1、 Wuhan ZJKC technology CO.,Ltd.Doc.No.: QMQuality Manual Date 2013-04-01Version/Issue A0 Status Controlled PageWuhan ZJKC technology CO.,Ltd.QUALITY MANUAL質 量 手 冊 文件編號 Document No.: Q M_ 版 本 Version : 1 . 此手冊為武汉中杰科创科技有限公司版權所有,未經本公司同意,不得翻制.This manual is a copyright document of Wuhan ZJKC technology
2、CO., Ltd No duplication of this document in whole or in part is allowed without prior approval from ZJKC. 本手冊以中文內容為准，英文僅供參考 I f any nonconformity between Chinese and English version , Please refer to the Chinese version, English version is for your information only.“ 控制本” Controlled Copy 副本編號Manual
3、No : _接 收 者Recipients : _1 of 34Wuhan ZJKC technology CO.,Ltd.Doc.No.: QMQuality Manual Date 2013-04-01Version/Issue A0 Status Controlled PageRevision History更改记录Issue版本Page#页码Rev版次CHANGE更改內容WRITTEN BY编写DATE日期Review and Approval審查和批准XSignature / DateOriginator: _Date : _ReviewXSignature / DateManage
4、ment Representative: _Date:APPXSignature / DateGeneral Manager:_Date:Checked by DCC 文 控 審 核:ContentSECTION NO. SECTION Title Page(s) ISO9001:2008claEffective date Expiry date 文件生效日期：_ 文件失效日期：_N/A2 of 34Wuhan ZJKC technology CO.,Ltd.Doc.No.: QMQuality Manual Date 2013-04-01Version/Issue A0 Status Con
5、trolled PageuseThe Cover N/ARevision HistoryContent1 Introduction of Our Company2 Brief Presentation of Quality Manual2.1 Applicable Scope2.2 Quality Manual Control 2.3 Distribution Scope3 Quality Policy 5.3 Establishing the plant organization structure, appoint dept. heads and delegation the respon
6、sibility, authority and business process in each department; Appoint management representative, endowing her/him enough power to establish, implement and maintain the quality system; Establishing quality policy and quality objective; Ensuring quality objective Conducting management reviews or delega
7、ting this to the appropriate personnel; Business development Strategic planning; Improve business operation process Motivate all staff employee enthusiasm for work, realize the objective Approving quality manual and quality procedure; Handling serious customer complaints, entertaining customer visit
8、or Establishing and maintaining an awareness of the importance to meet customers and statutory requirement. Management representative : Ensuring that a quality management system is established, implemented and maintained in accordance with the ISO9001:2008 Standards.Wuhan ZJKC technology CO.,Ltd.Doc
9、.No.: QMQuality Manual Date 2013-04-01Version/Issue A0 Status Controlled Page Reporting to the General Manager on the performance of the quality management system, responsible for driving continuous improvement. Promoting awareness of customer requirements throughout the organization. Director of Fi
10、nance / Senior Member of the Management Team Responsible for establishing management of information systems Assist General Manager to indicate the requirements of our parts according to the market; Recruit and train PM/PA to take up the responsibility as a program organizer and to utilize the produc
11、tion capacity and resources to meet customer demands; Guide and ensure the PM/PA are leading their teams, as the owners of projects, to achieve world class quality standards and established company goals; Organizing, planning and leading the program team and manufacturing engineering team to expand
12、of the existing businesses and to explore the new business accounts; Systemize the program management to focus at job efficiency and room of enhancement in turn to come up with cost reduction and improve the business situation; Promote and develop customer satisfaction survey, and analyze the requir
13、ements from customer, responsible for all aspects of customer relationship management; To consolidate capacity and capability of all internal functional departments to meet project targets and to exceed customers requirements. Quality Manager Organizing to establish and maintain ISO9001 Quality mana
14、gement system, including: Initiating the quality manual; Initiating and revising the procedure documents and pushing on the practice; Organizing to arrange the internal quality system audits at specified frequency; Reviewing the quality management system and following up the effectiveness of prevent
15、ive andcorrective actions to the discovered problems; Clarifying the customers technical requirement to product, Executing the quality control of product, Arranging incoming materials inspection, in-process inspection, final inspection and out-going inspection, vendor survey action, Arranging the me
16、asurement work of trial run product and in-process product,Wuhan ZJKC technology CO.,Ltd.Doc.No.: QMQuality Manual Date 2013-04-01Version/Issue A0 Status Controlled Page Controlling of inspecting and measuring equipment. Handling of non-conforming product and convening MRB meeting; Responsible for c
17、ontrol of document and Data; Responsible for the application of statistical techniques Handling and reply to customer complaint. Manufacturing Engineering Manager Responsible to the routine of manufacturing Engineering Department; Manpower arrangement and performance evaluation, employ new employees
18、 and work out the department development plan; Responsible for the design and development of product. Cooperate well with the internal departments/sections and handle all the problems timely; Keep in well touch with the related dept of customer and deal with the critical engineering and quality issu
19、e; Guide the manufacturing engineers from New Product Introduction to Mass Production, ensure the new project goes smoothly from launch to mass production; Organize the internal and external training of manufacturing engineering department, improve the business level of all the positions and keep th
20、e better competitive; Set up and upgrade engineering management procedure document according to the requirement of quality management system ,insure engineering information from customers to spread out to the related dept correctly; Responsible to technology possibility analysis of new product produ
21、ction and provide tech support to Program manager; Introduce the innovative technology and conceptions with manufacturing process and evaluate the result; Settle down the difficult technology problems during the production and follow up. Business Unit Manager of operation department Report to Genera
22、l Manager, responsible for the day to day operation of the departments which include Production, PPC, Facility, Facility Engineering, to maximize business growth and profitability, setting clear objectives and targets for above ; Select, train, develop and motivate staff in accordance with company p
23、rocedures and ensure that all their activities meet the standards required; Ensure that all company operating procedures and controls are applied; Monitor the quality and delivery schedule to meet the customers requirements; Ensure and monitor the performance of continuous improvement program in pro
24、duction flow to enhance the products quality and production efficiency; Introduce the innovative technology and conceptions with manufacturing process to advance companys engineering strength and competitive advantage; Assist with pricing strategies for the key customers, and maximize margin opportu
25、nities. Human resource manager Employing the manpower, reviewing the salary system and recommending feasible program;Wuhan ZJKC technology CO.,Ltd.Doc.No.: QMQuality Manual Date 2013-04-01Version/Issue A0 Status Controlled Page Responsible for medical insurance and welfare and handling all daily dis
26、ciplines and complaints of employees; Working out basic training outline and performing pre-occupation training to new staff; Collecting the training requirements from each dept, working out training planning and following it; Monitoring the on-job training of each dept/section; Responsible for stat
27、istics of all training activities and keeping the training record of every post worker; Administration manager Logistics management; Maintaining the infrastructure such as buildings, Assuring the clean of the workspaces; Accounting Manager: Providing relevant data on cost counting. Logistic Manager
28、Responsible for normal operation of store dept., shipping dept., custom declaration dept. and purchasing dept. Store Manager Responsible for management of all materials; Responsible for product handling, storage, packaging, preservation and delivery; Responsible for receiving incoming materials; Inf
29、orming IQC to inspect all incoming materials. Shipping Manager/Supervisor Responsible for all production delivery and transportation; Maintaining the delivery vehicles. Purchasing Manager Responsible for purchasing good quality product in proper qty and at proper price in time; Sourcing and evaluati
30、ng suppliers. Facility Manager Providing and managing resources needed such as water, power and gas resources repairing and maintaining equipment. MIS Manager Wuhan ZJKC technology CO.,Ltd.Doc.No.: QMQuality Manual Date 2013-04-01Version/Issue A0 Status Controlled Page Designing, installment and mai
31、ntaining to hardware and software system to each dept/section; Assuring appropriately use of computer and relevant software; Controlling of computer network documents On-Job training to staff of his/her dept/section; Responsible for the completeness and correctives of quality records in his/her dept
32、; Taking corrective and preventive action within the functional scope of his/her dept;5.5.2 Internal communicationEvery department Manager shall communicate with relevant departments through oral introduction, written report, phone, e-mail, call meeting etc. And with internal department through noti
33、ce, mail, report, meeting minute, training, quality procedure and any others manner etc to ensure the quality management system and its effectiveness are communicated between each functional dept.5.6 Management ReviewChaired by General Manager or his appointed person, the management review is perfor
34、med to review the quality management system at least once a year. To ensure its continuing suitability, adequacy and effectiveness as well as meet the requirement of the International Standard ISO9001: 2000 and the companys stated quality policy and objectives. The review input and output stated in
35、“Management Review” procedure FQP-MGR01.Applicable Procedure: FQP-MGR01 Management Review Wuhan ZJKC technology CO.,Ltd.Doc.No.: QMQuality Manual Date 2013-04-01Version/Issue A0 Status Controlled Page6. Resource ManagementWuhan ZJKC technology CO.,Ltd.Doc.No.: QMQuality Manual Date 2013-04-01Version
36、/Issue A0 Status Controlled Page6.1 Provision of resources Each relevant dept initiates its resources requirement base on the actual need, then submit it to corresponding senior management and all departmental managers for review. The provision of resources is aiming at implementing, maintaining and
37、 improving the processes of quality management system and enhancing customer satisfaction. General Manager shall provide adequate resources including the assignment of equipment and trained personnel to manage, perform and verify product and production process.6.2 Human ResourcesI. All staff should
38、possess appropriate education, training, skills and experience to performing work affecting product quality. Each dept manager shall assure his/her subordinator have appropriate on-job skills.II. Competence, awareness and training Our company established and maintained procedure FQP-TRN01 to ensure:
39、 Determine the necessary competence for personnel performing work affecting product quality; Provide training or adjust position or demotion to satisfy these needs; Evaluate the effectiveness of the action taken through examination; Ensure our staff are aware of the relevance and importance of their
40、 activities and how they contribute to the achievement of the quality objectives; Human resource dept maintains appropriate records of education, training, skills and experience.6.3 InfrastructureThe Facility department and facility engineering department with the respective department heads will pl
41、an the infrastructures for manufacturing of products. The infrastructures will include the working space, utilities, process equipment and supporting service required to meet the customer requirements. All plans for infrastructures are reviewed and approved by the management prior execution. The res
42、pective department and/or personnel who own the infrastructure is responsible to maintain daily and improve the conditions. The Facility department and facility engineering department are responsible to maintain periodically and improve the conditions.6.4 Work environmentAccording to work requiremen
43、t, the dept manager or supervisor shall determine and manage the work environment needed to achieve conformity to product requirements. This may include:a) The workshop should be sun-proof, rainproof, windproof and damp-proof;b) Good air ventilation, fire control, keep the congenial temperature c) A
44、reas used for handling, storage, and packaging of products shall be clean, safe, and organized to ensure that they do not adversely affect quality or personnel performance;d) Ensure the environment of workshop is compliance with labor law.6 AWuhan ZJKC technology CO.,Ltd.Doc.No.: QMQuality Manual Da
45、te 2013-04-01Version/Issue A0 Status Controlled PageApplicable procedure: FQP-TRN01 Training7. Product Realization7.1Planning of product realizationI. Our company performs all processes / activities according to this quality manual and the documented procedures to achieve quality policy, quality obj
46、ectives as well as consistent with customer expectations and requirements.II. With the development of our company, if there is any new product or new technology or new project that can not meet the requirements of customer or product. Program Manager/Program Assistant /Manufacturing Engineer and Qua
47、lity Engineer shall make the quality control plan on this project and take into action to satisfy customer requirements and specified product requirements. 7.2Customer-related processes7.2.1. Determination of requirements related to the productThe BUM / program manager / program assistant shall dete
48、rmine customer requirements through communication, market survey, all kinds of media, studying statutory and regulatory requirements and experience of communication. Customer requirements include: Requirements specified by the customer, including the requirements for delivery and post-delivery activities; Requirements not stated by the customer but necessary for specified or intended use, where known; Statutory and regulatory requirements related to the product; Any additional requirements determined by our company.7.
