1、题目： Neither do I. Look at our community, it is such a mess.答案：I really dont think our service center is satisfying.题目： ?Thats great! 答案：How about going to dinner at the Mexican restaurant tonight题目：Customer: We have ordered for almost one hour. Why is it so hard to get our dishes 答案：Im really sorry
2、about that.题目：Hello, is that service center? The elevator of our apartment doesnt work.答案：Sorry, Ill have it checked out at once.题目：Why do you look unhappy. Whats the matter?答案：Im rather disappointed with the poor quality of the radio Ive just bought.题目：I dont know . I just arrived here two minutes
3、ago.答案：whats going on题目：It is only by agreeing with their view point and that you will resolve the situation答案：suggesting a possible solution题目：Our workers have been checking the heating system since you called us. I you it will答案：assure题目：The heating system of our apartment broke down so I made a _
4、 call to the答案：complaint题目：The more information you can get, in your field. 答案：the more competitive you will be 题目：They since last night. They are about to finish the work. 答案：have been cleaning the system题目：They promised the car for us.答案：to repaired题目：We it very much that youve come to give us a t
5、imely ride. Otherwise we would答案：appreciate题目：We are under _ to finish the task within such limited time.答案：pressure题目：We feel with the inconvenience the service center brought us. 答案：disappointed二、翻译：从以下 A、B、C 三个选项中选出与英文最适合的中文翻译。子问题 1：C; 子问题 2： A; 子问题 3：A; 子问题 4：B; 子问题 5：C二、阅读理解：阅读下面的短文，根据文章内容从 A、B
6、、C 三个选项中选出一个最佳选项。Angry customers tend to aim their dissatisfaction and complaints at staff members. If this子问题 1：A; 子问题 2：C; 子问题 3：B; 子问题 4：C; 子问题 5：C二、阅读理解：阅读下面的短文，根据文章内容从 A、B、C 三个选项中选出一个最佳选项。Imagine this situation: you have bought a faulty item from a shop and you take A. them; B. it;子问题 1：B. it; 子问题 2：A. which; 子问题 3：C. favours; 子问题 4：A. as; 子问题 5：B. with二、阅读理解：阅读下面的短文，根据文章内容进行判断，正确写“T”错误写“F”。子问题 1：F; 子问题 2：T; 子问题 3：F; 子问题 4：T; 子问题 5：F
