1、酒店英语培训,酒店分类,商业性酒店Commercial Hotel长住型酒店Resident Hotel度假型酒店Resort Hotel会议型酒店Convention Hotel赌场酒店Casino Hotel,一星级酒店One-star Hotel二星级酒店Two-star Hotel三星级酒店Three-star Hotel四星级酒店Four-star Hotel五星级酒店Five-star Hotel,酒店组织结构,销售部 Sales Department前厅部 Front Office客房部 Housekeeping Department餐饮部 Food and Beverage D
2、epartment康乐部 Recreation Department财务部 Financial Department人事部 Personnel Department工程部 Engineering Department 安保部 Security Department行政部 Administration Department,Chapter one Check in,Registering an individual guestReceiving a tour groupExtending stayChanging the room,WORDS,Register 登记Nationality 国籍S
3、ignature 签名Departure 离开Key card 钥匙卡Single roomdouble roomSuitestandard room,Deposit 押金Invoice 发票Receipt 收据Occupation 职业Extend 延长Extension 延长日期Vacant 空着的，无人用的Luggage 行李Lost property Form 财物遗失单,Daily rate 普通价Special rate 特价，优惠价Reservation 预定,GREETING,WELCOME TO OUR HOTEL !Good morning/afternoon!May I
4、help u?/what can I do for u?,房间价格询问,Whats the rate for a single room per night?Whats the charge for a single room per night?How much do you charge for a single room per night?,房间价格询问,Whats the rate for a single room per night?Whats the charge for a single room per night?How much do you charge for a
5、single room per night?,房间价格询问,Whats the rate for a single room per night?Whats the charge for a single room per night?How much do you charge for a single room per night?,你能告诉我您的姓名吗？,Could you give me your name, please?May I have your name, sir (madam)?Could I have your name, please?Whats the name, s
6、ir?,让我看一下预定单Let me check the reservation list.您打算这住几晚？ How long do you intend/plan to stay at this/our hotel?您房间号是多少？What is your room number, sir?,对不起，我们现在的房间已经全满了,Im sorry, sir. We have no vacancies at this time.We are fully booked.We do not have any room available for that week.We are full for th
7、ose dates, but I could suggest you try another hotel in the neighborhood.,Would you mind a double instead?您介意换成大床间吗？May I see you passport ? I need to copy the information page.我能看一下您的护照吗，我们需要复印一下信息页。I need your signature here , please?我需要您在这签字,CHECK OUT,The rent of your room will be paid by your ho
8、st company while extra services should be at your expense.您的房费由接待单位付，杂费自付。,交押金及预付款,Advanced deposit 预付款Pay in advanced 先付款pre-authorized withdrawal 预授权撤消Will you please pay a deposit? 请您预付点订金。 I need to swipe your credit card twice, the first one is for deposit, the second one when you check out is
9、for charge,We use your credit card to make the pre-authorization. 我们将在您的信用卡上做预授权。your credit card authorization just froze in your account provisionally ,not the real payment. when you check out, the cash desk need to confirm AUTH by your credit card, then expends will be remitted to account of the
10、hotel ,and your authorization will defrost at the same time.,我们将电话费记在您的帐上，等你离店时一起结账。Weve had your call charge on your bill. You can pay when you check out.您的总消费是2985元，已经付了3000元的押金，现找您15元。The total cost will be 2985.Youve paid 3,000 Yuan deposit, so Ill refund you 15 Yuan.,如果下午6点之后退房，将加收您一日房费If you c
11、heck out after 6:00p.m., youll be charged for one nights stay.如果中午12点之后退房，将加收您半日房费 You have to pay half of the rate more if you leave after 12:00.,Do you need receipt or bill?Just a moment please. Ill write out receipt for you.Ill send a bellmen up to get your luggage.This is your bill, please check
12、 it and sign here.Here is your change and receipt.,您取行李时，请出示您的行李卡Show the tags and receipt when you pick up your luggage.在前台有保险柜There are safety deposit boxes at the Front Desk.,小心地滑Its slippery. Please watch your feet.请这面乘电梯去餐厅Please take this elevator to the restaurant.请将这个便条给出租司机，他将带您去那Please giv
13、e the slip to the taxi driver and hell take you there.,Internet service,Do you charge for the use of the telephoneThe internet is not free,8 Yuan per hour,40 Yuan per day. The user name is your room number and the password is 123456.You can try it in one minute.Click the website, and you will see ou
14、r main page ,then enter your user name and password.,The network cable is in the second drawer on your right hand. 网线在您右手边第二个抽屉里,Telephone service,How do I make an outgoing call/long distance call?It not free, 0.3 Yuan per minute.You need to add 0 before the telephone number you dial.Dial zero first
15、, the dial the number you want./dial the area code first,and then dial the number you want.,words,LOCAL CALLS 市内电话INTERCOM CALLS 内线电话LONG DISTANCE CALLS 长途电话TRUNK CALLS 长途电话INTERNATIONAL CALLS 国际电话EMERGENCY CALLS 紧急电话,What are your rates of laundry service? 洗衣服务怎么收费？If you need DDD& IDD telephone se
16、rvice, please contact with the front desk in the lobby. 开通国内、国际长途电话，请到总服务台办理开通手续。Andy, do you know when the network will be up again? 安迪，你知道网络什么时候会再次开通吗？,Hair dryer 吹风机Laundry洗衣Mini-bar/Refrigerator冰箱Hanger衣架Electric Kettle电水壶Slipper拖鞋Soap香皂,Bath Towel浴巾Floor Towel地巾Small Towel方巾TV controller遥控器enve
17、lopes 信封Stamp 邮票,Exchanging money,Cash ExchangeableU.S dollarYenHK dollarEuroPound,Currency 货币 Denomination 面额Sufficient 充足的The exchange rate 外币兑换率,Sentence,How much would you like to change?What kind of currency have you got?This is an exchange memo. Please fill in your name and the amount you inte
18、nd to change.Here are your money and exchange memo. please check it. Please keep the memo. It may come to in handy later on. You may convert the unused RMB back into foreign currency when you leave China.,Sentence,What is the exchange rate for U.S dollars.Please change this into U.S. dollars.Is ther
19、e any commission charge?Excuse me, I want to convert 200 U.S. dollars into RMB.What denomination? Note of small denomination Note of large denomination,The rates of exchange are on the board there.Very sorry, As hotel policy , If you want to extend your stay in our hotel, youll have pay half of the rate more if you check out after 12:00, And if you leave after 6:00 pm, youll have to pay the full day rate.,
