1、 SERVICE DEFINITIONBANKSETARecruitment Services - Learners - including disabledVersion 6Generated on 2/4/2013The Copyright in this work is vested in iSource Investment Holdings and the document is issued in confidence for the purpose only for which it is supplied. It must not be reproduced in whole
2、or in part or used for tendering or manufacturing purposes except under an agreement or with the written consent of iSource Investment Holdings and then only on the condition that this notice is included in any such reproduction. No information as to the contents or subject matter of this document o
3、r any part thereof arising directly or indirectly there from shall be given orally or in writing or communicated in any manner whatsoever to any third party being an individual firm or company or any employee thereof without the prior consent in writing from iSource Investment Holdings. 1999-2013 iS
4、ource Investment Holdings (Pty) Limited This document was generated by iSSM version 1.9.86Concise Consulting Services (Pty) Ltd Page 2 of 19BANKSETA - Recruitment Services - Learners Commercial in Confidence Printed 2018/09/27SourceIT Service Definitions 1999-2013 iSource iSSM 1.9.86SERVICE DEFINITI
5、ONThis document defines the complete service delivery scope for BANKSETAs Recruitment Services - Learners function at various regions. This document must be read in conjunction with the Service Level Agreement (SLA), which defines the specific details of service delivery and how it is measured. For
6、purposes of this Service Definition (SD) the Recruitment Services - Learners function is divided into the following functional areas: Learner Recruitment and Selection - Describes the requirements related to Learner Recruitment and Selection.The following figure depicts the layout of the service def
7、initions together with a general explanation of the intent and use of each section of the service definition table:# Service Description Service Provider ResponsibilitiesRetained ResponsibilitiesTask - General description of the task, which together with the other tasks in this section describes the
8、 functional area.A B C D EExplanation: Line 1 (Dark grey) Header repeated on all pages. Line 2 (Light grey) Task name and task description. Repeated for every task in the functional area. Service definition consisting of the following sections: A Cross reference to accompanying Service Level Agreeme
9、nt (SLA) and Business Metrics (BM). B Service Element name. Where the Service element contains more than one service definition this field is left blank for the second and subsequent service definitions. C Service Element description. A description of the Service Element including pertinent informat
10、ion on internal and external influences on the rendering of the service. Where the Service element contains more than one service definition this field is left blank for the second and subsequent service definitions.Concise Consulting Services (Pty) Ltd Page 3 of 19BANKSETA - Recruitment Services -
11、Learners Commercial in Confidence Printed 2018/09/27SourceIT Service Definitions 1999-2013 iSource iSSM 1.9.86 D A detail description of the prospective service providers responsibility in the rendering of this service and a detail description of any relevant 3rd partys obligations and responsibilit
12、ies in rendering this service. E A detail description of BANKSETAs retained responsibilities in the rendering of this service.It is important to note that the format and layout of this document is part of the SourceIT methodology which is owned by iSource Investment Holdings (Pty) Limited (iSource)
13、and employed by Concise Consulting Services (Pty) Ltd and that no part of it may be used or altered without express written consent from iSource.Concise Consulting Services (Pty) Ltd Page 4 of 19BANKSETA - Recruitment Services - Learners Commercial in Confidence Printed 2018/09/27SourceIT Service De
14、finitions 1999-2013 iSource iSSM 1.9.861. LEARNER RECRUITMENT AND SELECTIONDescribes the requirements related to Learner Recruitment and Selection.# Service Description Service Provider ResponsibilitiesRetained ResponsibilitiesProject Management - Describes the requirements related to Project Manage
15、ment.LE1 Project ManagementDescribes the requirements related to Project Management.Service Provider will provide the following services: Submit a project plan with detailed activities and timelines. The plan must take the following into consideration: All legal requirements must be met including th
16、e adherence to sectoral determinations when completing learnership applications and related documents, as well as Department of Trade and Industry (DTI) requirements for support documentation.BANKSETA will provide the following services: Plan is signed off or referred back for amendments by BANKSETA
17、 within 5 working days of receipt.Concise Consulting Services (Pty) Ltd Page 5 of 19BANKSETA - Recruitment Services - Learners Commercial in Confidence Printed 2018/09/27SourceIT Service Definitions 1999-2013 iSource iSSM 1.9.86# Service Description Service Provider ResponsibilitiesRetained Responsi
18、bilities It should produce suitable learners, matching the agreed upon criteria.Learner Recruitment and providing relevant individual feedback to the BANKSETA and participating employer, to address any escalated concerns as they arise. The period of review will be agreed to by the sector participant
19、s for the duration of the learning intervention.Service Provider will provide the following services: Conform to the high level project plan. Conduct on-going assessments of learners to determine if they are coping with the requirements of the job as well as if they are BANKSETA will provide the fol
20、lowing services: Jointly agree with the host employer on the additional requirements that need to be implemented in order to encourage that the recruited learner adjusts well. Such interventions may include coaching, mentoring, Concise Consulting Services (Pty) Ltd Page 19 of 19BANKSETA - Recruitmen
21、t Services - Learners Commercial in Confidence Printed 2018/09/27SourceIT Service Definitions 1999-2013 iSource iSSM 1.9.86# Service Description Service Provider ResponsibilitiesRetained Responsibilitiesengaging with their colleagues to ensure team targets and outputs are met.performance management
22、or additional training.LE13 Sharing best practice policies and procedures on how to accommodate people with disabilities (OPTIONAL)Describes arranging on-going forums with registered employers within the broader banking and microfinance sector, to share knowledge on how best to accommodate people wi
23、th disabilities in the workplace.Service Provider will provide the following services: Run sessions to address specific questions on how to improve access to employment opportunities for disabled people. Prepare on-going “sound bites“ that can be shared with the sector on best practice recruitment methodologies for sourcing people with disabilities.BANKSETA will provide the following services: Provide a forum where service provider can share these best practice concepts on how best to accommodate people with disabilities in the workplace.
