1、尊敬客户：你好，对于阿里巴巴你是不是对 CC 询盘不是很满意呢，是不是觉得不想联系，觉得联系没有用吗？下面请看我的分析ALI 发过来的 CC 询盘好是匹配群发过来的，我们一般回复的话，很难得到回音，因为这些询盘不是针对我们的，或者他们要求 ALI 群发给个会员的，以收集信息的，当然对于一些假询盘就没必要回的，假询盘，一般用的都是免费邮箱，比如YAHOO，HOTMAIL，GMAIL 的，那该怎样让他们回复呢，只有跟进了，个人觉得跟进邮件比回复询盘还要重要的。对于群发的询盘，我一般都是用几乎固定的格式回答，内容如下：Dear Sir/ Madam（最好用客户的名字） ,Thanks for you
2、r inquiry at A.We are professional supplier for high quality bathroom products at competitive price ,located in Foshan City, Guangdong Province. Here is the attachment with some pictures of our products that may suit your requirements, for more, please check our website, and select the products that
3、 youre interested in.We have great interest in developing business with you, should you have any inquiries or comments, we would be glad to talk in details through MSN： * mails or any way you like. ThanksBest RegardsDustin companyPhone:Fax:website但对于群发的询盘来说，这样的回复就很难吸引客户的答复，除非他正好需要你现在的产品。否则很难收到回信的。那过
4、一段时间，偶就会发一封差不多这样的跟进邮件，大致内容如下：Dear Sir, Good morning! For several days no news from you, my friend. Now I am writing for reminding you about our offer for item of * dated * * * according to your relative inquiry at . Have you got (or checked) the prices or not? Any comments by return will be much ap
5、preciated. （一般我都会根据客户要求的产品加上自己产品的特色）It will be our big pleasure if we have opportunities to be on service of you in near future. Looking forward to your prompt response, Thanks and best regards, Yours Faithfully 当然这样跟进客户，也只能让客户注意自己，谈成单子的话，还是需要时间的积累。如果客户一段时间还没有回复的话，还可以写这样的邮件给客户：Dear 客户名字, How are you
6、? Hope everything is ok with you all along. Now I am writing for keeping in touch with you for further business. If any new inquiry, welcome here and I will try my best to satisfy you well with competitive prices as per your request. By the way, how about your order (or business) with item *? If sti
7、ll pending I would like to offer our latest prices to promote an opportunity to cooperate with each other. Thanks and best regards 如果客户仍然没有回答的话，个人觉得这个客户询盘的真实性是很值得怀疑的户收到跟进邮件后，如果觉得还没有对我们产品有需求的话，他一般都会说以后联系，不管怎样，能让客户回复已经不错了（因为他们在 ALI 的询盘是发给众多的供应商的）说明以后还是有机会的：Im doing fine, thanks for your information.Im
8、 still in the planning of building my new house, due to the work constrain I decided to delay it first.anyway I will contact you once I decided.thanks或者不是决策者，会这样回答的：Dear Dustin thank you I received you mail and I senti t to my boss. He didnt tell me nothing just now. I will conctact you soonBest reg
9、ards *还有：Hello Dustin,I receive more than 10 offers every day and it will take me some times to look into each and every offers. I will contact you in the future if you are in our selection of companies.Many thanks for your co-operation.Yours faithfully,还有客户收到跟进邮件的话，也许对我们现在产品不是怎么需要的，但会让问一些其他产品。或者相关详
10、细咨询，比如：Dear *,please excuse the delay in my reply.I have been so busy searching through all the mails, concerning the Bathroom project.May i ask you, where you purchase your Acrylic for the bathtups ? We have a customer who is interested in this subject.In the coming days, i will reply concerning so
11、me samples.Best regards,Hi Dustin,Sorry but I do not recall an offer from you. I have looked at your website and there is possible interest in some of your existing products.We are primarily concerned with marketing to elderly or Senior citizens, nursing Homes etc.We specialize in Nursing Beds but w
12、ant to expand a program to include specialist products for elderly and handicapped people.1. I see that you have a program of shower columns and wonder if they are thermostatically controlled with max temperature of 37/38 degrees. With multijet massage etc.2. Please also supply more information on t
13、he attached word doc. Showing products.3. I am particularly interested in a compact walk in bathtub with massage and front outward opening door and4. a side wide entry outward opening door slide in bath with massage.I can send illustrations if you are interested in expanding into the Senior market.R
14、egards,然还有想借机刺探“军情”的，比如：Hello Dustin:Sorry for the late reply.I will get back with you later.I am very busy at the moment. If yoiu have US customer as reference, that would help a lot.I am not here to steal information.We use reference in US to generate trust, just like you have “connections“ (frien
15、ds) among Chinese. Thanks,收到这样的回复，还真的很难回答的当然能给多点希望的是讨价还价的邮件，比如：THANKS FOR YOUR REPLY, I HAVE RECEIVED YOUR QUOTE AND I AM CURRENTLY LOOKING THROUGH ALL OF THE QUOTATIONS THAT I HAVE RECEIVED. CURRENTLY YOUR PRICES ARENT THE BEST BUT YOUR PRODUCTS ARE VERY GOOD. IF YOU COULD MAKE YOUR PRICES MORE COM
16、PETETIVE I AM SURE WE WOULD BE PUTTING AN ORDER IN WITH YOU VERY SOON. ALSO DO YOU PRODUCE OTHER BATHROOM PRODUCTS SUCH AS GLASS AND PORCELAIN SINKS, MIRRORS, TOILETS ETC. IF SO COULD YOU PLEASE SEND ME SOME MORE PRICES AND INFORMATION PLEASE. WHAT IS THE MINIMUM ORDER QUANTITY IF I WAS TO ORDER A S
17、AMPLE ORDER OF 6/7 DIFFERENT PRODUCTS, AND WHAT WOULD BE THE LEAD TIME OF AN ORDER.MANY THANKS FOR YOUR QUICK RESPONSEREGARDS 当然如果运气好的话，还能碰到客户来访的机会，比如：Dustin,Thanks for the good cooperation.we have decided to visit China towards Your New Year and hope to be able to visit your company to discussfurth
18、er details.Regards,还有有的客户可能在香港，或者大陆地方有自己代理，机构什么的，在偶的跟进下，也来访问的，比如：Dear Dustin:I wish to have complete information about two of your bathtubs models AS-9005 and AS-9004, specially I need plans with dimensions and cross section, technical details like thickness of acrylic, if it has automatic waste pip
19、e to open and close plug, if it is possible to include massage jets and the pricing. Now we have a person who lives in Hong Kong called William Chu at Flylight Industrial Limited who is appointed to help us and to work and talk with you. His e-mail is*I told him about our business contact and I thin
20、k he will visit soon.Best Regard回复的邮件差不多就这 5 类了，以上都是针对 ALICC 过来的询盘往来基本情况，有一些邮件不便转到这里，我想如果不跟进的话，根本没有办法让客户回复和了解你的。我觉得跟进其实比天天机械的去回复每天的询盘要好的多了（ALI 每天都是有的，有一部分由于关键词的原因是 CC 询盘） ，第一次给他回复，对于 CC 的询盘来说，被回复的机会是很小的，从以上的几个回复的邮件来看，客户每天都可以收到几个 OFFER 的。所以我们不跟进的话，客户是没有时间回复你的。还有，就是要注意写跟进邮件的时间应该选在星期二到星期五由衷祝你在阿里巴巴收到满意的收获
