1、Letters of Complaint International Day for Consumers Rights and Interests Introduction In our daily life, complaints take place now and then. More often do they in business. Because business relations cant always go smoothly. Sometimes mistakes or incidents will happen. In most cases, they take plac
2、e when the buyer receives the sellers delivery. On testing, the buyer finds that the products are not in accordance with the contract. The buyer mainly complains about the products in quality, damage, packing, shortage and the wrong or delayed delivery. Solutions Replacing the poor quality products
3、or making up the lackage. Paying for the products loss. Selling the poor quality products at lower price in the local place, etc. Contents of a Complaint Letter In the opening part, complaint reasons should be pointed out. In the following part, the reasons should be analyzed and solutions should be
4、 given. In the closing part, the buyer hopes that problems will be solved as soon as possible and this kind of thing wont happen again. Contents of the Reply In the opening part, thank the buyer for his bringing this matter to the sellers attention, and express apology and sorry for the complaint. I
5、n the following part, the seller gives his referential solutions or agrees with the buyers solutions. In the closing part, apologize again for the inconvenience the seller has caused. Ensure that this kind of thing wont happen again. And request the buyer to provide valuable advice and place repeate
6、d orders. Reminders Write this letter in mild mood and proper words. Make your letter brief and to the point. Include all important facts about the problem. State exactly what you want the recipient(收信人 ) to do about the problem. Avoid writing an angry letter. The person reading your letter probably
7、 is not responsible for your problem but may be very helpful in resolving it. Reminders After receiving the complaint letter, the seller should answer it in time and take an active attitude toward the complaints by providing solutions to deal with the matter. When replying, the seller should show hi
8、s attaching attention to the matter and deal with it properly. He neednt emphasize the causes of mistakes too much. Even if the buyers reasons of complaining are not so enough, the seller should also deal with the matter friendly, because direct refusal will affect tomorrows cooperation. Useful Sent
9、ence Patterns 开头 I am writing this letter to complain about I am writing to express my dissatisfaction / disappointment / concern about I regret to inform you that I was not at all satisfied with your service. I wish to complain strongly about the inconvenience caused to me last week by your company
10、s inadequate performance. I am sorry that I have to write this letter of complaint because I wish to draw your attention to This letter is to notify you that the poor living condition in my apartment should be brought to your attention. Useful Sentence Patterns 中间 The efficiency of your working staf
11、f leaves much to be desired. The reservation service in the restaurant has proved most unreliable. I am totally disappointed to find that some of the waiters in your pub behave so rudely. This is more than I could bear / tolerate. I was shocked at the unpleasant situation in my flat. Useful Sentence
12、 Patterns 结尾 I understand you would give immediate attention to this matter. We trust that you will consider this matter seriously and make an effort to prevent the recurrence of this kind. I hope that the authorities concerned will consider my suggestions and improve the situation as best as they c
13、an. We shall be glad to have your explanation and to know what steps you are going to take in the way of compensating for the damage / loss. I am offering you the opportunity to carry out the necessary work to rectify the defect. I would appreciate it very much if you would I would be grateful if yo
14、u could Please give this matter your urgent consideration. We are looking forward to your good news. Please acknowledge receipt of this letter and settle the claim as soon as possible. Your prompt attention to this matter will be appreciated. We should be obliged if you would look into the matter an
15、d let us know what you propose to do. Outlay Dear_, I am _ (自我介绍 ) .I feel bad to trouble you but I am afraid that I have to make a complaint about_. The reason for my dissatisfaction is _(总体介绍 ). In the first place,_( 抱怨的第一个方面 ). In addition, _(抱怨的第二个方面 ). Under these circumstances, I find it _ (感觉
16、 )_(抱怨的方面给你带来的后果 ). I appreciate it very much if you could _(提出建议和请求 ), preferably _(进一步的要求 ),and I would like to have this matter settled by _(设定解决事情最后期限 ). Thank you for your consideration and I will be looking forward to your reply. Yours sincerely, Li Ming Sample Directions: You bought a digital
17、 camera in a store last week, and you have found that there is something wrong with it. Write a letter to the store manager to explain the problem, express your complaints and suggest a solution. You should write about 100 words . Do not sign your own name at the end of the letter. Use “Li Ming” ins
18、tead. Do not write the address. Sample Dear Manager, I venture to write to complain about the quality of the digital camera I bought last Friday at your store. During the five days the camera has been in my possession, problems have emerged one after another. For one thing, the screen is always blac
19、k, making the camera no different from a traditional one. For another, the battery is distressing as it supports the cameras operation for only two hours. Therefore, I wish to exchange it for another camera or declare a refund. I will appreciate it if my problem receives due attention. Yours, Li Ming Homework Directions: Write a complaint letter to the school president according to the outline given bellow in about 100 words . （ 1） 陈述你对学校图书馆的不满 （ 2） 列举图书馆存在的问题 （ 3） 希望能够得到改进
