1、Standard Operation Procedures / Front Desk标准操作程序/前台STANDARD OPERATION PROCEDURES标准操作程序RECEPTIONIST前台接待国际酒店管理手册前厅/客房/餐饮/营销/工程/保安/质检/人事/行政/资料DEPARTMENT部门: Front DeskJOB TITLE职务: Guest Service AssociateTASK NO任务编号: 19TASK: Printing report and registration cardEQUIPMENT REQUIRED设备要求设备要求: Fidelio termina
2、l, printer, registration cardWHAT TO DO要做什么要做什么HOW TO DO如何去做如何去做WHY为什么1. Load the correct type of paper into the printer.2. Select report from Fidelio.3. Printed line requirement4. Using recycle paper.Use correct paper for report goes to report function, which wants, is printed out.Feed the registra
3、tion card into printer, go to reservation for todays arrival use “R” function for print out.Log into Fidelio front office module and select report, follow by specific report required.All the letters printed on the registration card must fit the line and looks very neatly.Use the recycle paper to pri
4、nt all the reports.To ensure that correct information is printed on the appropriate paper, so when the guest arrives everything is well prepared and the guest will satisfy with our service. Because guest satisfaction is the key driver of our business. By taking care with our guest we show our guest
5、that we are sincere in our efforts to please.To ensure the correct report is printed, so that we provide excellent service right at first time and every single time.Maintain high standard.Save the cost.PREPARED BY编写人: APPROVED BY批准: DESIGNATION名称Front Office Manager前厅经理前厅经理SIGNATURE/DATE签名/日期签名/日期DESIGNATION名称SIGNATURE/DATE签名/日期签名/日期-酒店管理手册前厅、客房、餐厅、人事、保安、工程、营销、行政、总经办开业、入职、招聘、设计、程序、标准、SOP4
