1、商务英语口语,Oral English for Business Communication,Unit 2 Business Travel,Learning ObjectivesIn this unit, you will learn language on how to: Make flight reservations Check in at the airport Go through immigration and customs Claim baggage Make hotel bookings Check in/out at a hotel,Oral English for Bus
2、iness Communication,Unit 2 Business Travel,A. Preparing for a Trip Notes: 1.business class 商务舱economy class 经济舱first class 头等舱 2.non-smoking floor 无烟楼层 3.right 正好，正在e.g. The accident happened right over there. 4.departure time 起飞时间arrival time 到达时间,Oral English for Business Communication,Unit 2 Busi
3、ness Travel,5. collect 领取，接走e.g. Well inform you of time to collect your passport. He collected the children and drove home. 6. check-in 办理登机 7. prior to 在之前e.g. The car accident happened prior to my arrival.,Oral English for Business Communication,Unit 2 Business Travel,Key Sentences: Id like you t
4、o book the ticket and hotel for me. When would you like to fly? What airline would you like to fly with? Id like to fly business class. Ill make reservations for you and send you an itinerary. Id like to book a ticket to Los Angeles for next Monday. Id like an economy ticket with an open return. Wha
5、t time do you start check-in? Do I have to confirm my seat?,Oral English for Business Communication,Unit 2 Business Travel,B. At the Airport Notes: 1. seat by the window 靠窗座位 (also: window seat)aisle seat 靠走道座位 2.Do you have any luggage to check in at this time? 有需要托运的行李吗？ 3.carry-on luggage 手提行李 4.
6、boarding card 登机牌,Oral English for Business Communication,Unit 2 Business Travel,5. Gate 登机口 6. return ticket 往返票 7. Customs Declaration Card 海关申报卡 8. dutiable 应纳关税的e.g. Youll have to declare all of them, as these articles are dutiable.,Oral English for Business Communication,Unit 2 Business Travel,
7、Key Sentences: Id like to check in, please. Do you have a seating preference? Id like to have a seat by the window, and in the front, please. Would you like the smoking or nonsmoking section? Do you have any luggage to check in at this time? May I see your passport/Customs Declaration Card, please?
8、Whats the purpose of your visit? How long will you be staying in ? Do you have anything to declare? Is it for personal use or is it a gift? You are through. How many pieces of baggage are missing?,Oral English for Business Communication,Unit 2 Business Travel,C. Staying at a Hotel Notes: 1. rate 费用e
9、.g. postal rates 邮资 2. settle 安排，料理e.g. I must settle all my affairs before leaving. These little details I leave behind for you to settle. 3. fill out 填写（表格）e.g. The new graduate carefully filled out the job application. 4. cafeteria 自助餐厅 5. room service 房间服务（部） 6. press 熨平,Oral English for Busines
10、s Communication,Unit 2 Business Travel,Key Sentences: Id like to book a room for five nights from November 4th to November 8th. What kind of room would you like? What is the rate, please? I have a reservation for a single room with a bath here. Would you please fill out this form while I prepare you
11、r key card for you? Enjoy your stay. Id like to check out. Can I pay by credit card? Please sign your name here.,Oral English for Business Communication,Unit 2 Business Travel,Functional Expressions Traveling by air Do I have to confirm my plane reservation? Id like to change my reservation. Id like
12、 to reconfirm my flight. Id like to fly economy/first /business class to Where is the boarding gate for this flight? The baggage allowance is How much should I pay for the excess weight?,Oral English for Business Communication,Unit 2 Business Travel,Functional Expressions At the airport How much mon
13、ey do you have with you? You dont have to pay duty on personal belongs. You will have to declare on this item and pay import duties. Dealing with accommodation Id like to make a reservation for Do you have available? I wonder if you have any vacancies for ?,Oral English for Business Communication,Un
14、it 2 Business Travel,Functional Expressions How much do you charge for ? Is there a reduction/discount for company bookings? How would you like to pay? How long do you expect to stay? Id like a wake-up call/morning call, please.,Oral English for Business Communication,Unit 2 Business Travel,Related
15、Information How to Manage Business Travel?The more organized and prepared you are for a business travel, the better youll be able to cope with its rigors and the more effective and productive youll be. It will also mean you have less to catch up on when you return to the office.,Oral English for Bus
16、iness Communication,Unit 2 Business Travel,Related InformationThorough planning is essential. If traveling to an unfamiliar destination, make sure you know precisely where you are going and how you are going to get there, including a means of transport at each interconnecting stage of the trip.If yo
17、u are a frequent traveler, keep a permanent list of things to take and do that can be re-used.,Oral English for Business Communication,Unit 2 Business Travel,Related InformationBe sure to have all the relevant information and your itinerary easily to hand, and most importantly, allow plenty of time
18、for delays. The more changes you make, the more changeover time is necessary.,Oral English for Business Communication,Unit 2 Business Travel,Related Information If you only do five things, they will be: Arrange your trip properly; Plan your final day at work well; Set priorities for tasks before setting off; Take good care of yourself; Keep your trip as stress-free and relaxing as possible.,Oral English for Business Communication,Thank You !,
