1、VPS module reference material VPS培训材料模块 Goal oriented teams 以目标为导向的团队,Issue 1 VPS Academy,2 (79),Volvo Production System Academy Goal oriented teams VPS-1101, issue 1, 2008-09-09,Volvo Production System Principles 沃尔沃生产体系原则,An organisation where we continuously improve quality, delivery and producti
2、vity, in everything we do我们所做的一切是通过一个组织来持续的改进提高质量，交货期和劳动生产率。,Vision 愿景,沃尔沃之道,生产流程稳定,团队合作,制造质量,持续改进,准时化生产,客户,3 (79),Volvo Production System Academy Goal oriented teams VPS-1101, issue 1, 2008-09-09,Objective and content of this module 本次培训的目标和内容,Objective 目标,To create an understanding of ： How to ach
3、ieve alignment of goal throughout the whole organisation 怎么在整个组织中实现一致的目标 How to empower the team members to improve performance and deliver on results 怎么使团队成员更好的改善业绩并实现目标 How to give prerequisites for the teams to react and act when needed在需要的时候为团队运转提供必备条件,Content内容,Introduction and overview 介绍和序论St
4、rategic planning 战略规划Tactic planning and deployment 策略计划和部署To define goals on team level 依据小组水平设定目标 Deployment to individual level依据个体水平部署 Implementation of plan and regular review计划执行与日常回顾 Operative level daily review system 实施标准-日常回顾系统Templates and links 模块和链接,4 (79),Volvo Production System Academ
5、y Goal oriented teams VPS-1101, issue 1, 2008-09-09,Content 内容,Introduction and overview 介绍和序论Strategic planning 战略规划Tactic planning and deployment 策略规划与部署Implementation of plan and regular review 计划执行与日常回顾 Operative level daily review system 实施标准日常回顾体系 Templates and links 模块与链接,5 (79),Volvo Product
6、ion System Academy Goal oriented teams VPS-1101, issue 1, 2008-09-09,“Cooperation means working openly and effectively together with others, and this is the foundation of our teamwork. 合作意味着同其他人一起公开、高效的工作，这是我们团队合作的基础。 We are convinced that the total capability of a team is greater than the sum of th
7、e capabilities of its individuals. Working together offers a superior way to develop new methods and solutions.” 我们相信团结的力量远大于个人的力量。一起工作提供了制定新方法和解决方案的方式。 (The Volvo Way, page 26),Goal oriented teams以目标为导向的团队 Set, visualize and follow up on goals and drive activities and improvements to fulfil them 设置
8、、可视化和实现目标的后续行动和积极行动来履行这些改进 Cross functional work部门间协作 Ensure utilization of the organizations full potential 保证所有机构潜能得到充分发掘 Organizational design机构设置 Set the right structure for good teamwork 为好的团队设置正确的组织机构 Visualization可视化管理 Create awareness and transparency for everyone about status problems and n
9、eed for actions创建意识和问题现状对每个人透明，及需要采取的行动,Teamwork means creating a sound organization where all employees are involved in the improvement process contributing to achievement of our goals and strategic objectives. This is where everyones experience, knowledge and creativity is put in play. 团队协作是指通过有效的
10、组织，使团队中的每一个成员都能够参与到不断改进的项目中，以达到我们共同的目标和战略规划。为每一个人提供尽情展露经验，学识和创新性的舞台,Teamwork overview团队协作序论,6 (79),Volvo Production System Academy Goal oriented teams VPS-1101, issue 1, 2008-09-09,Goal oriented teams 以目标为导向的团队Cross functional work 团队协作Organizational design 组织机构Visualization 可视化,How does Goal orient
11、ed teams fit in VPS? 以目标为导向的团队怎样才适合VPS系统？,7 (79),Volvo Production System Academy Goal oriented teams VPS-1101, issue 1, 2008-09-09,“Overall business objectives are formulated through the strategic dialogue that takes place every year between the Group Executive Committee and the management teams of
12、the various business areas and units. The strategic objectives are then broken down and adapted to departments, teams and individuals. “几乎所有的生产目标都是经过战略讨论后形成的，该战略讨论每年在管理层和下属管理者内部举行。然后战略目标被分解细化以适应各部门，团队和个人 This is a process in which everyone participates in setting objectives based on our knowledge an
13、d experience. This process should result in strong responsibility for achieving objectives and fulfilling commitments, and deeper understanding of how each of us can contribute to success.” 这是基于学识和经验人人参与设定目标的流程。该流程应该产生实现目标和履行承诺的强烈责任感，并使我们每个人深刻理解怎样为成功努力(The Volvo Way , page 22),About involving everyo
14、ne.关于全员参与,8 (79),Volvo Production System Academy Goal oriented teams VPS-1101, issue 1, 2008-09-09,Supplier 供应商,Customer客户,Supplier供应商,Customer客户,Goal oriented team 以目标为导向的团队,Mission任务 Vision愿景 Wanted position目标 Strategic objectives战略 目标,BA/BU,Plant移植,Function/ Department 功能设计,Volvo Group沃尔沃团队,Missi
15、on Vision Wanted position Strategic objectives,Mission Vision Wanted position KPIs, goals and measurement,Mission Vision Wanted position KPIs, goals and measurement,A Goal oriented team以目标为导向的团队,9 (79),Volvo Production System Academy Goal oriented teams VPS-1101, issue 1, 2008-09-09,What is a Goal o
16、riented team?什么是以目标为导向的团队？,A goal oriented team is typically a well defined functional team within a unit, but it can also be a cross-functional team (fixed or temporary) that has a clear assignment to work with. These teams can exist on all levels of the unit全球化团队是典型的确定的功能性组织，但是也可以包含有确切任务的协作团队（固定的或
17、暂时的）。这些小团队可以存在于所有的组织层面 A goal oriented team have a clear understanding of their common area of responsibility , and there are clearly defined goals within their area. Through a structured cascading process, their goals are consistently linked to the business objectives全球化团队有对职责范围清晰的理解和目标定位。通过结构层次流程，
18、使他们的目标能够与商业目标一致 There is a stable, regular process to monitor and track the teams performance, and the team have a clearly stated responsibility and authority to drive improvements towards fulfilment of their goals有稳定规范的程序监测和跟踪团队的业绩，团队有清晰明确的责任和权利，推动改善直到达成目标 To secure the teams performance, needs and
19、 expectations are communicated and individual development plans are agreed upon, including performance objectives and development goals确保团队的业绩，需求和期望与个人发展计划相一致，包括业绩目标和发展目标,10 (79),Volvo Production System Academy Goal oriented teams VPS-1101, issue 1, 2008-09-09,Why is this important? 为什么它很重要？,This wa
20、y of organizing the work helps to generate alignment of goals and ownership of performance at each level of the unit这种工作组织形式，可以产生一致的目标和规范所有层面组织的行为Monitoring and tracking performance, together with increased ownership, helps ensuring necessary performance and provide prerequisites for improvement act
21、ions both long-term and short-term- 监测和跟踪业绩，保证必要业绩和必备条件以不断改进运作，不管是长期上还是短期上,11 (79),Volvo Production System Academy Goal oriented teams VPS-1101, issue 1, 2008-09-09,The teams goals can be both operational (business) goals or development goals. 团队目标包括可行（商业）目标或发展目标 Input for goal setting can be cascad
22、ed top down from management (often step by step down through the organization). Here the degree of freedom for team to set goal and goal levels vary a lot, depending on maturity of the organization and the cascading process. 目标的设定可以是从高层管理得出。这里团队设定目标的自由度是根据机构的成熟度和所处流程位置决定的 It can also be input where
23、team autonomously set goals based on a set direction. Important input to the teams goals can also come from internal customers and suppliers. 目标的设定也可以由团队根据既定方向自动设定。重要的目标设定也可以源于国内客户和供应商 In general, the larger the degree of involvement by the team in the goal setting process, the larger the ownership
24、and empowerment of the people in the team.一般，参与目标设定流程的程度越深，获得的自主权越多 When goals are set, the team use concrete plans and actions to drive the work towards the goals. By measuring, visualizing and following up/reviewing the performance against the goals in a regular and structured way (daily, weekly,
25、monthly), the team will get a good overview of the actual situation and see when there is need for improvements or corrective actions.目标设定后，团队利用具体的计划和行动进行工作。通过测量，可视化管理和深入调查/复查业绩，综观具体的形势做适当调整、改进 The team has a well established way of working with improvements or corrective actions, by setting new dev
26、elopment goals and using action plans.新确定的目标和行动计划，可以使改进工作更稳定 In addition to this, individual performance reviews are made to support the teams efforts and the development of people。另外，个人的业绩回顾被用来以支持团队和发展个人 个人,How does a well developed Goal oriented team work?,12 (79),Volvo Production System Academy G
27、oal oriented teams VPS-1101, issue 1, 2008-09-09,Policy Deployment is a step-by-step planning, implementation, and review process. Its for managing change in critical business processes and allows a company to prioritize what really matters by aligning everyones efforts behind common goals决策部署是具体计划,
28、推行和复查流程。它是为了临界行业的管理变革提出的，它要求公司通过每个人的存在的真正的问题矫正整体目标。 Policy deployment is a translation of the Japanese term ”Hoshin Kanri”, and this is an essential part of Goal oriented teams. This is where strategies and overall key performance indicators are cascaded to the teams 决策部署计划是有日本术语“Hoshin Kanri翻译而来，它是
29、以目标导向团体的精华部分，也是那部分战略和关键业绩需要体指示团队中的各个层面 “Hoshin” can be broken into two parts. “Ho” means direction, while “shin” means needle, so taken together, hoshin could be translated as “direction needle,” that is, a compass. As used in business, it means strategic direction or leadership vision; in other wor
30、ds, policy. “Kanri” can also be broken into two parts. “Kan” means control or steering, and “ri” can be translated as reason or logic. Taken altogether, hoshin kanri means management and control (deployment) of the companys direction “Hoshin“可以分成两部分。“Ho“表示方向，“shin“表示针，然后和在一起，hoshin可以翻译成“direction ne
31、edle,“就是一个指南针，在商业中，它表示战略方向或者是领导目标，换个词说就是决策。“Kanri“也可以分成两部分，“Kan“表示控制或者是领导，“ri“可以翻译成理智或者是逻辑。和在一起，hoshin kanri表示管理和控制（变更）公司的发展方向,The cascading process - Policy Deployment (Hoshin Kanri) 细化的流程-方针部署,13 (79),Volvo Production System Academy Goal oriented teams VPS-1101, issue 1, 2008-09-09,Main steps in t
32、he Policy Deployment (Hoshin Kanri) Process 方针部署进程的主要步骤,Strategic planning 战略规划,Tactical planning and deployment of plan 筹划和完善方案 (Catchball),Implementation of plan and regular review 推行计划和定期回顾,Annual review 年度回顾,Determine the Organizations present situation确定组织的现实状况 Develop the desired “Future State
33、” (Vision)形成所渴望的“未来状态”（可视性） Prioritize and select “Vision Element” for Breakthrough (Strategic Focus)为突破而排序并选定“可视因素”Create plans to improve the vision element 制定计划来改善可视因素 Deploy/Cascade the plan 展开/细分 计划Execute the plan - create activities and actions执行计划-创建活动行动 Check progress and take action on dev
34、iations 检查里程并对偏差采取行动Improve planning 改善计划 Process and create next years plan 制定并形成下年的计划,14 (79),Volvo Production System Academy Goal oriented teams VPS-1101, issue 1, 2008-09-09,Policy Deployment is a system of nested（一组） PDCA (improvement) cycles,Plan计划,Do做,Check检查,Act行动,Strategic level 战略水平 (Annua
35、l每年),15 (79),Volvo Production System Academy Goal oriented teams VPS-1101, issue 1, 2008-09-09,Content 内容,Introduction and overview 介绍和序论Strategic planning 战略规划Tactic planning and deployment 策略规划与部署 Implementation of plan and regular review 计划执行与日常回顾 Operative level daily review system 实施标准日常回顾体系 Te
36、mplates and links 模块与链接,16 (79),Volvo Production System Academy Goal oriented teams VPS-1101, issue 1, 2008-09-09,3.1 2007-2009,Wanted position 2009 2009年预期目标,Wanted position 2012 2012年预期目标,2007,3.1 2010-2012,3.1 2013-2015,Wanted position 2015 2015年预期目标,Vision 2015 2015愿景,Volvo group Strategic Objec
37、tives, summarized in the ”3.1” document, is set for 3 years intervals 沃尔沃团队战略目标，3.1文件缩略图 显示了未来三年的规划,Business Plan 2009-2011Business Plan 2008-2010 Business Plan 2007-2009,The Business Plan process is a yearly process, based on Challenge letters 生产计划程序是富有挑战性的年度程序,Leif Johanssons Operative Vision,Key
38、elements in setting Volvo Group Strategic Direction 确定沃尔沃战略方向的关键要素,17 (79),Volvo Production System Academy Goal oriented teams VPS-1101, issue 1, 2008-09-09,Volvo Group NAP Strategic Objectives 3.18 沃尔沃团队NAP战略目标,Goals / Action plans on Team level 团队层面的目标和行动,PBP Personal business plan PBP个人生产计划,Manag
39、ers and employees to identify individual contribution 经理和员工确定个人贡献,Strategy & Action plan Regions / commodities / departments 策略和行动计划 区域/商品/部门,Volvo Group Strategic Objectives 3.1 沃尔沃团队战略目标,(Example),Main focus in this module! 主要关注模块,Volvo Group Strategy Breakdown and Cascading Process 沃尔沃团队战略的分解和细化流
40、程,18 (79),Volvo Production System Academy Goal oriented teams VPS-1101, issue 1, 2008-09-09,Future State - An Operative Vision 未来状态-有效愿景,Volvo Group Strategic Objectives 3.1 - 3.x,Product Cycle Management,Profitable Growth,Operational Excellence,Mission任务 Vision愿景 The Volvo Way沃尔沃之道 Corporate Values
41、合作价值 Wanted Position预定目标 Group Financial Objectives财务目标,&,+,=,Develop a clear picture of the future state 对未来状态形成清晰的构思图,Our strategies, policies and objectives sets the overall direction 我们的战略、策略和目标构成全部的方向,Based on this, local management looks into the future and describes how this looks like from t
42、heir perspective 基于此，各地区管理者洞察理解未来,which sets the basis for the formulation of an inspiring operative vision 为激励一系列有效愿景打好基础,19 (79),Volvo Production System Academy Goal oriented teams VPS-1101, issue 1, 2008-09-09,Operative Vision How it looks like when we are there 有效愿景-当我们达到后该怎么样,An Operative Visio
43、n should cover both the objective and the subjective perspective 有效愿景应包括客观目标和主观愿望,Subjective主观愿望Attitudes and values态度和价值取向Feelings and reactions感觉和反应Communication沟通Commitment组织Cooperation协作Culture文化,Objective客观目标Strategies, goals & measurements战略，目标和测量 Tools and techniques工具和技术Decisions and action
44、plans决策和行动计划Roles and organisational structure角色和组织架构,20 (79),Volvo Production System Academy Goal oriented teams VPS-1101, issue 1, 2008-09-09,Now 现在,2-3 years 2-3年后,Leaders with a clear vision of the future, ready to take the lead with help of all employees competence and experience, the “local ex
45、pertise” 有清晰未来愿景的领导可以引导员工胜任工作，形成具体的专业的知识,Future State - An Operative Vision 未来状态- 一个有效愿景,A clear picture of the future state leads the way 未来状态清晰图领引前进道路,21 (79),Volvo Production System Academy Goal oriented teams VPS-1101, issue 1, 2008-09-09,Example of an Operative Vision summary - from the Volvo P
46、owertrain Foundry in Skvde 简略有效愿景的例子 -沃尔沃动力火车厂,22 (79),Volvo Production System Academy Goal oriented teams VPS-1101, issue 1, 2008-09-09,Now 现在,2-3 years 2-3年,?,?,?,?,?,?,Future state 未来状态,Strategic Focus 战略焦点,6-12 months 6-12个月,Shows direction on short term, the first logical step, towards the Oper
47、ative Vision显示短期方向，逻辑上的第一步，导向有效愿景 Makes focusing of forces possible, by showing everyone whats most important right now保持焦点的关键是让每一个人知道现在最重要的是什么,Select “Vision Element” for Breakthrough - A Strategic Focus 选择愿景元素作为突破口-战略焦点,23 (79),Volvo Production System Academy Goal oriented teams VPS-1101, issue 1,
48、 2008-09-09,Example of Strategic Reasoning and Strategic Focus summary - from Volvo Powertrain Foundry in Skvde 战略原因和战略焦点简略案例,24 (79),Volvo Production System Academy Goal oriented teams VPS-1101, issue 1, 2008-09-09,Description of the deployment process example from Volvos OD process 部署流程的描述 -沃尔沃OD流
49、程案例,Today 现在,Operative Vision (OV): What is it like when its working really well? 有效愿景 理想中的结果是什么样子的,Year 3 3年,6-12 months 6-12个月,Next SF ? 下一个焦点,Next SF ? 下一个焦点,Year 2 2年,Business Plan 生产计划,Why? Strategic Reasoning (SR) 为什么？战略原因,What? Strategic Focus (SF) 是什么？战略焦点,25 (79),Volvo Production System Academy Goal oriented teams VPS-1101, issue 1, 2008-09-09,Based on realizing current situation, to share “stance which we want to be” with relevant people基于对当前形势的理解，让相关人员知道我们想要的结果As step towards the stance, to decide and try to reach “Target”步向结果的过程中，决策和努力达成目标,
