1、07/26/06 1BUSINESS ENVIRONMENT AND ENTERPRISE PERFORMANCE SURVEY MAIN QUESTIONNAIRE (Face-to-face interview) The purpose of this survey is to better understand constraints that hinder the development of businesses like yours. This study is being conducted for 28 countries by the European Bank for Re
2、construction and Development and the World Bank. The initial goal is to better understand conditions for doing business in your country and how they compare to other countries. The ultimate goal of this research is to advise governments on ways to change policies and practices that impose a burden o
3、n private firms and to develop new projects and programs that strengthen support for enterprise growth. Your answers should reflect only your perception and experience of doing business in your country. I would like to assure you, that the information obtained here would be treated strictly anonymou
4、sly and confidentially. Neither your name nor the name of your firm will be used in any document based on this survey. Neither the European Bank for Reconstruction and Development nor the World Bank nor any Governmental organisation will be informed of any individual firms responses or participation
5、 in this survey. I WOULD LIKE TO START BY ASKING SOME GENERAL QUESTIONS ABOUT YOU AND THIS ORGANISATION. Q.1 What is your job title? Please note that even if you have more than one job title we are interested in the title/responsibilities that you regard as the most important. Q1 Chief Executive/Pre
6、sident/Vice President 1 Owner/proprietor 2 Partner 3 Director 4 General Manager 5 Manager 6 Finance Officer 7 INTERVIEWER: IF NOT ONE OF THE ABOVE, STOP AND ASK TO SEE THE APPROPRIATE PERSON Q.2 What percentage of your sales comes from the following sectors in which your establishment operates? Mini
7、ng and quarrying % Q2a Construction % Q2b Manufacturing % Q2c Transport storage and communication % Q2d Wholesale, retail, repairs % Q2e Real estate, renting and business services % Q2f Hotels and restaurants % Q2g Other % Q2h CHECK THAT THE TOTAL IS 100% 07/26/06 2Q.3a What percentage of your firm
8、does the largest shareholder(s) own? % Q3a Q.3b How many shareholders hold this percentage share of the firm? Please give me the number Number of shareholders holding this percentage share of the firm:. Q3b Q.4a Which of the following best describes the largest shareholder(s) in your firm? INTERVIEW
9、ER: SHOW CARD: 1 - MULTIPLE ANSWER Q4aa Individual 01Family 02General public 03 Domestic company 04 Foreign company 05 Bank 06Investment fund 07 Managers of the firm 08 Employees of the firm 09 Government or government agency 10 Other (SPECIFY) 11 Dont know 12 Other:. Q4ab INTERVIEWER: IF THE LARGES
10、T SHAREHOLDER IS AN INDIVIDUAL OR FAMILY MEMBER (CODES 01 OR 02) ASK Q.4b ELSE GO THE INSTRUCTION BEFORE Q.5 Q.4b Is the individual or family member also the manager/director of this firm? Q4b Yes 1 No 2 Q.4c Is the principal owner (or one of the principal owners) a female? Q4c Yes 1 No 2 07/26/06 3
11、INTERVIEWER: ASK Q.5 IF COMPANY IS PRIVATE (I.E SCREENER QUESTIONNAIRE QUESTION S.2 CODES 1-6) ELSE GO TO Q.7 Q.5 How was your firm established? INTERVIEWER: SHOW CARD: 2 - ONE ANSWER ONLY Q5a GO TO Q.6 Privatisation of a state-owned firm 1 Originally private, from time of start up (I.E., NO STATE-O
12、WNED PREDECESSOR) 2 Private subsidiary of a formerly state-owned firm 3 Joint venture with foreign partner(s) 4 GO TO Q.7 Other (SPECIFY). 5 Other: Q5b Q.6 What year was the privatisation completed? Year privatisation was completed: Q6 I WOULD NOW ASK SOME QUESTIONS ABOUT THE SALES OF YOUR FIRM AND
13、ITS SUPPLIERS Q.7 What percentage of your firms sales are sold domestically, exported directly, exported indirectly through a distributor? INTERVIEWER: IF THE ENTERPRISE EXPORTS DIRECTLY ASK: In which year did your firm first export directly? INTERVIEWER: IF THE ENTERPRISE EXPORTS INDIRECTLY THROUGH
14、 A DISTRIBUTOR ASK: In which year did your firm first export indirectly? IF FIRM EXPORTS ASK (First Year) Sold domestically % Q7a Exported directly % Q7b Q7d Exported indirectly through a distributor % Q7c Q7e CHECK THAT THE TOTAL IS 100% INTERVIEWER: IF IN Q7 THE FIRM EXPORTS DIRECTLY, ASK Q.8, ELS
15、E GO TO Q.9 07/26/06 4Q.8 What was the average and the longest number of days over the last 12 months that it took from the time your goods arrived in their point of exit (eg, port, airport) until the time they cleared customs? Days On average Q8a The longest time over the last 12 months Q8b INTERVI
16、EWER: IF IN Q.7 THE RESPONDENT SAID ZERO DOMESTIC SALES GO TO Q15 Q.9 What percentage of your domestic sales are to: Government or government agencies (excluding state-owned enterprises) % Q9a State owned or controlled enterprises % Q9b Multinationals located in your country (not including your pare
17、nt company, if applicable) % Q9c Your firms parent company or affiliated subsidiaries % Q9d Large private domestic firms (those with approximately 250 plus workers) (not including your parent company, if applicable) % Q9e Small firms and individuals % Q9f Other % Q9g CHECK THAT THE TOTAL IS 100% Q.1
18、0 How important is competition from imports in the market for you main product line or main line of services in the domestic market? INTERVIEWER: SHOW CARD: 3 ONE ANSWER ONLY Q10 Not important 1 Slightly important 2 Fairly important 3 Very important 4 Extremely important 5 These products cannot be i
19、mported 6 Dont know 7 07/26/06 5Q.11 Now I would like to ask you a hypothetical question. If you were to raise your prices of your main product line or main line of services 10% above their current level in the domestic market (after allowing for any inflation) which of the following would best desc
20、ribe the result assuming that your competitors maintained their current prices? INTERVIEWER: SHOW CARD: 4 ONE ANSWER ONLY Q11 Our customers would continue to buy from us in the same quantities as now 1 Our customers would continue to buy from us, but at slightly lower quantities 2 Customers would co
21、ntinue to buy from us, but at much lower quantities 3 Many of our customers would buy from our competitors instead 4 Q.12a Does your firm compete in the national market (i.e. whole country) for its main product line or service? Q12a GO TO Q12b Yes 1 GO TO Q13a No 2 Q.12b How many competitors in the
22、national market do you currently face for your main product line or service and how many did you face 36 months ago? INTERVIEWER: SHOW CARD: 5 - ONE ANSWER ONLY Currently Q12ba 36 months ago Q12bb GO TO 13a None 1 None 11 3 2 1 3 2 GO TO 12c 4 or more 3 4 or more 3 Q.12c Please give me the exact num
23、ber of your competitors in the national market Currently Number Q12ca 36 months ago Number Q12cb Q.13a Does your firm compete in the local market (i.e. region, city, or neighborhood) for its main product line or service? Q13a GO TO Q13b Yes 1 GO TO Q14 No 2 07/26/06 6Q.13b How many competitors in th
24、e local market do you currently face for your main product line or service and how many did you face 36 months ago? INTERVIEWER: SHOW CARD: 5 - ONE ANSWER ONLY Currently Q13ba 36 months ago Q13bb GO TO 14 None 1 None 1 1 3 2 1 3 2 GO TO 13c 4 or more 3 4 or more 3 Q.13c Please give me the exact numb
25、er of your competitors in the local market Currently Number Q13ca 36 months ago Number Q13cb Q.14 Considering your main product line or main line of services in the domestic market, by what margin does your sales price exceed your operating costs (i.e., the cost material inputs plus wage costs but n
26、ot overheads and depreciation) .% Q14 Q.15 What percentage of your firms material inputs and supplies are: Purchased from domestic sources % Q15a Imported directly % Q15b Imported indirectly through a distributor % Q15c CHECK THAT THE TOTAL IS 100% INTERVIEWER: IF IN Q15 THE FIRM IMPORTS DIRECTLY, A
27、SK Q.16, ELSE GO TO Q.17 Q.16 What was the average and the longest number of days over the last 12 months that it took from the time your goods arrived in their point of entry (e.g. port, airport) until the time you could claimed them from customs? DAYS On average Q16a The longest time over the last
28、 12 months Q16b Q.17 At the time you receive delivery of your most important input or supply, how many days of stock do you typically have on hand? Days of inventory of main input or supply Q17 07/26/06 7Q.19 Now I would like to ask you another hypothetical question. If your main supplier were to ra
29、ise the price of its main product line or main line of services 10% above its current level in the domestic market (after allowing for any inflation) which of the following would best describe your firms reaction assuming that other suppliers maintained their current prices? INTERVIEWER: SHOW CARD:
30、6 - ONE ANSWER ONLY Q19 My firm would continue to buy from the supplier in the same quantities as now 1 My firm would continue to buy from the supplier, but at slightly lower quantities 2 My firm would continue to buy from the supplier, but at much lower quantities 3 My firm would buy from other sup
31、pliers instead 4 Q.20 Has your company undertaken any of the following initiatives during the last 36 months? INTERVIEWER: FOR EACH INITIATIVE ANSWERED “YES” ASK: And how important in retrospect was this initiative for the survival and/or growth of your company over that period? INTERVIEWER: SHOW CA
32、RD: 7 Not important: 1, Slightly important: 2, Fairly important: 3, Very important: 4, Extremely important: 5, Dont know: 6 Undertaken How important Yes No Changed the identity of the main material input supplier 1 2 Q20a1 1 2 3 4 5 6 Q20b1 Changed the identity of the main customers (20% of sales) 1
33、 2 Q20a2 1 2 3 4 5 6 Q20b2 Exported to a new country 1 2 Q20a3 1 2 3 4 5 6 Q20b3 07/26/06 8Q.21 How important are the following as potential sources of information about new customers for your firm? INTERVIEWER: SHOW CARD: 8 Not important: 1, Slightly important: 2, Fairly important: 3, Very importan
34、t: 4, Extremely important: 5, Dont know: 6 Family and friends 1 2 3 4 5 6 Q21a Former employees who now work for a potential customer or supplier 1 2 3 4 5 6 Q21b Prior employment of managers by a potential customer or supplier 1 2 3 4 5 6 Q21c Existing customers or suppliers 1 2 3 4 5 6 Q21d Govern
35、ment agencies 1 2 3 4 5 6 Q21e Business associations/chambers of commerce 1 2 3 4 5 6 Q21f Trade fairs and other public sources of information 1 2 3 4 5 6 Q21g Q.22 How important are the following as potential sources of information about new suppliers for your firm? INTERVIEWER: SHOW CARD: 9 Not im
36、portant: 1, Slightly important: 2, Fairly important: 3, Very important: 4, Extremely important: 5, Dont know: 6 Family and friends 1 2 3 4 5 6 Q22a Former employees who now work for a potential customer or supplier 1 2 3 4 5 6 Q22b Prior employment of managers by a potential customer or supplier 1 2
37、 3 4 5 6 Q22c Existing customers or suppliers 1 2 3 4 5 6 Q22d Government agencies 1 2 3 4 5 6 Q22e Business associations/chambers of commerce 1 2 3 4 5 6 Q22f Trade fairs and other public sources of information 1 2 3 4 5 6 Q22g 07/26/06 9I WOULD NOW LIKE TO ASK YOU SOME QUESTIONS ABOUT INFRASTRUCTU
38、RE SERVICES Q.23 How many days over the last 12 months did your establishment experience the following service interruptions, and how long did they last (average duration in hours/day), and what percent of total sales was lost? Days Average duration (hours/day)% of total sales lost Power outages or
39、surges from the public grid? Q23a1 Q23b1 % Q23c1 Insufficient water supply? Q23a2 Q23b2 % Q23c2 Unavailable mainline telephone service? Q23a3 Q23b3 % Q23c3 INTERVIEWER: IF THE RESPONDENT SAID NONE FOR ANY OF THE ABOVE - WRITE 000 Q.24 Does your firm regularly use in its interactions with clients and
40、 suppliers any of the following? Yes No Fixed line telephone 1 2 Q24a Fax 1 Q24b Mobile telephone 1 2 Q24c Email Q24d Internet 1 2 Q24e Q.25 Based on the experience of your firm over the last 36 months, how many days did you wait from the date of application to obtain each of the following? Number o
41、f days A fixed line telephone connection Q25a An electrical connection Q25b 07/26/06 10Q.26 What percentage of the value of products your establishment shipped over the last 12 months was lost while in transit due to breakage, spoilage or theft? Per cent of consignment value Products shipped and sol
42、d in the domestic market % Q26a Products exported directly by your firm % Q26b INTERVIEWER: IF THE RESPONDENT SAID NO LOSSES - WRITE 000 NOW I WOULD LIKE YOU TO THINK ABOUT THE JUDICIARY, PAYMENT TERMS OF YOUR FIRM AND LAW ENFORCEMENT Q.27 How often do you associate the following descriptions with t
43、he court system in resolving business disputes? INTERVIEWER: SHOW CARD: 10 Never Seldom Sometimes Frequently Usually Always Do not know Fair and impartial 1 2 3 4 5 6 7 Q27a Honest/uncorrupted 1 2 3 4 5 6 7 Q27b Quick 1 3 4 7 Q27c Affordable 1 2 3 4 5 6 7 Q27d Able to enforce its decisions 1 2 3 4 5
44、 6 7 Q27e Q.28 To what degree do you agree with this statement? “I am confident that the legal system will uphold my contract and property rights in business disputes”. INTERVIEWER: SHOW CARD: 11 Strongly disagree Disagree in most cases Tend to disagree Tend to agree Agree in most cases Strongly agr
45、ee Dont know 1 2 3 4 5 6 7 Q28 07/26/06 11Q.29 What percentage of your firms sales to customers in value terms over the last 12 months were Paid before the delivery of your products or services % Q29a Paid on delivery of your products or services % Q29b Sold on credit (payment due after the time of
46、delivery of your products or services) % Q29c CHECK THAT TOTALS ARE 100% Q.30 What percentage of your firms purchases of material inputs or services in value terms over the last 12 months were: Paid before the delivery of your products or services from your supplier % Q30a Paid on delivery of your p
47、roducts or services from your supplier % Q30b Purchased on credit (payment due after the time of delivery of your products or services from your supplier) % Q30c CHECK THAT TOTALS ARE 100% Q.31a Have you had to resolve any overdue payments in the last 36 months? Q31a GO TO Q.31b Yes 1 GO TO Q.31e No
48、 2 Q.31b How many cases of overdue payments did your firm have to resolve in the past 36 months? Number of cases: Q31b Q.31c How long did it typically take (in weeks) to resolve an overdue payment? Weeks: Q31c Q.31d Of these disputes over payments, how many were resolved by court action? Number: Q31
49、d 07/26/06 12INTERVIEWER: IF THE RESPONDENT SAID NONE WRITE 00 Q.31e How many cases in civil or commercial arbitration courts have involved your firm either as a plaintiff or defendant in the last 36 months? Number of cases Plaintiff Q31ea Defendant Q31eb INTERVIEWER: IF THE RESPONDENT SAID NO CASES - WRITE 00 Q.32a Do you pay for securit
