1、E-mail Etiquette电邮沟通礼节Etiquette for senders 发送者的礼节 Dont use BLOCK LETTERS, it is considered as shouting 请避免使用大写字母，通常被视为喊叫命令。 If you forward messages, dont modify text of the other sender 如果转发邮件，请不要修改上一位发送者的文字内容。 Be polite 有礼貌的 Write only things you would be able to say to them face to face 只写你能与他们面对
2、面说的事情。 Avoid using strong expressions or opinions in E-mails 避免在邮件中表达过于激烈的措辞或观点 Avoid copy & pasting screenshots directly to E-mails. By default, screenshots are in bitmap format which results to unnecessary large emails (1-2 MB). Instead, save a screenshot into .jpg or .gif file e.g. with MS Paint
3、and attach it to your email. 请不要在邮件中直接粘贴印刷屏幕的图片，因为该图片默认为 BMP格式，将导致不必要的大容量邮件（1-2 MB）。适当的做法是，将印刷屏幕的图片在微软画图板中另存为 JPG 或 GIF 格式的文件，然后作为附件添加在邮件中。 Start E-mail with salutation and finish with a proper ending 以打招呼的形式作为邮件的开端，并以适当的结束语结束。 Use signatures according to instructions 根据指引使用签名档。 Answer only to them
4、who need your answer 只向需要你回应的人回复邮件。 Dont forward messages to people outside the conversation. If you forward something, please make sure that the recipient is entitled to see the information in the previous messages. 不要向谈话以外的人转发信息。当转发文件时，请确保收件人有资格看到早先的信息。 Do not send or forward emails containing use
5、r account or password information. Instead, deliver them in person, via phone or SMS. 不要发送或转发含有用户帐户或密码信息的邮件，请通过电话或手机短信亲自递交。Addressing 邮件地址栏 To field - Target audience - people expected to react on your message “发给”栏 - 邮件的接收者，期待对你的邮件做出回应的人。 Cc field - People who need to be informed (no actions requir
6、ed!) “抄送” 栏 - 需要被通知到的人（无需回应！） Bcc field - Recipients, who you dont want the other recipients to see (Consider long and hard before using BCC field - Why you want to communicate in secret?) “密送”栏 - 收件人，但你不希望其他收件人看见。（在使用“密送”栏前，请仔细考虑 - 为什么要秘密抄送？） Use E-mail lists with consideration. Send E-mails only t
7、o people who you know need the information. 小心使用邮件列表，只发给你认为需要知道该信息的相关人。Writing 写邮件 Keep it short and simple 保持精简 Give a good impression of yourself 给人以良好的印象 Know what you are talking about and keep in the subject 知道自己所说的内容，紧贴主题 Use descriptive titles 使用描述性的标题 Format the text for easier reading (use
8、paragraphs, sub titles, lists etc.) 为内容排版，以方便阅读（使用段落、副标题、列表等） Check the spelling and read the complete message through before sending it 发送邮件前，请检查单词拼写和通读全文。 Consider carefully about using importance tags. If a message requires an exclamation mark, you should probably contact the person by phone or f
9、ace-to-face. 考虑清楚后使用重要标记符号。如果邮件需要标注感叹号，或许你应该给收件人通个电话或面对面的沟通。 If you are citing someone, mention the reference 如果引用了某人的话，请注明。Attachments 附件 Dont send large attachments by E-mail. 请不要用邮件发大容量的附件。 Pack large attachments with for example WinZip 用 WinZip 为大容量的附件压缩打包。Etiquette for receivers 收件人的礼节 Delete m
10、essages you dont need anymore 删除你不再需要的邮件 Store important messages to specific folders 保存重要信息 Use Outlooks office assistant to inform your inability to read E-mails during your business trips and/or holidays 在 Outlook 的办公助理中设置你出差或放假期间暂时不能读邮件的信息。 Answer as fast as possible 尽可能在最短的时间内回复邮件。 Use the avai
11、lable actions and filters in Outlook to automatically organize your E-mails 利用 Outlook 中可利用的资源和过滤器自动管理邮件 Ask to remove your address from unnecessary E-mail lists 从不必要的邮件列表中移走你的邮件地址 Be aware of the virus risk - open attachments only from trustworthy sources 注意病毒的风险 - 只用可信赖的资源开启附件Spam 垃圾邮件 Dont send o
12、r forward snowball letters of jokes from unknown sources 不要发送或转发来自不明资源的冗长的笑话。 Delete spam permanently, dont just put it to the trash 永久性删除垃圾邮件，不要扔进垃圾箱。 Send job-related E-mails using your work E-mail account. Dont spread around your Elcoteq E-mail address vainly. For non-job-related messages, use for example a hotmail address. 使用公司的邮箱发送与工作相关的邮件，不要盲目地散布公司的邮箱地址。与工作无关的信息可使用 hotmail 等其他邮箱。
