1、 JOY Home Comprehensive Service Menu JOY Home Table Of Contents General Introduction Pre-assign Trip & Orientation Proposed Properties & Rent Analysis . House Hunting & Tenancy Management Settle In and Rent Management . Ongoing Tenancy Service Departure & Lease Renew Valued Service 增值服务 Among Our se
2、rvice profile, our commitment is to provide an exceptional living experience for the expatriates in Suzhou, as well as outsourcing relocation services for corporate HR departments. From the moment you arrive, our expatriate orientation officer will ensure your most informative relocation introductio
3、n to live in Suzhou. Youll discover a dedication to the highest standard and all-sided service, evident at every level of your residential solutions to settle more quickly and easily into a new job, city and life in Suzhou. , Suzhou , . , Suzhou . , Suzhou . An efficient and professional service tea
4、m is essential and critical to client satisfaction. JOYHOME s Key Account team structure is simple and efficient, we have four functions in our account team, provide separately four sections-House Seaching,Tenancy Management, On going service, and Departure Service. We are big enough to do the job y
5、ou want, and small enough to give you the personalized attention you deserve. . 4 . - , , . , . Service Scope Orientation service include Pre-arrive support / City orientation tour / School tour / Tour/ Tour Home search & lease negotiation Settle-in Service Tenancy management includes Move-in suppor
6、t / After-sales service / Termination support / Renewal lease negotiation / Contract Management Payment Management includes Invoice Collection / Rental payment transfer. In house Service Value added Services includes Medical check-up / immigration /Maid and Driver introduction, furniture shopping /,
7、 / Reporting and Consultaion includes weekly status report, residential market benchmark, property evaluation and more Transportation （Optional） we provide are all free transportations including airport pick up and hotel pick up whenever needed during the entire relocation process, no matter it is a
8、 airport pick up, hotel pick-up, orientation trip or house hunting trip. Our cars are clean and safe, driven by experienced drivers and cleaned on a daily basis. We own our own vehicles and employ our drivers, therefore ensuring an uncompromising level of safety and hygiene. . , . ORIENTATION SERVIC
9、E (Optional) Our tailor maid orientation trip is designed to meet our customers needs and wishes, carefully selected from our updated property, living facilities and international schools data base covers the essential elements which will ensure a smooth and convenient living in the host cities. Upo
10、n arrival, our customer will receive a well though of “Orientation Kit”, consisting of all the essential information a relocating expatriate/s requires: . A welcome letter from our General Manager .The letter introduces the consultant and account manager assigned to the case, as JOYHOME provides a “
11、one point contact”. We always provide assistance, and make sure that the out client is content. We will take the farther step for our client, and see that the problem is resolved, with the help of the appointed consultant, account manager, sales director or even General Manager if required. . , , ,
12、. An orientation book, providing helpful information regarding all the essential information an expatriate to china would require. Elaborated are the very basic things a new comer must be aware of- general information (what kind of water can you drink, how to pay for your utilities) as well as highl
13、y detailed one (hospitals, schools, banks, markets, shopping and sports centers, restaurants, museums etc.). All the information in our guide is updated once every 6 months. . ( , / ) (, , , , , , ) . 6 . An international schools and / kindergartens proposal, according to the exact requirement recei
14、ved from our client of the initial (prior to arrival) inquiry form. The proposal consists of a list of school and / kindergartens, according to the customers residential and curriculum preferences, detailing the School profile, offered programs, school fees and contact details. Our intl schooling pr
15、oposal scopes all the information required for an initial school search in the destination city. , . , , , . A destination city map, marked with the properties and schools to be visited. “Survival shopping cards”, translating different foods names from Chinese to English, German and French, in order
16、 to ease even the smallest everyday needs in China. “ ” , , , . Cost saving solutions We propose the following cost saving solutions and the operational procedures supporting them. . Our property consultant is required to negotiate with the landlord and acquire the bottom price before they make a ho
17、use hunting proposal. They must pre-scan the landlords before they propose this property to client with the above mentioned contract terms, to ensure all the above terms will be fulfilled. . . The property proposal will be made according to the housing requirements instead of housing budget. This wi
18、ll ensure the client will be exposed to lower rental level properties which could also be desirable. When a house hunting proposal is made, the account manager will be responsible to check the proposed rental, our account managers has a duty to control the rental be within or lower than market price
19、. . . . 。 Our weekly meeting will notify all property consultants with list of rental indicators for all popular compounds, and the property consultant is required to check during their rental negotiation. Every negotiation result will be reviewed and approved by the account manager before going to
20、contract signing process. , . . Our property sourcing department will inform all consultants if there is any property with desirable price by daily bases to make sure this kind of properties has priority to be proposed. . When a contract is going to be signed, our property consultant is required to
21、submit a detailed rental evaluation report (Sample attached in next page) which stated all details in the lease which might not be reflected by the lease contract to evaluate the rental level. , . Rental Evaluation Report from JOYHOME Co., Ltd. Date: / /2010 Drafted by: / /2010 Approved by Account m
22、anager (signature): Tenant： Occupier： lease term： Premises： Agent： Deposit Guarantee letter monthly rental： Budget： Break clause yes no Property Type: Villa Semi-detached house Attached house Apartment Service apartment Official size sqm Expanded size / sqm Garden Size ( house only) sqm Floor level
23、(apartment only) /Floor in/floors (total floors) Rooms: Ownership: developer owned private owned managed by representative Building age: less than 3 years 3 to 5 years over 5 years over 10 years 3 3 5 5 10 compound Occupancy rate more than 80% 80% to 50% 50% to 30% less than 30% 80% 80 50% 50 30% 30
24、% Location in compound: premium good medium poor very poor View: River view Garden view no view (face to another building or construction site) Noise level Very quiet quiet noisy very noisy Security level Very Good good medium poor very poor Rental and other expenses Basic monthly Rent(including tax
25、 invoice) ： arket rent index(including tax invoice)： Management Fee N/A includedexcluded : / Broadband Access N/A included excluded TV : / Club House N/A includedexcluded : House Keeping N/A included excluded Parking Rental N/A includedexcluded Laundry N/A included excluded Foreign TV channels N/A i
26、ncluded excluded TV Utility Fee included excluded , Furnishing status: Fully furnished partially furnished unfurnished Furniture budget provided by landlord： Additional furnishing requirements from tenant: Quality level: Expensive luxury medium level cheap new brand new old Other items provided by l
27、andlord: Kitchen utensils Linens paintings Carpets and rugs plants Valuable additional equipment: Floor heated central radiator heating central A/C plasma TV central filter TV Negotiation status Rental payment requirements Standard Lease Contract negotiation: No amendments little amendments many ame
28、ndments Withholding Period (time from Decision made to check in date) days Additional renovation and repairing required by tenant none yes Please put the details of the above topic: Comments to Landlord: Tough reasonable supportive unreasonable uncooperative Remarks ( if any) House Finding Process F
29、irst Option Second Option Third Option Prepare leasing contract and assist signing process Term Rental Deposit Information collecting Furnishing Transportation Water quality Negotiation Issue Offer letter Sign by both parties TV programs Internet Maintenance Furnishing Ownership certificates Owner I
30、D Inventory list Filing all documents Check-list Floor Plan Home finding process map Weekly report from account manager All clients from Your company will be assigned to a dedicated property consultant who shall be on your site during your house finding process. All property consultants report to th
31、e account manager who has the direct communication with the Your company and the JOY Homes sales director. The account manager will over look the whole house finding process and double check the key terms of the business proposal and the tenancy contract. He is held responsible to collect all Your c
32、ompanys clients house finding process status and report to Your company and JOY Homes sales director via a weekly report which will illustrate the weekly house finding process with any detailed issue regarding a certain client. . . , . Weekly Report Date: account manager Client Name Order date new r
33、enew I agent Remarks XXXXXXXXXX XXXXXXXXXX XXXXXXXXXX XXXXXXXXXX confirmed the proposed property XXXXXXXXXX XXXXXXXXXX XXXXXXXXXX contract is on the way back to us from landlord XXXXXXXXXX XXXXXXXXXX XXXXXXXXXX XXXXXXXXXX house hunting date not confirmed yet. XXXXXXXXXX precheck-in done XXXXXXXXXX f
34、urniture shopping with agent XXXXXXXX furniture deliverred XXXXXXXXXX smooth XXXXXXXXXX waiting for landlord confrim requirements XXXXXXXXXX XXXXXXXXXX XXXXXXXXXX Stage Correspondence, house hunting proposal sent Stage II House Hunting Stage III Contract/Rent Negotiating / Stage IV Offer signed, Con
35、tract Preparing / Stage V Contract forwarded to Landlord Stage VI Contract Returned to HR HR Stage VII Check In Settle-in service 入住服务 In JOYHOME, our work practice consists of a strict documentation of the relocation process. The check in report is an integral part of this process, and is always at
36、tached along side the lease contract. It is very important to record the status when check-in to the leased property, the move-in record and furniture inventory list will be kept together with the lease contract. We will record any possible disputable details by taking photos of them and attach them to the lease contact. We will send a copy to you. It will be used again during the check-out inventory. . . , . , . . JOYHOM
