1、Part1: Enterprise-wide deployment1) which of the following items would be considered process outputs?I) MoneyII) ProductsIII) SpecificationsIV) ServicesV) DesignsA) I,II and III only B) I, II,III and V only C) II,IV and V only D) II,III,IV and V onlyAnswer: C2. The phrase “ Improve quality, decrease
2、 costs., improve productivity, capture the market with better quality and price, stay in business, and provide jobs“, refers to:A) Demings Chain ReactionB) Feigenbaums Principles of TQCc) Ishikawas Characteristics of CWQCd) Jurans Basics for SuccessAnswer: A3. In the Six Sigma structure, process own
3、ers are also referred to as:A) Champions or sponsorsB) Sponsors or master black beltsC) Black belts or championsD) Master black belts or directorsAnswer: A4. In highly effective six sigma companies, most employees receive some training. what group is most likely to receive sponsorship training?A) Se
4、nior managementB) Master Black Belt candidatesC) Black Belt candidatesD) Green Belt candidatesAnswer: A5. The link across different media(data bases, text data, video, audio, etc.) is called:A) Data layerB) User interfaceC) Processing layerD) Data repositoryAnswer: A6. According to Pande, which of t
5、he following are legitimate reasons for NOT embracing a Six Sigma effort?I) The company currently has an effective improvement effortII) Current changes are overwhelming the company resourcesIII) The potential gains arent sufficient to fund Six SigmaA) I onlyB) I and II onlyC) II onlyD) I,II and III
6、Answer: D7. what(two) organizational steps typically provide feedback to business systems and processes?I) CustomersII) SuppliersIII) InputsIV) OutputsA) I and II onlyB) III and IV onlyC) II and III onlyD) I and IV onlyAnswer: D8. Which of the following quality gurus are must closely associated with
7、 the term total quality control and total quality management?I) CrosbyII) FeigenbaumIII) IshikawaIV) DemingV) JuranVI) TaguchiA) IV and V onlyB) II and III onlyC) I and VI onlyD) II and V onlyAnswer: B9. Which of the following are acceptable options for the deployment of Six Sigma projects?I) A focu
8、s on cost savingsII) A focus on customer satisfactionIII) A focus on internal problemsIV) A focus on design improvementsA) I and II onlyB) II and III onlyC) I, III and IV onlyD) I, II, III and IVAnswer: D10. The most important element in six sigma depolyment would be considered:A) TrainingB) Organiz
9、ational structureC) Management SupportD) Reward and recognitionAnswer: C11. Successful knowledge management would be LEAST likely to employ:A) Multiple transfer channelsB) Clear purpose and languageC) Parallel specialized tracksD) Standardized flexible structureAnswer: C12. A supplier provides a pro
10、duct in a box. After the product is consumed, the purchaser attempts to recycle the box by storing personal items in it. However, the hinges of the box soon fail. this scenario describes whose statement on quality?A) JuransB) DemingsC) TaguchisD) ShewhartsAnswer: C13. Review the following assessment
11、 statements:There is low industry rivalryThere are few regulatory requirementsThere is currently a positive growth cycleWhat SWOT analysis area is most clearly being portrayed?A) StrengthsB) WeaknessesC) OpportunitiesD) ThreatsAnswer: A14. In a nutshell, six sigma is considered:A) A business improve
12、ment approachB) A focus on critical customer itemsC) An elimination of mistakes and defectsD) A concentrated focus on business outputsAnswer: A15. A SWOT analysis developed by top management is the ideal way to prepare for a strategic plan, EXCEPT for the fact that:A) One person generates itB) It do
13、es not incorporate everyones strengthsC) The voice of the customer is a weaknessD) There is lack of diversity in top management thinkingAnswer: D16. The function of a coach in a six sigma organization is most likely to be filled by which of the following:I) Steering committee membersII) Process owne
14、rsIII) Master black beltsIV) Black BeltA) I and II onlyB) II and III onlyC) III and IV onlyD) I, II and IVAnswer: C17. From an upper management perspective, what has been the principal motivating factor in embracing six sigma?A) Bottom line resultsB) Market share growthC) Defect reductionsD) Custome
15、r focusAnswer: A18. The advantages of training managers in six sigma concepts before line workers include:I) Managers have more time available for trainingII) Managers must lead the deployment of six sigmaIII) Managers must understand the concepts if their full support is expectedIV) Managers will v
16、alidate the overall impact of the trainingA) I, II and III onlyB) II and III onlyC) II, III and IV onlyD) I,II,III and IVAnswer: C19. What quality luminary is generally recognized as having created the control chart?A) DemingB) ShewhartC) JuranD) IshikawaAnswer: B20. An organized and disciplined app
17、roach to problem solving in most six sigma organizations is calledA) SIPOCB) DMAICC) PDCAD) DPMOAnswer: BPartII Business Process Management21. The SIPOC business model helps everyone in the company see the business from an overall process perspective by:I) Providing a framework applicalbe to process
18、es of all sizesII) Identifying the few key business customersIII) Displaying cross-function activities in simple termsIV) Helping maintain the biy business pictureA) I,II and III onlyB) I,II and IV onlyC) I,III and IV onlyD) II, III and IV only22. The organizations customer service program can be en
19、hanced in many ways. one of the ways would be:A) Provide better procedures for customer service personnelB) Restrict access to customer dataC) Have supervisors available to answer more questionsD) Utilize employee involvement23. Benchmarking of performance is :A) Not applicalbe to most organizations
20、 because their processes are uniqueB) Infrequently used because each company needs to protect their trade secretsC) Ignored because of the perceived barriers to sharing internal company informationD) Discouraged because of anti-trust laws24. One would say that, from a overall perspective, the activi
21、ties of a company are tied together by:A) CustomersB) StockholdersC) SuppliersD) Process management25. The QFD process can be described as a:A) Financial metrics approachB) Customer competitive assessmentC) Customer driven processD) Technical result driven process26. For a customer driven company wi
22、th high quality and value, we need to:I) Know our customersII) Analyze our service performanceIII) Keep cost reductin programs goingIV) Have strict rules and procedures that employees must followA) I and II onlyB) II and III onlyC) I and IV onlyD) I,II,III and IV27. Customer segmentation may occur b
23、y:I) City, stateII) Random variationIII) Age, sexIV) Natural selectionA) I and II onlyB) I and III onlyC) I, II and III onlyD) I, III and IV only28. The relevant stakeholders in an important project would typically include all of the following EXCEPT:A) Hourly employeesB) Potential competitorsC) Pot
24、ential suppliersD) Owners or stockholders29. Community or society quality benefits resulting from a business enterprise would NOT include which of the following?A) Safe products to useB) Enhanced ability to pay taxesC) Prestige and self-fulfillmentD) An expansion of job openings30. Having an in-dept
25、h knowledge of an industry, makes the manager an expert in customer needs and desires. To win in the marketplace the manager should:A) Authorize a new product soonB) Start with a new marketing plan fitting customer needsC) Develop a strategic plan for his new productsD) Ask for help, because the man
26、ager doesnt really know the customer31. There are problems associated with providing a bad experience to a customer. the customer can turn on you. A term associated with this is:A) DefectorB) TerroristC) MarginalD) Piranha32. Benchmarking is normally undertaken by a company or organization for the p
27、urpose of:I) Finding a leader in an area felt to be deficientII) Developing methods of measuring performanceIII) Identifying the gap between the present and desired performanceA) I onlyB) II onlyC) II and III onlyD) I,II and III33. In selecting a base for meauring quality costs, which of the followi
28、ng should be considered?I) Is it sensitive to increases and decreases in production schedules?II) Is it affected by mechanizatin and the resulting lower direct labor costs?III) Is it affected by seasonal product sales?IV) Is it oversensitive to material price fluctuations?A) I and III onlyB) I,III a
29、nd IV onlyC) I,II and III onlyD) I,II and IV34. The customer market has all of the following characteristics EXCEPT for:A) A large number of cusotmersB) Detailed knowledge about the productC) A simple purchase transactionD) Small purchase amounts35. Kaplan and Norton have outlined a business plannin
30、g process that gives consideration to factors other than financial ones. it provides more perspectives for stakeholder interests. This approach is referred to as:A) Balanced scorecardB) Strategic planningC) Five forces of competitive strategyD) Quality function deployment36. When considering stakeho
31、lder groups, which of the following terms is most closely identified with the term“community?“A) SocietyB) GovernmentC) External CustomersD) Suppliers37. Focus group can best be defined as:A) Small group with a specific topicB) A segmented group of suppliersC) A segmented group of intermediate users
32、D) A pre-selected group of users38. Benchmarking should be done in the following sequence:I) Measure competitive performanceII) Implement significant improvementsIII) Understand your own processesIV) Identify improvement criteriaA) I,II,IV,IIB) III,IV,I,IIC) IV,III,II,ID) I.II.III.IVAnswer: B39. If
33、the project internal rate of return is estimated to be 11% and I) The company cost of capital is 10%II) The company cost of capital is 12%III) Funds are limited and another project will yield 14%IV) Funds are unlimited and another project will yield 14%A) I and III are trueB) I and IV are trueC) II
34、and III are trueD) II and IV are true40. A chart is constructed that has defect types on the X axis, customers on the Y axis, and numbers of defects at the corresponding column and row intersection is called:A) A matrix diagramB) A correlation chartC) A pareto diagramD) A cause and effect diagramPar
35、t III Project Management41. In most cases, an improvement team receives the least control and direction during which of the following stages:A) BuildingB) StormingC) PerformingD) Alarming42. Which of the new quality management tools is(are) used to organize facts and data about an unfamiliar subject or problem?I) The affinity diagramII) The header techniqueIII) The KJ methodIV) Matrix diagramA) I onlyB) I and II onlyC) II and IV only
