade offer for similar items) and free gifts (premium gift for different items), the quantity is disclosed to the Receiving Employee who will count.,
