1、Ive got to talk to Mrs. Parker.,Making and changing an appointment,shipment n. 运送的货物 (a quantity of goods or cargo that are shipped or transported together)e.g. Food shipments could begin in a few weeks. regarding prep. 关于 (concerning; about)e.g. He refused to tell anything regarding the mans wherea
2、bouts.,Susan: Parker Electronics. (1)_? Mr. Jones: This is William Jones of Sea-land Limited. Im calling from Australia. (2)_? Susan: Please hold, Mr. Jones. Ill see if Mrs. Parker is available to take your call Im sorry, (3)_ _. Can anyone else assist you? Mr. Jones: No. Ive got to talk to Mrs. Par
3、ker. Its urgent. When will she be back? Susan: Im afraid she is out for the whole day. (4)_?,Script,(To be continued),Susan speaking. How may,I help you,Would you please,transfer me to Helen Parker, extension 513,Mrs.,Parker is out of the office,May I,take a message,Mr. Jones: Tell her I must talk t
4、o her right away. Your last shipment was damaged. Susan: Oh, what a pity! Is there a particular time you want her to call you? Mr. Jones: (5)_. Susan: Let me repeat that back: Mr. Jones of Sea-land, 613-2775-2940; call as soon as possible regarding the damaged cargo. You can be reached all day tomor
5、row. Mr. Jones: The sooner the better. Those missing parts are holding up our production. Susan: Ill give her the message, Mr. Jones. (6)_. Mr. Jones: Thank you. Goodbye.,(Continued),She can get in touch with me any time,tomorrow at 613-2775-2940,Shell get,back to you as soon as she can,Suppose you
6、are an assistant marketing manager. Think about what are good manners when answering a business phone call. Divide yourselves into pairs and exchange your view with your partner and reach an agreement on it.,Questions to think about:When there is a phone call, how many times do you let it ring befor
7、e answering it? Why?When you pick up the receiver, what will you say first? Why?After you have found out who the caller is, do you get to business directly? Why?When you meet someone new on the telephone, what will say to him so that when he calls next time you havesomething to talk like an old frie
8、nd?When customers give their names or telephone numbers for an order or appointment, what should you do to make sure all the information you take down is correct?,Something unexpected has come up.,rewarding adj. 富有成果的 (with good results; fruitful)e.g. Travel can be a rich and rewarding adventure.,Bo
9、b: Hello. Susan: Hello, this is Susan Smith from Parker Electronics. Bob: Hi, Sue, Bob here. How is it going? Whats on your mind today? Susan: Im calling on behalf of my boss, Mrs. Helen Parker. She wants some of your inexpensive late-model DVD players. Bob: We have a good selection that should be r
10、ight up your alley. Do you suppose we could arrange a meeting? Susan: (1)_, if possible. She wants to get going on this right away.,Script,(To be continued),She was hoping to get together with you this week,Bob: Let me check my schedule. Yes, (2)_. Susan: (3)_? Bob: Sounds good. Lets confirm that. (
11、4)_. Susan: Im sure itll be a rewarding meeting. Thank you. Goodbye.,(Continued),(To be continued),Im free as the,breeze on Friday,Why not meet at about 10 in the morning at,your office,Ill look forward,to seeing her at 10 on Friday,(Later) Bob: Hello, Bob Smith speaking. Susan: Hello, Bob, this is
12、Susan. Something unexpected has come up. (5)_ _. Bob: Thats disappointing. (6)_? Susan: Shed like to (7)_. (8)_? Bob: Well, Ive got a full schedule on Monday, but Id be free after five.,(Continued),(To be continued),Im afraid we have to cancel the,meeting with you on Friday,Shall we meet some other,
13、time,postpone the meeting until Monday,afternoon,Would that be convenient for you,Susan: Could we make it at 5:30 then? Bob: Five thirtys perfect. Ill see Helen at 5:30 on Monday. Susan: OK. Great! Thanks. Bye.,(Continued),Its much more than just satisfactory.,supervisor n. 监督者 (someone who supervis
14、es a person or an activity)e.g. Each student has a supervisor to advise on the writing of the dissertation. internship n. 实习期 (a period of working as an intern)e.g. Last year, he was an internship in a law firm. board of directors 董事会 (directors of a company as a group) unanimous adj. 意见一致的 (sharing
15、 the same opinions or views)e.g. They were unanimous that this historical site must be preserved.,Helen: You know, Susan, Ive been looking over the review of your performance in the past three months. Susan: Is everything satisfactory? Helen: We would say its more than just satisfactory. According t
16、o the review given by your supervisor, (1)_. Susan: Thank you, Helen. Helen: Well, your attendance record is perfect, and youre very diligent. And on top of all that, (2)_.,Script,(To be continued),you are doing excellent work during this internship,you went out,of your way to bring in new customers
17、,Susan: I enjoy working here, so I try to do my very best. Helen: Well, wonderful! Our company could use more hardworking employees like you. In fact, (3)_ _. Susan: Im so glad to hear that. Ill graduate in less than a month. By then I can devote more time to the company. (4)_. Helen: And I also thi
18、nk that you are ready (5)_. Susan: What do you mean, Helen?,(To be continued),(Continued),the,board of directors is unanimous in deciding to offer,you a job,Ill work heart and soul to promote its,business,to take on,some new responsibilities,Helen: (6)_, but you might have to travel around the count
19、ry at short notice. Is that OK with you? Susan: Of course. Thank you. (7)_. Helen: Well, Susan, you did great work. Your promotion is effective immediately. Susan: Thank you. (8)_ _.,(Continued),Im promoting you to assistant marketing,manager,Im honored that you,have so much confidence in me,I look
20、forward to the new challenges,of the job,Role-play a dialogue according to the given situation.,A, the general manager of a company, is talking with B, a sales manager, about the staffs working performance and sales achievements this month. An intern salesperson works very hard and his sales volume
21、is the highest. They are talking about offering him a job and promoting him to be assistance sales manager.,Please use as many words and expressions given below:internshipattendancesatisfactoryperformancesupervisorrecorddiligenton top of thatpromote business take on new responsibilitiespromotionoffer him a job,
