1、TRAININGACTIVITYOUTLINE培训活动纲要Task:StandardLetters任务：标准信函Code 序号：OH-SM-CS-A006Objectives : Attheendofthissession,eachtraineewillbeabletoensuretheStandardofcorrespondencewithclientsandthegeneralpublicisOfqualityanduniformity.目的：课程结束后，每个学员将能够确保同客人和对外公共关系通信标准的质量和一致性。Standard : Seeattachment标准：（附后）Resour
2、ces : LCD/StandardLettersExample,Flipchart,Whiteboard.培训器材：LCD/标准信函的样本，翻转展示板，白板MethodTrainingStepsTime培训方式培训步骤时间Icebreak打破僵局Program:lettraineeswritealettertootherperson,usedifferentstyleordifferentformat,justuseself-3minutesIntroductionfeelingtowrite.题目：让学员每人写一封信，用不同的风格和格式，(用个人的感受去写)10minutes介绍After
3、program,askonequestion:PreparedonFlipchar节目结束后，提问学员25minutestWhyourletterhaslotsofstyle,canweuseitonourbusin翻转展75板准备ess?10minutesContent为什么我们会有那么多的不同的风格，是否可以用在商Andexplanation务工作上？解释内容Showsessionobjective:LCD展示课程主题ExerciseWIFM :usestandardlettercanhelpyoupresentyourselfmoreprofessional,getmoreinforma
4、tionandbusines10minutes练习Summarys.通过学习我们将帮助你更专业，获得更多的商务信息Allstandard&proceduresbewrittenintheflipchartandshowingtotrainees. (Flipchart1)将所有的标准和程序写在翻转展示板上，然后向学员展Total58minute总结小。sExplainhowtoprepareandusestandardletters解释如何准备和使用标准信函？Asktrainees:提问：Whatisstandardletters?什么是标准信函?Allkindofstandardletter
5、sw川bewrittenonthewhiteboardandshowingtotrainees. (Whiteboardl)将所有的标准信函写在白板上，然后选择。?Corporate Accounts商务客户?Wholesalers / Tour Operators旅行社代理商?Tour One - Time一次性团队?CI &M会议和展览?Catering and banquets 宴会? Thank you letter致谢函?Apologize letter道歉函?Greeting letter问候函?Invitation letter邀请函?Press Releases 出版商?Media / Press 媒体广告?Suppliers 供应商?Etc 等ReviewkeypointsandTest.回顾要点和测验
