1、English for Tour Guide,Tel:18062038398 E-mail:18536376,Unit 2 Hotel Accomodation,Lead-in Basic procedures to help check in and check out.,Part 1 Speaking,Step 1 Listen and watch Answer the following questions. What does Li Min want to do? A: check in B: make a reservation 2. What kind of room does s
2、he want? A:singe room B: double room 3. When will she and her group arrive? A：on May 10th B: on May 17th 4. How long will they stay at the hotel? A: six nights B: seven nights 5. How much discount will they get? A: 20% B:10%,B,B,A,B,B,Step 2 Speaking,White Swan Hotel Local guide CITS Guangdong branc
3、h Standard room Single room Registration form Departure date Voucher Room card,白天鹅酒店 当地导游 中国国际旅行社广东分社 标准间 单人间 登记表（入住登记表） 离开时间 房卡,Situational dialogue 1,Step 2 Questions to dialogue 1,1) How many people are there in Zhang Lis group? 15 people. 2)What kind of rooms has Zhang Li bookded? 7 standard roo
4、ms and 1 single room 3) How long will they stay in the hotel? 3 nights 4) What time is the morning call? 7 a.m. every morning.,Step 3 Questions to dialogue 2,1) What are the arragement of the group this morning in the dialogue? Check the luggage Take the luggage to the bus Have meal in the dining-ha
5、ll Meet on the bus Set off to the airport,2)How much is the bill? 4,500 yuan in total. 3)How did they pay? They paid in cash. Receipt,Step 4 Exercise on page 24 task 3 and 4,(1) Here is the information desk of the Garden Hotel book a room A twin room,(2) An air-conditioned superior room有空调的房间 An air
6、-conditioned superior room with bathroom Please fill in a registration form in triplicate(一式三份),Step 5 Useful expressions,Welcome to. What can I do for you?,Step 6 Food and Beverage Service,Listen and watch . Questions 1. How to offer F&B service ? 2. Can you understand the following menu?,order,How to order,Offer F&B service,How about your meal? Do you enjoy your meal? How would you like your fish? Are you satisfied with your dish?,Introducing features of typical dishes,
