1、打开心扉破冰启航 融入拥抱新生团队 培训,新开业酒店基层员工内训课/公开课专讲,课程讲授对象,新开业酒店基层员工、新开业酒店管理层人员、运营酒店部分回炉培训员工，其它服务行业、商务公司员工等。,课程宗旨：敞开心扉、点燃激情、破冰之旅、暴风洗礼、拥抱太阳、获取新生！,课程特色,该课程有别于传统模式，高强度要求学员参与，强调体验、觉察，感受人性心灵深处渴望理解、交往。全程课程中60%以体验参与方式教学，20%感悟，最后20%是导师启迪，最后达到最佳培训效果。,第一节 抛弃陈旧世界 真心拥抱未来,投入多少等量获赠,一切都是身外之物,今天来到碧海楼之前，你可能有过成功有过平庸有过不如意甚至有过失败,这
2、些都不要值得再提及成功不代表你现在平庸不等于你无缘金色未来不如意绝不会永远如此失败可以是成功之母,舍 得,来吧，寻找一份职业的漂泊者你的芒鞋满是尘土你的脸庞挂着风霜这里有你启航的平台只要愿意打开心扉融入我们团队,Luck？,欲望,Love？,Money？,Knowledge,Leadership,Hardwork,走出旧世界，,新生处处伴随你,以上两句为本课程提纲挈领之语！,态 度,第二节原来的说谎者、懦弱者就是自己,懦弱者的行为,= = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = =
3、= = = = = = = = = = = = = = = = = = = = = = = = = =,= = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = =,= = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = =
4、= = = = = = = = = =,= = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = =,上厕所,找藉口,不坚持,视而不见,冷漠,不关心,打击别人,旁观者,肯定是其他环节有问题我这儿才出了问题因为我不清楚责任，所以才没有做好谁是领导谁负责，我只是一个员工这事儿他牵头，当然不是我的责任如果，就不会出问题了我不是故意的,如果“说谎”在我们酒店中.,“真心拥抱未来”的方法,= = =
5、= = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = =,= = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = =,= = = = = = = = = = = = = = = = = = =
6、= = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = =,= = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = =,自信激情,不原谅自己,贵在坚持,爱心与宽容,开朗活泼,在乎自己,理解与探索,坚强隐忍,因为责任，所以敬业因为责任，所以出色因为责任，所以付出
7、因为责任，所以成长因为责任，所以成功因为责任，所以拥有价值因为责任，所以与众不同,做好准备，承担责任,1、抛弃陈旧世界,2、真心拥抱未来,3、原来的说谎者,4、懦弱者就是自己,褪尽残壳,“我麻木不仁，我昏昏沉沉？”,“我以人格保证？”,第三节褪尽残壳、蝶变美丽、升华云端,诗歌朗诵,生死金钱荣辱,生不带来，死又何必带去赚钱，仅仅是一种生活方式不以物喜，不以己悲，平常心,洗尽铅华、洞穿人世生活的本质原来只是一种态度,注：不是绝对，但代表通性个例除外,在碧海楼度假酒店设定你的目标,目标的设定,目标不同活法不一样目标决定现状，以终为始目标导向明天决定今天，目标决定现在。,“小本子的秘密”,目标可以如此
8、简单设定,成功是因为态度,内在标准,外在表现,期望,信念,态度,行为,结果,改变的轨迹,我是自己认为的我,谁说仅仅是游戏,没有不可能,失败一定有原因，成功一定有方法,谁说仅仅是游戏,失败一定有原因，成功一定有方法,没有不可能,失败一定有原因，成功一定有方法,没有不可能,谁说仅仅是游戏,山不过来，我就过去,如果事情无法改变，我们就改变自己。,希望别人给我们许多钞票是愚蠢的但我们可以修炼到价值那么多,寻找我们的精神家园,每天进步一点点,每天进步一点点,寻找我们的精神家园,每天进步一点点,寻找我们的精神家园,每天进步一点点,寻找我们的精神家园,寻找我们的精神家园,坚守一天,是钟点费;坚守一月,是月薪
9、;坚守一年,是年薪;坚守三年,有老板的潜质;坚守10年,是大老板;坚守100年是伟人,圣人坚守1千年是神仙.,付出皆有回报不是不报，时候未到！,黄金规律表,每天进步一点点,内在标准,外在表现,期望,信念,态度,行为,结果,改变的轨迹,来一次今生晚到的郑重承诺,我是自己认为的我,我是一切的根源！,来一次今生晚到的郑重承诺,我是自己认为的我,一切结果的根源，常常不是事物的本身，而是对该事物做出不同评价与解释的我们自己。,我们无法掌控风向但我们至少可以调整风帆我们可能无法左右事情但我们至少可以调整心情,李嘉诚 下岗工人明星 农民,ABC情绪理论我们的情绪主要根源于我们的信念，以及我们对生活情景的评价
10、与解释。,A,B1,C1,B2,C1,他可能是故意这么做的，就是不想理我，就是看不起我。,某人走在路上，迎面碰到一个认识他的人，但对方没与他打招呼就走了过去,他可能正想事情，没有注意到我们；就算是看见我们而没理我们，也可能有什么特殊的原因。,怒气冲冲，以至无法平静下来做自己该做的事情。,该干什么还继续干自己的,来一次今生晚到的郑重承诺,我是自己认为的我,宽容、爱心、双赢、厚道,对有过龃龉的同事不要秋后算账,帮助说过我坏话的同事,对批评我的上司不要怀恨在心,对骂过我的客人不要蓄意报复,对年终绩效考核不要太在意,无所畏惧、打开心扉、寻找真心朋友,宽容、爱心、双赢、厚道,对新员工、对朋友再耐心些,对整过自己的人奉献一次机会,对有过冲突的其他部门同事网开一面,对其他部门多宽容些,对他人升迁看淡点，真诚祝贺人家,无所畏惧、打开心扉、寻找真心朋友,
