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第一次接待外国客户该说啥.doc

1、1 欢迎语句 Welcome to our company 欢迎光临我们公司Is this your first visit to our plant 第一次来我们公司吗?Is there anything you are particularly interested in? 对我们的什么东西感兴趣吗?2 请对方询问Please feel free to ask any questions you want 没关系,请随便问什么吧Please stop me if you have anything to ask 有什么就随便问吧Just let me know if you have an

2、y questions 还有什么问题吗? 实用语句(2)1.介绍个别部门Our Administration Department is over there 我们的行政部在那边I will show you our Marketing Department 我带你去看看我们的市场推广部Allow me to show you our showroom 请允许我带你去看看展览室吧2.关于销路There is a great demand for this product 这种产品很好销The goods are much in demand 这种产品很热销 This model is hot

3、welcomeed by our clients 这种产品深受我们的客户欢迎 实用语句(3)1. 议价Would it be possible to have changes in price? 价格不能变了吗?I think the price is not competitive enough 我想这个价格没有足够的 竞争力I am afraid the price is not acceptable 恐怕我不能接受这个价格2. 还价We can reduce the price by 30% if your order is big enough如果你订购量够大的话价格可以降 30%We

4、 can reduce our price to the level you suggested 我们可以降低价格到你的要求 实用语句(4)介绍新产品This is our lastest model 这是我们的最新模型Would you like to take a look at our new products? 想看看我们的新产品吗?Have you come across this kind of products before? 您以前见过这种产品吗?We hightly recommend this kind of products 我们极力推荐这中产品 作出保证We guara

5、ntee that those misprinted user manuals will be replace我们保证这些印错的用户手册将被换掉We promise to deliver the goods before 4 oclock this afternoon我们答应您今天下午四点钟前把货送到Please let us know if the goods are not in good condition 请告诉我们实话是否货物不好实用语句(6)解释原因Please understand we are processing your order as quickly as we can

6、您应该知道我们正在尽快地赶工I will check and see what went wrong我来查查看错在那里It would be better if one of our engineers has a look at the machine如果当时有一个工程师看一下该设备情况会好得多Please accept our apologies for the delay 送货迟了请接受我们的道歉I am sorry to hear that, there must be some errors in the production process很对不起肯定是生产工序出错啦 实用语句(7

7、)询问详情What exactly is the problem? 确实的问题是什么?Can you give me the order number? 请告诉我订单号好吗?What is the actual quantity stated? 实际的数量说明什么? 实用语句(8)讨论合约内容When can we discuss the contract? 什么时候我们可以商量签约We would like to discuss the means of delivery detai 我们想详细商谈送货条款There are some points we have not worked ou

8、t 还有一些要点我们还没达成一致 实用语句(9)不能立即决定I can not give you a definte answer right now 我不能马上给您一个明确的答复Please let me think it over 让我再考虑考虑周全吧Would it be all right to give you an answer this afternoon? 下午再给您答复好吗? 实用语句(10)在签约之前When can we sign the contract? 我们什么时候签约?Are you ready to sign? 您准备好签约了吗?Are you satisfie

9、d to the contract? 对这合同满意吗?随着公司的发展壮大,一些合作交往也就越来越多。当公司来了客人,我们应当如何接待,才能表现的热情得体呢。今天就让我们来分享一下接待用语。 Would you please give me your business card? 能给我你的名片么? Ill go and see if hes available. 我去看看他现在是否方便。 Have a seat please. Would you like tea or coffee? 请坐。您想喝点什么?咖啡还是茶? He is expecting you. Come this way pl

10、ease. 他正等您呢。请这边走。 延伸阅读:30 个最经典的替换词 1.individuals,characters, folks 替换(people ,persons) 2: positive, favorable, rosy (美好的),promising (有希望的) , perfect, pleasurable , excellent, outstanding, superior 替换 good 3:dreadful, unfavorable, poor, adverse, ill (有害的 )替换 bad 如果 bad 做表语,可以有 be less impressive 替换 e

11、g.An army of college students indulge themselves in playing games, enjoying romance with girls/boys or killing time passively in their dorms. When it approaches to graduation ,as a result, they find their academic records are less impressive. 4.(an army of, an ocean of, a sea of, a multitude of ,a h

12、ost of, many, if not most)替换 many. 注:用 many, if not most 一定要小心,many 后一定要有词。 Eg. Many individuals, if not most, harbor the idea that.同理 用 most, if not all ,替换 most. 5: a slice of, quiet a few , several 替换 some 6:harbor the idea that, take the attitude that, hold the view that, it is widely shared tha

13、t, it is universally acknowledged that)替 think (因为是书面语,所以要加 that) 7:affair ,business ,matter 替换 thing 8: shared 代 common 9.reap huge fruits 替换 get many benefits ) 10:for my part ,from my own perspective 替换 in my opinion 11:Increasing(ly),growing 替换 more and more( 注意没有 growingly 这种形式。所以当修饰名词时用 increa

14、sing/growing.修饰形容词,副词用 increasingly. Eg.sth has gained growing popularity. Sth is increasingly popular with the advancement of sth. 12.little if anything, 或 little or nothing 替换 hardly 13beneficial, rewarding 替换 helpful, 14.shopper,client,consumer,purchaser, 替换 customer 15.exceedingly,extremely, int

15、ensely 替换 very 16.hardly necessary, hardly inevitable . 替换 unnecessary, avoidable 17.sth appeals to sb, sth exerts a tremendous fascination on sb 替换 sb take interest in / sb. be interested in 18.capture ones attention 替换 attract ones attention. 19.facet,demension,sphere 代 aspect 20.be indicative of

16、,be suggestive of ,be fearful of 代 indicate, suggest ,fear 21.give rise to, lead to, result in, trigger 替换 cause. 22. There are several reasons behind sth 替换reasons for sth 23.desire 替换 want. 24.pour attention into 替换 pay attention to 25.bear in mind that 替换 remember 26. enjoy, possess 替换 have(注意 pr

17、ocess 是过程的意思 ) 27. interaction 替换 communication 28.frown on sth 替换 be against , disagree with sth 29.to name only a few, as an example 替换 for example, for instance 30. next to / virtually impossible,替换 nearly / almost impossible 1.Has your country ever experience a generation gap similar to that in

18、todays China?2.what are the differences and similarities between Chinese students and students from your country?3.how does the Chinese economy compare with that of your country?4.are the dating,wedding and marriage customs the same throughtout your country,or are there any difference,depending on region or religion?

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