1、Through this first month of the internship, I learned a lot of skills. Although very hard each day tired, but I am very fulfilling. At first, I think my goals can be achieved very soon. However, I find that whenever I learned the more I need to learn more. Although I learned a lot of front desk comp
2、uter. Learn the basic skills relevant knowledge and the importance of each link. Finally, I not only achieved my goal, but also accumulated a lot of valuable experience useful. This practice is mainly learned to make our expertise and its application in practice has some perceptual knowledge to help
3、 hotel management class we will learn on the theoretical knowledge and practical experience combined course for the future lay a good foundation to learn more conducive to the foundation and specialized courses for professional learning, understanding and mastery. At the same time the hotel internsh
4、ip experience will help future employment. First of all, from my Department in the past few days practice rooms can understand the workload of housekeeping attendants is great, while the other, the rooms department foreman, supervisors and managers are from the grassroots waiter came up and began to
5、 step by step grass-roots work is to understand, and very skilled, competent person once gave me a bed model, deft movement. Moreover, whenever important guests reception, usually manager or person in charge finishing cleaning the rooms, did not neglect. From here, practice, and details are very imp
6、ortant to every employee throughout the hotel thing. Under the guidance of the leaders has grown, and I am very grateful to our leaders pay it for me. When I working at there and have been mistakes, it was the guest, the master again and again they gave me encouragement, so I work more enthusiasm. S
7、omeone I had listened once said: The need to encourage young people too naturally. Yes, this is a time of encouragement made me brave in the work past the difficulties and progress.In addition, I also know more than the knowledge about network marketing. Internet marketing brought to the hotel, what
8、? It is a good information platform. In the information rich, real-time communication, the market showed a change in the information age acceleration, the hotel no longer the way to yesterdays thinking or solving todays problems, not to the traditional way to operate the business today. The internet
9、 speed up communication and understanding between people and information more important than ever, who should step in access to information, I will come ahead of the market. The hotel through the Internet promote corporate image and publicity than ever faster, clearer, more comprehensive, more inter
10、active, so intangible services tangible. The hotel can take advantage of multimedia technology, the overall hotel facilities, the internal environment decoration, a variety of special services such as the Internet dynamically shown. Guests can enjoy faster and more easily understand the hotel, they
11、will be able to stay at home in their own home or office by visualization of the visual enjoyment for an immersive feel. Hotels can be more careful, more thoughtful feedback from the guests for the first time the information needed, the two sides reached interaction. But the hotel in the propaganda,
12、 we should be “honest.“ Hotels in online pictures, promotional materials but also with the guests at the hotel saw the same, or even exceed their expectations. Hotel prices on the Internet and in various other ways to offer consistent, so that guests of the hotel have a sense of trust. It is for the
13、 hotel adds a competitive marketing tool. The hotels Web site, the hotel a window on the Internet, similar to the role of the traditional business card, but is one more than traditional magazines, television, newspapers and other forms of advertising more cost-effective way to advertise. Hotel Group
14、s Web site, allowing guests to see on the website of each hotel groups in different parts of the situation, understanding of each hotel room and pricing information, online booking for the Group to provide “one-stop service“ are satisfied, the group The hotel is the sharing of resources can be achie
15、ved online. From I learned that the internet marketing for independent hotels always to be helped even more. In the absence of the Internet before the hotel chains worldwide sales distribution network, have its own reservation system and tourists have a range of dominance. At this point, single hote
16、l competitive, but with the Internet, single hotel reservation network through co-operation with the same sharing resources, benefit sharing. In addition, the single hotel can change the face of market performance in the more flexible and can quickly adjust to market changes in coping strategies. It
17、 allows the hotel to see many new opportunities. The arrival of the Internet has brought a lot of convenience to the hotel. It is more efficient, lower cost, more accurate information, communication becomes more interactive. Internet is conducive to the hotel market of potential clients, making it p
18、ossible for global marketing. The Internet used to break the restrictions of time and space, covering the entire world. The hotel through the Internet can send their information quickly around the world. Customers around the world can also browse through the Internet and immediately get all the info
19、rmation the hotel, or even immediately complete the online purchase. Internet marketing to expand the scope of the hotel market has greatly enhanced the hotels marketing capabilities. Through this one-month internships and visits to practice short-term resident, so I am more fully intuitive understa
20、nding of the process of production and operation of the enterprise, recognizing the importance of management practices. For the future and lay a solid foundation for further theoretical study. Meanwhile, in the course of practice, but also made many friends and colleagues. Of course the communicatio
21、n skills, I have learned how to listen, to allow customers the maximum satisfaction.Employer Evaluation1. The staff thought, his integrity, stability, and modest. He has dedication and initiative to able to put you for others, love for the collective. To do a good level of expertise has high quality
22、 staff of professional ethics, dedication, honest and trustworthy, law-abiding, contributing to society. 2. The staff in learning, clear objectives and diligence with good performance also attaches great importance to professional courses to learn basic courses and extra-curricular learning, so that
23、 their full development, cultivate a reasonable knowledge structure, focus on improving the independent thinking, problem solving and learning capacity. 3. Of course, there are still some shortcomings, experience, relative lack of experience, not good at self-expression and so on. “Learning and then
24、 know enough“ in the future to study harder and to the knowledge into practice and then in-depth study. 4. The employees usually work careful, serious, responsible, not only strong execution, and working with the degree of manager. He also has a positive work attitude, can take the initiative to ass
25、ist the work of other colleagues, and can be completed on time and relevant work assigned by superiors! 5. The employees usually work it out, high speed, high efficiency, high-quality performance, and in daily life with other colleagues in solidarity and mutual aid ahead! 通过这第一个月的实习，我学会了很多技能。虽然每一天都很
26、艰苦劳累，但是我感到很充实。起初，我觉得我的目标很快就能实现。但是，我发现，每当我学会的越多，我需要学的就越来越多。我虽然学会了很多前台电脑操作。学会了有关部门的基本技能知识和每个环节的重要性。最后，我不仅实现了我的目标，还积累了很多有用的宝贵经验。本次实习主要是为了让我们对所学的专业知识及其在实际中的应用有一定的感性认识，从而帮助我们将酒店管理课堂上所学的理论知识与实践经验相结合，为日后课程的学习打下良好的基础，更有利于对专业基础和专业课的学习、理解和掌握。同时这次酒店实习的经验将有助于日后就业。首先，从我在客房部这几天的实习中可以明白，客房部服务员的工作量是很大的，而另外的，客房部的领班、
27、主管和经理都是从基层服务员干起一步一步走上来，对基层工作很了解，也很熟练，主管就曾亲自给我做铺床示范，动作麻利。而且，每当酒店接待重要的客人时，通常是主管甚至经理亲自整理打扫客房，丝毫不疏忽。从这里看，实践和细节是贯穿酒店每个员工很重要的东西。在领导们的指导下逐渐成长的，我十分感激领导们在我们身上所做的付出。我在工作中也有过失误，是客人、师傅们给了我一次又一次的鼓励，使我对工作更有热情。米尔兰德先生曾说过：年轻人天生就需要鼓励。是的，正是这一次次的鼓励使我在工作中勇敢的闯过难关，不断进步。除此之外，我还知道了还多关于网络营销的知识。 互联网给酒店营销带来了什么？它是一个很好的信息平台。在信息量
28、丰富、实时沟通、市场呈加速度变化的资讯时代，酒店再也不能以昨天的方式来思考或解决今天的问题，不能以过去传统的手法来操作今天的事业。互联网加快了人与人之间的沟通与了解，信息变得空前重要，谁先一步掌握信息，谁就领先于市场。酒店通过互联网宣传企业形象，比以往的宣传方式更快捷、更清晰、更全面、更互动，使无形服务有形化。酒店可以利用多媒体技术，把酒店整体的设施设备、内部环境装饰、各种特色服务等在互联网上动态地表现出来。客人可以更快、更便捷地了解酒店，他们足不出户便可以在自己的家里或办公室里得到视觉上的形象化的享受，获得身临其境的感觉。酒店可以更细致、更周到地在第一时间反馈客人所需要的信息，双方达成互动。
29、但酒店在宣传的同时，要做到“诚实” 。酒店在网上的图片、宣传资料也要与客人在酒店亲眼看到的一致，甚至超出他们的期望。酒店在互联网上公布的价格要与在其它各个途径的报价保持一致，让客人对酒店产生信任感。它为酒店增加了一种富有竞争力的营销手段。酒店的网站，是酒店在互联网上的一个窗口，类似于传统名片的作用，但又是一个比传统的杂志、电视、报纸和其它广告形式更有成本效益的广告方式。酒店集团的网站，可以让客人在网站上看到集团不同地区各个酒店的情况，了解 每个酒店的客房及价格信息，进行网上预订，为集团提供的“一站式服务” 而感到满意，集团各酒店更是可以达到网上资源共享。互联网营销对单体酒店的帮助更大。在没有互
30、联网之前，连锁酒店有分布在全球各地的销售网络，有其独立的订房系统，在客源上有一定范围的垄断优势。此时，单体酒店缺乏竞争力，但有了互联网，单体酒店可以通过跟各订房网合作，同样实现资源共享，利益共享。另外，单体酒店能在面对市场变化时表现得更灵活，能根据市场的变化快速调整应对策略。它让酒店看到很多新的机会。互联网的到来，给酒店带来了很多便利。它效率更高、成本更低、信息更准确、沟通变得更互动。互联网有利于酒店拓展潜在客户市场，使全球营销成为可能。互联网打破了时间和空间的限制，覆盖了整个世界。酒店通过互联网可以将自己的信息迅速传送到世界各地。世界各地的客户也可以通过网上浏览，马上获得酒店的所有信息，甚至
31、立即完成网上购买。互联网营销扩大了酒店的市场范围，大大提高了酒店的营销能力. 通过这次为期一个月的短期驻地实习和走访实习,使我比较全面地直观地了解了企业的生产经营过程,认识到管理实践的重要性.为今后的理论学习进一步打下坚实础.同时,在实习的过程中,也结识了很多同事和朋友. 沟通技巧一样，我已经学会了如何倾听，让客户的最大满意度。1. 该员工思想上，为人正直，稳定、谦虚。事业心、进取心强，能设身处地为他人着想，热爱集体。要做一个具有良好专业技术水平又有高尚职业道德的优秀员工，爱岗敬业、诚实守信、遵纪守法、奉献社会。2. 该员工在学习上，目标明确，刻苦勤奋，成绩优良，学好专业课同时高度重视基础课程和课外的学习，使自己全面发展，培养合理的知识结构，注意提高独立思考，解决问题和学习的能力。3. 当然还存在一些缺点，经验、阅历较缺乏，不善于自我表现等。 “学而后知不足”今后要更努力学习并将所学知识应用于实践并再深入研究。4. 该员工平时工作仔细、认真、负责，不但执行力强，且工作配合度也好，有积极向上的工作心态，能主动协助其他同事工作，并且能按时完成上级领导安排的相关工作！5. 该员工平时工作认真，有高速度、高效率、高质量的工作表现，且在日常生活中能与其他同事团结友爱，互助进取！
