1、of 16 session brought to adhere to people-oriented, all-round, coordinated and sustainable scientific development view, promoting economic and social and human development. The core of the scientific Outlook on development is people-oriented. Implement the scientific concept of development and first
2、 implementation of people-oriented requirements. Office of the Party Committee of this years work, we have to firmly establish the idea of people-oriented philosophy, richness of understanding the people-oriented, seriously implement people-oriented requirements correctly grasping the practice of pe
3、ople-oriented, through people-oriented “three services“ working process, pushing the city Party Committee Office work to a new level. Investee (b) investee by people-oriented, in the final analysis is centred, human premise, a human-powered, human purpose. People-oriented thinking long. As early as
4、the spring and Autumn period of more than 2000 years ago, Qi Guan Zhong: “overlord of the beginning, and people-oriented. Principle of the solid. “For thousands of years, traditional Chinese political culture there is a wide variety of people-oriented thought. Pan Gengs “people“ to the Duke of Zhous
5、 “protect“ and then to Confucius “man“, from his “your KingLight “to the idea of“ Grand boat water “and then to advocate since the Han and Tang dynasties“ nation “, these useful idea is, is the country of the people, political sources. The rulers of “people“, the “San Zhi bei yan“; the rulers of “th
6、in people“, then “died suddenly“. The West ever since the Renaissance, it is because of the rise of humanism, really started to self awareness, self discovery and self-reflection. Predecessors in criticism of Marx and Engels thought on the basis of the outcome of, according to the great discovery of
7、 historical materialism, reveals the true nature of human existence, the ideology was essential and strongly suggests, as provided. In 1894, the Engels from Marxs writings, singled out his favorite passage for the new century weekly solemn inscriptions: “there, the free development of each is the fr
8、ee development of all people“. In modern society, people-oriented thinking more and more attention. People generally regard it as a kind of economic and social development, a principle, a requirement, as a need to maintain the interest of the people of, a pursuit, a purpose. This idea was praised, w
9、ith the profound connotation and practical significance. Investee 1. people answering epistemological questions and answered the questions of methodology. People contains a profound philosophical, epistemological and methodological significance of science. Known as epistemology, refers to the theori
10、es on the relationship between knowledge and practice. In the view of Marx and Engels, “man is mans world, is the State, society, and history writers and characters. “In other words, the world is one world, society is human society. We know the society, starting from the people to observe; we know t
11、he practice, from the people to study; we knew Office work, from the people who set out to explore. Ignoring this, will she seekend to form a proper understanding. Methodology refers to methods of knowing the world, transforming the worlds theory. Historical materialism tells us that social developm
12、ent, leave is impossible; all social progress, leaving people unable to achieve. We do anything, must first of all take into account the human factor, to find ways to give full play to the initiative and human creativity, mobilizing peoples enthusiasm. This is the result of numerous historical pract
13、ice of most of the scientific method. Emperor Taizong“The world of excellence into my opponent“ and “Zhenguan rule“, Qing Zeng Guofan to “more aides for the first prerequisite“ Zhong XING Ming Chen, are insisting on methodology of successful models. Promoting the reform and development, construction
14、 of well-off, more demands that we as a people-oriented scientific method. We do work in the countryside, it is necessary to put farmers first we engage in State-owned enterprise reform, we must regard expanding employment as an important goal we created urban, optimization-Habitat environment must
15、be pursued. Promotion Office, too, only mans subject status, to achieve rapid development. Investee 2. people who responded to the question, and replied to questions depending on who. Who issues, is concerned with the problem of the ruling party; depending on who issues are questions relating to the
16、 source of power of the ruling party. Look at the trend of the world, throughout the ages, no partys fate was not to be dominated by people, no Albert is not driven by the people of a nation. Our party has always attached importance to people, caring for people, his people as the coldest winter, par
17、ents of people as their own, but there were also some in adhere to people-oriented bias, war “sufan expansion“ peacetime “cultural revolution“, has caused a great loss to the revolution and construction. Through history, our party proved that when people, caring for people, and along the way there i
18、s a powerful force; when to ignore peoples thinking, to ignore the interests and needs of the people, the partys cause will suffer setbacks. People-oriented, power for the people, this is the most fundamental rules governing laws, large and small, every aspect is also ruling is the most essential re
19、quirements. Set up the people-oriented concept of governance, requires us to establish the main position, everything for the masses, rely on the masses, and consciously do right for the people, show concern for the benefit of people and bring benefit to the people, real people as masters of the coun
20、try, construction of the main body and the cause of main. From this perspective, adhere to the people-oriented and that is power for the people is to uphold the mass viewpoint and the mass line of the party. Office work is serving the overall work of the party. Only around the service objects, servi
21、ce, relying on the service principal to the service in order to Shun Water push the boat, a long-term perspective, creating impressive performance. Investee 3. people responded to a question of values, again answering Outlook on questions. Values and Outlook are an organic unity, and Outlook景讯呼叫中心系统
22、(King Call Center)产品白皮书电话：0755-26417308传真：0755-26418261联系人：晋兆安们 手机：1370778038电子邮箱： 网站：http:/用心现在 放眼未来of 16 session brought to adhere to people-oriented, all-round, coordinated and sustainable scientific development view, promoting economic and social and human development. The core of the scientific
23、 Outlook on development is people-oriented. Implement the scientific concept of development and first implementation of people-oriented requirements. Office of the Party Committee of this years work, we have to firmly establish the idea of people-oriented philosophy, richness of understanding the pe
24、ople-oriented, seriously implement people-oriented requirements correctly grasping the practice of people-oriented, through people-oriented “three services“ working process, pushing the city Party Committee Office work to a new level. Investee (b) investee by people-oriented, in the final analysis i
25、s centred, human premise, a human-powered, human purpose. People-oriented thinking long. As early as the spring and Autumn period of more than 2000 years ago, Qi Guan Zhong: “overlord of the beginning, and people-oriented. Principle of the solid. “For thousands of years, traditional Chinese politica
26、l culture there is a wide variety of people-oriented thought. Pan Gengs “people“ to the Duke of Zhous “protect“ and then to Confucius “man“, from his “your KingLight “to the idea of“ Grand boat water “and then to advocate since the Han and Tang dynasties“ nation “, these useful idea is, is the count
27、ry of the people, political sources. The rulers of “people“, the “San Zhi bei yan“; the rulers of “thin people“, then “died suddenly“. The West ever since the Renaissance, it is because of the rise of humanism, really started to self awareness, self discovery and self-reflection. Predecessors in cri
28、ticism of Marx and Engels thought on the basis of the outcome of, according to the great discovery of historical materialism, reveals the true nature of human existence, the ideology was essential and strongly suggests, as provided. In 1894, the Engels from Marxs writings, singled out his favorite p
29、assage for the new century weekly solemn inscriptions: “there, the free development of each is the free development of all people“. In modern society, people-oriented thinking more and more attention. People generally regard it as a kind of economic and social development, a principle, a requirement
30、, as a need to maintain the interest of the people of, a pursuit, a purpose. This idea was praised, with the profound connotation and practical significance. Investee 1. people answering epistemological questions and answered the questions of methodology. People contains a profound philosophical, ep
31、istemological and methodological significance of science. Known as epistemology, refers to the theories on the relationship between knowledge and practice. In the view of Marx and Engels, “man is mans world, is the State, society, and history writers and characters. “In other words, the world is one
32、 world, society is human society. We know the society, starting from the people to observe; we know the practice, from the people to study; we knew Office work, from the people who set out to explore. Ignoring this, will she seekend to form a proper understanding. Methodology refers to methods of kn
33、owing the world, transforming the worlds theory. Historical materialism tells us that social development, leave is impossible; all social progress, leaving people unable to achieve. We do anything, must first of all take into account the human factor, to find ways to give full play to the initiative
34、 and human creativity, mobilizing peoples enthusiasm. This is the result of numerous historical practice of most of the scientific method. Emperor Taizong“The world of excellence into my opponent“ and “Zhenguan rule“, Qing Zeng Guofan to “more aides for the first prerequisite“ Zhong XING Ming Chen,
35、are insisting on methodology of successful models. Promoting the reform and development, construction of well-off, more demands that we as a people-oriented scientific method. We do work in the countryside, it is necessary to put farmers first we engage in State-owned enterprise reform, we must rega
36、rd expanding employment as an important goal we created urban, optimization-Habitat environment must be pursued. Promotion Office, too, only mans subject status, to achieve rapid development. Investee 2. people who responded to the question, and replied to questions depending on who. Who issues, is
37、concerned with the problem of the ruling party; depending on who issues are questions relating to the source of power of the ruling party. Look at the trend of the world, throughout the ages, no partys fate was not to be dominated by people, no Albert is not driven by the people of a nation. Our par
38、ty has always attached importance to people, caring for people, his people as the coldest winter, parents of people as their own, but there were also some in adhere to people-oriented bias, war “sufan expansion“ peacetime “cultural revolution“, has caused a great loss to the revolution and construct
39、ion. Through history, our party proved that when people, caring for people, and along the way there is a powerful force; when to ignore peoples thinking, to ignore the interests and needs of the people, the partys cause will suffer setbacks. People-oriented, power for the people, this is the most fu
40、ndamental rules governing laws, large and small, every aspect is also ruling is the most essential requirements. Set up the people-oriented concept of governance, requires us to establish the main position, everything for the masses, rely on the masses, and consciously do right for the people, show
41、concern for the benefit of people and bring benefit to the people, real people as masters of the country, construction of the main body and the cause of main. From this perspective, adhere to the people-oriented and that is power for the people is to uphold the mass viewpoint and the mass line of th
42、e party. Office work is serving the overall work of the party. Only around the service objects, service, relying on the service principal to the service in order to Shun Water push the boat, a long-term perspective, creating impressive performance. Investee 3. people responded to a question of value
43、s, again answering Outlook on questions. Values and Outlook are an organic unity, and Outlook- 2 -关于景讯科技深圳市景讯科技有限公司(ShenZhen Kingsun Technology Co., Ltd)是一家以计算机软件开发为主，专业从事计算机语音集成技术（CTI）开发的高科技企业。公司主要产品有自动传真系统，呼叫中心系统，电话数字录音系统，语音查询系统，语音通知系统，语音信箱，网络工程等通讯产品及服务，并提供各行业的相关解决方案。本公司具有雄厚的技术实力，严格按照国际标准研发和实施相关系统
44、，已经成为国内业界著名的 CTI 开发商及供应商之一。根据各行业的特点和用户的要求，本公司不断更新产品，为客户提供易用，好用，稳定的软件产品。本公司本着“ 品质第一、服务第一 ”的经营理念，经过长期的实践，建立了一套合理的质量管理制度和完善的售后服务制度，以“上乘的品质、优质的服务、合理的价格” 将不断创新的产品推向市场，为广大用户提供满意的服务。景讯科技所有产品主要服务于政府、税务局、工商局、燃气公司、海关、公安、烟草、环保、物价局、质量技术监督局、社会保险管理局、水利厅、劳动局、医院等政府及企事业单位。并致力于在制造业、物流、贸易、进出口、旅游社、房地产、银行、航空公司(机场)、铁路、电力
45、公司、自来水、燃气公司、电信等行业中推广 CTI 产品的应用。引 言呼叫中心是利用计算机电信集成(Computer Telephone Integration, CTI)技术建立起来的综合信息服务系统，也叫企业客户服务中心。这一中心的建立能让企业在最短的时间内处理尽可能多的用户呼叫，包括用户咨询、售后服务、查询、订购、投诉等等，为企业的用户提供良好的服务。用户可以通过企业呼叫中心的统一特服号码（如 800电话）得到方便快捷的相关服务。 随着我国电话用户的不断增加（4 亿户） ，电话用户将超过任何通信媒体的用户数。如果企业能充分利用电话这一新兴的服务平台，将在信息时代竞争中取得致胜的法宝。这也是
46、为什么呼叫中心能与电子商务并称为 IT界的两大特点。可以说，呼叫中心对于企业的真正作用便是帮助企业进行”客户关系管理”及为企业带来新客户留住老客户。 呼叫中心包括了呼叫处理、路由选择、自动语音应答、座席话务员管理、呼叫与数据库集成等多种技术， 根据用户的需求，可以提供不同功能的服务。例如：在 产品售后服务内容的呼叫中心中，用户在产品使用过程 中出现的问题， 将直接转接到熟悉该问题的座席服务人 员处，为用户提供更方便的服务。呼叫中心改善了与顾 客的反馈信息，提高了为顾客服务的质量，在为企业带来良好经济利益的同时，也为企业树立了良好的外部形象，因此，呼叫中心近年来发展速度很快。 呼叫中心不仅能够帮
47、助公司保持同他们顾客间的良好关系，而且也会在顾客服务质量、技术支持能力和推动促销活动中起关键作用。拥有呼叫中心后，就能够进行有关的售后服务，及时解决用户在使用中出现的问题，并可以进一步地提供深层次的服务，不断地吸引用户；同时，也可以向新的用户群体进行产品宣传，扩大市场的占用率，这样帮助公司保持老用户的同时，又吸引了新用户，不断进促进企业的发展。 最初的呼叫中心仅由话务员接听，由于其不一定是专业人员，因此常常难以提供满意的服务。采用了计算机语音成技术后，与数据技术结合，话务员不仅可以从中直接呼入用户的有关信息（如用户的姓名，对哪方面产品感兴趣等） ，而且可以从数据库中取出专业信息（而不是要求随时
48、有关专家服务） ，为用户提供良好的专业一级的服务。在激烈的市场竞争中，这种高质量的服务和of 16 session brought to adhere to people-oriented, all-round, coordinated and sustainable scientific development view, promoting economic and social and human development. The core of the scientific Outlook on development is people-oriented. Implement the
49、 scientific concept of development and first implementation of people-oriented requirements. Office of the Party Committee of this years work, we have to firmly establish the idea of people-oriented philosophy, richness of understanding the people-oriented, seriously implement people-oriented requirements correctly grasping the practice of people-oriented, through people-oriented “three services“ working process, pushing the city Party Committee Office work to a new level. Investee (b) investee by people-oriented, in the fi
