1、Add: 中国北京三里河路15号中建大厦 (100037)CSCEC Mansion, NO.15 Sanlihe Road, 100037 Beijing, China Tel: (8610) 88082888 Fax: (8610) 88082789 Web: 中国建筑行为规范手册 PRACTICAL MANUAL FOR CSCEC STAFF CODE OF CONDUCT AND PROTOCOL目 录 TABLE OF CONTENT 04 笃诚守信 06 品质至上 08 专业敬业 10 严守规范 12 持续创新 14 融合高效 16 协同联动 18 清正豁达 20 拼搏进取 2
2、2 绿色人文 Honest and Accountable Reaching the Best Quality Being Professional Stick to the Rules Keep on Innovation Maintain High Efficiency Collebrative and Cooprative Clean and Broad-minded Hard Working Green Development 行为十典 Ten Codes of Conduct 礼仪九章 总则 24 尊重平等 24 真诚宽容 25 适度适宜 25 自律自省 细则 26 协调 28 有序
3、 32 适时 34 规范 36 随俗 General Provisions Mutual Respect Sincere and Tolerance Moderate and Proper Self Disciplined Detailed Rules Matching Order Timing Standard Do as Romans Do Nine Aspects of Protocol前 言 中建信条是新时期中国建筑的事业 理论， 是引领中国建筑科学发展的价值追求， 是全体员工团结奋进的精神旗帜 。 着眼于推 进对中国建筑发展战略的认同 、 理想信念的 认同 ， 中建信条 成为 了 广
4、大员工心灵的寄 托和归宿。 知是行之始 ，行是知之成 。坚定的理想信 念和文化理念必须付诸行动 ，必须用实践来检 验 。行胜于言 ，贯彻 中建信条重在内化于 心 ，更在付诸于行 。只有把中国建筑核心文化 理念转化为员工的行为习惯 ，融入具体日常工 作之中， 做到既 “内正其心” ， 又 “外正其容” ， 才真正符合中国建筑的文化要求。 中国建筑行为规范手册 十典九章 是 中 建信条的延伸 ，是践行 中建信条的行动 指南。 十典九章由两部分内容组成。 “ 行为十 典 ” 是 对 管 理行为和员 工 习惯 的 倡 导 和 要 求 。 其 中 ，“ 组 织 行 为 ” 关 注 企 业 商 业 伦理
5、， 对如何营造 良好组织环境 、 提高企业文 化执行 力提出 明确要 求 ； “ 个 人 行 为 ” 注 重 细节 阐述 ， 对中国建筑全体员工的日 常行为进行 重点引领和倡导 ； “ 反对行为 ” 明确底线规 范 ， 对背离中国建筑文 化倡导的行为进行高 压 警 示。 “礼仪九章” 是中国建筑员工的礼仪规范， 按照国际化公司的标准 ，阐述了员工在商务社 交场合所应注意的礼仪及行为细节 ，是中国建 筑员工提高职业修养 、提升人际沟通技能 、全 面树立个人和企业形象的礼仪遵循。 言必行 ，行必笃 。每一位中国建筑员工都 要遵照 十典九章 ，经常检验自己的行为 ， 以身作则 ，践行规范 ，坚守 中
6、建信条 ，必 激发出中国建筑企业文化的蓬勃活力。 千里之行 ，始于足下 。行为规范 ，从现在 做起 ，从我做起 。 中建信条 的意义在于具 体行动 。每个人的行为都要体现中国建筑的核 心价值，展现组织形象。 笃信而行，行必致远。 Preface 02The Credo of CSCEC is the theory for CSCEC staff to follow in the new era. It is the core value that leads CSCEC to develop scientifically. It is also the flag that inspires a
7、nd units all CSCEC staff to move forward. The Credo of CSCEC, aiming at pushing forward the consensus on development strategies and ideologies of CSCEC, has become the hope and home of the souls of all CSCEC staff. Knowing is the beginning of action, and action is the result of knowing. Firm ideal f
8、aith and cultural concept should be turned into action and be tested through practice. Actions speak louder than words. Actions are more important when implementing the Credo of CSCEC. Much attention is to be internalized in the heart of the staff. The culture requirement of CSCEC can only be met wh
9、en the core culture ideology is turned into staff behavior and custom in their daily work, both internally and externally. The Code of Conduct and Protocol is the extension of the Credo of CSCEC, and it is the guide for implementing the Credo of CSCEC. The Code of Conduct and Protocol is comprised o
10、f two parts. Ten Codes of Conduct advocates and requires managerial behavior and custom of staff. Among which, organizational behavior attaches importance to the business ethics, and raise clear requirements as how to create sound organizational environment as well as improve the corporation cultura
11、l capacity. Individual behavior is concerned with detailed instructions, guiding and advocating the daily behavior of all CSCEC staff. We are against makes standards of bottom line, and alerts staff from doing things against CSCEC culture. Nine Aspects of Protocol sets up etiquette rules for CSCEC s
12、taff. Following standards of an internationalized corporation, the protocol explains the etiquette rules and detailed behavior that staff should pay attention to at the business and social circumstances. It helps staff to improve their professional quality, communication skills and set up good manne
13、r of both individual and the corporation. Honoring our words and resolute our deeds, every staff of CSCEC should follow this Code of Conduct and Protocol as our rules and check ourselves with it regularly. Every staff of CSCEC should also stick to the Credo of CSCEC. The corporation culture of CSCEC
14、 will certainly be energized. Long journey begins from the first step. We should start following the rules and standards from now on. The Credo of CSCEC means more in action. Every ones behavior will reflect the core value and organizational image of CSCEC. Honoring our words and we will go a long w
15、ay. 0304 TEN CODES OF CONDUCT 人而无信，不知其可也。论语 笃诚守信是我们契约精神和高品质履约的体现，是我们的生命线。我们 把笃诚守信作为事业发展的根基，倾力营造内外部诚信的氛围。 Honesty and accountability reflects our behavior quality and spirit following and honoring contract. It is our bottom line at that. We take honesty and accountability as the base for the course o
16、f our development, and we make every effort to create an atmosphere of honesty both inside and outside the corporation. 笃诚守信 Honest and Accountable05 组织行为 宁愿丧失利益，也不丢失信誉。 高能力履约，高品质履约。 用数据说话，用事实说话。 个人行为 有诺必践，不打折扣。 要求别人的，自己先做到。 讲真话，敢担当。 反对行为 虚报瞒报。 诋毁对手。 搞小动作。 Organizational Behavior Wed rather loose be
17、nefit than the creditworthiness. We honor contract with strong capacity and high quality. We speak with data and truth. Individual Behavior We honor our words, without compromise. We will work on it before requiring others. We speak the truth and accountable. We are Against Making false or concealed
18、 report. Discrediting the opponent. Making tricks . I dont know how a man without truthfulness is to get on. Honest and Accountable Honest and Accountable Confucian Analects06 TEN CODES OF CONDUCT 如切如磋，如琢如磨。诗经 品质至上，是我们品牌价值所在，不仅体现在产品及服务品质上，更体 现在做人的品质上。我们孜孜不倦追求各方和谐中的最佳品质。 Reaching the best quality rep
19、resents value of our brand name. It should not only be reflected in the quality of our products and service, it should even more be reflected in our personal quality. The best quality in all aspects is what we will continue to follow. 品质至上 Reaching the Best Quality07 组织行为 绩效论功过，品质论英雄。 重过程看细节，重服务看效果。
20、 以品质树品牌。 个人行为 修为高标准，做事严要求。 品行为先。 改善从细节着手。 反对行为 低品质换取高速度。 以次充好。 Organizational Behavior We count on the performance and quality. We attach great importance to process and the details, the result and efficiency. We establish our brand name with good quality. Individual Behavior We will follow high sta
21、ndard and strictly follow rules when doing things. We will behave ourselves when doing things. We will improve ourselves by taking account of the details. We are Against High speed of development with low quality Producing under-standard products to count as good ones. Reaching the Best Quality Reac
22、hing the Best Quality To make the best of it, it is necessary to study and explore hard with joint efforts. Book of Songs08 TEN CODES OF CONDUCT 功崇惟志，业广惟勤。尚书 专业敬业是我们做强、做大的基础。我们依靠专业水准和敬业精神引领 行业发展。 We cannot become bigger and stronger without being professional and dedicated to our work. We rely on be
23、ing professional and dedicated to our work to play leading role in the industry. 专业敬业 Being Professional09 组织行为 发展有特色，竞争有优势。 用专业赢得信赖。 做专、做精、做强。 让职业有通道，让事业有前景。 个人行为 从业担责任，供职有操守。 珍惜每一天，做实每件事。 把工作放在心上，把心放在工作上。 反对行为 不调研就发言。 没有一技之长。 得过且过，无所追求。 Organizational Behavior We develop with our own character and
24、 advantage in the competition. We win trust from our partners with professionalism. We aim at being professional, sophisticated and strong. We create access to professionalism and bright prospect. Individual Behavior We are accountable, and work with ethics. We cherish everyday and do well everythin
25、g. We should devote ourselves to our work. We are Against Speaking without careful studying. Working without professional ability. Mudding through without pursuing. Being Professional Big accomplishment comes from the vision, and great success is resulted from hard working. Book of Documents10 TEN C
26、ODES OF CONDUCT 不以规矩，不能成方圆。孟子 严守规范是组织稳定性和持续性的重要保障，制度规范的严格执行才能 使组织沿着正确的轨道运行和成长。 Strictly following the rules guarantees the stability and sustainability of an organization. Strictly implementing the rules and standards can make sure that the organization operates and develop following the right route
27、. 严守规范 Stick to the Rules11 组织行为 制度面前没有余地。 按规范做事，用标准衡量。 主动执行， 快速执行， 完整执行。 恪守商业伦理，严守商业机密。 个人行为 让标准成为习惯。 讲原则，守纪律。 律己助人，维护规则。 反对行为 有令不行，有禁不止。 游离于规则之外。 上有政策，下有对策。 Organizational Behavior There are no buts in front of rules and regulations. We work according to the rules and checking with standards. We m
28、ake implementation aggressively, speedily and completely. We make ourselves adhere to business ethics and keep business secrete. Individual Behavior We let the standards to become our custom. We follow principles and disciplines. We help each other and maintain the rules. We are Against Disobeying o
29、rders and doing things that are forbidden. Ignoring the rules. Always having excuse for not to following the rules. Stick to the Rules Nothing can be accomplished without rules and standards. Mencius12 TEN CODES OF CONDUCT 苟日新，日日新，又日新。大学 持续创新，使我们始终充满活力，不断适应内外部环境的变化。我们致 力于营造激发组织和个人活力的创新氛围。 Keep being
30、 innovative and always energetic, we can cope with various changes of both internal and external world. We shall make all efforts to create an innovative atmosphere to energize both the company and individual. 持续创新 Keep on Innovation13 组织行为 保持创业心态。 超前五年想，提前三年做。 鼓励创新，包容失败。 个人行为 欣赏身边的好想法。 敢于挑战权威。 每天刷新
31、自己。 常想更好是什么。 反对行为 枪打出头鸟。 多一事不如少一事。 当一天和尚撞一天钟。 保守自闭，视野狭隘。 Organizational Behavior We always keep a mood of start up and passion for innovation. We make plan five years ahead, and we implement it three years ahead. We encourage innovation and tolerate failure during the process. Individual Behavior We
32、 appreciate good ideas. We are not afraid of challenging the professionals. We update ourselves every day. We keep thinking what can be improved. We are Against Being afraid of being exceptional. Rather caring less in the work. Being inactive towards work. Being over conservative and narrow minded.
33、Keep on Innovation If you can make things better for one day, you should make them better every day and never stop doing this. The Great Learning14 TEN CODES OF CONDUCT 天时不如地利，地利不如人和。孟子 上下同欲，群体同智，是卓越团队的主要特征，更是我们对组织高效运 作的基本要求。 Maintaining consistency among different levels and working with joint effo
34、rt makes an identity of a great team. It is the basic requirement for the high efficiency of our organization. 融合高效 Maintain High Efficiency15 组织行为 沟通出共识，信任出合力。 理解尊重，平等相待。 简洁，实用，有效执行。 个人行为 换位思考，以己推人。 多倾听， 多理解， 多欣赏， 多支持。 学别人的最好，做最好的自己。 马上做，做出彩。 反对行为 和稀泥。 个人英雄主义。 设置交流壁垒。 为失职找借口。 Organizational Behavio
35、r We believe that consensus comes from communication and trust will bring about win-win situation. We should respect peoples dignity and treat everyone equally. We should take result based and efficient approach and get rid of the worthless details. Individual Behavior We should try to stand in othe
36、rs boots. We should try to listen, understand, appreciate and support other colleagues. We should learn the best from others and make the best of ourselves. We should try to do work immediately and do it well. We are Against Showing tender feeling without principle. Showing individual heroism. Block
37、ing communications. Making excuses at negligence. Maintain High Efficiency Good timing is no better than the good location and good location cannot be compared with the advantage of people working together. Mencius16 TEN CODES OF CONDUCT 用众人之力，则无不胜也。 淮南子 协同联动，是我们未来的核心竞争力。协同强调的是目标的一致，联动 强调的是利益的一致，减少内
38、耗，创造共同价值。 Joint efforts and cooperation is of our future core competitiveness. Joint efforts means we have the same goal. Cooperation stresses that we have the same interest, thus we should work to create common value and reduce internal friction. 协同联动 Collebrative and Cooprative17 组织行为 整体利益高于一切。 竞争
39、不诋毁、合作不倾轧。 目标共进， 平台共建， 利益共享。 个人行为 大局着眼，小处着手。 多补台，常换位。 支持别人，成就自己。 反对行为 占山头、抢资源、争眼球。 损人利己。 只考虑自己的一亩三分地。 Organizational Behavior We believe the overall interest is our ultimate goal. We should make competition without defamation and cooperation instead of conflict. We should follow the common goal, est
40、ablish the platform jointly and share the benefit. Individual Behavior We should look at the big picture and work from the details. We should help each other and often think in others boots. We should support others and accomplish ourselves. We are Against Lording it over and loot the resources to a
41、ttract attention of others. Benefiting ourselves at the cost of others. Only thinking of our own benefit. Collebrative and Cooprative People working with joint efforts can never be beaten. Huai Nan Zi18 TEN CODES OF CONDUCT 非 淡 泊 无 以 明 志 ， 非 宁 静 无 以 致 远 。 诫子书 清正是我们行事的原则，豁达是我们处事的胸怀。清正豁达使我们拥有 强大的内心力量，
42、让我们走得更远。 Being clean is our principle of doing things and being broad-minded is related to how we embrace the world. Being clean and broad-minded makes us powerful in our heart and we can go farther with it. 清正豁达 Clean and Broad-minded19 组织行为 营造阳光、向上氛围。 用人五湖四海，做事心思端正。 包容多方差异。 人格平等，机会均等。 端平一碗水，用好一把尺。
43、 个人行为 立己达人。 小善要为，小恶必止。 心术正，自身硬。 简单交往，坦荡做事。 反对行为 做表面文章。 计较一得一失。 掩饰错误，诿过别人。 Organizational Behavior We should create an active and positive atmosphere for our staff. We should appreciate staff from various regions and be upright. We should bear with different people and tolerate their differences. We
44、should know staff are equal and their opportunities should be equal. We should treat staff equally with same standards. Individual Behavior We should establish ourselves and achieve our goals while helping others to do so. We should do good things and do not do bad things no matter how small they ar
45、e. We stand upright and firm, and nothing will harm us. We should be simple and frank in our work. We are Against Working only on the surface. Only caring about individual gains and losses. Covering up ones mistake and blaming others. Clean and Broad-minded Only freedom from vanity can show ones lof
46、ty goal of life; and only peace of mind can help him to achieve something really lasting. An Admonition to My Son20 TEN CODES OF CONDUCT 天行健，君子以自强不息。 周易 拼搏进取是我们竞争、进取意识的集中体现。拼搏意味着不畏艰苦，进 取意味着自强不息，引领我们披荆斩棘，攻坚克难。 Hard working and being aggressive reflects our sense of competition and progress. Hard work
47、ing means we are not afraid of hardship, while aggressiveness means we will keep marching forward to overcome difficulties. 拼搏进取 Hard Working21 组织行为 咬定目标不放松。 直面竞争，敢于亮剑。 把成绩当起点，把困难当阶梯。 团队学习，持续学习。 个人行为 有梦想，有激情，有干劲。 积跬步，致千里。 将 1% 的希望变成 100% 的现实。 反对行为 缺乏韧劲。 困难面前当逃兵。 怠惰敷衍。 Organizational Behavior We shou
48、ld keep going until our goal is realized. We should face the competition and go on fearlessly. We should take each of our accomplishment as the starting point and the difficulties as our steps. The whole team needs to study and we should keep it contineously. Individual Behavior We should have dream
49、, passion and capacity We should take step after step and the ladder is ascended. We should turn 1% possibility into 100% reality. We are Against Being lack of tenacity. Escaping in front of difficulty. Being lazy. Hard Working As Heavens movement is ever vigorous, so must a gentleman ceaselessly strive along. Book of Changes22 TEN CODES OF CONDUCT 取之有度，用之有节，则常足。 资治通鉴 绿色人文，体现了我们的社会责任。意味着我们关注自然和组织的可持 续发展，善待资源，合理运用。 Green development reflects our social
